Goto Section: 76.978 | 76.981 | Table of Contents
FCC 76.980
Revised as of October 1, 2008
Goto Year:2007 |
2009
Sec. 76.980 Charges for customer changes.
(a) This section shall govern charges for any changes in service tiers or
equipment provided to the subscriber that are initiated at the request of a
subscriber after initial service installation.
(b) The charge for customer changes in service tiers effected solely by
coded entry on a computer terminal or by other similarly simple methods
shall be a nominal amount, not exceeding actual costs, as defined in
paragraph (c) of this section.
(c) The charge for customers changes in service tiers or equipment that
involve more than coded entry on a computer or other similarly simple method
shall be based on actual cost. The actual cost charge shall be either the
HSC, as defined in Section 76.923 of the rules, multiplied by the number of
persons hours needed to implement the change, or the HSC multiplied by the
average number of persons hours involved in implementing customer changes.
(d) A cable operator may establish a higher charge for changes effected
solely by coded entry on a computer terminal or by other similarly simple
methods, subject to approval by the franchising authority, for a subscriber
changing service tiers more than two times in a twelve month period, except
for such changes ordered in response to a change in price or channel
line-up.
(e) Downgrade charges that are the same as, or lower than, upgrade charges
are evidence of the reasonableness of such downgrade charges.
(f) For 30 days after notice of retiering or rate increases, a customer may
obtain changes in service tiers at no additional charge.
Note 1 to Sec. 76.980: Cable operators must also notify subscribers of potential
charges for customer service changes, as provided in Sec. 76.1604.
[ 58 FR 29753 , May 21, 1993, as amended at 65 FR 53617 , Sept. 5, 2000]
Goto Section: 76.978 | 76.981
Goto Year: 2007 |
2009
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