Sec. 76.607  Resolution of complaints.

    Cable system operators shall establish a process for resolving 
complaints from subscribers about the quality of the television signal 
delivered. These records shall be maintained for at least a one-year 
period. Aggregate data based upon these complaints shall be made 
available for inspection by the Commission and franchising authorities, 
upon request. Subscribers shall be advised, at least once each calendar 
year, of the procedures for resolution of complaints by the cable system 
operator, including the address of the responsible officer of the local 
franchising authority.

    Note: Prior to being referred to the Commission, complaints from 
subscribers about the quality of the television signal delivered must be 
referred to the local franchising authority and the cable system 
operator.


[ 57 FR 61011 , Dec. 23, 1992]