Table of Parts Subpart A—Scope
§ 14.1 Applicability.
§ 14.2 Limitations.
§ 14.3 Exemption for Customized Equipment or Services.
§ 14.4 Exemption for Small Entities.
§ 14.5 Waivers—Multipurpose Services and Equipment.
Subpart B—Definitions
§ 14.10 Definitions.
Subpart C—Implementation Requirements—What Must Covered Entities Do?
§ 14.20 Obligations.
§ 14.21 Performance Objectives.
Subpart D—Recordkeeping, Consumer Dispute Assistance, and Enforcement
§ 14.30 Generally.
§ 14.31 Recordkeeping.
§ 14.32 Consumer Dispute Assistance.
§ 14.33 Informal or formal complaints.
§ 14.34 Informal complaints; form, filing, content, and consumer
assistance.
§ 14.35 Procedure; designation of agents for service.
§ 14.36 Answers and replies to informal complaints.
§ 14.37 Review and disposition of informal complaints.
§ 14.38 Formal Complaints; General pleading requirements.
§ 14.39 Format and content of formal complaints.
§ 14.40 Damages.
§ 14.41 Joinder of complainants and causes of action.
§ 14.42 Answers.
§ 14.43 Cross-complaints and counterclaims.
§ 14.44 Replies.
§ 14.45 Motions.
§ 14.46 Formal complaints not stating a cause of action; defective
pleadings.
§ 14.47 Discovery.
§ 14.48 Confidentiality of information produced or exchanged by the
parties.
§ 14.49 Other required written submissions.
§ 14.50 Status conference.
§ 14.51 Specifications as to pleadings, briefs, and other documents;
subscription.
§ 14.52 Copies; service; separate filings against multiple defendants.
Subpart E—Internet Browsers Built Into Telephones Used With Public Mobile
Services.
§ 14.60 Applicability.
§ 14.61 Obligations with respect to internet browsers built into mobile
phones.
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Authority: 47 U.S.C. 151-154, 255, 303, 403, 503, 617, 618, 619 unless
otherwise noted.
Source: 76 FR 82389, Dec. 30, 2011, unless otherwise noted.
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Subpart A—Scope
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