§ 14.37   Review and disposition of informal complaints.

   (a) The Commission will investigate the allegations in any informal
   complaint filed that satisfies the requirements of § 14.34(b) of this
   subpart, and, within 180 days after the date on which such complaint
   was filed with the Commission, issue an order finding whether the
   manufacturer or service provider that is the subject of the complaint
   violated section 255, 716, or 718 of the Act, or the Commission's
   implementing rules, and provide a basis therefore, unless such
   complaint is resolved before that time.

   (b) If the Commission determines in an order issued pursuant to
   paragraph (a) of this section that the manufacturer or service provider
   violated section 255, 716, or 718 of the Act, or the Commission's
   implementing rules, the Commission may, in such order, or in a
   subsequent order:

   (1) Direct the manufacturer or service provider to bring the service,
   or in the case of a manufacturer, the next generation of the equipment
   or device, into compliance with the requirements of section 255, 716,
   or 718 of the Act, and the Commission's rules, within a reasonable
   period of time; and

   (2) Take such other enforcement action as the Commission is authorized
   and as it deems appropriate.

   (c) Any manufacturer or service provider that is the subject of an
   order issued pursuant to paragraph (b)(1) of this section shall have a
   reasonable opportunity, as established by the Commission, to comment on
   the Commission's proposed remedial action before the Commission issues
   a final order with respect to that action.

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