§ 76.1713   Complaint resolution.

   Cable system operators shall establish a process for resolving
   complaints from subscribers about the quality of the television signal
   delivered. Aggregate data based upon these complaints shall be made
   available for inspection by the Commission and franchising authorities,
   upon request. These records shall be maintained for at least a one-year
   period.

   Note 1 to § 76.1713: Prior to being referred to the Commission,
   complaints from subscribers about the quality of the television signal
   delivered must be referred to the local franchising authority and the
   cable system operator.

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