§  64.603   Provision of services.

   (a) Each common carrier providing telephone voice transmission services
   shall provide, in compliance with the regulations prescribed herein and
   the emergency calling requirements in part 9, subpart E of this
   chapter, throughout the area in which it offers services,
   telecommunications relay services, individually, through designees,
   through a competitively selected vendor, or in concert with other
   carriers. Interstate Spanish language relay service shall be provided.
   Speech-to-speech relay service also shall be provided, except that
   speech-to-speech relay service need not be provided by IP Relay
   providers, VRS providers, captioned telephone relay service providers,
   and IP CTS providers. In addition, each common carrier providing
   telephone voice transmission services shall provide access via the 711
   dialing code to all relay services as a toll free call. CMRS providers
   subject to this 711 access requirement are not required to provide 711
   dialing code access to TTY users if they provide 711 dialing code
   access via real-time text communications, in accordance with 47 CFR
   part 67.

   (b) A common carrier shall be considered to be in compliance with this
   section:

   (1) With respect to intrastate telecommunications relay services in any
   state that does not have a certified program under § 64.606 and with
   respect to interstate telecommunications relay services, if such common
   carrier (or other entity through which the carrier is providing such
   relay services) is in compliance with § 64.604; or

   (2) With respect to intrastate telecommunications relay services in any
   state that has a certified program under § 64.606 for such state, if
   such common carrier (or other entity through which the carrier is
   providing such relay services) is in compliance with the program
   certified under § 64.606 for such state.

   [ 82 FR 7707 , Jan.23, 2017, as amended at  84 FR 66779 , Dec. 5, 2019]