§  64.615   TRS User Registration Database and administrator.

   (a) TRS User Registration Database.

   (1) VRS users call validation. VRS providers shall validate the
   eligibility of the party on the video side of each call by querying the
   TRS User Registration Database or the TRS Numbering Directory, as
   directed by the Commission, the TRS Fund administrator, or the TRS
   Numbering Administrator, on a per-call basis. Emergency 911 calls are
   excepted from the requirement in this paragraph (a)(1).

   (i) Validation shall occur during the call setup process, prior to the
   placement of the call.

   (ii) If the eligibility of at least one party to the call is not
   validated using the TRS User Registration Database, the call shall not
   be completed, and the VRS provider shall either terminate the call or,
   if appropriate, offer to register the user if they are able to
   demonstrate eligibility.

   (iii) Calls that VRS providers are prohibited from completing because
   the user's eligibility cannot be validated shall not be included in
   speed of answer calculations and shall not be eligible for compensation
   from the TRS Fund.

   (2) Enterprise and public videophone call validation. (i) VRS providers
   shall validate the registration of an enterprise or public videophone
   used for a VRS call by querying the designated database in accordance
   with paragraph (a)(1) of this section.

   (ii) [Reserved]

   (iii) VRS providers shall require their CAs to terminate any call which
   does not include a registered enterprise or public videophone or,
   pursuant to the provider's policies, the call does not appear to be a
   legitimate VRS call, and VRS providers may not seek compensation for
   such calls from the TRS Fund.

   (iv) Emergency 911 calls from enterprise and public videophones shall
   be exempt from the videophone validation requirements of paragraph
   (a)(2)(i) of this section.

   (3) The administrator of the TRS User Registration Database shall
   assign a unique identifier to each user in the TRS User Registration
   Database.

   (4) Data integrity. (i) Each VRS and IP CTS provider shall request that
   the administrator of the TRS User Registration Database remove from the
   TRS User Registration Database user information for any registered user
   or hearing point-to-point user:

   (A) Who informs its default VRS provider or its IP CTS provider that it
   no longer wants use of a ten-digit number for TRS or (in the case of a
   hearing point-to-point video user) for point-to-point video service; or

   (B) For whom the provider obtains information that the user is not
   eligible to use the service.

   (ii) The administrator of the TRS User Registration Database shall
   remove the data of:

   (A) Any VRS user that has neither placed nor received a VRS or
   point-to-point call in a one-year period; and

   (B) Any user for which a VRS or IP CTS provider makes a request under
   paragraph (a)(3)(i) of this section.

   (5) A VRS or IP CTS provider may query the TRS User Registration
   Database only for the purposes provided in this subpart, and to
   determine whether information with respect to its registered users
   already in the database is correct and complete.

   (6) User verification. (i) The TRS User Registration Database shall
   have the capability of performing an identification verification check
   when a VRS provider, IP CTS provider, or other party submits a query to
   the database about an existing or potential user or an enterprise or
   public videophone.

   (ii) VRS and IP CTS providers shall not register individuals or
   enterprise or public videophones that do not pass the identification
   verification check conducted through the TRS User Registration
   Database.

   (iii) VRS providers shall not seek compensation for calls placed by
   individuals or for calls placed to or from enterprise or public
   videophones that do not pass the identification verification check
   conducted through the TRS User Registration Database.

   (iv) IP CTS providers shall not seek compensation for calls placed to
   or from individuals that do not pass the identification verification
   check conducted through the TRS User Registration Database.

   (b) Administration—(1) Terms of administration. The administrator of
   the TRS User Registration Database shall administer the TRS User
   Registration Database pursuant to the terms of its contract.

   (2) Compensation. The TRS Fund, as defined by § 64.604(a)(5)(iii) of
   this subpart, may be used to compensate the administrator of the TRS
   User Registration Database for the reasonable costs of administration
   pursuant to the terms of its contract.

   [ 78 FR 40609 , July 5, 2013, as amended at  82 FR 17764 , Apr. 13, 2017;
    84 FR 8463 , Mar. 8, 2019;  84 FR 26372 , June 6, 2019;  85 FR 26858 , May
   6, 2020]