§ 1.717   Procedure.

   The Commission will forward informal complaints to the appropriate
   carrier for investigation and may set a due date for the carrier to
   provide a written response to the informal complaint to the Commission,
   with a copy to the complainant. The response will advise the Commission
   of the carrier's satisfaction of the complaint or of its refusal or
   inability to do so. Where there are clear indications from the
   carrier's response or from other communications with the parties that
   the complaint has been satisfied, the Commission may, in its
   discretion, consider a complaint proceeding to be closed. In all other
   cases, the Commission will notify the complainant that if the
   complainant is not satisfied by the carrier's response, or if the
   carrier has failed to submit a response by the due date, the
   complainant may file a formal complaint in accordance with § 1.721.

   [ 83 FR 44831 , Sept. 4, 2018]

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