FCC Web Documents citing 0.361

as compiled by hallikainen.com/FccRules on 2012 07 01

• http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-07-4395A1.doc http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-07-4395A1.pdf
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models Geemarc Ampli 200+, Geemarc Clearsound 200+, Geemarc CLEARVIEW 200+, and Geemarc 200+, filed by Geemarc Telecom International Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models C4220, C4230, and C4230HS, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT
• http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-1079A1.doc http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-1079A1.pdf
  • that it is in the public interest to extend the stay of paragraphs 95 and 96 for a period of 21 days, until May 28, 2008, pending further Commission review. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to Section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), and the authority delegated under Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, that the STAY granted by the Commission's Consumer & Governmental Affairs Bureau on February 7, 2008, IS EXTENDED, and will remain in effect for a period of 21 days, until May 28, 2008. . FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau Telecommunications Relay Services and Speech-to-Speech
• http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-303A1.doc http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-303A1.pdf
  • 2008 funding period from 0.0072 to 0.00819 in order to collect the additional monies needed over the remaining months of the fund year. The revised Fund size shall be $636,736,491.75. ordering clauses Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361 and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361 and 1.3, this Order IS hereby ADOPTED. IT IS FURTHER ORDERED that the Interstate TRS Fund size for the July 2007 through June 2008 funding period will increase from $553,378,363.18 to $636,736,491.75 and that, as a result, the annual contribution factor shall be modified from 0.0072 to 0.00819. IT
• http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-312A1.doc http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-312A1.pdf
  • We therefore find that it is in the public interest to grant the requested stay for a period of 90 days, starting from the date of release of this Order. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to Section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), and the authority delegated under Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, that the Request for Stay filed by Sorenson Communications, Inc. on January 28, 2008, IS GRANTED, and will remain in effect for a period of 90 days, starting from the date of release of this Order. . FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau Sorenson Communications,
• http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-821A1.doc http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-08-821A1.pdf
  • by section 64.604(a)(4), must implement a manual system for doing so, to the extent feasible, that accomplishes the proper routing of emergency 711-dialed calls as efficiently as possible. ordering clauses Accordingly, IT IS ORDERED that, pursuant to Sections 1, 2, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, and 225, and Sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.316 & 1.3, this Order IS ADOPTED. IT IS FURTHER ORDERED that interconnected VoIP providers ARE GRANTED a waiver, until March 31, 2009, of the requirement to route 711-dialed calls to an appropriate relay center, but only in the context of 711-dialed calls in which the calling party is using
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-00-2764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-00-2764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-00-2764A1.txt
  • (USAC) submitted the following projections of demand and administrative expenses for the first quarter of 2001: ($ millions) Program Projected Program Support Admin. Expenses Application Of Interest Income Application of Periodic True-Ups Total Program Collection Schools and Libraries 553.229 9.271 (23.848) (11.917) 526.735 Rural Health Care 2.425 0.706 (0.029) (1.287) 1.815 High-Cost 667.223 1.488 (1.400) (6.431) 660.880 Low Income 168.607 0.361 (0.800) (3.803) 164.365 TOTAL 1391.484 11.826 (26.077) (23.438) 1353.795 USAC reports that, based on current data, it does not believe that it will need to disburse the full amount of funds that it was authorized to collect for the first year of the schools and libraries program and second year of the rural health care program. Specifically, USAC estimates that
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-00-361A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-00-361A1.txt
  • Content-Type: text/plain Content-Transfer-Encoding: 8bit PUBLIC NOTICE FEDERAL COMMUNICATIONS COMMISSION 445 12th STREET S.W. WASHINGTON D.C. 20554 News media information 202-418-0550 Fax-On-Demand 202-418-2830; Internet: http://www.fcc.gov (or ftp.fcc.gov) TTY (202) 418-2555 DANo. 00.361 Report No.TEL-00191 Thursday February 24, 2000 INTERNATIONAL AUTHORIZATIONS GRANTED Section 214 Applications (47 C.F.R. § 63.18); Cable Landing License Applications (47 C.F.R. § 1.767); Requests to Authorize Switched Services over Private Lines (47 C.F.R. § 63.16); Section 310(b)(4) Requests The following applications have been granted pursuant to the Commission's streamlined processing procedures set forth in Section 63.12 of the Commission's
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  • has fully absolved Complainant of all charges assessed by Qwest in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Winnie Murry against Qwest Communications, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Winnie Murry, Informal Complaint No. IC-01-S47497 (March 9, 2001) (Winnie Murry
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  • response indicates that Talk.com has fully absolved Complainant of all charges in a manner consistent with the Commission's liability rules. Based on the information before us, we find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Euzay B. Rogers, Jr. against Talk.com Holding Corp. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Euzay B. Rogers, Jr. Informal Complaint No. IC-01-S42726 (January
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  • response that it has fully absolved Complainant of all charges in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Charles Kostmayer against Worldcom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • release of this Order, AT&T must notify the Commission and Complainants accordingly. AT&T also must notify the Complainants of their right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Shirley D. and William H. Schuette against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to $339.54 (150% of all charges paid by
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1666A1.txt
  • Complainant of all charges assessed in connection with the change in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Offices Unlimited International of Rockaway against Qwest Communications, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Offices Unlimited International of Rockaway, Informal Complaint No.
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  • response that it has fully absolved Complainant of all charges in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Deborah Haverty against Business Options IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
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  • has fully absolved Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Andres Hark against AT&T IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Andres Hark, Informal Complaint No. IC-S52010 (filed May 11, 2001). See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1888A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1888A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1888A1.txt
  • has fully absolved Complainants of all charges assessed by Qwest in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Qwest ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER n NAME OF COMPLAINANT DATE OF COMPLAINT DATE OF CARRIER RESPONSE IC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1889A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1889A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1889A1.txt
  • has fully absolved Complainants of all charges assessed by Talk.com in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Talk.com ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER n NAME OF COMPLAINANT DATE OF COMPLAINT DATE OF CARRIER RESPONSE IC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1891A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1891A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-1891A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A IC NUMBER NAME OF DATE OF DATE OF COMPLAINANT COMPLAINT CARRIER RESPONSE IC No.
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  • has fully absolved Complainants of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S47451 01-S52108 01-S54082 01-S54321 01-S54330
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  • has fully absolved Complainants of all charges assessed by Business in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Business ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S50270 April 20, 2001 May
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  • has fully absolved Complainants of all charges assessed by Excel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Excel ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S54950 June 11, 2001 July
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  • has fully absolved Complainants of all charges assessed by Talk in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Talk ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S43098 February 7, 2001 April
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  • has fully absolved Complainant of all charges assessed by QuantumLink in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against QuantumLink IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S49205 4/12/01 7/11/01 See Appendix
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  • has fully absolved Complainant of all charges assessed by Broadwing in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Broadwing IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S47551 3/23/01 5/22/01 See Appendix
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  • has fully absolved Complainants of all charges assessed by WorldCom in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WorldCom ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE IC-01-S52009 May 7, 2001 June
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  • authorization to change to AT&T. Upon review of the information provided in AT&T's response, we find that AT&T has produced clear and convincing evidence of a valid carrier change on response to each of the complaints. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the above referenced complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER NUMBER RESPONSE 01-S43279 February 12, 2001 April 3, 2001 01-S48014 March 13, 2001 April
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  • has fully absolved Complainant of all charges assessed by Broadview in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Broadview IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S54989 6/4/01 7/27/01 See Appendix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2684A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2684A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2684A1.txt
  • has fully absolved Complainants of all charges assessed by Qwest in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Qwest ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S45011 01-S48210 01-S50323 01-S50479 01-S51329
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2738A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2738A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2738A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER NUMBER RESPONSE 01-S45358 February 23, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2849A1.txt
  • has fully absolved Complainant of all charges assessed by Eschelon in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Eschelon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC-01-S60083 (filed August 2, 2001) See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2850A1.txt
  • has fully absolved Complainants of all charges assessed by Broadwing in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Broadwing ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S50982 May 7, 2001 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2851A1.txt
  • has fully absolved Complainant of all charges assessed by LDCBC in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCBC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC-01-S50991 (filed April 20, 2001) See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2861A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2861A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-01-2861A1.txt
  • has fully absolved Complainants of all charges assessed by WorldCom in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WorldCom ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE IC-01-S47438 March 2, 2001 May
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1000A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1000A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1000A1.txt
  • has fully absolved Complainant of all charges assessed by IDT in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against IDT IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S48390, March 26, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1001A1.txt
  • imposed by Primus on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1002A1.txt
  • has fully absolved Complainant of all charges assessed by Excel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Excel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S59606, June 14, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1003A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Opex at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Close Call IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Opex Communications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1004A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1004A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1004A1.txt
  • charges imposed by Cox on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1013A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1013A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1013A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Worldcom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Worldcom may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1014A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1014A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1014A1.txt
  • Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1015A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1015A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1015A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62309, July 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1081A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1081A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1081A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to NTS/MIDCOM at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither NTS/MIDCOM nor AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1082A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1082A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1082A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62367, filed August 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1083A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1083A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1083A1.txt
  • after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change of local and intraLATA toll services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1128A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1128A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1128A1.txt
  • 9, 2001. Allegiance provided a Letter of Agency with a valid signature authorizing the change of service provider. We find that Allegiance has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau Informal Complaint No. IC-01-S52069, April 24, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1129A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1129A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1129A1.txt
  • Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1130A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1130A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1130A1.txt
  • AT&T must notify the Commission and Complainant accordingly. Verizon and AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Verizon and AT&T an relevant amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1131A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1131A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1131A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon and AT&T at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1132A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1132A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1132A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1133A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S55165, June 28, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1139A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to AT&T an amount equal to $64.07 (150% of all charges paid by the subscriber) along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1177A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to the Verizon at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MetTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor MetTel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1178A1.txt
  • imposed by LCR on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by (name of customer) against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1179A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1179A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1179A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDERED THAT, PURSUANT TO Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to Ameritech an amount equal to $29.94 (150% of all charges paid by the subscriber) along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1180A1.txt
  • Communicate on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Communicate at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Communicate
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1218A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau Informal Complaint No. IC 01-S57181, June 7, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1219A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65774, October 9, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1220A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon and WorldCom at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom's ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1271A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1271A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1271A1.txt
  • conditioned upon Sprint's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e) except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Sprint Corp, on May 24, 2002, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review of Policies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1326A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Global IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau Informal Complaint No. IC 01-S63693, August 24, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1327A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to Sprint an amount equal to $ 636.32 (150% of all charges paid by the subscriber) along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-133A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Global Crossing IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC 01-S56457, June 21, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1392A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1392A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1392A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1393A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1393A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1393A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1394A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1394A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1394A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech and AOL at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech, AOL, nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1395A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech, AT&T, nor RCN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1396A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Quantrex IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1397A1.txt
  • this Order, Unitel must notify the Commission and Complainant accordingly. Unitel also must notify the Complainant of his or her right to pursue a claim against Network for a refund of all charges paid to Network. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Network must forward to Unitel an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone bills
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1398A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeod IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech and AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1399A1.txt
  • this Order, Unitel must notify the Commission and Complainant accordingly. Unitel also must notify the Complainant of his or her right to pursue a claim against BSP for a refund of all charges paid to BSP. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against BSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BSP must forward to Unitel an amount equal to $83.45 (150% of all charges paid by the subscriber) along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1400A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Cox for a refund of all charges paid to Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS GRANTED. IT IS FURTHER ORDERED THAT, PURSUANT TO Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cox must forward to AT&T an amount equal to $201.80 (150% of all charges paid by the subscriber) along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1401A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor McLeod
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1421A1.txt
  • We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Z-Tel actions did not result in an unauthorized change in Complainants' telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Z-Tel Communications, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S49704 April 3, 2001 June 1, 2001 01-S47279 March 9, 2001 May
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1425A1.txt
  • oppose it as harmful to its clients. Thus, we conclude that this grant of waiver is in the overall best interests of the affected consumers. IV. ORDERING CLAUSES Accordingly, pursuant to authority contained in Sections 1, 4, and 226 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 226, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the petition for clarification and waiver by T-NETIX, Inc. on February 22, 2002 IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief, Consumer & Governmental Affairs Bureau T-NETIX, Inc., Petition for
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1450A1.txt
  • this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to the authorized carries at the time of unauthorized conversion of the Complainants' telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complaints against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1451A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1451A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1451A1.txt
  • by Global on the subscriber for service provided after this 30-day period shall by paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Global may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1467A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1467A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1467A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BOI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1492A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1492A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1492A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against NALD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1493A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1493A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1493A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S69363, February 21, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1527A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1527A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1527A1.txt
  • Lightyear on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Lightyear IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor Lightyear
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1528A1.txt
  • NAC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NAC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor NAC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1529A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1581A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1581A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1581A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against NALD for a refund of all charges paid to NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NALD must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1583A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1583A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1583A1.txt
  • imposed by Advantage on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Advantage at the rates the subscriber was paying to AT&T at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Advantage
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1584A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1584A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1584A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1585A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1585A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1585A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1586A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1586A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1586A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1587A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1587A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1587A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1596A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1596A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1596A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Allegiance IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau Informal Complaint No. IC 01-S55456, May 21, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1597A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1597A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1597A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of unauthorized conversion of Complainant's international and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1600A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1600A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1600A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers was paying to the authorized carriers at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1601A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1601A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1601A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1602A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1602A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1602A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1603A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1603A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1603A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1604A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1604A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1604A1.txt
  • for service provided after this 30-day period shall be paid by the subscribers to AT&T at the rates the subscribers was paying to the authorized carriers at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1605A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1605A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1605A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1631A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1631A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1631A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1632A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1632A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1632A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1633A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1633A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1633A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1634A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1634A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1634A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1635A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1635A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1635A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against eLec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1636A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1636A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1636A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1637A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1637A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1637A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1638A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1638A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1638A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1639A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1639A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1639A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1640A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1640A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1640A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1641A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1641A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1641A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Axces IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1642A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1642A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1642A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1660A1.txt
  • after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1661A1.txt
  • AT&T is not responsible for initiating a carrier change away from its own service, we find that AT&T has produced clear and convincing evidence that it did not make an unauthorized change in Complainant's telecommunications carrier. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S59628, July 2, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1662A1.txt
  • We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T actions did not result in an unauthorized change in Complainants' telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S61040 June 25, 2001 September 24, 2001 01-S65341 September 24, 2001 November 19,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1663A1.txt
  • after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1664A1.txt
  • conditioned upon SureWest's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e) except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by SureWest Communications, on July 10, 2002, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review of Policies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1684A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1684A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1684A1.txt
  • Therefore, we find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S49187 April 20, 2001 June 4, 2001 01-S52005 May 4, 2001 June 26, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1685A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Direct One for a refund of all charges paid to Direct One. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Direct One IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Direct One must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1686A1.txt
  • has fully absolved Complainants of all charges assessed by WorldCom in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WorldCom ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION ` Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE IC 01-S50334 April 27, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1715A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1716A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1717A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1718A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ServiSense IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1719A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1719A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1719A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against National IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1737A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1737A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1737A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1738A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1738A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1738A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1739A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1739A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1739A1.txt
  • We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T actions did not result in an unauthorized change in Complainants' telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S65300 October 3, 2001 November 29, 2001 01-S65389 September 24, 2001 November 19,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1742A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT CARRIER RESPONSE 01-S60989 July 27, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1797A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the NAI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against National Accounts, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1798A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Empire One Telecomm at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IEcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and IEcom may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1799A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Mpower Communications, Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1800A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to CBP at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Consolidated Billing Provider IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1801A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against CBP for a refund of all charges paid to CBP. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Consolidated Billing Provider IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Consolidated Billing Provider must forward to Sprint Communications Company an amount equal to 150% of all charges paid by the subscriber)
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1802A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the BSP at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Savings Plan. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1803A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against BSP for a refund of all charges paid to BSP. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Savings Plan IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Savings Plan must forward to Worldcom, Inc. an amount equal to 150% of all charges paid by the subscriber) along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1804A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the BSP at the rates the subscriber was paying to the authorized carrier at the time of the authorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Savings Plan IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither (authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1808A1.txt
  • violation. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S47585 3/14/01 5/14/01 01-S50981 4/11/01 6/19/01 01-S55446 6/12/01 8/6/01 01-S59591 7/2/01 10/1/01 See Appendix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1819A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1819A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1819A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1820A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WebNet ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1821A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against National ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1822A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against eLec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1823A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against eLec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1824A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1824A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1824A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1825A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1825A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1825A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1838A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1838A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1838A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1839A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1839A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1839A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1840A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1840A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1840A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1841A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1841A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1841A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1842A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1842A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1842A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against NALD for a refund of all charges paid to NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NALD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1843A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1843A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1843A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CWC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1851A1.txt
  • shall be paid by the subscriber to Southwestern Bell and AT&T at the rates the subscriber was paying to the authorized carriers at the time of unauthorized conversion of Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1902A1.txt
  • authorized carrier must notify the Commission and Complainant accordingly. The authorized carrier must notify the Complainant of his or her right to pursue a claim against NAI for a refund of all charges paid to NAI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against National Accounts, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that National Accounts, Inc must forward to AT&T Corporation an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1903A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1903A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1903A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to the Ameritech Wisconsin at the rates the subscriber was paying to the authorized carrier at the time of BOI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Options Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1904A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1904A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1904A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Yestel, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1905A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1905A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1905A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Summit Telco, L. L.C. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1906A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1906A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1906A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the ATC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corp. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1907A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1907A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1907A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1908A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1908A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-1908A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to AT&T Corporation at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, LLC, IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2042A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2042A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2042A1.txt
  • We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF NOTICE DATE OF CARRIER RESPONSE 01-S65982 November 30, 2001 December 28, 2001 01-S66065 November 30, 2001 December 28,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2043A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2043A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2043A1.txt
  • for service provided after this 30-day period shall be paid by the subscribers to AT&T at the rates the subscribers was paying to the authorized carriers at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2044A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2044A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2044A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Sprint Corporation at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2045A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2045A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2045A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the Z-Tel at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Z-Tel Communications ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2048A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2048A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2048A1.txt
  • after this 30-day period shall be paid by the subscriber to the AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2069A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2069A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2069A1.txt
  • of our rules. Therefore, we find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Talk's actions did not result in an unauthorized change in Complainants' telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S52015 April 19, 2001 July 2, 2001 01-S57855 01-S58806 01-S58832 01-S59621 01-S65339 July 10, 2001 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2086A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2086A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2086A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2182A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2182A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2182A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Vox IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S54595, May 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2183A1.txt
  • has fully absolved Complainants of all charges assessed by Excel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Excel ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S66087 02-S70247 October 5, 2001 March
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2184A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2185A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2186A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2187A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2188A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2189A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2190A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2191A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2192A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2192A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2192A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64423, September 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2194A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2195A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2195A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2195A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2196A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2198A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2198A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2198A1.txt
  • We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Z-Tel's action did not result in an unauthorized change in Complainant's telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S54331, June 4, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2209A1.txt
  • days of the release of this Order, Ameritech and AT&T must notify the Commission and Complainant accordingly. Ameritech and AT&T also must notify the Complainant of his or her right to pursue a claim against RCN Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to Ameritech and AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2210A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S60078, March 23, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2327A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Qwest for a refund of all charges paid to Qwest. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Qwest must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2328A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2328A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2328A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Alliance for a refund of all charges paid to Alliance. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Alliance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Alliance must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2329A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2330A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2330A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2330A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66301, November 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2356A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2356A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2356A1.txt
  • Sprint-Florida's and Sprint-Tennessee's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e) except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Sprint-Florida, Incorporated and United Telephone-Southeast, Incorporated on September 13, 2002, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 2000
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2359A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2359A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2359A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Axces IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2360A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2360A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2360A1.txt
  • by NALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Global at the rates the subscriber was paying to Global at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global nor NALD
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2362A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2362A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2362A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Summit for a refund of all charges paid to Summit. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Summit IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Summit must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2369A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2369A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2369A1.txt
  • has fully absolved Complainants of all charges assessed by Qwest in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Qwest ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE IC-01-S58235 July 24, 2001 March 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2370A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2370A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2370A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Comcast for a refund of all charges paid to Comcast. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Comcast must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2371A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2371A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2371A1.txt
  • and 64.1150 of our rules, we notified eLec of the complaint and eLec responded on June 26, 2001. We find that eLec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S52033, May 10, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2372A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2372A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2372A1.txt
  • Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2373A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2373A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2373A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2376A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2376A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2376A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73528, April 19, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2377A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2377A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2377A1.txt
  • WorldCom and Verizon must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Allegiance for a refund of all charges paid to Allegiance. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Allegiance must forward to WorldCom and Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2378A1.txt
  • 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of the Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2379A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S60078, July 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2526A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2526A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2526A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2527A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2527A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2527A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2528A1.txt
  • ComTech on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primus at the rates the subscriber was paying to the Primus at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ComTech IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primus nor ComTech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2559A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2559A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2559A1.txt
  • conditioned upon Midwestern's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e) except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Midwestern Telecommunications, Inc., on September 23, 2002, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2627A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2627A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2627A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Savings Plan IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2628A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2628A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2628A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2629A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2629A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2629A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2630A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2630A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2630A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2636A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2636A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2636A1.txt
  • Network on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Expanets at the rates the subscriber was paying to the Expanets at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Expanets nor Network
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2637A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2637A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2637A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2638A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2638A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2638A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CTS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carriers nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2639A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2639A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2639A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Ameritech and Sonix at the rates the subscriber was paying to the Ameritech and Sonix at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDMI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor Sonix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2640A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2640A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2640A1.txt
  • by McLeod on the subscriber for service provided after this 30-day period shall be paid by the subscriber to 011 at the rates the subscriber was paying to 011 at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither 011 nor McLeod
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2641A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2641A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2641A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the NAI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NAI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carriers nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2642A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2642A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2642A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2643A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2643A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2643A1.txt
  • by APS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor APS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2644A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2644A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2644A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2645A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2645A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2645A1.txt
  • by IDT on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2646A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2646A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2646A1.txt
  • by C&W on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against C&W IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor C&W
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2647A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2647A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2647A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2648A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2648A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2648A1.txt
  • verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S55972 01-S57782 May 24, 2001 July 17, 2001 July 30, 2001 September 5, 2001 See Appendix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2649A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2649A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2649A1.txt
  • this Order, Isterra must notify the Commission and Complainant accordingly. Isterra also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to Isterra an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2650A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2650A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2650A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2651A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2651A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2651A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2652A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2652A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2652A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Vartec at the rates the subscriber was paying to Vartec at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Vartec nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2653A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2653A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2653A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2654A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2655A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2656A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2657A1.txt
  • after this 30-day period shall be paid by the 011 to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's local and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2658A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2659A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Local Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2660A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the BSP at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BS Plan ARE GRANTED. Federal Communications Commission DA 02-2660 IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2661A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the CCI. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CCI IS GRANTED. Federal Communications Commission DA 02-2661 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2662A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against American IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2677A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2677A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2677A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2678A1.txt
  • shall be paid by the subscriber to AT&T and Verizon at the rates the subscriber was paying to AT&T and Verizon at the time of the unauthorized conversion of Complainant's long distance and local toll service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2679A1.txt
  • period shall be paid by the subscriber to Sprint and Sprint LP at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's local and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2680A1.txt
  • period shall be paid by the subscriber to Ameritech and Globalcom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2681A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2681A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2681A1.txt
  • Verizon must notify the Commission and Complainant accordingly. WorldCom and Verizon also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to WorldCom and Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2682A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to (authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2683A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2683A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2683A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's intraLATA toll service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2684A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2684A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2684A1.txt
  • after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized conversion of their telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WebNet ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2685A1.txt
  • this 30-day period shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of the Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2686A1.txt
  • shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's intraLATA toll and long distance service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2687A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S66756, January 2, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2688A1.txt
  • after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized conversion of their telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2689A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2689A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2689A1.txt
  • WorldCom states that they did not receive cancellation orders from the local telephone company until September 27, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S60761, July 23, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2698A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2698A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2698A1.txt
  • required from AT&T within 45 days of the release of this Order, the authorized carrier must notify the Commission and Complainant pursue a claim against AT&T for a refund of all charges paid to AT&T. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2699A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2700A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Sprint Communications Corporation an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2701A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon Long
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2702A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 01-S64720 September 24, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2703A1.txt
  • for service provided after this 30-day period shall be paid by the subscribers to AT&T at the rates the subscribers was paying to the authorized carriers at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2704A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2704A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2704A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2705A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2706A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2707A1.txt
  • provider. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S64362 September 14, 2001 November 7, 2001 01-S66123 October 9, 2001 December 17,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2708A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Sprint may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2709A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2710A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2711A1.txt
  • has provided the proper letter of agency which authorized Z-Tel to become the Complainant's authorized telecommunications service provider. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S53945, May 29, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2712A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2713A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Axces, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2714A1.txt
  • provider. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that CTS' actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Communicate Technological Systems ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S64702 September 5, 2001 January 16, 2002 02-S67656 January 8, 2002 April
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2715A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Eastern at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Adelphia Business Solutions. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Eastern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2724A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2724A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2724A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2725A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2725A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2725A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Sprint may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2726A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2726A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2726A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Clear World for a refund of all charges paid to Clear World. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Clear World must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2727A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2727A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2727A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CloseCall IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2728A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2728A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2728A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Business Savings for a refund of all charges paid to Business Savings. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Savings IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Savings must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2729A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2729A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2729A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Broadview for a refund of all charges paid to Broadview. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Broadview must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2730A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2730A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2730A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2782A1.txt
  • shall be paid by the subscriber to 011 Communications and Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither 011
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2783A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's intraLATA toll service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2784A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Opex at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Opex
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2858A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Ameritech for a refund of all charges paid to Ameritech. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ameritech IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2859A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2859A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2859A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Qwest for a refund of all charges paid to Qwest. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Qwest must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2860A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2860A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2860A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Network One at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Network
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2861A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2861A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2861A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern Bell
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2862A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2862A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2862A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2887A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2887A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2887A1.txt
  • McLeod on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor McLeod
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2888A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2888A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2888A1.txt
  • by Allegiance on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Allegiance
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2889A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2889A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2889A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2890A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2890A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2890A1.txt
  • by WCSS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor WCSS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2891A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2891A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2891A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Business
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2938A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2938A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2938A1.txt
  • this 30-day period shall be paid by the subscriber to The Phone Company at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cable & Wireless IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2939A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2939A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2939A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2940A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2940A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2940A1.txt
  • this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2941A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2941A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2941A1.txt
  • provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2942A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2942A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2942A1.txt
  • Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against New Access for a refund of all charges paid to New Access. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Access IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2943A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2943A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2943A1.txt
  • shall be paid by the subscriber to Sprint and Sprint LP at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Local Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2950A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor RCN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2951A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2990A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2990A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2990A1.txt
  • Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against Global for a refund of all charges paid to Global. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Teldata, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Global Teldata, Inc. must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2991A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2991A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2991A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2992A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2992A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2992A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corp. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Advantage Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2993A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2993A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2993A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN Telecom Services, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2994A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2994A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2994A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Dancris Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2995A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2995A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2995A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Crossing Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2996A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2996A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2996A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Excel Telecommunications, Inc.. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73372, filed May 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2997A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2997A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2997A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against International Exchange Communications IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73254, March 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2998A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2998A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2998A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Options, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-2999A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate Technological Systems, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3000A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3000A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3000A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3001A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3002A1.txt
  • fully absolved Complainant of all charges assessed by One Star in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against One Star Long Distance, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73410, filed April 9, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3003A1.txt
  • Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN Telecom Services, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN Telecom Services, Inc. must forward to Ameritech an amount equal to 150% of all charges paid by the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3004A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3004A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3004A1.txt
  • must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Vartec for a refund of all charges paid to Vartec. 6. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Vartec Telecom ARE GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Vartec Telecom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3005A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3005A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3005A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against America's Digital Satellite Telephone ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3006A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3006A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3006A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Least Cost Routing, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3007A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3007A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3007A1.txt
  • Choice must notify the Commission and Complainant accordingly. Clear Choice also must notify the Complainant of his or her right to pursue a claim against USD for a refund of all charges paid to USD. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against U.S. Direct, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that U.S. Direct, Inc. must forward to Clear Choice an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3008A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3008A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3008A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3011A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3011A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3011A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Plus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3014A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3014A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3014A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Savings ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3015A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3015A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3015A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3016A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3016A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3016A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3018A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3018A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3018A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CBI may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3019A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3019A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3019A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Ameritech at the time of unauthorized conversion of Complainant's telecommunication service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Telecommunication Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3020A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3020A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3020A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3021A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3021A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3021A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3022A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3022A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3022A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Webnet IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3023A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3023A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3023A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Clearworld for a refund of all charges paid to Clearworld. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld's IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Clearworld must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3026A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3026A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3026A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Clearworld may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3027A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3027A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3027A1.txt
  • has fully absolved Complainant of all charges assessed by Allegiance in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Allegiance IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62363, August 28, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3028A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3028A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3028A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Lightyear IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Lightyear
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3029A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3029A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3029A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3030A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3030A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3030A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3036A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3036A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3036A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Quantrex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3037A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3037A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3037A1.txt
  • 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Coordinated Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.110(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3038A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3038A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3038A1.txt
  • be paid by the subscriber to BellSouth and AT&T at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized conversion of Complainant's local, intraLATA toll, and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Plus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3039A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3039A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3039A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 17, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65776, October 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3094A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3094A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3094A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor NALD
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3095A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3095A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3095A1.txt
  • of this Order, AT&T must notify the Commission and Complainant accordingly. AT&T must notify the Complainant of his or her right to pursue a claim against Axces for a refund of all charges paid to Axces. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Axces IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Axces must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3096A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3096A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3096A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3106A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3106A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3106A1.txt
  • conditioned upon Denton's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e) except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Denton Telecom Partners I, LP, on October 29, 2002, and as amended on November 8, 2002, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3107A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3107A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3107A1.txt
  • by OTC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor OTC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3108A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3108A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3108A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against CTS for a refund of all charges paid to CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTS must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3109A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3109A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3109A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3110A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3110A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3110A1.txt
  • subscribers for services provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3111A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3111A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3111A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3112A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3112A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3112A1.txt
  • by UKI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor UKI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3113A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3113A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3113A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3114A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3114A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3114A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3115A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3115A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3115A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3116A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3116A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3116A1.txt
  • Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3117A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3117A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3117A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3118A1.txt
  • subscribers for services provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3119A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3119A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3119A1.txt
  • Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to GlobalCom at the rates the subscriber was paying to the GlobalCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither GlobalCom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3120A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Sprint may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3121A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3121A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3121A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Clearworld may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3122A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3123A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor ADST may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3124A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against WebNet for a refund of all charges paid to WebNet. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WebNet must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3125A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3125A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3125A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WebNet ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3126A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3126A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3126A1.txt
  • is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Communications Billing may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Billing IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3127A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3127A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3127A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corp. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Advantage Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3128A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3128A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3128A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3134A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3134A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3134A1.txt
  • provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Conversent IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3135A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3135A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3135A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized switch in long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Direct One IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3136A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T and WorldCom at the rates the subscriber was paying to the authorized carriers at the time of the switch in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3137A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3142A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Accounts, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3143A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3144A1.txt
  • must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Network for a refund of all charges paid to Network. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Network Plus ARE GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Network Plus must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3145A1.txt
  • Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Excel for a refund of all charges paid to Excel. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3146A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3146A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3146A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Webnet Communications, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 CF.R. § 64.1170(d), Complainant is entitled to absolution for the charges Incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3147A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3169A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3185A1.txt
  • indicates that authorization was received and confirmed through third party verification and provided a recording of the verifiction. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S65110, August 31, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3186A1.txt
  • subscribers for services provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3187A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3188A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3200A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Sprint may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3201A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3202A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3203A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against Norcom for a refund of all charges paid to Norcom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Norcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Norcom must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3210A1.txt
  • comments. The Commission intends to work diligently to provide a complete response to ATA's FOIA request. To the extent necessary, ATA will have additional opportunities to supplement its comments through ex parte filings. IT IS ORDERED that, pursuant to section 4(i) and 4(j) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i) and 154(j) and sections 0.141, 0.361, and 1.46 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 1.46, the request for extension of time filed by American Teleservices Association IS GRANTED, IN PART, AND DENIED, IN PART. FEDERAL COMMUNICATIONS COMMISSION K. Dane Snowden Chief Consumer & Governmental Affairs Bureau Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, Notice of Proposed Rulemaking and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3230A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Teleuno International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3231A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3231A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3231A1.txt
  • after this 30-day period shall be paid by the subscriber to the authorized carrier at the rate the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3232A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3233A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3233A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3233A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America's Digital Satellite Telephone, Inc.. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3240A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Alltel may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Alltel IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3241A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3241A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3241A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the National Accounts at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against National Accounts, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3242A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3242A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3242A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3243A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3243A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3243A1.txt
  • Amerivision must notify the Commission and Complainant accordingly. Amerivision also must notify the Complainant of his or her right to pursue a claim against Business Options for a refund of all charges paid to Business Options. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Options must forward to Amerivision an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3244A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3244A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3244A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against IDT for a refund of all charges paid to IDT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that IDT must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3245A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3245A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3245A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor WebNet may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3265A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3265A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3265A1.txt
  • by Yestel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Yestel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3266A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3266A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3266A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Ivantage for a refund of all charges paid to Ivantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Ivantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Ivantage must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3267A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3267A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3267A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3268A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3268A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3268A1.txt
  • by LCR on the subscriber for service provided after this 30-day period shall be paid by the subscriber to CoreComm at the rates the subscriber was paying to CoreComm at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CoreComm nor LCR
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3269A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3269A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3269A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Talk may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3270A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3270A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3270A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3271A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3271A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3271A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3272A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3272A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3272A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3273A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3273A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3273A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3274A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3274A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3274A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC02-S66805, January 7, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3275A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3275A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3275A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3276A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3276A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3276A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3277A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3277A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3277A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Access IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and New
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3278A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3278A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3278A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth and at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3279A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3279A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3279A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PVT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor PVT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3280A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3280A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3280A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Broadwing for a refund of all charges paid to Broadwing. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Broadwing must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3281A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3281A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3281A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3282A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3282A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3282A1.txt
  • IDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3283A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3283A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3283A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to ATS at the time of unauthorized conversion of Complainant's telecommunication service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Telecommunication Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3295A1.doc
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3296A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3296A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3296A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3297A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3298A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3298A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3298A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3299A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3299A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3299A1.txt
  • should indicate that Verizon has complied with the terms of this waiver, and should include a copy of the notice it sent to the affected subscribers. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon New England, on November 22, 2002, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3326A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to MCI at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against World Communications Satellite Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3327A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Opex at the rates the subscriber was paying to Opex at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Opex nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3328A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3328A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3328A1.txt
  • Order, Excel must notify the Commission and Complainant accordingly. Excel also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Excel an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3329A1.txt
  • after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. 6. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3330A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3330A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3330A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against, AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern Bell
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3331A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3331A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3331A1.txt
  • the complaint and WorldCom responded on April 30, 2002. WorldCom states that Complainant authorized the change in service. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67839, December 27, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3332A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3332A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3332A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against National for a refund of all charges paid to National. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that National must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3333A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3333A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3333A1.txt
  • after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized conversion of their telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Network Plus ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3385A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to Ameritech at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3386A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3396A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3397A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3398A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NAI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3399A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3421A1.txt
  • verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S62242 July 9, 2001 October 9, 2001 01-S62960 August 16, 2001 November 7, 2001 See Appendix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3422A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3423A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S62302 August 16, 2001 November 13, 2001 01-S65273 September 25, 2001 December 27, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3424A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF AUTHORIZED CARRIER 01-S47498 01-S55590 01-S55604 01-S56148 01-S56380 01-S58216 01-S58236 01-S58766 01-S61709 01-S62934 01-S65314 March
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3425A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3426A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3426A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3426A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3427A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3427A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3427A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3428A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3432A1.txt
  • after this 30-day period shall be paid by the subscriber to the authorized carrier at the rate the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3433A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3434A1.txt
  • Order, Southwestern Bell must notify the Commission and Complainant accordingly. Southwestern Bell also must notify the Complainant of his or her right to pursue a claim against AT&T a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Southwestern Bell an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3435A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3435A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3435A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3436A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to Ameritech at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3437A1.txt
  • after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. 6. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3438A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 02-S69576 March 14, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3439A1.txt
  • after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. 6. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3440A1.txt
  • Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Web Net a refund of all charges paid to Web Net. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Web Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Web Net Communications, Inc. must forward to Verizon an amount equal to 150% of all charges paid by
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3441A1.txt
  • provider. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Z-Tel's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Z-Tel Communications ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER 01-S51438 April 18, 2001 June 13, 2001 01-S55434 April 17, 2001 July 24, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3443A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3443A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3443A1.txt
  • and 64.1150 of our rules, we notified CBI of the complaint and CBI responded on May 2, 2002. We find that CBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S69211, March 7, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3444A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3444A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3444A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T and at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3445A1.txt
  • and 64.1150 of our rules, we notified Opex of the complaint and Opex responded on January 25, 2002. We find that Opex has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-01-S66086, October 4, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3446A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Cable &Wireless and at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Cable
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3454A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3454A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3454A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3457A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WebNet ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3458A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3458A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3458A1.txt
  • by McLeod on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to Ameritech at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor McLeod
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3459A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3460A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Vartec at the rates the subscriber was paying to Vartec at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Vartec nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3461A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3462A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3478A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3478A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3478A1.txt
  • period shall be paid by the subscriber to Verizon and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized switch in Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3479A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3479A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3479A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Broadwing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Broadwing
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3480A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3480A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3480A1.txt
  • period shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized switch in Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3481A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3481A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3481A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to IE Com at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3482A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3482A1.pdf
  • service provided after this 30-day period shall be paid by each subscriber to Complainants' authorized carriers at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized switch in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3514A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3514A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3514A1.txt
  • Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against One Star for a refund of all charges paid to One Star. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against One Star IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that One Star must forward to One Star an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3515A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor CCC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3516A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Verizon and Telecom USA at the rates the subscriber was paying to Verizon and Telecom USA at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon, Telecom USA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3517A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3517A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3517A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3518A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3518A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3518A1.txt
  • by LLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither nor LLD may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3519A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3519A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3519A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against USA for a refund of all charges paid to USA. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that USA must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3520A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3520A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3520A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor USA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3521A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3521A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3521A1.txt
  • Complainants. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S66743 January 2, 2002 March 19, 2002 02-S69382 March 11, 2002 May 17, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3522A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3522A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3522A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3523A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3523A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3523A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3524A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3524A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3524A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3528A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3529A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3530A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3530A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3530A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3531A1.txt
  • International must notify the Commission and Complainant accordingly. Voice Vision International also must notify the Complainant of his or her right to pursue a claim against PNG for a refund of all charges paid to PNG. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PNG must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3532A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3533A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3533A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3533A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3534A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3534A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3534A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3535A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3535A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3535A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3536A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3536A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3536A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3537A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3537A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3537A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the NAI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NAI, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3539A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3540A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3540A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3540A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3541A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3541A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3541A1.txt
  • this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3542A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3542A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3542A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the switch in long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Yestel must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3543A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3543A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3543A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3576A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3576A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3576A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the National Accounts at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against National Accounts, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3577A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3577A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3577A1.txt
  • by AT-N on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT-N IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor AT-N
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3578A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3578A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3578A1.txt
  • by Broadview on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Broadview
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3579A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3579A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3579A1.txt
  • by RCN on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to Ameritech at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor RCN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3580A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3580A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-3580A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-378A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-384A1.txt
  • after 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of intraLATA toll and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PowerNet Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-385A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Globalcom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither Globalcom nor AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-386A1.txt
  • fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. 5. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER NUMBER RESPONSE 01-S47224 March 16,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-448A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC 01-S58174, July 24, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-449A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-455A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-455A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-455A1.txt
  • 30-day period shall be paid by the subscriber to Qwest Communications at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of intraLATA toll and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither Qwest Communications nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-456A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-456A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-456A1.txt
  • provided after this 30-day period shall be paid by the subscriber to PowerNet Global at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither Power Net Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-457A1.txt
  • 30-day period shall be paid by the subscriber to Worldcom, Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of intraLATA toll and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither Worldcom, Inc. nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-458A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-458A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-458A1.txt
  • 30-day period shall be paid by the subscriber to Worldcom, Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of intraLATA toll and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither Worldcom, Inc. nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-459A1.txt
  • that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither Southwestern Bell nor Ciera may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ciera Network Systems, Inc. IS GRANTED. IT IS FURTHER ORDER that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-460A1.txt
  • is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither AT&T Corporation nor LCR Telecommunications, LLC may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-540A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-540A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-540A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ALLTEL IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC 01-S47446, (March 23, 2001). See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-541A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-541A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-541A1.txt
  • has fully absolved Complainants of all charges assessed by Global in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Global Crossing Telecommunications, Inc. ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S49700 01-S53894
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-542A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-542A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-542A1.txt
  • has fully absolved Complainant of all charges assessed by PowerNet in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against PowerNet IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC 01-S42582 February 5, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-543A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-543A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-543A1.txt
  • has fully absolved Complainant of all charges assessed by Vox in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vox IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC-01-S50972 May 8, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-555A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-556A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-556A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-556A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Summit ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Summit may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-616A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-616A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-616A1.txt
  • this Order, Sonix4U must notify the Commission and Complainant accordingly. Sonix4U also must notify the Complainant of his or her right to pursue a claim against LDMI for a refund of all charges paid to LDMI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDMI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDMI must forward to Sonix4U an amount equal to $440.31 (150% of all charges paid by the subscriber) along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-617A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-617A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-617A1.txt
  • by ATS on the subscriber for service provided after this first 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to ATS at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-618A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-618A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-618A1.txt
  • on the subscribers for service provided after this first 30-day period shall be paid by the subscribers to WorldCom at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants' against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants'are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither preferred telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-623A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-623A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-623A1.txt
  • on the subscribers for service provided after this first 30-day period shall be paid by the subscribers to WorldCom at the rates the subscribers was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants in the above captioned complaints are entitled to absolution for the charges incurred during the first thirty days after the unauthorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-626A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-626A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-626A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Z-Tel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Jack L. Forsythe, Chief Consumer Information Network Division Consumer Information Bureau Informal Complaint No. IC 01-S54036, April 30, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-627A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-627A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-627A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to AT&T an amount equal to $44.82 (150% of all charges paid by the subscriber) along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-628A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-628A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-628A1.txt
  • WorldCom on the subscriber for service provided after this 30-day period shall be paid by the subscriber to the AT&T at the rates the subscriber was paying to the authorized carrier at the time of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-630A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-630A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-630A1.txt
  • this Order, ALLTEL must notify the Commission and Complainant accordingly. ALLTEL also must notify the Complainant of his or her right to pursue a claim against ATS for a refund of all charges paid to ATS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ATS must forward to ALLTEL an amount equal to $47.24 (150% of all charges paid by the subscriber) along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-654A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to AT&T an amount equal to $77.01 (150% of all charges paid by the subscriber) along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-655A1.txt
  • Distance must notify the Commission and Complainant accordingly. Verizon Long Distance also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to Verizon Long Distance an amount equal to $67.23 (150% of all charges paid by the subscriber) along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-656A1.txt
  • that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither Supra Telecom nor WorldCom may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Supra
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-657A1.txt
  • this Order, IDT must notify the Commission and Complainant accordingly. IDT also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED THAT, PURSUANT TO Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to IDT an amount equal to $82.61 (150% of all charges paid by the subscriber) along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-658A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to AT&T an amount equal to$9.60 (150% of all charges paid by the subscriber) along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-795A1.txt
  • 4, 2001. WorldCom has fully absolved Complainant of all charges in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau Informal Complaint No. IC 02-S6297, August 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-796A1.txt
  • has fully absolved Complainants of all charges assessed by WorldCom in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WorldCom ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S49698 May 3, 2001 June 4,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-797A1.txt
  • this 30-day period shall be paid by the subscriber to Sprint Communications Company LP (Sprint) at the rates the scriber was paying to Sprint at the time of the unauthorized conversion of his long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-798A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the conversion of Complaint's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-799A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of unauthorized conversion of the Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-807A1.txt
  • this 30-day period shall be paid by the subscriber to the IDT at the rates the subscriber was paying to the authorized carrier at the time of change of the intraLATA toll and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-808A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carrier at the time of unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and WorldCom may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-809A1.txt
  • has fully absolved Complainants of all charges assessed by WorldCom in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WorldCom ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S51389 April 13, 2001 June 19,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-810A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change of the intraLATA toll service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-811A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus IS GRANTED. IT IS FURTHER ORDERED THAT, PURSUANT TO Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to Ameritech an amount equal to $160.31 (150% of all charges paid by the subscriber) along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-812A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon and Sprint at the rates the subscriber was paying to Verizon and Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cooperative IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon, Sprint nor Cooperative
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-813A1.txt
  • 2001. UKI has fully absolved Complainant of all charges assessed in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against UKI IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S49702, March 26, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-851A1.txt
  • has fully absolved Complainant of all charges assessed by Z-Tel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Z-Tel Communications IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S46527, February 21, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-852A1.txt
  • this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of intraLATA toll and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-853A1.txt
  • period shall be paid by the subscriber to Verizon and Worldcom at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change of intraLATA toll and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither Verizon and Worldcom,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-854A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-854A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-854A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither Qwest nor AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-966A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-966A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-966A1.txt
  • carriers must notify the Commission and Complainants' accordingly. The authorized carriers also must notify the Complainants' of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to the relevant authorized carrier an amount equal to 150% of all charges paid by the relevant Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-997A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-997A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-997A1.txt
  • must notify the Commission and Complainant accordingly. Ameritech and AT&T Corporation also must notify the Complainant of his or her right to pursue a claim against Z-Tel for a refund of all charges paid to Z-Tel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Z-Tel Corporation must forward to Ameritech and AT&T Corporation an amount equal to $132.96 (150% of all charges paid by the subscriber)
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-998A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-998A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-998A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against eLec IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor eLec may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-02-999A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change of long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom, Inc.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1000A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1000A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1000A1.txt
  • for service provided after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the changes in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1001A1.txt
  • complaint and LCR responded on June 20, 2002. LCR states that the Complainant authorized the change in service. We find that LCR has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02- S70639, March 14, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1002A1.txt
  • we notified GTI of the complaint and GTI responded. GTI states that Complainant authorized the change in service. We find that GTI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S71947, April; 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1003A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1004A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1004A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1004A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1005A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1005A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1005A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Clear Choice at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Clear
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1006A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1006A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1006A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Isterra for a refund of all charges paid to Isterra. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Isterra IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Isterra must forward to Complainant's authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1007A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1007A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1007A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell and Qwest at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1008A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1008A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1008A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1021A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1021A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1021A1.txt
  • this Order, IDT must notify the Commission and Complainant accordingly. IDT also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to IDT an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1036A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1036A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1036A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Elec
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1037A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1037A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1037A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against IDT for a refund of all charges paid to IDT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that IDT must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1038A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1038A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1038A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 10, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0006873, August 21, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1039A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1039A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1039A1.txt
  • Complainant used a dial around number to access their service and was never switched to their service. We find that Express Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Express Tel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73489, April 22, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1040A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1040A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1040A1.txt
  • and 64.1150 of our rules, we notified USA of the complaint and USA responded on August 20, 2002. We find that USA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62549, July 9, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1041A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1041A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1041A1.txt
  • and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on October 8, 2001. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S61448, July 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1042A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1042A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1042A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1054A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1054A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1054A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1055A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1055A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1055A1.txt
  • Consolidated states that the charges were due to a billing error and not a change in Complainant's service. We find that Consolidated has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consolidated IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64527, September 21, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1204A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber were paying to its authorized carriers at the time of each unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1205A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone bills
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1206A1.txt
  • this Order, Worldcom must notify the Commission and Complainant accordingly. Worldcom also must notify the Complainant of his or her right to pursue a claim against VLD for a refund of all charges paid to VLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that VLD must forward to Worldcom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1207A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Broadwing IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Complainant, Informal Complaint No. IC 02-S81707 November 29, 2002. See 47 C.F.R. §§ 64.1100 -
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  • for service provided after this 30-day period shall be paid by the Comcast to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1209A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CloseCall IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1210A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1211A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Emergent IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor
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  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither the authorized carrier nor Network may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
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  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against 011 for a refund of all charges paid to 011. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that 011 must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone bills
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1214A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1216A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change for each Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF AUTHORIZED CARRIER 01-S61703 July 25, 2001 October 1, 2001
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  • WorldCom must notify the Commission and Complainant accordingly. Verizon and WorldCom also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to Verizon and WorldCom an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1218A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to (authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1219A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carriers at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
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  • for service provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against GTI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
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  • Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint Communications Company has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Communications Company, LP ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 01-S66044 September 24, 2001 January 11, 2002 02-S66709
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  • carriers must notify the Commission and Complainants accordingly. The authorized carries also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1232A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S71982 March 18, 2002 June 10, 2002 02-S74913 February 27,
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Savings Plan ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against The Free Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Broadwing of the complaint and Broadwing responded on July 17, 2002. We find that Broadwing has not engaged in an unauthorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing Communications Service, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76430, filed March 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1237A1.txt
  • Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Matrix of the complaint and Matrix responded on March 22, 2002. We find that Matrix has not engaged in an unauthorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67670, filed January 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1238A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1238A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1238A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against, Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1239A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1239A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1239A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to Worldcom at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1240A1.txt
  • after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PowerNet Global Communications IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1241A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1241A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1241A1.txt
  • One must notify the Commission and Complainant accordingly. Empire One also must notify the Complainant of his or her right to pursue a claim against USA for a refund of all charges paid to USA. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against United Systems Access Telecom, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1254A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1254A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1254A1.txt
  • provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the switch in each Complainant's service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1255A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1255A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1255A1.txt
  • provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the change in each Complainant's service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1256A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1256A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1256A1.txt
  • carriers must notify the Commission and Complainants accordingly. Complainants' authorized carriers also must notify the Complainants of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to Complainants' authorized carriers an amount equal to 150% of all charges paid by the subscribers along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1257A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1257A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1257A1.txt
  • Sprint Corporation must notify the Commission and Complainant accordingly. Sprint Corporation also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to Sprint Corporation an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1258A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1258A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1258A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against, RCN/21st Century Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1259A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1259A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1259A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1264A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1264A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1264A1.txt
  • we deny complainant's complaint. Accordingly, IT IS ORDERED, pursuant to Section 1.108 of the Commission's rules, 47 C.F.R §1.108, that In the Matter of Sprint Communications, Inc., DA 03-973, IS AMENDED TO THE EXTENT INDICATED HEREIN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant (IC No. 01-S52058) against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. Two other complaints were also considered in the March Order (IC Numbers 02-S80173 and 02-F0007651). This
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1273A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1273A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1273A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Choice Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1274A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1274A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1274A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against One Star Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1275A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1275A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1275A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1276A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1276A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1276A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Least Cost Routing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1277A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1277A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1277A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1278A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1278A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1278A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1279A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1279A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1279A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against EzTel Network Service, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1280A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1280A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1280A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBERS 02-S68226 February 27, 2002 April 8, 2002 02-S69666 February 26, 2002 May 6,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1281A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1281A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1281A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1282A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1282A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1282A1.txt
  • from Nextel as a part of a bulk transfer of customers. This purchase was approved by the Commission. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-01-S62951, filed August 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1293A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1293A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1293A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Global TelData ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1294A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1294A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1294A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1295A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1295A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1295A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discount IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Com
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1296A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1296A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1296A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1297A1.txt
  • provided after this 30-day period shall be paid by each subscribers to its authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of each unauthorized changes of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1298A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1298A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1298A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Empire IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1299A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1299A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1299A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1300A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1300A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1300A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1301A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1301A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1301A1.txt
  • Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against National Accounts for a refund of all charges paid to National Accounts. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by (name of customer) against National Accounts IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that National Accounts must forward to Sprint an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1302A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1302A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1302A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against National Accounts for a refund of all charges paid to National Accounts. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Accounts IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that National Accounts must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1303A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1303A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1303A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to AT&T at the time of the change in Complainant's service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1304A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1304A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1304A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1305A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1305A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1305A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1306A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1306A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1306A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1307A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1307A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1307A1.txt
  • complaint and WorldCom responded on November 15, 2001. WorldCom states that the Complainant authorized the change in service. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S63056, September 4, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1308A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1308A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1308A1.txt
  • this Order, BellSouth must notify the Commission and Complainant accordingly. BellSouth also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to BellSouth Telecommunications, Inc., (BellSouth) an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1309A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1309A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1309A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1310A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against McLeod for a refund of all charges paid to McLeod. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that McLeod must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1311A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1312A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1313A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1313A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1313A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Adelphia at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Adelphia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Broadwing
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1314A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1314A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1314A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized switch in Complainant's service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACCXX IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1315A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1315A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1315A1.txt
  • this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1316A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1316A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1316A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that USA must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1317A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1317A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1317A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1318A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1318A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1318A1.txt
  • Commission and Complainants accordingly. Complainants' authorized carriers also must notify the Complainants of his or her right to pursue a claim against Business Savings Plan for a refund of all charges paid to Business Savings Plan. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against Business Savings Plan ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Savings Plan must forward to Complainants' authorized carriers an amount equal to 150% of all charges paid by
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1319A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1319A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1319A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • this Order, UKI must notify the Commission and Complainant accordingly. UKI also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1321A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1321A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1321A1.txt
  • the time of the unauthorized conversion of Complainant's service. Carriers should note that our actions in this Order do not preclude the Commission from taking additional action, if warranted, pursuant to Section 503 of the Act. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Eschelon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
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  • authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against APS for a refund of all charges paid to APS. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that APS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1323A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1324A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1324A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1324A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to its authorized carriers at the time each unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATS may not pursue
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  • by Accxx on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Accxx IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Accxx
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1326A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1327A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against NALD for a refund of all charges paid to NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NALD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1328A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1328A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1328A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against, McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor McLeodUSA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1329A1.txt
  • provided after this 30-day period shall be paid by each subscribers to its authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of each unauthorized changes of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Broadview ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1330A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1330A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1330A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1331A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1331A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1331A1.txt
  • by MetTel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MetTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MetTel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1332A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1332A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1332A1.txt
  • One Star on the subscriber for service provided after this 30-day period shall be paid by the subscriber to ACCXX at the rates the subscriber was paying to ACCXX at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against One Star IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ACCXX nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1333A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1333A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1333A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against QuantumLink for a refund of all charges paid to QuantumLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against QuantumLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that QuantumLink must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1334A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1334A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1334A1.txt
  • by LLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither nor LLD may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1335A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1335A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1335A1.txt
  • by Americatel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Americatel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Americatel may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1336A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1336A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1336A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1337A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1337A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1337A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Epicus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64683, September 4, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1338A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1338A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1338A1.txt
  • this Order, BellSouth must notify the Commission and Complainant accordingly. BellSouth also must notify the Complainant of his or her right to pursue a claim against CBRS for a refund of all charges paid to CBRS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CBRS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CBRS must forward to BellSouth an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1339A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1339A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1339A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1340A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1340A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1340A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72452, March 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1341A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1341A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1341A1.txt
  • by OLS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against OLS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor OLS may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1342A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1342A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1342A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Cox for a refund of all charges paid to Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cox must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1343A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1343A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1343A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1344A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1344A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1344A1.txt
  • Talk responded on July 22, 2002. Talk states that authorization was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76317, March 7, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1345A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1345A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1345A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BSP ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1346A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1346A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1346A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against BSP for a refund of all charges paid to BSP. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BSP ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BSP must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1347A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1347A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1347A1.txt
  • by ADST on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor ADST may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1348A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1348A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1348A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone bills
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1349A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1349A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1349A1.txt
  • by ADST on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor ADST
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1350A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1350A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1350A1.txt
  • by ADST on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor ADST
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1351A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1351A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1351A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1352A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1352A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1352A1.txt
  • this Order, WALD must notify the Commission and Complainant accordingly. WALD also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to WALD an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1353A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1354A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to TTI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TTI nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1355A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1355A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1355A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Econodial at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Econocdial nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1356A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1356A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1356A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1357A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1357A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1357A1.txt
  • Sprint responded on May 24, 2002. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S69270, February 28, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1358A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1358A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1358A1.txt
  • submitted. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S70283 March 16, 2002 July 22, 2002 02-S71932 March 20, 2002 June 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1359A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1359A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1359A1.txt
  • Sprint responded on May 24, 2002. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S68121, February 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1360A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1360A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1360A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1361A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1361A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1361A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1362A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1362A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1362A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1363A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1363A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1363A1.txt
  • processed. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67102 January 16, 2002 May 17, 2002 02-S67310 January 9, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1364A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1364A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1364A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1368A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1368A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1368A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ClearWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1369A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1369A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1369A1.txt
  • Advantage on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Advantage
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1370A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1370A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1370A1.txt
  • ADST on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor ADST
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1371A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1371A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1371A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to PT 1 at the rates the subscriber was paying to the authorized carrier at the time of the UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PT 1 nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1372A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1372A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1372A1.txt
  • for service provided after this 30-day period shall be paid by the PowerNet to Sonyx at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sonyx,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1373A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1373A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1373A1.txt
  • Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against ATC for a refund of all charges paid to ATC. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications Corp. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage Telecommunications Corp. must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1374A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1374A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1374A1.txt
  • of the complaint and Z-Tel responded on June 13, 2001. Z-Tel provided a valid letter of agency. We find that Z-Tel Communications has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer and Governmental Affairs Bureau Informal Complaint No. IC 01-S55979 is a duplicate of 01-S49764 filed March 16, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1375A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1375A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1375A1.txt
  • provider. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S64736 September 17, 2001 November 19, 2001 02-S67619 January 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1376A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1376A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1376A1.txt
  • by LDCB on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor LDCB
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1377A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1377A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1377A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Global ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1378A1.txt
  • subscribers for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1380A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1380A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1380A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1381A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1381A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1381A1.txt
  • the Commission and Complainant accordingly. Southwestern Bell and AT&T also must notify the Complainant of his or her right to pursue a claim against Reduced Rate for a refund of all charges paid to Reduced Rate. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Reduced Rate must forward to Southwestern Bell Telephone Company (Southwestern Bell) and AT&T Corporation (AT&) an amount equal to 150%
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1382A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1382A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1382A1.txt
  • 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1383A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1383A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1383A1.txt
  • shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Axces IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1384A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 5, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S57850, August 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1385A1.txt
  • WorldCom responded on October 30, 2001. WorldCom states that the Complainant authorized the change in the local service. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62462, August 13, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1386A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1387A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1387A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1387A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1388A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1388A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1388A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1389A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1389A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1389A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1390A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1390A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1390A1.txt
  • this Order, NTS must notify the Commission and Complainant accordingly. NTS also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to NTS an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1391A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1391A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1391A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Global TelData ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1392A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1392A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1392A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1393A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1393A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1393A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1394A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1394A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1394A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1395A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1396A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1397A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1398A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1399A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1400A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Alliance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1401A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1402A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against DigiZip for a refund of all charges paid to DigiZip. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against DigiZip IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that DigiZip must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1403A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1403A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1403A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Cox for a refund of all charges paid to Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cox must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1404A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against Globalcom for a refund of all charges paid to Globalcom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Globalcom must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1405A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1406A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1407A1.txt
  • subscribers for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1408A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1408A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1408A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1409A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink Communications, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink Communications,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1410A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1410A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1410A1.txt
  • this Order, MPower must notify the Commission and Complainant accordingly. MPower also must notify the Complainant of his or her right to pursue a claim against Momentum for a refund of all charges paid to Momentum. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Momentum IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Momentum must forward to MPower an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1411A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Cox for a refund of all charges paid to Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cox must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1412A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NAC for a refund of all charges paid to NAC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NAC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NAC must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1413A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1414A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1415A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against International for a refund of all charges paid to International. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that International must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1416A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Primus ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1417A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1417A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1417A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ECG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1418A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1418A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1418A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Affinity for a refund of all charges paid to Affinity. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Affinity IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Affinity must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1419A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1419A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1419A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BDP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1420A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1421A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against ChoiceOne for a refund of all charges paid to ChoiceOne. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ChoiceOne IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ChoiceOne must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1422A1.txt
  • on October 31, 2002. LD Consolidated indicates that authorization was received and confirmed through third party verification. We find that LD Consolidated has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LD Consolidated IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80608, filed September 19, 2002. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1423A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1424A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1425A1.txt
  • that the Complainant's telecommunications service provider was changed when a letter of authorization (LOA) was signed and processed. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80715, filed October 2, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1426A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1426A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1426A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1427A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1427A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1427A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1428A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1429A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1429A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1429A1.txt
  • subscribers for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global TelData IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1430A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1431A1.txt
  • by WebPoint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Touchtone at the rates the subscriber was paying to Touchtone at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WebPoint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Touchtone nor WebPoint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1432A1.txt
  • Covista Communications must notify the Commission and Complainant accordingly. Covista Communications also must notify the Complainant of his or her right to pursue a claim against IDT for a refund of all charges paid to IDT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that IDT must forward to Covista Communications an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1433A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against VZLD for a refund of all charges paid to VZLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VZLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that VZLD must forward to MCI an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1434A1.txt
  • provided after this 30-day period shall be paid by each subscribers to its authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of each unauthorized changes of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Communications ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1447A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1448A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor Excel may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1449A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Global TelData ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1450A1.txt
  • by WCSS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor WCSS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1452A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1453A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Axces for a refund of all charges paid to Axces. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Axces IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Axces must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1454A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1454A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1454A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against Allegiance for a refund of all charges paid to Allegiance. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Allegiance must forward to (authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1460A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1461A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1462A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1463A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1464A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1465A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1466A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1467A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1467A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1467A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1468A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1468A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1468A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1469A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1469A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1469A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1470A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1470A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1470A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1485A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1485A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1485A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the Verizon and AT&T at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon, AT&T, nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1486A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1486A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1486A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against MetTel for a refund of all charges paid to MetTel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MetTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MetTel must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1487A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1487A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1487A1.txt
  • by WebNet to the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WebNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor WebNet
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1488A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1488A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1488A1.txt
  • Sprint responded on September 5, 2001 Sprint indications that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-XXXXXXXXX, (date filed). See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1489A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1489A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1489A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S63570, September 6, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1506A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1506A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1506A1.txt
  • and 64.1150 of our rules, we notified ACC of the complaint and ACC responded on September 6, 2001. `We find that ACC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S56120, March 23, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1507A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the AT&T at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1508A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the AT&T nor WorldCom may pursue any collection against Complainant for those charges. IT IS FURTHER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1509A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1509A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1509A1.txt
  • this Order, GTC must notify the Commission and Complainant accordingly. GTC also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to GTC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1542A1.doc
  • this Order, GTC must notify the Commission and Complainant accordingly. GTC also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to GTC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1557A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1557A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1557A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1558A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1558A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1558A1.txt
  • and 64.1150 of our rules, we notified Worldcom of the complaint and Worldcom responded on July 25, 2002. We find that Worldcom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Worldcom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-02-S73470, filed February 21, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • PromiseVision must notify the Commission and Complainant accordingly. Z-Tel and PromiseVision also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Z-Tel and PromiseVision an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1560A1.txt
  • letter of agency or third party verification which authorized CTS to become the Complainant's authorized telecommunications service provider. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate Technological Systems, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67962, September 4, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • Teligent must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Pae Tec for a refund of all charges paid to Pae Tec. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Pae Tec Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Pae Tec must forward to Teligent an amount equal to 150% of all charges paid by the subscriber
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  • Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on November 1, 2002. We find that Primus has not engaged in an unauthorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S68046, filed January 22, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1589A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1589A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1589A1.txt
  • by LCR on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • responded. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Qwest's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Qwest Communications, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S52450 April 2, 2001 July 19, 2001 01-S59619 June
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Broadband/Comcast IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred, and neither Southwestern
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBERS 01-S42813 January 29, 2001 March 29, 2001 01-S63255 August 29, 2001 October 31,
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Econophone at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1594A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1594A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1594A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBERS 01-S53895 May 14, 2001 July 9, 2001 02-S66693 December 17, 2001
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBERS 01-S26123 September 4, 2001 November 26, 2001 01-S43135 January 10, 2001
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  • by Promisvision on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Telecom at the rates the subscriber was paying to Telecom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Promisevision IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Telecom nor Promisevision
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72712, April 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • LCR responded on July 23, 2001. LCR states that authorization was received and confirmed through third party verification. We find that LCR has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S54324, may 11, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Yestel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1601A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1601A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1601A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CWC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
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  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S56015 June 15, 2001 July 9, 2001 01-S56483 01-S57056 July 3,
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  • 21, 2001. IDT states that authorization was received when an electronic letter of agency was signed and submitted. We find that IDT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S61668, August 9, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • appropriate regulatory approvals and customer notifications, purchased the customer database of a company where he was a customer. We find that PNGC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNGC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S48578, April 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • Excel responded on June 12, 2002. Excel states that authorization was received and confirmed through third party verification. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S71447, February 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against APS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1607A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1607A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1607A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against APS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76069, April 25, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • Talk responded on August 21, 2002. Talk states that authorization was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S66337, November 26, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1610A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1610A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1610A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S59015, August 7, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1611A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1611A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1611A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to ATG at the rates the subscriber was paying to ATG at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ATG nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1612A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1612A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1612A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73364, May 6, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1613A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1613A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1613A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1614A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1614A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1614A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1615A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1615A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1615A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1616A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1616A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1616A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Globcom at the rates the subscriber was paying to Globcom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Globcom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1617A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1617A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1617A1.txt
  • We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint actions did not result in an unauthorized change in Complainants' telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF PREFERRED CARRIER 01-S63939 02-S70357 September 18, 2001 March 13, 2002 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1618A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1618A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1618A1.txt
  • 2002. Sprint states that Complainant's account was established based on information received from Qwest, Complainant's local telephone company. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-01-S61686, August 6, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1619A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1619A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1619A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Essential.com at the rates the subscriber was paying to Essential.com at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Essential.com nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1620A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1620A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1620A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1621A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1621A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1621A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1622A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1622A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1622A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1623A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1623A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1623A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1624A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1624A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1624A1.txt
  • processed. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82188 December 31, 2002 April 9, 2003 03-S82252 January 8, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1625A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1625A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1625A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S69372 March 11, 2002 May 23, 2002 01-S76979 May 13, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1626A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1626A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1626A1.txt
  • Sprint responded on April 30, 2001. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S45331, February 21, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1628A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1628A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1628A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber were paying to its authorized carriers at the time of each unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1629A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1629A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1629A1.txt
  • UKI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to the authorized carrier at the time of the UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to Worldcom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1630A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1630A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1630A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the New Access. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Access IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that New Access must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1631A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1631A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1631A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Excel nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1632A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1632A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1632A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CTS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1633A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1633A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1633A1.txt
  • period shall be paid by the subscriber to Ameritech and Worldcom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized switch in Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1634A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1634A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1634A1.txt
  • provided after this 30-day period shall be paid by each subscribers to its authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of each unauthorized changes of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Broadview ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1635A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1635A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1635A1.txt
  • SBC Ameritech must notify the Commission and Complainant accordingly. SBC Ameritech also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to SBC Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1636A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1636A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1636A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Fonetel nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1637A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1637A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1637A1.txt
  • for service provided after this 30-day period shall be paid by the Midwestern to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Midwestern IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1642A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1642A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1642A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1643A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1643A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1643A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1644A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1644A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1644A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telecom IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1645A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1645A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1645A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1646A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1646A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1646A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T and at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1647A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1647A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1647A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1648A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1648A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1648A1.txt
  • service provided after this 30-day period shall be paid by the PowerNet to Atlantic Telephone at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Atlantic
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1653A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1653A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1653A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1654A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to Broadwing an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1655A1.txt
  • Talk responded on September 6, 2001. Talk states that authorization was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S58096, August 13, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1656A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to its authorized carriers at the time each unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against SBA ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and SBA may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1657A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ADST may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1658A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1659A1.txt
  • our rules. We notified Direct One of the complaint and Direct One responded on April 2, 2002. We find that Direct One has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Direct One IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67820, February 11, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1660A1.txt
  • verifications. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S56022 06/19/01 08/03/01 02-S81664 11/29/02 01/09/03 See Appendix A. See 47 C.F.R. §§
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  • Therefore, we find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau \ APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S52344 April 22, 2001 July 24, 2001 01-S58343 May 26,
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  • service provided after this 30-day period shall be paid by the subscriber to Excel at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Excel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1663A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on October 30, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S63253, August 29, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1664A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1666A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by each Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE AUTHORIZED CARRIER 02-S67584 May 15, 2001 July 16, 2001 AT&T 02-S67591
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  • of the complaint and McLeod responded on May21, 2002. McLeod stated that Complainant authorized the change in services. We find that McLeod has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67809, January 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1668A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1668A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1668A1.txt
  • Commission and Complainant accordingly. Complainants' authorized carriers also must notify the Complainant of his or her right to pursue a claim against Business Savings Plan for a refund of all charges paid to Business Savings Plan. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Savings Plan ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Savings Plan must forward to Complainants' authorized carriers an amount equal to 150% of all charges paid by
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1669A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1669A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1669A1.txt
  • Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither Complainants' authorized carriers nor Norstar may pursue any collection against Complainants for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Norstar ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1670A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1670A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1670A1.txt
  • and 64.1150 of our rules, we notified Isterra of the complaint and Isterra responded on April 11, 2002. We find that Isterra has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Isterra IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S58597, August 7, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1671A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1671A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1671A1.txt
  • notify the Commission and Complainant accordingly. Verizon and AT&T also must notify the Complainant of his or her right to pursue a claim against Reduced Rate for a refund of all charges paid to Reduced Rate. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72044, March 5, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1672A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1672A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1672A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the switch in local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1673A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1673A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1673A1.txt
  • Therefore, we find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE AUTHORIZED CARRIER 01-S53948 April 27, 2001 August 6, 2001 ACN Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1674A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1674A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1674A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1675A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1675A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1675A1.txt
  • and 64.1150 of our rules, we notified Lifeline of the complaint and Lifeline responded on October 24, 2001. We find that Lifeline has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lifeline IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S63459, August 24, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1676A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1676A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1676A1.txt
  • and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on May 23, 2002. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71989, March 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1678A1.txt
  • and 64.1150 of our rules, we notified ACC of the complaint and ACC responded on September 6, 2001. `We find that ACC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S56120, March 23, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1680A1.txt
  • Therefore, we find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67556 July 18, 2001 September 12, 2001 02-S69410 March 12, 2002
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  • service provided after this 30-day period shall be paid by the subscriber to McLeodUSA at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither McLeodUSA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1682A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1685A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified ADST of the complaint and ADST responded on July 23, 2002. We find that ADST has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76303, filed April 19, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1686A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1687A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1688A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified Yestel of the complaint and Yestel responded on April 1, 2002. We find that Yestel has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64326 filed September 24, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1689A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1689A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1689A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1690A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1690A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1690A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against RSL for a refund of all charges paid to RSL. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RSL IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RSL must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1691A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1691A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1691A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1692A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1692A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1692A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLEC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1693A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1693A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1693A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Liberty IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1694A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1694A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1694A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox Populi IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1695A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1695A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1695A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1696A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1696A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1696A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1697A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1697A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1697A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against USRepublic IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64625, filed April 10, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1698A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1698A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1698A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1699A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1700A1.txt
  • LCR responded on January 27, 2003. LCR indicates that authorization was received and confirmed through third party verification. We find that LCR has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief, Policy Division, Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81101, filed September 27, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1701A1.txt
  • Broadwing must notify the Commission and Complainant accordingly. Broadwing also must notify the Complainant of his or her right to pursue a claim against Business Options for a refund of all charges paid to Business Options. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Options must forward to Broadwing an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1702A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1714A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Global IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70236, March 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1715A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1716A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1717A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1718A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1737A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1737A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1737A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Broadwing for a refund of all charges paid to Broadwing. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Broadwing must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1738A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1738A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1738A1.txt
  • to WorldCom without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on May 8, 2001. We find that WorldCom did not change Complainant's service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S47504, March 12, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1739A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1739A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1739A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Asian-American at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Asian-American
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1742A1.txt
  • Sprint responded on January 25, 2002. Sprint indicates that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65270, filed September 14, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1743A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1743A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1743A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Comcast for a refund of all charges paid to Comcast. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Comcast must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1744A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1744A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1744A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against UBC for a refund of all charges paid to UBC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to each Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1745A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1745A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1745A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1765A1.txt
  • ACC responded on August 13, 2001. ACC indicates that authorization was received and confirmed through third party verifications. We find that ACC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S55738, May 30, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1766A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1766A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1766A1.txt
  • has fully absolved Complainants of all charges assessed by ACN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against ACN ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67821 02-S70818 January
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1767A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1767A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1767A1.txt
  • verifications. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S66491 November 7, 2001 February 25, 2002 02-S70463 January 10, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1768A1.txt
  • has fully absolved Complainants of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S68038 January 11, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1769A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1786A1.txt
  • that Complainant's calls were routed over their network by Complainant's local service provider, therefore causing the casual billing. We find that Budget has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Budget IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-02-S71642, March 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1787A1.txt
  • that Complainant's calls were routed over their network by Complainant's local service provider, therefore causing the casual billing. We find that Budget has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Budget IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-02-S71642, March 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1788A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 01-S54537 May 8, 2001 July 18, 2001 01-S60228 August 1, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1789A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBERS 02-S68126 February 20, 2002 April 11, 2002 02-S71446 March 8, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1792A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WALD IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81842, filed October 2, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1793A1.txt
  • and 64.1150 of our rules, we notified SWBT of the complaint and SWBT responded on November 7, 2002. We find that SWBT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SWBT IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80588, filed September 20, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1794A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1794A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1794A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SWBLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1795A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against CIT IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S48226, filed February 27, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1796A1.txt
  • have fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against IDS IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S48226, filed April 27, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1797A1.txt
  • have fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62553, filed July 31, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1798A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1799A1.txt
  • and 64.1150 of our rules, we notified Capsule of the complaint and Capsule responded on March 20, 2002. We find that Capsule has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S66751, filed July 23, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1800A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Primus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66421, filed December 6, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1801A1.txt
  • on February 14, 2003. Global TelData states that authorization was received and confirmed through third party verification. We find that Global TelData has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global TelData IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82280, filed December 17, 2002. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1802A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1804A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 12, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against (company) IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S58170, March 26, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1805A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 25, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S60287, August 9, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1807A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on March 28, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67617, January 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1808A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against EqualNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1809A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on June 11, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S 72348, March 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1810A1.txt
  • this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1815A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1815A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1815A1.txt
  • authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on October 29, 2002. VarTec complied with our rules at the time of the change of service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S79027 filed July 7, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1816A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1816A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1816A1.txt
  • by Acceris on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Dancris at the rates the subscriber was paying to Dancris at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Dancris
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1817A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1817A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1817A1.txt
  • and 64.1150 of our rules, we notified PowerNet of the complaint and PowerNet responded on September 27, 2002. We find that PowerNet has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S79242, July 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1818A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1818A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1818A1.txt
  • and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on March 6, 2003. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A, Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S79764 August 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1819A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1819A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1819A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SWB
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1820A1.txt
  • and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on March 10, 2003. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82151, January 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1821A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1822A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against ClearWorld for a refund of all charges paid to ClearWorld. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ClearWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ClearWorld must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1823A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ClearWorld ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1824A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1824A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1824A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1825A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1825A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1825A1.txt
  • must notify the Commission and Complainant accordingly. Clear Choice also must notify the Complainant of his or her right to pursue a claim against Tele Uno for a refund of all charges paid to Tele Uno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tele Uno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Tele Uno must forward to Clear Choice an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1826A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1826A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1826A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corp. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Advantage Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1827A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1827A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1827A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1828A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1828A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1828A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1829A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Adelphia nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1830A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Savings Plan ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1831A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1832A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1832A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1832A1.txt
  • this Order, AOL must notify the Commission and Complainant accordingly. AOL also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to AOL an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1833A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1834A1.txt
  • our rules, we notified Clear Choice of the complaint and Clear Choice responded on May 19, 2003. We find that Clear Choice has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Choice IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82526, February 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1837A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1837A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1837A1.txt
  • our rules, we notified Matrix Telecom of the complaint and Matrix Telecom responded on June 13, 2001. We find that Matrix Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix Telecom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67532, May 7, 2001.. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1838A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1838A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1838A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T and Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1839A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1839A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1839A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1840A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1840A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1840A1.txt
  • and Complainant accordingly. WorldCom and Sprint Corporation also must notify the Complainant of his or her right to pursue a claim against Business Savings Plan for a refund of all charges paid to Business Savings Plan. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Savings Plan IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Savings Plan must forward to WorldCom and Sprint Corporation an amount equal to 150% of all charges paid
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1841A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1841A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1841A1.txt
  • Therefore, we find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants and we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S70727 March 14, 2002 May 23, 2002 02-S71424 March 15, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1846A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1846A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1846A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1847A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1847A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1847A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against eMeritus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65317, filed September 25, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1848A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1849A1.txt
  • eLEC responded on April 9, 2003. eLEC states that authorization was received and confirmed through third party verification. We find that eLEC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLEC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S69256, filed February 27, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1850A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1851A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1852A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1853A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1854A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1854A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1854A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1855A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1855A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1855A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1857A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1857A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1857A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Network Plus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S68142, February 22, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1858A1.txt
  • and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on August 29, 2001. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S56761, July 10, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1859A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1859A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1859A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on July 17, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73811, April 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1864A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1864A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1864A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66210, October 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1866A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1866A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1866A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1867A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1867A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1867A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WebNet for a refund of all charges paid to WebNet. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WebNet must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1888A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1888A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1888A1.txt
  • and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on July 12, 2002. We find that AT&T Corporation did comply with our rules at the time of the change in provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S74558, filed March 8, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1931A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1931A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1931A1.txt
  • and we deny Complainant's complaint. Accordingly, IT IS ORDERED, pursuant to Section 1.108 of the Commission's rules, 47 C.F.R §1.108, that In the Matter of Liberty OnLine, DA 03-1693, IS AMENDED TO THE EXTENT INDICATED HEREIN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant (IC No. 02-S81501) against Liberty OnLine IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See In the Matter of Liberty Online, Complaint Regarding Unauthorized Change of Subscriber's Telecommunications Carrier, DA No. 03-1693 (rel. May 15, 2003).
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1955A1.txt
  • service provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the change in Complainants' services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1956A1.txt
  • for service provided after this 30-day period shall be paid by the subscribers to Complaints' authorized carrier at the rates the subscribers were paying to Complainants' authorized carriers at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainant against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1963A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF AUTHORIZED OF COMPLAINT COMPLAINT RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1964A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1964A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1964A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred, and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1965A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66354, filed October 2, 2001. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1966A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1966A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1966A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1967A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1967A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1967A1.txt
  • after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1968A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1968A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1968A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carries also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1969A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1969A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1969A1.txt
  • as information obtained from Complainant's local exchange carrier, we find that AT&T did not violate our carrier change rules. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSES NUMBERS 01-S58689 July 9, 2001 August 23, 2001 01-S59608 June 18, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1970A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1970A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1970A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 01-S51326 March 21, 2001 June 8, 2001 02-S73320 April 29, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1971A1.txt
  • Z-Tel responded. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Z-Tel's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Z-Tel Corporation ARE DENIED.. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF NUMBER RESPONSE 01-S44697 February 26, 2001 May 3, 2001 01-S47284 February 12, 2001 May 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1972A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against, Allegiance Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1980A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S57040, July 6, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1981A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1981A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1981A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1982A1.txt
  • Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1983A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1984A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1984A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1984A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stephenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S44738 February 16, 2001 May 14, 2001 01-S49778 March 30, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1985A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1985A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1985A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1986A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1986A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1986A1.txt
  • responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81507 October 3, 2002 February 7, 2003 03-I0026509 January 31, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1987A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1987A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1987A1.txt
  • has fully absolved Complainants of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80160 March 25,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1988A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1988A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1988A1.txt
  • rules, we notified Sprint of the complaints and Sprint responded. Based their response, as well as information we obtained from each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 01-S50632 01-S52072 DATE OF COMPLAINT April 24, 2001 May 3, 2001 DATE OF CARRIER RESPONSE July 11, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1989A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1989A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1989A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1995A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1995A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-1995A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF INCOMING COMPLAINT DATE OF CARRIER RESPONSE 02-S71424 March 15, 2002 June 11, 2002 02-S71628 March 26,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2001A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 13, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76252, April 11, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2002A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2003A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against TeleUno ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2004A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2004A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2004A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2005A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2005A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2005A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2006A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2006A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2006A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BSP ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2007A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2007A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2007A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2008A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2008A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2008A1.txt
  • has fully absolved Complainants of all charges assessed by Primus in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Primus Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE 02-S73435 March 15, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2009A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2009A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2009A1.txt
  • WorldxChange must notify the Commission and Complainant accordingly. Ameritech and WorldxChange also must notify the Complainant of his or her right to pursue a claim against Clearworld for a refund of all charges paid to Clearworld. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Clearworld must forward to Ameritech and WorldxChange an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2010A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2010A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2010A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2011A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2011A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2011A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2012A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2012A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2012A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2013A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2013A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2013A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against BellSouth IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82597, filed January 27, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2014A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2014A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2014A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Primus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67854, filed January 7, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2015A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2015A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2015A1.txt
  • Primus responded on August 13, 2002. Primus indicates that authorization was received and confirmed through third party verification. We find that Primus has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division, Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76598, filed May 7, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2016A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2016A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2016A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2017A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2017A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2017A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2018A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2018A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2018A1.txt
  • and 64.1150 of our rules, we notified Network of the complaint and Network responded on April 22, 2003. We find that Network has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81883, filed November 29, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2019A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2019A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2019A1.txt
  • that the Complainant's telecommunications service provider was changed when a letter of authorization (LOA) was signed and processed. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order if effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80264, filed August 30, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2020A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2020A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2020A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2021A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2021A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2021A1.txt
  • and 64.1150 of our rules, we notified Ameritech of the complaint and Ameritech responded on May 3, 2002. We find that Ameritech has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ameritech IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S69150, filed March 7, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2022A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2022A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2022A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2023A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2023A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2023A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2024A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2024A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2024A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2025A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2025A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2025A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Americatel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64428, filed August 31, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2026A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2026A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2026A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to their authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2027A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2027A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2027A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2028A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2028A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2028A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against 011 for a refund of all charges paid to 011. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that 011 must forward to authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2029A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2029A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2029A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2041A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2041A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2041A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2042A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2042A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2042A1.txt
  • has fully absolved Complainant of all charges assessed by SBC in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82995, March 6, 2003 See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2043A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2043A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2043A1.txt
  • by Advantage on the subscriber for service provided after this 30-day period shall be paid by the subscriber to CGI at the rates the subscriber was paying to CGI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CGI nor Advantage
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2044A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2044A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2044A1.txt
  • has fully absolved Complainant of all charges assessed by Verizon in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81698, November 29, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2045A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2045A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2045A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2046A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2046A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2046A1.txt
  • by Z-Tel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to ACN at the rates the subscriber was paying to ACN at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ACN nor Z-Tel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2047A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2047A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2047A1.txt
  • by Advantage on the subscriber for service provided after this 30-day period shall be paid by the subscriber to CGI at the rates the subscriber was paying to CGI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CGI nor Advantage
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2048A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2048A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2048A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80425, September 17, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2049A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2049A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2049A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79426, July 24, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2050A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2050A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2050A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2051A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2051A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2051A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against CTS for a refund of all charges paid to CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2052A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2052A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2052A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2053A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2053A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2053A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2056A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2056A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2056A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Essential.com
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2111A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2111A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2111A1.txt
  • will include all of the filings made in this proceeding in the cost recovery proceeding so that the Commission will have a complete record of relevant data in the cost recovery proceeding. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to the authority contained in 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361 and 64.604(c)(5)(iii) of the Commission's rules, that this ORDER is hereby ADOPTED. IT IS FURTHER ORDERED that NECA compensate traditional telecommunications relay service (TRS) providers and IP Relay providers at the rate of $1.368 per completed interstate conversation minute (and, for IP Relay, per completed intrastate conversation minute) for the period July 1, 2003, through June 30, 2004; Speech-to-Speech relay
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2120A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2122A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2123A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on June 11, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71346, March 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2124A1.txt
  • on information obtained by Complainants' local exchange carriers, we find that WorldCom did not violate our carrier change rules. Therefore, we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-B0010903 October 10, 2002 February 4, 2003 02-B0012040 October 14, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2125A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2125A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2125A1.txt
  • and 64.1150 of our rules, we notified Matrix of the complaint and Matrix responded on May 31, 2002. We find that Matrix has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70803, March 18, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2130A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2130A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2130A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2131A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2131A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2131A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Talk America at the rates the subscriber was paying to Talk America at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AllTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Talk America nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2132A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2132A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2132A1.txt
  • by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Cavalier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2133A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Broadband/Comcast IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred, and neither IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2134A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2134A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2134A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2135A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2135A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2135A1.txt
  • and 64.1150 of our rules, we notified IDT of the complaint and IDT responded on April 22, 2003. We find that IDT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S82053, December 31, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2136A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2137A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Excel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S78981, July 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2138A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2139A1.txt
  • by Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to Worldcom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom nor Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2141A1.txt
  • a customized website, e-mail addresses and other internet service provider services. We find, therefore, that NOL's actions did not result in an in an unauthorized change of Complainant's telecommunications service provider, and we deny Complainant's complaint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NOL IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81211, filed October 23, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2142A1.txt
  • a customized website, e-mail addresses and other internet service provider services. We find, therefore, that Liberty's actions did not result in an in an unauthorized change of Complainant's telecommunications service provider, and we deny Complainant's complaint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Liberty IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82823, filed January 28, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2143A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Cox IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81217, filed October 15, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2144A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2145A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2146A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2146A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2146A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2147A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2148A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2148A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2148A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to their authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2149A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2149A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2149A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81059, filed October 18, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2150A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2150A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2150A1.txt
  • of our rules, we notified Global of the complaint and Global responded on December 30, 2002. Based on information obtain by Complainant's local exchange carrier, we find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81059, filed October 18, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2151A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2151A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2151A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2152A1.txt
  • this Order, EOT must notify the Commission and Complainant accordingly. EOT also must notify the Complainant of his or her right to pursue a claim against USA for a refund of all charges paid to USA. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that USA must forward to EOT an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2153A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NAI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2154A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Cavalier IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80017, filed July 30, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2157A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2157A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2157A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Excel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79551, filed July 18, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2158A1.txt
  • Excel responded on July 31, 2002. Excel states that authorization was received and verified through third party verification. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S74478, filed March 7, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2159A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2160A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2161A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2161A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2161A1.txt
  • of our rules, we notified Broadwing of the complaint and Broadwing responded on May 17, 2002. Based on information obtain by Complainant's local exchange carrier, we find that Broadwing did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S69326, filed March 8, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2162A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2162A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2162A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against eLEC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70646, filed March 12, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2163A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2163A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2163A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2164A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2165A1.txt
  • processed. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Talk ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81437 October
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2166A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cytela IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2167A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2168A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2169A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SWBLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2170A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2170A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2170A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2171A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2171A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2171A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ciera IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2173A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2173A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2173A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER 02-S82024 December 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2174A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2174A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2174A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Sprint Corporation an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2175A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2175A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2175A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2176A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2177A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2178A1.txt
  • must notify the Commission and Complainant accordingly. Verizon and AT&T also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America's Digital Satellite Telephone, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that America's Digital Satellite Telephone, Inc. must forward to Verizon and AT&T Corporation an amount equal to 150% of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2181A1.txt
  • information obtained by Complainant's local exchange carrier, we find that Worldcom did not violate our carrier change rules. Therefore, we find that Worldcom, Inc.'s actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Worldcom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S68633, filed February 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2235A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2235A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2235A1.txt
  • by Cox on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Cox
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  • 1.719 and 64.1150 of our rules, we notified Talk of the complaints and Talk responded. Based on information obtained by each Complainant's local exchange carrier, we find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S58608 July 19, 2001 September 10, 2001 01-S61350 June 13, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2237A1.txt
  • and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on September 24, 2001. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S60570, June 18, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2238A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2238A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2238A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2239A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2239A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2239A1.txt
  • responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79578 July 18, 2002 October 8, 2002 02-S81741 November 22, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2240A1.txt
  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF AUTHORIZED CARRIER 01-S56765 May 9, 2001 August 28, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2241A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2241A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2241A1.txt
  • responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67620 January 9, 2002 April 30, 2002 02-S69371 March 15, 2002
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  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF AUTHORIZED CARRIER 01-S60629 August 20, 2001 October 1, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2264A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2264A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2264A1.txt
  • compliance with the verification requirements of §§ 64.1110 et seq, including third party verification, for those affected end-users that ultimately select BellSouth as their service provider. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by BellSouth Telecommunications, on June 24th, 2003, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review of Policies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2265A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2265A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2265A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Sprint and Qwest at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2266A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2266A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2266A1.txt
  • information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S63679, September 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2267A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2267A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2267A1.txt
  • has fully absolved Complainant of all charges assessed by it in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76499, April 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2268A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2268A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2268A1.txt
  • for services provided after this 30-day period shall be paid by the subscribers to Complainants 'authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2269A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2269A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2269A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT'S NAME NOTICE OF INFORMAL COMPLAINT DATE OF CARRIER RESPONSE 02-S77297 Earl Duemke July 25, 2002 December 4,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2270A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2270A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2270A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2271A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2271A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2271A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on June 11, 2002. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72045, April 18, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-227A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Essential IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-228A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Network
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-229A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Yestel for a refund of all charges paid to Yestel. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Yestel, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2309A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2309A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2309A1.txt
  • fully absolved Complainant of all charges assessed by AT&T Broadband/Comcast in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Broadband/Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83127, March 21, 2003 See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-230A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2310A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AllTel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83999, May 20, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2311A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2312A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2313A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2313A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2313A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2314A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2314A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2314A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC Long Distance IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83950, May 20, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2315A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2315A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2315A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATC may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2316A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2316A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2316A1.txt
  • this Order, ACN must notify the Commission and Complainant accordingly. ACN also must notify the Complainant of his or her right to pursue a claim against Z-Tel for a refund of all charges paid to Z-Tel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Z-Tel must forward to ACN an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2317A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2317A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2317A1.txt
  • by IDT on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2318A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2318A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2318A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72438, April 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2319A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2319A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2319A1.txt
  • and 64.1150 of our rules, we notified Z-Tel of the complaint and Z-Tel responded on June 25, 2003. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83998, April 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-231A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-231A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-231A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2320A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2320A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2320A1.txt
  • and 64.1150 of our rules, we notified Z-Tel of the complaint and Z-Tel responded on June 23, 2003. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83812, May 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2321A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2321A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2321A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2334A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2334A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2334A1.txt
  • Based on their response, and /or further information obtained by Complainant's local exchange carrier, we find that AT&T did not violate our carrier change rules. We therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER 01-S44726 February 7,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2335A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2335A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2335A1.txt
  • /or information obtained from Complainant's local exchange carrier, we find that AT&T did not violate our carrier change rules. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSES NUMBERS 01-S63692 August 20, 2001 November 7, 2001 02-S67604 January 1, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2336A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2336A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2336A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred, and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2337A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2337A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2337A1.txt
  • of our rules, we notified Williams of the complaint and Williams responded on September 13, 2002. Based on information provided by Complainant's local exchange carrier, we find that Williams has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Williams Communications, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S55778, June 14, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-235A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-235A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-235A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-236A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-236A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-236A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and IDT may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-237A1.txt
  • by MT on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to Worldcom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2384A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Citizens IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66021, September 18, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2385A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S56096, June 12, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2386A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against CenturyTel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S54312, May 30, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2387A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2387A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2387A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau See Appendix A. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2388A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2388A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2388A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Ameritech IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67552, August 31, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2389A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2389A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2389A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on July 3, 2001. Based on information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S52179, April 18, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-238A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-238A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-238A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against Lightyear for a refund of all charges paid to Lightyear. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Lightyear must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2390A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2390A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2390A1.txt
  • information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66359, November 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2391A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2391A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2391A1.txt
  • rules. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER CONSUMER'S NAME DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67531 Dana Stump March 19, 2001 March 27, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2392A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2392A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2392A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 7, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64722, October 1, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2393A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2393A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2393A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on March 11, 2003. Based on information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0011666, October 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2394A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2394A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2394A1.txt
  • responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that WorldCom's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S76978 May 17, 2002 December 10, 2002 02-S76980 June 12, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2395A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 4, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77204, June 25, 20032. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2396A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2397A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2398A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 4, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau WorldCom's Notice of Informal Complaint No. IC 02-S77406, June 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2399A1.txt
  • has fully absolved Complainants of all charges assessed by WorldCom in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WorldCom ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE AUTHORIZED CARRIER 01-S63440
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-239A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-239A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-239A1.txt
  • by ADST on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor ADST
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2400A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2401A1.txt
  • Sprint, our rules did not apply to local exchange carriers at the time of the unauthorized switch. We find that Sprint Corporation has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76237, June 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-240A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor AN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2412A1.txt
  • we deny complainant's complaint. Accordingly, IT IS ORDERED, pursuant to Section 1.106 of the Commission's rules, 47 C.F.R §1.106, that In the Matter of Z-Tel Communications, Inc., DA 03-2052, IS MODIFIED TO THE EXTENT INDICATED HEREIN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. See 47 C.F.R. § 64.1150 (d). 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2414A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2415A1.txt
  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2416A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldxChange IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83492, April 15, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2417A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2417A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2417A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2418A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2418A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2418A1.txt
  • and 64.1150 of our rules, we notified McLeodUSA of the complaint and McLeodUSA responded on June 29, 2002. Based on the information provided by Complainant's local exchange carrier, McLeodUSA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S72448, April 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2419A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2419A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2419A1.txt
  • Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified KTNT of the complaint and KTNT responded on January 22, 2003. We find that KTNT's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against KTNT IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-B0007122, September 19, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2420A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2421A1.txt
  • Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2422A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2423A1.txt
  • and 64.1150 of our rules, we notified Z-Tel of the complaint and Z-Tel responded on June 23, 2003. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83768, May 6, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2437A1.txt
  • has fully absolved Complainants of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Qwest ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S51616 March 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2438A1.txt
  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 01-S50275 DATE OF COMPLAINT April 23, 2001 DATE OF CARRIER RESPONSE June 25, 2001 NAME OF AUTHORIZED CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2439A1.txt
  • of the complaints and Sprint responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80153 June 11, 2002 September 13, 2002 03-S82829 February 25, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2440A1.txt
  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 01-S45446 DATE OF COMPLAINT February 27, 2001 DATE OF CARRIER RESPONSE May 2, 2001 NAME OF AUTHORIZED CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2441A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Ameritech of the complaint and Ameritech responded on October 29, 2002. We find that Ameritech has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ameritech IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80351, filed May 29, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2442A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2442A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2442A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2443A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2443A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2443A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2444A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2444A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2444A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2445A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2446A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox Virginia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2447A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2448A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2449A1.txt
  • this Order, Capsule must notify the Commission and Complainant accordingly. Capsule also must notify the Complainant of his or her right to pursue a claim against CTS for a refund of all charges paid to CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTS must forward to Capsule an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2450A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2451A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2451A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2451A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71490, filed April 8, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2452A1.txt
  • ACN indicates that authorization was received and confirmed when a letter of agency (LOA) was signed and processed. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83566, filed March 14, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2453A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2454A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2454A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2454A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2455A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2455A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2455A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2456A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2456A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2456A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against OneStar IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83187, filed March 25, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2457A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2458A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2458A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2458A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2459A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S61670, filed August 10, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2460A1.txt
  • Allegiance indicates that authorization was received and confirmed when a letter of agency (LOA) was signed and processed. We find that Allegiance has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S61679, filed August 6, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2461A1.txt
  • Qwest responded on June 25, 2003. Qwest indicates that authorization was received and confirmed through third party verification. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65621, filed September 17, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2462A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified APS of the complaint and APS responded on July 8, 2003. We find that APS has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S48211, filed April 6, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2463A1.txt
  • UKI responded on December 18, 2002. UKI states that authorization was received and confirmed through third party verification. We find that UKI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81356, filed October 24, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2464A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2465A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2466A1.txt
  • TDS responded on March 28, 2003. TDS states that authorization was received and confirmed through third party verification. We find that TDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82788, filed February 11, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2467A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2467A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2467A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LD Consolidated IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-246A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-246A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-246A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NOS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2472A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2472A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2472A1.txt
  • by Covista on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS GRANTED. IT IS FURTHER ORDER that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
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  • determined that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither WTC nor BSP may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WTC nor BSP
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2474A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2474A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2474A1.txt
  • on information provided by Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S56689, June 25, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2475A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2475A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2475A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S63721, August 28, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • has been fully absolved of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S52345 March 26,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2477A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2477A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2477A1.txt
  • on information provided by Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S55454 May 24, 2001 September 12, 2001 01-S56012 June 15, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2478A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2478A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2478A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-247A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-247A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-247A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2486A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2486A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2486A1.txt
  • Ameritech responded on June 12, 2002. Ameritech states that authorization was received and confirmed through third party verification. We find that Ameritech has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Ameritech IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S71567, April 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2487A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2487A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2487A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 01-S54080 DATE OF COMPLAINT May 14, 2001 DATE OF CARRIER RESPONSE July 16, 2001 01-S56224 June 25, 2001
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  • and 64.1150 of our rules, we notified McLeod of the complaint and McLeod responded on May 10, 2002. We find that McLeod has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70522, March 30, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2489A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2489A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2489A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 13, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76350, May 13, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-248A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-248A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-248A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2490A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2490A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2490A1.txt
  • for services provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom AREGRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants' authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2491A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2491A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2491A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S679072, July 19, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2492A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2492A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2492A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 10, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79540, July 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2493A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2493A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2493A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0011352, October 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2494A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2494A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2494A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0011352, October 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2495A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2495A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2495A1.txt
  • and 64.1150 of our rules, we notified Yestel of the complaint and Yestel responded on October 1, 2001. We find that Yestel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62489, July 18, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2497A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2497A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2497A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2498A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2498A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2498A1.txt
  • LCR of the complaints and LCR responded. LCR states that authorization was received and confirmed through third party verifications. We find that LCR has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2499A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2499A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2499A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LD Services IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-249A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-249A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-249A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against IDT for a refund of all charges paid to IDT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that IDT must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2500A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2500A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2500A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified NALD of the complaint and NALD responded on January 24, 2002. We find that NALD has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65346, filed September 24, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2501A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2501A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2501A1.txt
  • 64.1150 of our rules, we notified Primus of the complaint and Primus responded on May 5, 2003. We find that Primus has complied with our rules as they existed at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66418, filed September 4, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2502A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2502A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2502A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WebNet of the complaint and WebNet responded on July 6, 2001. We find that WebNet has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S50335, filed March 27, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2503A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2503A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2503A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2504A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2504A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2504A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2505A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2505A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2505A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2506A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2506A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2506A1.txt
  • 64.1150 of our rules, we notified Primus of the complaint and Primus responded on May 5, 2003. We find that Primus has complied with our rules as they existed at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66416, filed June 18, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2507A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discount Plus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2508A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against U.S. Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2509A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2509A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2509A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-250A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-250A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-250A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against QuantumLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2510A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2510A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2510A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2511A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2511A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2511A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2512A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2512A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2512A1.txt
  • and LDA responded on April 28, 2003. LDA states authorization was received and confirmed through third party verification. We find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81840, filed November 21, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2514A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2514A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2514A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2515A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2516A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-251A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-251A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-251A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2526A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2526A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2526A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United Systems Access Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2527A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2527A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2527A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2528A1.txt
  • by SBA on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor SBA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2529A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to TDS Metrocom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TDS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-252A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-252A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-252A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2530A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2530A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2530A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2531A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2532A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carries also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2533A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2533A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2533A1.txt
  • of our rules, we notified Verizon of the complaint and Verizon responded on December 11, 2002. We find that Verizon has not violated our carrier change rules as they existed at the time of carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81158, October 28, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2534A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2534A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2534A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2535A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2535A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2535A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2536A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2536A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2536A1.txt
  • Bell Telephone Company (SBC) to Talk America without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150. Based on information provided by Complainant's local exchange carrier, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67616, October 28, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2539A1.txt
  • notified LDDS Worldcom of the complaint and LDDS Worldcom responded on April 17, 2002. Based on the information provided by Complainant's local exchange carrier, we find that LDDS Worldcom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDDS Worldcom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S66214, filed October 19, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-253A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-253A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-253A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2540A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2540A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2540A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2541A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2541A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2541A1.txt
  • of our rules, we notified RSL of the complaint and RSL responded on January 16, 2002. Based on information provided by Complainant's local exchange carrier, we find that RSL has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RSL Comm USA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S64424, filed September 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2542A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2542A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2542A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Z-Tel Communications IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76273, June 5, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2543A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2543A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2543A1.txt
  • of our rules, we notified Americatel of the complaint and Americatel responded on October 17, 2002. Based on information provided by Complainant's local exchange carrier, we find that Americatel has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S70474, filed March 11, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2544A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2544A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2544A1.txt
  • exchange carriers, we find that the Complaints have been resolved. AT&T states in its responses that it has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER 01-S50336 April 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2545A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2545A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2545A1.txt
  • after this 30-day period shall be paid by the subscriber to the authorized carrier at the rate the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2546A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2546A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2546A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S56384 June 19, 2001 May 16, 2002 01-S57863 July 9, 2001 August 21, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2547A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2547A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2547A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBERS 02-S70389 March 15, 2002 March 27, 2003 02-S80007 August 12, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2548A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2548A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2548A1.txt
  • and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S63046 August 20, 2001 November 2, 2001 01-S65299 October 10, 2001 November 15, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2549A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2549A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2549A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on the information provided by AT&T and Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S49798 April 11, 2001 May 25, 2001 01-S53938 April 3, 2001 July 13, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-254A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-254A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-254A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against CBI for a refund of all charges paid to CBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2555A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-255A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-255A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-255A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-256A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-256A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-256A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-257A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-257A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-257A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-258A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-258A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-258A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-259A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-259A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-259A1.txt
  • and 64.1150 of our rules. We notified Excel of the complaint and Excel responded on August 27, 2002. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76282, May 8, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-260A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-260A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-260A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATI may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-261A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-261A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-261A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and WCSS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-262A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-262A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-262A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized changes of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NAI, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-263A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-263A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-263A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-264A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-264A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-264A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ADST may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2740A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2740A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2740A1.txt
  • its Petition that the actual transfer took place on November 15). For the forgoing reasons, we decline to reverse our finding that Comcast has failed to produce clear and convincing evidence of a valid carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Petition for Reconsideration filed by Comcast IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. Comcast Petition for Reconsideration, filed June 20, 2003
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  • upon BellSouth's compliance with the verification requirements of §§ 64.1100-1190, including third party verification, for those affected end-users that ultimately select BellSouth as their service provider. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by BellSouth Telecommunications, on June 24th, 2003, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review of Policies
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate the subscriber was paying to AT&T at the time of the unauthorized change of telecommunications service. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Yestel, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-275A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-275A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-275A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Yestel, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2768A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2769A1.txt
  • information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S55031, June 15, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-276A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-276A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-276A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Yestel for a refund of all charges paid to Yestel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Yestel, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Yestel, Inc. must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2770A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2770A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2770A1.txt
  • 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded on. Based on information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINT(S) DATE OF NOICE DATE OF CARRIER RESPONSE 01-S6135 7 Lynn Esp August 30, 2001 October 1, 2001
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71626, February 7, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2772A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Verizon and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2773A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on July 9, 2002. Based on information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S7540, May 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2774A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on July 12, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S74914, March 5, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2775A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2776A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2776A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2776A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2777A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-277A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-277A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-277A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to the MCI at the rates the subscriber was paying to the MCI at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2782A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2783A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell Telephone Company at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Optical
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2784A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2785A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2785A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2785A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2786A1.txt
  • by UKI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor UKI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2787A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Legent ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2788A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2789A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-278A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-278A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-278A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against AT&T a refund of all charges paid to AT&T. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2790A1.txt
  • by PowerNet on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor PowerNet
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2794A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2794A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2794A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S63259, August 8, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2795A1.txt
  • of our rules, we notified Qwest of the complaint and Qwest responded on March 11, 2002. Based on information obtained by Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66129, October 15, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2796A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 7, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80361, August 8, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2797A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-SSeptember 18, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2798A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 7, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80627, September 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-279A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-279A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-279A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to IDT at the rates the subscribers were paying to IDT at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2802A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on December 4, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71669, March 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2803A1.txt
  • been changed to WorldCom without Complainants' authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX IC NUMBER COMPLAINANT(S) NAME DATE OF COMPLAINT AUTHORIZED CARRIER 02-S80216 Mark James June 20, 2002 Not provided 02-S80459 Robin Evert September 16,
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  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S63063 August 22, 2001 February 22, 2002 02-S81389 November 5, 2002 December 23, 2002
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  • we notified Sprint of the complaints and Sprint responded. Based on Sprint's response, as well as information we obtained from each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S57815 June 28, 2001 August 27, 2001 02-S72381 January 22, 2002 July 16, 2002 02-S72818 March
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  • responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S72485 April 9, 2002 July 19, 2002 03-S82126 December 19, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2807A1.txt
  • the Telecommunications Act of 1996 to require only that a carrier follow the Commission's verification procedures and not to require actual authorization by the subscriber. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80023 July 30, 2002 January 28, 2003 02-S81237 October 16, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2808A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2809A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldxChange at the rates the subscriber was paying to WorldxChange at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldxChange
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-280A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-280A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-280A1.txt
  • this Order, IDT must notify the Commission and Complainants accordingly. IDT also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to IDT Corporation an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2810A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2811A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2812A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79058, July 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2813A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2816A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2816A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2816A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2817A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2817A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2817A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber were paying to their authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2818A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2818A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2818A1.txt
  • this Order, CierraCom must notify the Commission and Complainant accordingly. CierraCom also must notify the Complainant of his or her right to pursue a claim against ATC for a refund of all charges paid to ATC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ATC must forward to CierraCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2819A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2819A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2819A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to Complainant's authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor ATC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2820A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2821A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2822A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2846A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2846A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2846A1.txt
  • responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83942 May 17, 2003 July 25, 2003 03-S84207 June 11, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2847A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2847A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2847A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2848A1.txt
  • this Order, CLD must notify the Commission and Complainant accordingly. CLD also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to CLD an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2849A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73442, February 25, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2850A1.txt
  • has fully absolved Complainants of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83493 March 25,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2851A1.txt
  • we notified Sprint of the complaints and Sprint responded. Based on Sprint's response, as well as information we obtained from each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S70282 March 19, 2002 August 12, 2002 02-S77142 June 7, 2002 August 27, 2002 02-S79749 March
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-288A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-288A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-288A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that USA must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2894A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSES NUMBERS 02-S76985 June 11, 2002 August 23, 2002 02-S80625 September 30, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-289A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-289A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-289A1.txt
  • 2002. PowerNet provided a properly excited letter of agency signed by the Complainant as required by our rules. We find that PowerNet has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77376, May 30, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-290A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-290A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-290A1.txt
  • August 12, 2002. Talk America has produced a valid letter of agency as required by our rules. We find that Talk America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77205, June 25, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-291A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-291A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-291A1.txt
  • this 30-day period shall be paid by the subscriber to Lifeline Communications (Lifeline) at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Plus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-292A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-292A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-292A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Advantage Telecom for a refund of all charges paid to Advantage Telecom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage Telecom must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-293A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-293A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-293A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-294A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-294A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-294A1.txt
  • McLeod must notify the Commission and Complainant accordingly. Ameritech and McLeod also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to Ameritech and McLeod an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-295A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-295A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-295A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLEC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that eLEC must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-296A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-296A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-296A1.txt
  • be paid by the subscriber to Ameritech, WorldxChange at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of the Complainant's local, intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2973A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LifeLine IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2974A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2974A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2974A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2975A1.txt
  • BellSouth Telecommunications must notify the Commission and Complainant accordingly. BellSouth Telecommunications also must notify the Complainant of his or her right to pursue a claim against CBI for a refund of all charges paid to CBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CBI must forward to BellSouth Telecommunications an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-297A1.txt
  • period shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2983A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2984A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2984A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2984A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66608, December 10, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2985A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2985A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2985A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 22, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81702, November 29, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2987A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2987A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2987A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSES NUMBERS 02-S70274 March 20, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2988A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2988A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2988A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S61674 01-S65618 02-S67234 02-S68625 02-S71992 02-S76994 02-S77140 02-S79781 02-S80641 02-S80921 August 14, 2001 September
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2989A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2989A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2989A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82585 February 10, 2003 March 13, 2003 03-S82797 March 4,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-298A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-298A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-298A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2992A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2992A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2992A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76593, May 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2993A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2993A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2993A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S59615 June 25, 2001 September 25, 2001 01-S55709 May 18, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2995A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2995A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2995A1.txt
  • authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-B0009428 Sherry Morgan o/b/o Melvina Crecelius October 10, 2002 January
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2996A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2996A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2996A1.txt
  • the subscribers for services provided after this 30-day period shall be paid by the subscribers to Complainants' at the rates the subscribers were paying to the authorized carriers at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2997A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2997A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2997A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on February 4, 2003. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81609, November 22, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2998A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2998A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2998A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S58096, July 19, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-2999A1.txt
  • by LCR on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-299A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-299A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-299A1.txt
  • by Excel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Startec at the rates the subscriber was paying to Startec at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Startec
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3000A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3000A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3000A1.txt
  • by Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3001A1.txt
  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 01-S50490 02-S67642 DATE OF COMPLAINT April 9, 2001 December 27, 2001 DATE OF CARRIER RESPONSE January 29, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-300A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-300A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-300A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ServiSense IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3016A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3016A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3016A1.txt
  • call. MCI will still be required to comply with all other requirements as provided in Section 64.1200(a)(6) by the scheduled effective date of October 1, 2003. ORDERING CLAUSES Accordingly, pursuant to authority contained in Sections 1, 4 and 227 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 227, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request relating to 47 C.F.R. § 64.1200(a)(6) filed by Worldcom, Inc. d/b/a MCI on August 27, 2003 IS GRANTED until December 1, 2003, to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION K. Dane Snowden Chief,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-301A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-301A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-301A1.txt
  • Qwest responded on October 15, 2001. Qwest indicates that authorization was received and confirmed through third party verification. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S57874, June 22, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110 Stat.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-302A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-302A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-302A1.txt
  • by Broadwing on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadwing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Broadwing
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-303A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-303A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-303A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64512, September 11, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-304A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-304A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-304A1.txt
  • Complainants are entitled to absolution for the charges incurred during the first thirty days after each unauthorized change occurred and that neither the authorized carriers nor Talk may pursue any collection against Complainants for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-305A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-305A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-305A1.txt
  • Talk responded on June 25, 2001. Talk indicates that authorization was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S51285, April 26, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110 Stat.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-306A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-306A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-306A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-307A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-307A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-307A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-308A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-308A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-308A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to XO at the rates the subscriber was paying to XO at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither XO nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-309A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-309A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-309A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to each authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-310A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3115A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3115A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3115A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3116A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3116A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3116A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80552, September 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3117A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3117A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3117A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to Complainants' at the rates the subscribers were paying to the authorized carriers at the time of the changes in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3118A1.txt
  • authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S68116 Sarah Hansel February 22, 2002 April 30, 2002 02-S74507
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  • for services provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscribers were paying to Complainants' authorized carriers at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-311A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3120A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 23, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81107, October 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3122A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 23, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81107, October 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3123A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on February 28, 2002. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67165, July 27, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3124A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3125A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3125A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3125A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-312A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3130A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3130A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3130A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3131A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3131A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3131A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3132A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3132A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3132A1.txt
  • 1.719 and 64.1150 of our rules, we notified Bullseye of the complaint and Bullseye responded on August 15, 2003. We find that Bullseye has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Bullseye IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Bullseye's Notice of Informal Complaint No. IC 03-S84455, July 18, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3133A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3134A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3134A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3134A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3135A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3135A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3135A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3136A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Silv IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81620, November 25, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3137A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3138A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3139A1.txt
  • 1.719 and 64.1150 of our rules, we notified LDCB of the complaint and LDCB responded on August 18, 2003. We find that LDCB has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau LDCB's Notice of Informal Complaint No. IC 02-S76254, June 6, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-313A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-313A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-313A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3140A1.txt
  • WorldCom on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3141A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S73558 Jeff& Sharon Arthurs April 4, 2002 July 9, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3142A1.txt
  • authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S76537 Anthony Cipolla February 25, 2002 December 10, 2002 02-S81109 Patricia
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3143A1.txt
  • authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80089 Jacqueline Hughes July 6, 2002 January 16, 2003 02-S80754 Pam
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3148A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3148A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3148A1.txt
  • rules, we notified WorldCom of the complaint and WorldCom responded on January 7, 2002. Based on information obtained from WorldCom and Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65984, October 2, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3149A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3149A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3149A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 16, 2003. We find that WorldCom has produced clear and convincing evidence of a valid carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81469, November 13, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-314A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-314A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-314A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3152A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S51998 May 14, 2001 June 18, 2001 01-S55430 May 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3153A1.txt
  • 2001. We find that Broadview has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Broadview's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview Networks IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S59622, filed January 22, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3154A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBERS 01-S65704 September 26, 2001 December 21, 2001 02-S77163 May 15, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-315A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-315A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-315A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3165A1.txt
  • release of this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of Complainant's right to pursue a claim against TCI for a refund of all charges paid to TCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TCI must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3166A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3167A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3168A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Atlas IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3169A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Premier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-316A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-316A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-316A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3170A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3170A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3170A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Z-Tel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3171A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3171A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3171A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against PNG for a refund of all charges paid to PNG. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PNG must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3172A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3172A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3172A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3173A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3173A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3173A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3174A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3174A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3174A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to EOT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ComTech IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither EOT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3175A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3175A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3175A1.txt
  • of the complaint and VLD responded on March 6, 2003. VLD states that customer service was not switched but was billed for a collect call. We find that VLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82493 filed January 9, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3186A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3187A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3188A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Spoonful.Net of the complaint and Spoonful.Net responded on December 30, 2002. We find that Spoonful.Net did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spoonful.Net IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-B0009349, October 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3189A1.txt
  • and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on August 15, 2003. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0043101S, May 21, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3190A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3191A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3192A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3192A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3192A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3193A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3193A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3193A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3194A1.txt
  • 1.719 and 64.1150 of our rules, we notified Clearworld of the complaint and Clearworld responded on August 1, 2003. We find that Clearworld has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84309, June 24, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3195A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3195A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3195A1.txt
  • 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on July 16, 2003. We find that ACN has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84074, May 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3196A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CTS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3201A1.txt
  • SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Business Options for a refund of all charges paid to Business Options. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Options must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3202A1.txt
  • this Order, Global must notify the Commission and Complainant accordingly. Global also must notify the Complainant of his or her right to pursue a claim against TCI for a refund of all charges paid to TCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TCI must forward to Global an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3203A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3204A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against IDT for a refund of all charges paid to IDT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that IDT must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3205A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buyersonline IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3206A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3207A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3208A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3209A1.txt
  • that authorization was received when a letter of agency was signed and processed, as required by our rules. We find that PNG has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82570, filed January 28, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3210A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLEC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3211A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3212A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 31, 2003. Based on this information, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURHTER ORDERED that this Order if effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83332, filed March 11, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3213A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3232A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3233A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3233A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3233A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S82058, December 31, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3234A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3234A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3234A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3237A1.txt
  • and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on October 30, 2002. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S80422, September 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3238A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3238A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3238A1.txt
  • rules, we notified Sprint of the complaint and Sprint responded on May 28, 2003. Based on the information provided by the Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83295, March 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3239A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3239A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3239A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-F0013049 November 8, 2002 January 24, 2003 02-S80628 September 18, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3240A1.txt
  • responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84423 July 12, 2003 September 12, 2003 03-S84467 May 14, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3241A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3241A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3241A1.txt
  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S68020 January 8, 2002 June 12, 2002 02-S76603 April 25, 2002
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  • release of this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of Complainant's right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3243A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3243A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3243A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3244A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3244A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3244A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3245A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3245A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3245A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against International for a refund of all charges paid to International. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that International must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3246A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3246A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3246A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3247A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3247A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3247A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3248A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3248A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3248A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TFN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3249A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3249A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3249A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3250A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3250A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3250A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SWB at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SWB
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3251A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3251A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3251A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3252A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3252A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3252A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AMI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3253A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3253A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3253A1.txt
  • switched but Complainant changed rate plans which caused an increase in its bill. We find, therefore, that SBC's actions did not result in an unauthorized change of Complainant's telecommunications service provider, and we deny Complainant's complaint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84488, filed July 10, 2003. See 47 C.F.R.
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  • release of this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of Complainant's right to pursue a claim against Broadwing for a refund of all charges paid to Broadwing. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Broadwing must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3255A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3255A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3255A1.txt
  • that authorization was received when a letter of agency was signed and processed, as required by our rules. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83853, filed April 29, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3256A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3256A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3256A1.txt
  • and that the disputed charge was for the provision of internet provider services. We find, therefore, that Mercury's actions did not result in an unauthorized change of Complainant's telecommunications service provider, and we deny Complainant's complaint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Mercury IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84229, filed June 17, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3257A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3257A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3257A1.txt
  • Qwest responded on June 23, 2002. Qwest states that Complainant's telecommunications carrier was not changed and Complainant requested a service from the local exchange carrier. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81492, filed November 5, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3258A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3258A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3258A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified CBC of the complaint and CBC responded on March 26, 2003. We find that CBC has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S58098, filed July 16, 2001. See 47 C.F.R.
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  • of our rules, we notified Global of the complaint and Global responded on October 23, 2002. Based on information obtained by Complainant's local exchange carrier, we find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73723, filed January 17, 2002. See 47 C.F.R.
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  • Complainants' authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom AREDENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81189 Charlene Fodor October 30, 2002 December 23, 2002 02-S81961 Cindy
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  • notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against SBC Long Distance for a refund of all charges paid to SBC Long Distance. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Long Distance Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBC Long Distance must forward to AT&T an amount equal to 150% of all charges paid by the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3265A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3265A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3265A1.txt
  • by LCR on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor LCR
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3267A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3267A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3267A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
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  • release of this Order, Vartec must notify the Commission and Complainant accordingly. Vartec also must notify the Complainant of complainant's rights to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to Vartec an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3269A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3269A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3269A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor OneLink
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to Complainant's authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Inter-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • 1.719 and 64.1150 of our rules, we notified VZLD of the complaint and VZLD responded on September 11, 2003. We find that VZLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VZLD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84403, June 18, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3273A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3273A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3273A1.txt
  • 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on September 2, 2003. We find that ACN has produced clear and convincing evidence of valid authorized carrier changes by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Notice of Informal Complaint No. IC 03-S84369, June 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • telecommunication service provider(s) had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaints and Primus responded. We find that Primus has complied with our rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Primus ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 01-S60645 01-S64386 DATE OF COMPLAINT 08/01/01 08/27/01 DATE OF CARRIER RESPONSE 08/06/02 11/15/01 NAME OF AUTHORIZED CARRIER Lightyear
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  • Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on February 15, 2002. We find that Primus has produced clear and convincing evidence of a valid authorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S62289, August 13, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3285A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3285A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3285A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • to Primus without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on November 20, 2001. We find that Primus has complied with our rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S64619, May 3, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • Long Distance without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on May 12, 2003. We find that SBC has complied with our rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82151, January 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Axces for a refund of all charges paid to Axces. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Axces IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Axces must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • Sections 1.719 and 64.1150 of our rules, we notified WebNet of the complaint and WebNet responded on May 2, 2003. We find that WebNet has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S60220, filed July 2, 2001. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WebNet ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • 2003. Z-Tel states authorization was received and confirmed when a letter of agency (LOA) was signed and processed. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83408, filed April 7, 2003. See 47 C.F.R.
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  • this Order, ACN must notify the Commission and Complainant accordingly. ACN also must notify the Complainant of his or her right to pursue a claim against CoreComm for a refund of all charges paid to CoreComm. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CoreComm IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CoreComm must forward to ACN an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3296A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3296A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3296A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3297A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S61652 02-S66775 02-S67763 02-S72379 02-B0003012 August 17, 2001 December 27, 2001 February 21, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3298A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3298A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3298A1.txt
  • complaints and AT&T responded. We find that AT&T was in compliance with our carrier change rules at the time of the switch. Therefore, AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSES NUMBERS 01-S42563 January 18, 2001 March 29, 2001 01-S48329 March 19, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3299A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3299A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3299A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSES NUMBERS 01-S62942 August 20, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3300A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3300A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3300A1.txt
  • and AT&T responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 02-S72826 February 25, 2002 September 3, 2003 02-S81036 October 2, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3301A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3301A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3301A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3302A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3302A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3302A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S64382 October 24, 2001 December 4, 2001 02-S70629 March 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3303A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3303A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3303A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3304A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3304A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3304A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3305A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3305A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3305A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3306A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3306A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3306A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against BellSouth Telecommunications, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S47858, filed April 6, 2001. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3322A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3322A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3322A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80145, August 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3323A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3324A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3324A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3324A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79621, July 8, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3326A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on September 25, 2001. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S59575, April 23, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3327A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 13, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77385, May 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3328A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3328A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3328A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to Complainant's authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3329A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3330A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3330A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3330A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information provided by Complainants' local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S77101 Angela Cherry June 20, 2002 December 4, 2002 02-S79524
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3347A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3347A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3347A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 10, 2003. We conclude that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S58611, June 22, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3348A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3348A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3348A1.txt
  • imposed by CoreCom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CoreCom IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that CoreCom may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3349A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3349A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3349A1.txt
  • imposed by LDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither LDS nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3350A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3350A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3350A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BetterWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3351A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3351A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3351A1.txt
  • release of this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of Complainant's right to pursue a claim against CTS for a refund of all charges paid to CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3352A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3352A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3352A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3353A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3354A1.txt
  • has fully absolved Complainants of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint Local ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82401 January
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3355A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3355A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3355A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S59600, July 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to Complainant's authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3357A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3357A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3357A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Sprint
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  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S70674 March 7, 2002 October 4, 2002 02-S80636 September 25, 2002
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
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  • on July 15, 2003. ACN indicates that authorization was received in the form of a letter of authorization. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84051, filed June 2, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3364A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3364A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3364A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalinx IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3365A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3365A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3365A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • LCR of the complaints and LCR responded. LCR states that authorization was received and confirmed through third party verifications. We find that LCR has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cox at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Cox
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  • eLEC responded on June 27, 2003. eLEC states that authorization was received and confirmed through third party verification. We find that eLEC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLEC IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76565, filed April 23, 2002. See 47 C.F.R.
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  • a letter of agency (LOA) was signed and processed. ACN submitted a copy of a valid LOA. Thus, we find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84184, filed June 10, 2003. See 47 C.F.R.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BWT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ATS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • ANL of the complaints and ANL responded. ANL states that authorization was received and confirmed through third party verifications. We find that ANL has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ANL ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • release of this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of Complainant's right to pursue a claim against USA for a refund of all charges paid to USA. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that USA must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • 1.719 and 64.1150 of our rules, we notified Williams of the complaint and Williams responded on June 11, 2002. Based on information provided by PNG, we find that Williams did not change Complainant's telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Williams IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-P28505 filed April 24, 2002. See 47 C.F.R.
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  • of our rules, we notified BCLD of the complaint and BCLD responded on May 28, 2002. Based on information obtained from Complainant's local exchange carrier, we find that BCLD has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BCLD IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67952, filed June 4, 2001. See 47 C.F.R.
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  • of our rules, we notified Qwest of the complaint and Qwest responded on June 10, 2002. Based on information obtained by Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67837, filed January 4, 2002. See 47 C.F.R.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
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  • responded on November 13, 2002. Qwest states that Complainant's service was not switched and Complainant received charges for services requested from the local exchange carrier. We find that Qwest has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80621, filed September 26, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3383A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3383A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3383A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3384A1.txt
  • we notified Sprint of the complaint and Sprint responded on September 4, 2002. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76969, filed June 13, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3385A1.txt
  • the complaint and BellSouth responded on August 18, 2003. BellSouth states that Complainant's service was not switched and Complainant received charges from authorized carrier Sprint. We find that BellSouth did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S000171S filed June 27, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3386A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cox at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Cox
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3387A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3387A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3387A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Covista of the complaint and Covista responded on July 15, 2003. We find that Covista has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-B0028334, filed January 22, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3396A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Close Call America at the rates the subscriber was paying to the authorized carrier at the time of the AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3397A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 01-S64518 August 7, 2001 November 5, 2001 02-S80227 September 9,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3398A1.txt
  • of the complaint and Verizon responded. We find that Verizon was in compliance with our rules at the time of the switch. Therefore, Verizon's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S61072, June 16, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3399A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S58346 01-S61639 02-S76599 02-S80942 03-S82998 03-S84211 June 19, 2001 August 20, 2001 May 8,
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  • and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S66716 December 5, 2001 February 15, 2002 02-S69404 March 6, 2002 April 22, 2002
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  • our rules, we notified QiTel of the complaint and QiTel responded on April 7, 2003. QiTel states that authorization was received through third party verification. We find that QiTel has not violated our slamming liability rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against QiTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82877, filed February 11, 2003. See 47 C.F.R.
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  • the complaint and VVS responded on July 10, 2003. VVS states that Complainant's telecommunications carrier was not switched and authorization was received for voicemail service. We find that VVS has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VVS IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80509, filed September 10, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3404A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3405A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3409A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Vartec at the rates the subscriber was paying to Vartec at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Vartec nor Sprint
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  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on August 18, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84197, June 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3415A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79782, July 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • we notified WorldCom of the complaint and WorldCom responded on January 7, 2003. Based on information provided by Complainant and Complainant's local exchange carrier, we find that World Com has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79587, June 29, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3417A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3417A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3417A1.txt
  • 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded on. Based on information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80903 Francis Martinez o/b/o Order Express, Inc. October 7, 2002
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT(S) COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S82060 Mason Potter January 8, 2003 February 21, 2003 03-S82136 Devon
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  • to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 25, 2001. We find that WorldCom complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC01-S59605, June 7, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3420A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on June 6, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0026408, January 21, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3421A1.txt
  • been changed to WorldCom without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT(S) COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82867 Katie Emerson February 10, 2003 April 18, 2003 03-S83147 Kenneth
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3423A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on March 28, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82530, December 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3424A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on March 17, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82373, September 17, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3432A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S73327 02-S81925 02-S82021 02-S82039 03-S82590 03-S84477 03-S84574 03-F0033477S March 27, 2002 December 11, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3434A1.txt
  • this Order, Worldcom must notify the Commission and Complainant accordingly. Worldcom also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Worldcom an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3435A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3435A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3435A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3436A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the AT&T Broadband . Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3437A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Broadband IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S8227, filed January 7, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3438A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3439A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDA ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDA may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3440A1.txt
  • imposed by Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that Qwest may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3444A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3444A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3444A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against DOC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83388, filed April 1, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3445A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eMeritus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3446A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3447A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3448A1.txt
  • Talk responded on September 16, 2002. Talk states that authorization was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79549, filed July 18, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3449A1.txt
  • authorized carrier must notify the Commission and each Complainant accordingly. Complainants' authorized carrier also must notify each Complainant of their right to pursue a claim against BWT for a refund of all charges paid to BWT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BWT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BWT must forward to the relevant authorized carriers an amount equal to 150% of all charges paid by each subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3450A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to VERIZON at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither VERIZON
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  • this Order, Norcom must notify the Commission and Complainant accordingly. Norcom also must notify the Complainant of his or her right to pursue a claim against OneStar for a refund of all charges paid to OneStar. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneStar must forward to Norcom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3452A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80000, filed July 29, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3453A1.txt
  • LCR responded on June 10, 2002. LCR states that authorization was received and confirmed through third party verification. We find that LCR has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76228, filed May 31, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3455A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3455A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3455A1.txt
  • responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82360 January 13, 2003 March 21, 2003 03-S83827 May 6, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3456A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3456A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3456A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80628, September 18, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3457A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against CCI for a refund of all charges paid to CCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CCI Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CCI Corporation must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3458A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3458A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3458A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ACN IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0044610S, May 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • 1.719 and 64.1150 of our rules, we notified LCR of the complaint and LCR responded on August 29, 2003. We find that LCR has produced clear and convincing evidence of valid authorized carrier changes by subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S72048, January 22, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3461A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3478A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3478A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3478A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S67910 DATE OF COMPLAINT February 19, 2002 DATE OF CARRIER RESPONSE May 21, 2002 03-S82605 January 23, 2003
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  • of our rules, we notified Sprint of the complaint and Sprint responded on July 1, 2002. Based on information obtained by Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S73391, March 19, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 03-S82706 DATE OF COMPLAINT February 17, 2003 DATE OF CARRIER RESPONSE May 30, 2003 03-S82982 March 3, 2003
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  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S71401 DATE OF COMPLAINT February 25, 2002 DATE OF CARRIER RESPONSE June 17, 2002 02-S76113 May 7, 2002
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83261, January 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • responded. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Z-Tel's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Z-Tel ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82791 02/27/03 03/28/03 03-S83315 04/02/03 04/23/03 See Appendix A. See 47
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  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified LCR of the complaints and LCR responded. We find that LCR has produced clear and convincing evidence of a valid authorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF AUTHORIZED CARRIER 02-S72565 02-S72828 04/17/02 03/15/02 08/01/02 12/04/02 AT&T
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against APS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
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  • 1.719 and 64.1150 of our rules, we notified SBC Long Distance of the complaint and SBC Long Distance responded on February 28, 2003. We find that SBC Long Distance did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau SBC Long Distance's Notice of Informal Complaint No. IC 03-S82261, December 30, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
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  • rules, we notified Silv of the complaint and Silv responded on September 22, 2003. Upon review of Silv's response, we find that Silv has complied with the verification requirements of Section 64.1120 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81188, October 17, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3492A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3492A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3492A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
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  • Verizon Telecommunications must notify the Commission and Complainant accordingly. Verizon Telecommunications also must notify the Complainant of his or her right to pursue a claim against PowerNet for a refund of all charges paid to PowerNet. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PowerNet must forward to Verizon Telecommunications an amount equal to 150% of all charges paid by the subscriber along with copies
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • upon BellSouth's compliance with the verification requirements of §§ 64.1100-1190, including third party verification, for those affected end-users that ultimately select BellSouth as their service provider. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by BellSouth Telecommunications, on October 14, 2003, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial
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  • 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded on. Based on information obtained by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79298 Vicki Durso July 18, 2002 December 6, 2002 02-S79783
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  • of our rules, we notified WorldCom of the complaint and WorldCom responded on December 4, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76848, June 13, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on August 8, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84145, June 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
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  • of our rules, we notified WorldCom of the complaint and WorldCom responded on December 13, 2002. Based on information supplied by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80550, September 22, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 10, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80681, September 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
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  • has fully absolved Complainants of all charges assessed by WorldCom in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against WorldCom ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79367 B.L.
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  • authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80567 Thelma Stuckley September 19, 2002 October 17, 2002 02-S80652 Celesta
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on June 11, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-32843, February 24, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3530A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3530A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3530A1.txt
  • subscribers for services provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3531A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT(S) COMPLAINANT(S) DATE OF INCOMING COMPLAINT DATE OF CARRIER RESPONSE 02-B0002274 Delphine Purnell July 8, 2002 January 13, 2003 02-B0009364 Sarah
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3560A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VZLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3572A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3572A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3572A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSES NUMBERS 01-S61352 August 13, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3573A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3573A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3573A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 01-S64427 August 10, 2001 November 8, 2001 02-S80186 August 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3574A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3574A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3574A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S66808 02-S69769 02-S73409 02-S79390 02-S80033 January 10, 2002 February 26, 2002 May 7, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3575A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3575A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3575A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S55767 03-S83338 03-S83672 03-I0049764S May 10, 2001 January 28, 2003 April 15, 2003 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3576A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3576A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3576A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 02-S81798 December 2, 2002 January 22, 2003 03-I0029443 February 24, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3577A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3577A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3577A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3578A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3578A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3578A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to PowerNet Global at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate Technological Systems, LLC IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3579A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3579A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3579A1.txt
  • on November 21, 2001. We find that AT&T was in compliance with our carrier change rules at the time of the switch. Therefore, AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S65298, filed October 10, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3580A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3580A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3580A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Fone-Tel at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3586A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3586A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3586A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3587A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3587A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3587A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3588A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3588A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3588A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Globalinx
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3589A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3589A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3589A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC Long Distance IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82852, February 11, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3590A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3590A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3590A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3591A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3592A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Opex for a refund of all charges paid to Opex. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Opex Corporation must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3602A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3602A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3602A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to Ameritech and AT&T at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3603A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3603A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3603A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT(S) COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82173 Gene Angelcyk December 23, 2002 March 5, 2003 03-S82245 Tim
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3604A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3604A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3604A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom's IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3605A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3605A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3605A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3606A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3606A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3606A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on January 28, 2003. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80171, July 03, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3607A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3607A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3607A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on February 20, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT(S) COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S82023 Steve Azzato December 11, 2003 February 20, 2003 03-S82533 Lori Siebler
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3670A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3670A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3670A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3671A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3671A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3671A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to PNG at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PNG
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3672A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3672A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3672A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Choice IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3673A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3673A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3673A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against BellSouth IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84525, filed July 24, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3674A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3674A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3674A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to EOT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither EOT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3675A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3675A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3675A1.txt
  • of our rules, we notified Qwest of the complaint and Qwest responded on October 30, 2002. Based on information obtained by Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80637, filed September 25, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3676A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3676A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3676A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Allegiance at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Allegiance
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3677A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3677A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3677A1.txt
  • Vartec responded on October 17, 2003. Vartec states that authorization was received and confirmed through third party verification. We find that Vartec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84872, filed August 18, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3678A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primus at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primus
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3679A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on January 7, 2003. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79783, August 8, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3680A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3682A1.txt
  • verifications. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-B0001881 April 8, 2002 December 12, 2002 02-B0005756 August 13, 2002 November 29, 2002 02-B0011002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3683A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3683A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3683A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83974 May 21, 2003 July 25, 2003 03-S84803 August 26, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3684A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3684A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3684A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3685A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3686A1.txt
  • Sprint responded on May 22, 2001. We find that Sprint was in compliance with our rules at the time of the switch. Therefore, Sprint's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S47305, March 9, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3687A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3688A1.txt
  • Sprint responded on September 12, 2003. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84177, June 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3689A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3689A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3689A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on June 6, 2003. We find that Sprint's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83559, April 15, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3690A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3690A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3690A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3691A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3691A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3691A1.txt
  • that a carrier follow the Commission's verification procedures and not to require actual authorization by the subscriber. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change for each Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S79792, August 6, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3692A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3692A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3692A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84801, July 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3693A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3693A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3693A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84939 September 4, 2003 October 24, 2003 03-I0050236S July 15, 2003 October 31,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3694A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3694A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3694A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S70144 DATE OF COMPLAINT March 15, 2002 DATE OF CARRIER RESPONSE August 12, 2002 02-S79387 July 28, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3695A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3695A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3695A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3696A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3696A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3696A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3697A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3697A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3697A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to NetOne at the rates the subscriber was paying to NetOne at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither NetOne nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3701A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3702A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3703A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Preferred Billing IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S82016, November 7, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3704A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3704A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3704A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CIMCO IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3705A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Mercury of the complaint and Mercury responded on October 7, 2003. We find that Mercury did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Mercury IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0054486S, August 13, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3706A1.txt
  • Broadwing must notify the Commission and Complainant accordingly. Broadwing also must notify the Complainant of his or her right to pursue a claim against Discount Plus for a refund of all charges paid to Discount Plus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discount Plus Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Discount Plus Corporation must forward to Broadwing an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3707A1.txt
  • release of this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of Complainant's right to pursue a claim against Local for a refund of all charges paid to Local. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Local IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Local must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3708A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3709A1.txt
  • of the complaint and Qwest responded on July 10, 2002. Based on their response, as well as information we obtained from Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-N76581, June 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3710A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither XO
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3711A1.txt
  • Telephone must notify the Commission and Complainant accordingly. Southwestern Bell Telephone also must notify the Complainant of his or her right to pursue a claim against APS for a refund of all charges paid to APS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that APS must forward to Southwestern Bell Telephone an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3712A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against VarTec for a refund of all charges paid to VarTec. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that VarTec Corporation must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3713A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against PowerNet for a refund of all charges paid to PowerNet. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PowerNet Corporation must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3714A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber were paying to its authorized carriers at the time of each unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against APS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3715A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3716A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against APS for a refund of all charges paid to APS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that APS must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3717A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3718A1.txt
  • release of this Order, VarTec must notify the Commission and Complainant accordingly. VarTec also must notify the Complainant of Complainant's right to pursue a claim against Connect for a refund of all charges paid to Connect. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Connect must forward to VarTec an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3719A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3719A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3719A1.txt
  • SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Free Network for a refund of all charges paid to Free Network. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Free Network Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Free Network Corporation must forward to SBC an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3720A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3720A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3720A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ILab of the complaint and ILab responded on October 14, 2003. We find that ILab did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ILab IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84910, September 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3733A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3733A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3733A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Cable & Wireless at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3734A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3734A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3734A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3735A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3735A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3735A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S68659 02-S69265 02-S77222 02-S79561 02-S80194 02-S81566 02-S81895 02-S81922 03-S83524 February 20, 2002 February 25,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3750A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3750A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3750A1.txt
  • by ClearWorld on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ClearWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor ClearWorld
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3751A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3751A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3751A1.txt
  • by VarTec on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor VarTec
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3752A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3752A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3752A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3753A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3753A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3753A1.txt
  • provided after this 30-day period shall be paid by each subscribers to its authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of each unauthorized changes of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Globalinx ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3754A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3754A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3754A1.txt
  • has fully absolved Complainant of all charges assessed by it in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79103, June 19, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3755A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3755A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3755A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3756A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3756A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3756A1.txt
  • Any charges imposed by ADST on the subscriber for service provided after this 30-day period shall be paid by the subscriber to at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ADST may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3757A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3757A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3757A1.txt
  • by Primus on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Primus
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3758A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3758A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3758A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Ameritech at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3761A1.txt
  • has fully absolved Complainant of all charges assessed by Americatel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Americatel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S66787, filed December 26, 2001. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3762A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Z-Tel at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3763A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3763A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3763A1.txt
  • this Order, MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Z-Tel Communications an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3764A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S76283 02-S81794 03-S82478 03-S83567 03-I0044508S May 6, 2002 October 23, 2002 January 24, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3765A1.txt
  • service providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded. We find that AT&T did not violate our carrier rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE 02-S67624 December 21, 2001 February 8, 2002 02-S80215 August 13, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3768A1.txt
  • 2003. ACN states that authorization was received and confirmed when a letter of agency was signed and processed. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S000198S, filed July 10, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3769A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBCLD IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0052419S, filed July 30, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3770A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3770A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3770A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3771A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3771A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3771A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3772A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3773A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Frontier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Frontier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3774A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3775A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3776A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3776A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3776A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3783A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF INCOMING COMPLAINT DATE OF CARRIER RESPONSE 02-S81746 September 9, 2003 February 13, 2003 03-S83556 April 1,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3784A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 13, 2002. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-79142, February 22, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3790A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 02-S82014 October 2, 2002 February 21, 2003 03-S82370 January 8, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3791A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 03-S82874 February 25, 2003 April 23, 2003 03-S82981 February 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3792A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 03-S82248 January 9, 2003 April 29, 2003 03-S82595 February 11,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3793A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S64495 02-S77806 June 1, 2001 June 28, 2002 November 5, 2003 August 22, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3795A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0011335, October 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3796A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3797A1.txt
  • been changed to WorldCom without Complainants' authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82824 Donita Wilson February 20, 2003 October 28, 2003 03-S82861
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3800A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither 011
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3801A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84210, June 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3802A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3803A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3804A1.txt
  • AT&T must notify the Commission and Complainant accordingly. WorldCom & AT&T also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus Corporation must forward to WorldCom & AT&T an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3805A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Starpower IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3806A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UCS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3807A1.txt
  • of our rules, we notified Qwest of the complaint and Qwest responded on March 28, 2003. Based on information obtained by Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82614, filed January 23, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3808A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3809A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth Mobility at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Momentum IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3810A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3811A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3812A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3813A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Business Options for a refund of all charges paid to Business Options. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Options must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3814A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3814A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3814A1.txt
  • Talk responded on October 24, 2003. Talk states that authorization was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84899, filed September 3, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3815A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3815A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3815A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Options ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3816A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3816A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3816A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Options ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3827A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3827A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3827A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82805 03-S82826 03-S82879 03-S82977 03-S84159 03-S85008 03-S85193 February 25, 2003 March 4, 2003 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3828A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3828A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3828A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S72797 02-B0010806 April 29, 2002 October 7, 2002 June 18, 2002 January 24, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3829A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83192 March 24, 2003 May 7, 2003 03-S83268 03-S83505 03-S83542 03-S83552 03-S83636 03-S83824 03-S83894
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3830A1.txt
  • AT&T of the complaint and AT&T responded on October 25, 2003. We find that AT&T did not violate our carrier change rules. Therefore, AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85030, filed September 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3831A1.txt
  • on June 16, 2003. We find that AT&T was in compliance with our carrier change rules at the time of the switch. Therefore, AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I003714S, April 7, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3833A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81770, November 29, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3834A1.txt
  • this Order, Covista must notify the Commission and Complainant accordingly. Covista also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T must forward to Covista an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3835A1.txt
  • has fully absolved Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S82012, November 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3836A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3836A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3836A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3837A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3837A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3837A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84732 August 10, 2003 October 31, 2003 03-S84942 August 25, 2003 November 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3838A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3838A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3838A1.txt
  • 1.719 and 64.1150, we notified Sprint of the complaint and Sprint responded on April 23, 2003. Based on information provided by Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S65342, September 24, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3839A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3839A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3839A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to HBS at the rates the subscriber was paying to HBS at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither HBS nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3840A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3840A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3840A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3841A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3841A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3841A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3857A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3857A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3857A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3858A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the (unauthorized change). Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3859A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3859A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3859A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3860A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3860A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3860A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3862A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3862A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3862A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3927A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3927A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3927A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S68041 DATE OF COMPLAINT March 1, 2002 DATE OF CARRIER RESPONSE July 16, 2002 02-S72479 April 17, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3928A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3928A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3928A1.txt
  • September 5, 2003. Based on information obtained by Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0052482S, August 6, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3929A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3929A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3929A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85099, September 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3930A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3930A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3930A1.txt
  • has fully absolved Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0054558S, August 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3950A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on April 1, 2002. Based on information provided by local exchange carrier, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67867, February 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3951A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ivantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3952A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Optical ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3953A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3953A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3953A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3954A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3955A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3956A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Optical ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Optical may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3957A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3957A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3957A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3958A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3958A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3958A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and 011 may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3959A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Globcom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3960A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3962A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3962A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3962A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on April 3, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67766, January 30, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3963A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 11, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84457 July 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3964A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3964A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3964A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon Hawaii at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3965A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3972A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3973A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Easton Telecom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Easton
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3974A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3974A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3974A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3975A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3976A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3976A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3976A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Choice IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3977A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ionex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3978A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3978A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3978A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3979A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3979A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3979A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Covista for a refund of all charges paid to Covista. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Covista must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3980A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3981A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3981A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3981A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3982A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3983A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Momentum ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3986A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3986A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3986A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3987A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3987A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3987A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84700 Christine Janish August 14, 2003 September 26, 2003 03-S84703
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3988A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3988A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3988A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83082, March 17, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3989A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3989A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3989A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3990A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3990A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3990A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 25, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84336, June 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3992A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3992A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3992A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3993A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3993A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3993A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3994A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3994A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3994A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 03-S83014 DATE OF COMPLAINT March 3, 2003 DATE OF CARRIER RESPONSE May 28, 2003 03-S84021 April 18, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3995A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3995A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3995A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3997A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3997A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3997A1.txt
  • Excel responded on October 22, 2003. Excel states that authorization was received and confirmed through third party verification. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83642, filed April 21, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3998A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3998A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3998A1.txt
  • this Order, UKI must notify the Commission and Complainant accordingly. UKI also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to UKI an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-3999A1.txt
  • this Order, Touchtone must notify the Commission and Complainant accordingly. Touchtone also must notify the Complainant of his or her right to pursue a claim against Capsule for a refund of all charges paid to Capsule. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Capsule must forward to Touchtone an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4000A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4000A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4000A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4001A1.txt
  • of our rules, we notified Qwest of the complaint and Qwest responded on November 6, 2002. Based on information obtained by Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80462, filed September 18, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4002A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BFI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4003A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Vox ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4004A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4004A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4004A1.txt
  • Vartec responded on November 21, 2003. Vartec states that authorization was received and confirmed through third party verification. We find that Vartec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0046614S, filed June 18, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4005A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4005A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4005A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4006A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4006A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4006A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4007A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4007A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4007A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Vartec of the complaint and Vartec responded on November 21, 2003. We find that Vartec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84947, filed August 19, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4008A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4008A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4008A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4009A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4009A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4009A1.txt
  • LDA responded on September 23, 2003. LDA states that authorization was received and confirmed through third party verification. We find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84603, filed July 29, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4010A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4010A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4010A1.txt
  • Cox responded on November 12, 2003. Cox states that authorization was received and confirmed through third party verification. We find that Cox has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S000291S, filed September 23, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4011A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4011A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4011A1.txt
  • SBC responded on November 12, 2003. SBC states that authorization was received and confirmed through third party verification. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S000296S, filed September 23, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4012A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4012A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4012A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4013A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4013A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4013A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4014A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4014A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4014A1.txt
  • subscribers for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to each authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Connect America ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4015A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4015A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4015A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4016A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4016A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4016A1.txt
  • of the complaints and Global responded. Global states that authorizations were received and confirmed through third party verifications. We find that Global has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Global ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4018A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4018A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4018A1.txt
  • notified AT&T of the complaints and AT&T responded. We find that AT&T has no violated our carrier change rules. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 02-S67869 February 22, 2002 April 3, 2002 03-S84221 June 10, 2003
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  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67911 02-S77277 02-S79116 02-S79411 02-S79776 02-S81874 02-B0010748 03-S82271 03-S83133 03-S83157 03-S83319 03-S83374 03-S83400 03-S83757
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  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83825, May 7, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4029A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4029A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4029A1.txt
  • of call that must be handled; (2) emergency call handling; (3) speed of answer; (4) equal access to interexchange carriers; and (5) pay-per-call services. Accordingly, these waivers will expire on June 30, 2004, or upon the release of a further order addressing these waivers, whichever comes first. Accordingly, IT IS ORDERED that, pursuant to the authority contained in Sections 0.141, 0.361, 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, this Order is ADOPTED. FEDERAL COMMUNICATIONS COMMISSION K. Dane Snowden Chief, Consumer & Governmental Affairs Bureau Formerly, the Common Carrier Bureau. Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, Order, CC Docket 98-67, DA 01-3029, 17 FCC Rcd 157 (Dec. 31, 2001) (TRS Waiver
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) filed by Geemarc Telecom International, Ltd, IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4072A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4072A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4072A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79775 03-S82817 03-S83858 03-S84165 03-I0051939S June 13, 2002 February 26, 2003 April 30, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4073A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4073A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4073A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 03-S82774 February 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4074A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4074A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4074A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 03-S84490 July 18, 2003 August 18, 2003 03-S84889 August 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4100A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4100A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4100A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to American Phone Services at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither American
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4102A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4102A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4102A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4103A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4103A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4103A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BetterWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
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  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Vox for a refund of all charges paid to Vox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Vox must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4106A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4106A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4106A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Connect for a refund of all charges paid to Connect. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Connect must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4107A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4107A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-4107A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
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  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against CloseCall for a refund of all charges paid to CloseCall. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CloseCall IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CloseCall must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-501A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-501A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-501A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-503A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-503A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-503A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • this Order, AmeriVision must notify the Commission and Complainant accordingly. AmeriVision also must notify the Complainant of his or her right to pursue a claim against PromiseVision for a refund of all charges paid to PromiseVision. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PromiseVision IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PromiseVision must forward to AmeriVision an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-506A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-506A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-506A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against QuantumLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-507A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-508A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • after this 30-day period shall be paid by each subscriber to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and
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  • service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
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  • this Order, RCN must notify the Commission and Complainant accordingly. RCN also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-513A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-513A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-513A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to (authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-514A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-514A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-514A1.txt
  • for service provided after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complaints'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-515A1.txt
  • complaint and WorldCom responded on September 12, 2001. WorldCom states that the Complainant authorized the change in service. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S58184, July 17, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-516A1.txt
  • complaint and WorldCom responded on April 18, 2002. WorldCom states that the Complainant authorized the change in service. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S68004, February 22, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-517A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-517A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-517A1.txt
  • this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-518A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-518A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-518A1.txt
  • 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-519A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-519A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-519A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Essential.com IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-519A2.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-519A2.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-519A2.txt
  • service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's local service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Essential.com IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-520A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-520A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-520A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the (unauthorized change). Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-521A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-521A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-521A1.txt
  • provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change in Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-522A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-522A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-522A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against ATC for a refund of all charges paid to ATC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ATC must forward to (authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-523A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-523A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-523A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the (unauthorized change). Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-524A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-524A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-524A1.txt
  • 30-day period shall be paid by the subscriber to Ameritech and AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's local and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-525A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-525A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-525A1.txt
  • AT&T must notify the Commission and Complainant accordingly. Verizon and AT&T also must notify the Complainant of his or her right to pursue a claim against CTS for a refund of all charges paid to CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTS must forward to Verizon and AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-526A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-526A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-526A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Cierracom for a refund of all charges paid to Cierracom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cierracom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cierracom must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-527A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-527A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-527A1.txt
  • 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WebNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-528A1.txt
  • 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Least Cost IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-529A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-530A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-530A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-530A1.txt
  • by Broadview on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Broadview
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-531A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-532A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-533A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-533A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-533A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-534A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-534A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-534A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S55781 June 13, 2001 September 12, 2001 01-S61103 July 3, 2001 September 25, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-535A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-535A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-535A1.txt
  • Sprint responded on September 20, 2002. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67800, January 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-536A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-536A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-536A1.txt
  • Sprint states that authorization was received and confirmed when an electronic letter of agency was signed and submitted. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-01-S61076, June 16, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-537A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-537A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-537A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-538A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-538A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-538A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-539A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor ACN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-540A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-540A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-540A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-541A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-541A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-541A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-542A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-542A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-542A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Opex
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-543A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-543A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-543A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RSL IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-544A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-544A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-544A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against CTS for a refund of all charges paid to CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTS must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-545A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-545A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-545A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-546A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-546A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-546A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-547A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-547A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-547A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to Southwestern Bell an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-548A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-548A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-548A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to ECG at the rates the subscriber was paying to ECG at the time of unauthorized conversion of Complainant's telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ECG
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-549A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-549A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-549A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ClearWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-550A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-550A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-550A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against ATC for a refund of all charges paid to ATC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ATC must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-552A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-552A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-552A1.txt
  • verifications. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF PREFERRED CARRIER 01-S57891 01-S58345 01-S60074 01-S65407 02-S70249 6/25/01 6/25/01 6/8/01 9/24/01 3/19/02
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-572A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-572A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-572A1.txt
  • after this 30-day period shall be paid by the 011 to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's local and long distance services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither RSL
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-573A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-573A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-573A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-574A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-574A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-574A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to Worldcom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-575A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-575A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-575A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against NOS for a refund of all charges paid to NOS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NOS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NOS must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-576A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-576A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-576A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ADST may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-577A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-577A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-577A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-578A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-578A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-578A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-589A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-589A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-589A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer and Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 01-S61121 July 16, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-590A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-590A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-590A1.txt
  • provider. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S52482 May 16, 2001 July 5, 2001 01-S61406 August 13, 2001 October 2,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-591A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-592A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to GTC at the rates the subscriber was paying to GTC at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ServiSense IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither GTC nor ServiSense
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-593A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-593A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-593A1.txt
  • Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-594A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-594A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-594A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against AT&T a refund of all charges paid to AT&T. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-595A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-595A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-595A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-644A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-644A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-644A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-648A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-648A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-648A1.txt
  • authorized must notify the Commission and Complainant accordingly. The authorized carrier(s) also must notify the Complainant of his or her right to pursue a claim against eLec for a refund of all charges paid to eLec. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against eLec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that eLec must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-649A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-649A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-649A1.txt
  • by WCSS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor WCSS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-650A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-650A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-650A1.txt
  • Tele Uno on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Tele Uno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-651A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-651A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-651A1.txt
  • by VLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor VLD
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-652A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-652A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-652A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to Complainant's authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-653A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-653A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-653A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon and Qwest at the rates the subscriber was paying to Verizon and Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon, Qwest, nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-654A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Excel at the rates the subscriber was paying to Excel at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Excel nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-655A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Norstar at the rates the subscriber was paying to Norstar at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Norstar nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-656A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-657A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-658A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to ADT at the rates the subscriber was paying to ADT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ADT nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-659A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-660A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-661A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-662A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-663A1.txt
  • Sprint indicates that the account was established to bill for a collect call made using a Sprint operator. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76602, May 6, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-664A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to the NAI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NAI, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-665A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-665A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-665A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-666A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-667A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-667A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-667A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-668A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-668A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-668A1.txt
  • this Order, IDT must notify the Commission and Complainant accordingly. IDT also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to IDT an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-669A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-669A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-669A1.txt
  • Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Choice One for a refund of all charges paid to Choice One. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Choice One IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Choice One must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-672A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-672A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-672A1.txt
  • Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-673A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-673A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-673A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to Southwestern Bell at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-674A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-674A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-674A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to Worldcom at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-675A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-675A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-675A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70636, filed March 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-676A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-676A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-676A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-677A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-677A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-677A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-678A1.txt
  • by Clearworld on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clearworld Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-679A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Teldata, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-680A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Communicate Technological Systems, LLC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67970, filed August 13, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-681A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-681A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-681A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Asian a refund of all charges paid to Asian. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Asian American Association. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Asian American Association must forward to AT&T Corporation an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-682A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to Worldcom at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UKI Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-683A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-683A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-683A1.txt
  • has fully absolved Complainant of all charges assessed by Integriss in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Integriss Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64510, filed September 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-684A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-684A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-684A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Excel Telecommunications, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73378, filed May 6, 2002. See 47 C.F.R. §§
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  • and 64.1150 of our rules. We notified Qwest of the complaint and Qwest responded on October 29, 2002. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S80649, October 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-699A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-700A1.txt
  • after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-701A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PCMG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor PCMG
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-702A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-703A1.txt
  • by Broadview on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Broadview
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-704A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-704A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-704A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BuyersOnline IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor BuyersOnline
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-705A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-706A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Main Street IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Main Street may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-707A1.txt
  • by CTS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to Worldcom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-709A1.txt
  • provider. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S46534 February 26, 2001 April 19, 2001 01-S63044 September 5, 2001 October
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-710A1.txt
  • indicates that authorization was received when a valid letter of authorization was signed giving permission for the change. We find that Allegiance has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Allegiance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S56691, June 28, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110 Stat.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-711A1.txt
  • by LDCB on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor LDCB
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-712A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against CTS IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70230, March 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-714A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-715A1.txt
  • Talk responded on June 10, 2002 Talk indicates that authorizations was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S71580, March 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110 Stat.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-716A1.txt
  • Sprint responded on June 12, 2002. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S69375, March 14, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110 Stat.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-717A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-718A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to RCN at the rates the subscriber was paying to RCN at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither RCN nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-719A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-719A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-719A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S52109 May 30, 2001 July 11, 2001 01-S63690 August 27, 2001 November 16,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-720A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-720A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-720A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-722A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-722A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-722A1.txt
  • provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the change in each Complainant's case. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against Business Savings Plan ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-723A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-723A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-723A1.txt
  • the complaint and CTS responded on June 6, 2002. CTS produced a valid letter of agency from Complainant. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62651, August 7, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-724A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-724A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-724A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Axces for a refund of all charges paid to Axces. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Axces IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Axces must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-725A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-725A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-725A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-726A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-726A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-726A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-727A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-727A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-727A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-728A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-728A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-728A1.txt
  • provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the change in each Complainant's case. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against Business Savings Plan ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-729A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-729A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-729A1.txt
  • this Order, LCR must notify the Commission and Complainant accordingly. LCR also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to Lightyear an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-730A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-730A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-730A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against CierraCom for a refund of all charges paid to CierraCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CierraCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CierraCom must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-731A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-731A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-731A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-732A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-732A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-732A1.txt
  • Sprint responded on October 8, 2002. Sprint indicates that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against sprint IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79516, filed June 20, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-733A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-733A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-733A1.txt
  • responded on October 15, 2002. Primus indicates that authorization was received and confirmed through a third party verifier. We find that Primus has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76992, filed May 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-734A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-734A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-734A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corp. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Advantage Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-735A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-735A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-735A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-736A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-736A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-736A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-737A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-737A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-737A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-738A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-738A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-738A1.txt
  • October 15, 2002. Callwave states they are an enhanced service provider and do not provide basic telephone services. We find that Callwave has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Callwave IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80196, filed July 23, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-739A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-739A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-739A1.txt
  • Sprint responded on October 8, 2002. Sprint indicates that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79576, filed July 22, 2002.. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-740A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-740A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-740A1.txt
  • Primus responded on November 19, 2002. Primus states that authorization was received and confirmed through third party verification. We find that Primus has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief, Policy Division, Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76990, filed June 6, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-746A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-746A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-746A1.txt
  • by LCR on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Adelphia at the rates the subscriber was paying to Adelphia at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Adelphia
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-749A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-749A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-749A1.txt
  • and WNS responded on August 6, 2001. WNS states that it has never been Complainant's preferred telecommunications carrier. We find that WNS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WNS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S55779, June 14, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-877A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-877A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-877A1.txt
  • and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on November 21, 2002. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81096, October 25, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-878A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-878A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-878A1.txt
  • and 64.1150 of our rules, we notified Allegiance of the complaint and Allegiance responded on April 29, 2002. We find that Allegiance has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67978, January 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-879A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-879A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-879A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WebNet ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and WebNet may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-880A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-880A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-880A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CTS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-881A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-881A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-881A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-882A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-882A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-882A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-883A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-883A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-883A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-884A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-884A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-884A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-885A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-885A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-885A1.txt
  • Complainant's authorized carrier must notify the Commission and Complainant accordingly. Complainant also must notify the Complainant of his or her right to pursue a claim against APS for a refund of all charges paid to APS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that APS must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-886A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-886A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-886A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against CBI for a refund of all charges paid to CBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CBI must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-887A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-887A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-887A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-888A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-888A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-888A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-889A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-889A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-889A1.txt
  • SWBell Telephone must notify the Commission and Complainant accordingly. SWBell Telephone also must notify the Complainant of his or her right to pursue a claim against CTS for a refund of all charges paid to CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTS must forward to SWBell Telephone an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-890A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-890A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-890A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ServiSense IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-891A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-891A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-891A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-892A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-892A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-892A1.txt
  • Sprint responded on December 9, 2002. Sprint indicates that verification was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81129, filed October 15, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-893A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-893A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-893A1.txt
  • on November 4, 2002. Global TelData indicates that authorization was received and confirmed through third party verification. We find that Global TelData has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global TelData IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79504, filed July 9, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-894A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-895A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NAI, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-896A1.txt
  • imposed by ServiSense on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by (name of customer) against ServiSense IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-897A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-897A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-897A1.txt
  • provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-898A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-898A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-898A1.txt
  • AT&T must notify the Commission and Complainant accordingly. Verizon and AT&T also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to (authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-899A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-899A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-899A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against Qwest for a refund of all charges paid to Qwest. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Qwest must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-900A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-901A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-901A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-901A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against APS for a refund of all charges paid to APS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that APS must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-902A1.txt
  • and 64.1150 of our rules, we notified TTI of the complaint and TTI responded on December 14, 2001. We find that TTI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TTI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S66126, October 19, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-903A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-903A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-903A1.txt
  • they had purchased the database of another company and had complied with Commission rules in notifying the customers. We find that PowerNet has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S65926, October 10, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-904A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-904A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-904A1.txt
  • 30-day period shall be paid by the subscriber to ACN and Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Accounts IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-905A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-905A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-905A1.txt
  • the complaint and Excel responded on June 10, 2002. Excel states that Complainant authorized the change in service. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71950, April 2, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-906A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-906A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-906A1.txt
  • WorldCom responded on August 6, 2001. WorldCom states that the Complainant authorized the change in the local service. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S55437, May 29, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-907A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-907A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-907A1.txt
  • period shall be paid by the subscriber to Verizon or AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's intraLATA toll and long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Savings Plan IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-908A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-908A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-908A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Complainant's at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-909A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-909A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-909A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-910A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-910A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-910A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against Ivantage for a refund of all charges paid to Ivantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ivantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Ivantage must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-911A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-911A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-911A1.txt
  • provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Frontier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-912A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-912A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-912A1.txt
  • after this 30-day period shall be paid by the subscribers to each Complainants' authorized carrier at the rates the subscriber was paying to the authorized carriers at the time of the unauthorized changes in Complainants' services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-914A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-914A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-914A1.txt
  • our rules, we notified Business Options of the complaint and Business Options responded on July 8, 2002. We find that Business Options has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76604, May 28, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-915A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-915A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-915A1.txt
  • provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor ACN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-916A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-916A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-916A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-917A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-917A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-917A1.txt
  • provided after this 30-day period shall be paid by each subscribers to its authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-918A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-919A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-919A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-919A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CGI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-920A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-920A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-920A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to Global Crossing at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ATC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global Crossing nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-923A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-923A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-923A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change of telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ATC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-924A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-924A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-924A1.txt
  • and 64.1150 of our rules, we notified Broadwing of the complaint and Broadwing responded on May 17, 2002. We find that Broadwing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing Communications Service, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S68042, filed February 17, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-925A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-925A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-925A1.txt
  • Sprint responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S61707 August 6, 2001 October 12, 2001 02-S66705 December 5, 2001 March 29,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-926A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-926A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-926A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-927A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-927A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-927A1.txt
  • 2002. CoreComm has submitted a letter of agency as verification for the switch as required by our rules. We find that CoreComm has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CoreComm IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S70649, March 11, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-928A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-928A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-928A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Working Assets at the rates the subscriber was paying to Working Assets at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Working Assets
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-929A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-929A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-929A1.txt
  • by Epicus on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Epicus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Epicus
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-930A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-930A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-930A1.txt
  • this Order, Norstar must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of their right to pursue a claim against Norstar for a refund of all charges paid to Norstar. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Norstar Communications ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Norstar Communications must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-931A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-931A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-931A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-932A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-932A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-932A1.txt
  • Sprint responded. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S59566 February 13, 2001 January 17, 2003 01-S61026 June 5, 2001 October 1,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-933A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-933A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-933A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S65405 September 24, 2001 November 19, 2001 02-S68003 February 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-934A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-934A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-934A1.txt
  • and 64.1150 of our rules, we notified IDT of the complaint and IDT responded on September 21, 2001 We find that IDT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S62245, filed July 20, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-935A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-935A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-935A1.txt
  • and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on May 7, 2002. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN Communications Services, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S68018, filed January 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-936A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-936A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-936A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S65987 October 9, 2001 December 28, 2001 02-S74561 March 12,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-937A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-937A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-937A1.txt
  • and 64.1150 of our rules, we notified Z-Tel of the complaint and Z-Tel responded on November 20, 2001. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S65208, filed October 4, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-938A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-938A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-938A1.txt
  • and 64.1150 of our rules, we notified ATI of the complaint and ATI responded on February 8, 2002. We find that ATI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S66213, October 18, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-939A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-939A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-939A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to Worldcom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Worldcom nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-940A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-940A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-940A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-945A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-945A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-945A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-946A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-946A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-946A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Capsule for a refund of all charges paid to Capsule. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capsule IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Capsule must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-947A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-947A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-947A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against SWB for a refund of all charges paid to SWB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SWB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SWB must forward to their authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-948A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-948A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-948A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-949A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-950A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-951A1.txt
  • US LEC must notify the Commission and Complainant accordingly. US LEC also must notify the Complainant of his or her right to pursue a claim against Cierracom for a refund of all charges paid to Cierracom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cierracom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cierracom must forward to US LEC an amount equal to 150% of all charges paid by the subscriber for telephone number(s)
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-952A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-953A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-953A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-953A1.txt
  • states that the Complainant's telecommunications service provider was changed when a letter of authorization was signed and processed. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80272, filed April 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-954A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-955A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-956A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Qwest for a refund of all charges paid to Qwest. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Qwest must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-957A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-957A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-957A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Norcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-958A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-958A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-958A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-959A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-960A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against Excel for a refund of all charges paid to Excel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Excel must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-961A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-961A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-961A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-962A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-962A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-962A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against World Communications Satellite Systems, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-963A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corp. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Advantage Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-969A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-969A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-969A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S60237 August 7, 2001 December 10, 2001 01-S64407 August 31, 2001 May 30, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-970A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-970A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-970A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-971A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to WorldCom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-972A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Essential.Com at the rates the subscriber was paying to Essential.Com at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Essential.Com nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-973A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-974A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-974A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-974A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-975A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-976A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-976A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-976A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to the authorized carriers an amount equal to150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-977A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-978A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-978A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-978A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-979A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-979A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-979A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-980A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-981A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-981A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-981A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-982A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-983A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-984A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-984A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-984A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscriber was paying to its authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-985A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-985A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-985A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-986A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-986A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-986A1.txt
  • processed. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S62683 August 7, 2001 February 11, 2002 02-S67104 January 22, 2002 March 28,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-987A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-987A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-987A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77274, April 5, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-988A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-988A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-988A1.txt
  • calls that were billed were placed by or through Complainants telephone lines and equipment using Americatels' access code. We find that Americatel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S62358, August 27, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-989A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-989A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-989A1.txt
  • eLec responded on June 21, 2001. eLec states that authorization was received and confirmed through third party verification. We find that eLec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S52328, May 18, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-990A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-990A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-990A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-991A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-991A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-991A1.txt
  • provided after this 30-day period shall be paid by each subscriber to its authorized carriers at the rates each subscriber was paying to its authorized carriers at the time of the unauthorized switch in Complainants' services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against RCN ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-992A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-992A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-992A1.txt
  • 30, 2002. Zone states that authorization was received when Complainant signed and submitted and electronic letter of agency. We find that Zone has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zone IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76408, April 9, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-993A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-993A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-993A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-995A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-995A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-995A1.txt
  • period shall be paid by the subscriber to Verizon and Fonetel at the rates the subscriber was paying to the authorized carrier at the time of the change in Complainant's local, intraLATA toll, long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-996A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-996A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-996A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-997A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-997A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-997A1.txt
  • and 64.1150 of our rules, we notified IDT of the complaint and IDT responded on October 30, 2001. We find that IDT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64655, September 26, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-998A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-998A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-998A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-03-999A1.txt
  • has fully absolved Complainant of all charges assessed by it in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S64706, September 7, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-102A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-102A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-102A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 02-B0011064 October 7, 2002 January 24, 2003 02-S81648 November 20, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-103A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-103A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-103A1.txt
  • this Order, Primus must notify the Commission and Complainant accordingly. Primus also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Primus an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-104A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-104A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-104A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-105A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-105A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-105A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85469 November 4, 2003 January 4, 2004 03-S85491 October 30, 2003 January 6, 2004 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-106A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-106A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-106A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-107A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-107A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-107A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1109A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1109A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1109A1.txt
  • our rules, we notified RRLD complaint and RRLD responded on December 10, 2003 Based on information provided by RRLD and by Complainant's local exchange carrier, we find that RRLD has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85372, filed October 14, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1110A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1110A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1110A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 02-S80188 03-S83294 03-S84784 03-S84921 03-S85182 DATE OF COMPLAINT July 25, 2002 March 17, 2003 August 7, 2003 August 19, 2003 October 6,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1111A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1111A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1111A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1112A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1112A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1112A1.txt
  • responded. We find that Global has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Globals actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85308 03-S85510 September 4, 2003 October 28, 2003 November 19, 2003 December 5, 2003 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1113A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1113A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1113A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82641 February 13, 2003 March 27, 2003 03-S83155 March 18, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1114A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1114A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1114A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85577, September 22, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1115A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1115A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1115A1.txt
  • responded. We find that Lightyear has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Lightyears actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85356 03-S85578 October 24, 2003 November 4, 2003 December 17, 2003 January 14, 2004 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1116A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1116A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1116A1.txt
  • the verification requirements of section 64.1120 of the Commissions's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of VeraNet. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VeraNet IS DENIED. IT IS FURTHER ORDER that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85753, filed November 18, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1117A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1117A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1117A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1118A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Primus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85873, filed December 22, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1119A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1119A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1119A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Atlas of the complaint and Atlas responded on January 21, 2004. We find that Atlas did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Atlas IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85734, filed November 28, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1120A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1121A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1121A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1121A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ATX IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71378, filed March 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1122A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1123A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85362, filed October 10, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1124A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tralee IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1125A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1125A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1125A1.txt
  • the complaint and Network responded on January 5, 2004. Network states that Complainant's telecommunications carrier was not switched because it does not provide telecommunications service. We find that Network did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85620, filed November 13, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1126A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1126A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1126A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1127A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1127A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1127A1.txt
  • Clearworld of the complaints and Clearworld responded. Clearworld states that authorizations were received and confirmed through third party verifications. We find that Clearworld has produced clear and convincing evidence of valid authorized carrier changes by Complainants'. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Clearworld ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1129A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1129A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1129A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1130A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1130A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1130A1.txt
  • Long Distance on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1131A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1131A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1131A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDA ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDA may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1132A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1132A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1132A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Universal ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1133A1.txt
  • Complainant for those charges. Any charges imposed by Telenational on the subscriber for service provided after this 30-day period shall be paid by the subscriber to at the rates the subscriber was paying the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telenational IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1134A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1134A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1134A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1135A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1135A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1135A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Acceris
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1136A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1137A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1147A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1148A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1148A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1148A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1149A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1149A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1149A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1150A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1150A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1150A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1151A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1151A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1151A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1152A1.txt
  • person on each third party verification recording gave an incorrect name or birth date to the third party verifier was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 04-S85935 December 24, 2003 March 5, 2004 04-S86135 December 30, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1153A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1154A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 03-S84564 03-S84873 DATE OF COMPLAINT July 21, 2003 August 27, 2003 DATE OF CARRIER RESPONSE October 31, 2003 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1155A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81008 October 2, 2002 January 24, 2003 04-S86109 January 15, 2004 March 19, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1156A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1156A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1156A1.txt
  • Based on information obtained from Sprint and each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 03-S84984 DATE OF COMPLAINT September 4, 2003 DATE OF CARRIER RESPONSE February 4, 2004 03-S84985 September 11, 2003 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1157A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1157A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1157A1.txt
  • fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 01-S64664 September 21, 2001 December 11, 2001 03-S84783 August 22, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1158A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84729 August 4, 2003 October 10, 2003 03-S85359 October 22, 2003 December 5, 2003 03-S85831 December
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1159A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S80513 DATE OF COMPLAINT August 30, 2002 DATE OF CARRIER RESPONSE April 2, 2004 03-S85213 September 12, 2003 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1160A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1161A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1161A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1161A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1162A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1162A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1162A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1163A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1163A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1163A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1164A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1165A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
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  • authorized carrier must notify the Commission and each Complainant accordingly. Complainants' authorized carrier also must notify each Complainant of their right to pursue a claim against WCSS for a refund of all charges paid to WCSS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WCSS must forward to the relevant authorized carriers an amount equal to 150% of all charges paid by each subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1172A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1172A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1172A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1176A1.txt
  • that American Telecommunications Systems, Inc. has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ATSI's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85473, filed November 6, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1177A1.txt
  • that National Access Long Distance has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NALD's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Access Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85651, filed December 1, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1178A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 01-S60986 02-S76020 03-S84033 03-S84479 03-S85138 03-S85342 03-S85564 03-B0028326 DATE OF COMPLAINT July 19, 2001 April 23, 2002 June 6, 2003 July 8,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1180A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 02-S81931 03-S82431 03-S83193 03-S83960 03-S84578 03-S85109 03-S85116 03-S85214 03-S85301 03-S85331 03-S85488 03-S85498 03-I0029170 DATE OF COMPLAINT September 18, 2002 January 21, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1181A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Excel at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Choice One communications Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • 2003. We find that Vartec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Vartec's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84326, filed July 1, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1183A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest Communications at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Pioneer Telephone Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • this Order, SWB must notify the Commission and Complainant accordingly. SWB also must notify the Complainant of his or her right to pursue a claim against WCC for a refund of all charges paid to WCC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldxChange Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldxChange Communications must forward to Southwestern Bell Telephone Company an amount equal to 150% of all charges paid by the
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against DNS for a refund of all charges paid to DNS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discount Network Services, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that DNS must forward to AT&T Corporation an amount equal to 150% of all charges paid by the subscriber
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  • we notified ATS of the complaint and ATS responded on October 27, 2003. Based on information provided by ATS and by Complainant's local exchange carrier, we find that ATS has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84926, filed August 19, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1188A1.txt
  • 2003. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Excel actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84110, June 2, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1189A1.txt
  • of the complaint and Talk America responded on January 16, 2004. Based on information provided by Talk America and by Complainant's local exchange carrier, we find that Talk America has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85688, filed November 24, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1190A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BellSouth of the complaint and BellSouth responded on October 14, 2002. We find that BellSouth did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80201, filed August 14, 2002. See 47 C.F.R. §§
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  • the verification requirement of section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85758, filed December 1, 2003. See 47 C.F.R. §§
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  • Telecom responded on March 10, 2004. Telecom states that authorization was received and confirmed through third party verification. We find that Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0075309S, filed November 14, 2003. See 47 C.F.R. §§
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  • Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified PromiseVision of the complaint and PromiseVision responded on January 30, 2004. We find that PromiseVision has did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PromiseVision IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85859, filed October 22, 2003. See 47 C.F.R. §§
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Globcom of the complaint and Globcom responded on November 24, 2003. We find that Globcom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80805, filed June 27, 2002. See 47 C.F.R. §§
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified INETBA of the complaint and INETBA responded on April 23, 2002. We find that INETBA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against INETBA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S68631, filed February 15, 2002. See 47 C.F.R. §§
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Cox of the complaint and Cox responded on February 6, 2004. We find that Cox did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85819, filed December 11, 2003. See 47 C.F.R. §§
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Excel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
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  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cavalier ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1205A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81332, November 3, 2002. See C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1206A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1207A1.txt
  • and 64.1150 of our rules, we notified Cox of the complaint and Cox responded on February 26, 2004. We find that Cox has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85843, December 19, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1208A1.txt
  • and 64.1150 of our rules, we notified NALD of the complaint and NALD responded on February 20, 2004. We find that NALD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0079542S, December 11, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1209A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against TMC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82851, February 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1210A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against NATN IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0025360, January 17, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1211A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1212A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1213A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1214A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Net222
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1215A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1215A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1215A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1216A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1217A1.txt
  • 1.719 and 64.1150 of our rules, we notified SBC Long Distance of the complaint and SBC Long Distance responded on April 18, 2003. We find that SBC Long Distance did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82727, January 30, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1220A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 8, 2004. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85576, October 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1221A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1221A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1221A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0078239S, December 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1222A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1222A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1222A1.txt
  • authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0078688S December 18, 2003 March 2, 2004 04-S000427S January 21, 2004 March 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1223A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1223A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1223A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-I0000180, May 28, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1224A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1224A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1224A1.txt
  • rules, we notified WorldCom of the complaint and WorldCom responded on June 11, 2002. Based on information provided by WorldCom and Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72039, March 14, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1225A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information provided by WorldCom and Complainant's local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0050268S July 15, 2003 September 26, 2003 03-S84861 August 15, 2003 October 27,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1226A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1226A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1226A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1227A1.txt
  • authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85401 October 15, 2003 December 11, 2003 03-S85509 October 28, 2003 December
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1228A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85624 November 18, 2003 January 23, 2003 03-S85763 November 24, 2003 January 23, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1229A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85220, September 26, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1230A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on April 1, 2003. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82502, December 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1231A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1231A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1231A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on August 28, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC- 03-S84129, June 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1261A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1261A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1261A1.txt
  • conditioned upon Qwest's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Qwest Corporation, on April 28, 2004, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1269A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1269A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1269A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview Networks, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-12A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-12A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-12A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carriers at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1337A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1337A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1337A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S60203 July 30, 2001 November 8, 2001 01-S63473 September 4, 2001
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1352A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1352A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1352A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information provided by Complainants' local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S68416 March 4, 2002 April 30, 2002 02-S76246 May 28, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1353A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1354A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 4, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76967, June 11, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1355A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1355A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1355A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1356A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1356A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1356A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 16, 2003. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81169, October 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1357A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1357A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1357A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on March 11, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82253, February 7, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1358A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1358A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1358A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on April 5, 2004. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86084, January 30, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1359A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1359A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1359A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1360A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1360A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1360A1.txt
  • were changed to WorldCom without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF INCOMING DATE OF CARRIER RESPONSE 02-S79076 April 30, 2002 December 13, 2002 02-S80707 October 25, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1361A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1361A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1361A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1362A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1362A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1362A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on September 11, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84458, July 7, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1363A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1363A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1363A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 23, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81118, July 18, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1364A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1364A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1364A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on August 10, 2001. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S56385, June 28, 2001. Note: This same case was then served on the Complainant's local exchange carrier as 02-S67533. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1365A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1365A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1365A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85411, October 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information provided by WorldCom and Complainants' local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81929 December 9, 2002 February 13, 2003 02-S81358 October 29, 2002 January
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1367A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1367A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1367A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom and Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1368A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1368A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1368A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Ameritech of the complaint and Ameritech responded on December 16, 2002. We find that Ameritech has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ameritech IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81054, filed October 16, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1369A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1369A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1369A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on April 22, 2002. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80162, filed July 11, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1370A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1370A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1370A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BRW IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1371A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1371A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1371A1.txt
  • of our rules, we notified AllTel of the complaint and AllTel responded on August 23, 2002. Based on information obtained by Complainant's local exchange carrier, we find that AllTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77448, filed May 6, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 21, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77079, filed May 7, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on April 1, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67771, filed January 22, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1374A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1374A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1374A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither (authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1375A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1375A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1375A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on March 6, 2003. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71466, filed March 27, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1384A1.txt
  • with the verification requirements of Section 64.1120 of the Commission's rules. On the facts before us, the circumstances resulting in AT&T's receipt of a third party verification with an incorrect name was beyond the carrier's control. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 02-S79738 June 17, 2002 October 11, 2002 03-S82832 February 11,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1385A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67090 January 11, 2001 March 4, 2002 02-S67661 January 8,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1424A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S69403 March 19, 2002 May 1, 2002 02-S73658 March 6,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1425A1.txt
  • Based on information obtained from Sprint and each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S67957 DATE OF COMPLAINT June 13, 2001 DATE OF CARRIER RESPONSE January 29, 2002 03-S000311S September 29, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1426A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1426A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1426A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82254 January 9, 2003 February 8, 2003 03-S82554 January 22,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1427A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1427A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1427A1.txt
  • complaint and Sprint responded on September 20, 2002. Sprint states that authorization was received through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S0000112, April 23, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1428A1.txt
  • Based on information obtained from Excel and each Complainant's local exchange carrier, we find that Excel has not violated our carrier change rules. Therefore, we find that Excel's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Excel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S81130 02-B0010677 DATE OF COMPLAINT 10/16/02 10/07/02
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1429A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1429A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1429A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified LDS of the complaint and LDS responded on December 16, 2002. We find that LDS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S80464, August 22, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1430A1.txt
  • and 64.1150 of our rules, we notified OneLink of the complaint and OneLink responded on June 27, 2003. We find that OneLink has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79770, March 25, 2002. See 47 C.F.R. §§
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  • Based on information obtained from Qwest and each Complainant's local exchange carrier, we find that Qwest has not violated our carrier change rules. Therefore, we find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Qwest ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-B0010828 02-B0009284 03-S83056 DATE OF COMPLAINT 10/09/02
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1432A1.txt
  • 1.719 and 64.1150 of our rules, we notified Lightyear of the complaint and Lightyear responded on August 26, 2003. Based on information provided by Lightyear, we find that Lightyear has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77193, May 7, 2002. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1433A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on March 27, 2003. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S79378, April 2, 2002. See 47 C.F.R. §§ 64.1100
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  • and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on May 9, 2003. We find that Primus has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81628, November 14, 2002. See 47 C.F.R. §§
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  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against APS for a refund of all charges paid to APS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that APS must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PromiseVision IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1439A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1440A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Touch America at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Touch
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against APS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1457A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC Long Distance Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0075118S, October 30, 2003. See 47 C.F.R. §§
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 18, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-02-S82032, December 12, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1459A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0051211S, filed July 24, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1460A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1461A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1462A1.txt
  • must notify the Commission and Complainant accordingly. Working Assets Long Distance also must notify the Complainant of his or her right to pursue a claim against Global for a refund of all charges paid to Global. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Global must forward to Working Assets Long Distance an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1463A1.txt
  • find that ACN has complied with the verification requirements of section 64.1120 of the Commission's rules. The fact that the names on the LOA's do not match the Complainants' was beyond the control of ACN. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against ACN ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79300 07/15/02 03/20/03 02-S79476 07/25/02 03/06/03 03-F0018724 12/23/02 03/20/03 See Appendix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1464A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1465A1.txt
  • verifications. We find that Bullseye has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Bullseye's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Bullseye ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85902 12/08/03 01/30/04 04-S86404 02/10/04 03/30/04 See Appendix A. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1467A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1467A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1467A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on June 26, 2003. We find that Talk did not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83654, filed April 3, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1468A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1468A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1468A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1469A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1469A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1469A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1470A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1470A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1470A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1472A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1472A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1472A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to TDS at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ALLTEL IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TDS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1473A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1473A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1473A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1474A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1474A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1474A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1475A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1475A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1475A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Yestel at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against EOT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Yestel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1476A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1476A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1476A1.txt
  • 2004. Talk indicates that authorization was received and confirmed when a letter of agency was signed and processed. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77146, filed April 30, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1477A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1477A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1477A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1478A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1478A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1478A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1479A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1479A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1479A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on November 7, 2002. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80925, filed October 1, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1480A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1480A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1480A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to PEC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PEC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1481A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1481A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1481A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1482A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1482A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1482A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1483A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1483A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1483A1.txt
  • 2003. Talk indicates that authorization was received and confirmed when a letter of agency was signed and processed. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S66754, filed December 7, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1484A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1484A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1484A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against FSN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1485A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1485A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1485A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on October 15, 2002. We find that Global has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S74479, filed March 14, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1486A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1486A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1486A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of VLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84592, filed July 22, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1487A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1487A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1487A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1489A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1489A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1489A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to GTI at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither GTI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1490A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1490A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1490A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the LOA contained an incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 USC. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80040, July 29, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1491A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1491A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1491A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MCI must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
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  • and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. Based on information provided by MCI and Complainants' local exchange carriers, we find that MCI has not violated our carrier change rules Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-B00054999 July 31, 2002 December 23, 2002 02-S79548 July 17, 2002
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINTS 02-S81076 03-S82938 03-S83536 03-S84385 03-S84859 DATE OF COMPLAINTS October 10, 2002 March 4, 2003 February 12, 2003 June 24, 2003 September
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S71997 February 27, 2002 June 1, 2002 02-S81713 November 19,
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S73490 April 15, 2002 July 1, 2002 02-S81344 October 30,
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T Corporation at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • 2003. We find that OTC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that OTC's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical Telephone Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84938, filed September 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to Complainant's authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
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  • 2003. We find that PNG has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that PNG's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet Global Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82693, filed February 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • 2002. We find that RSL has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that RSL's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RSL Com USA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76898, filed June 17, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • 2003. We find that CWC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CWC's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85522, filed September 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • Based on information obtained from Qwest and each Complainant's local exchange carrier, we find that Qwest has not violated our carrier change rules. Therefore, we find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Qwest ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S76087 DATE OF COMPLAINT 03/08/02 DATE OF
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 21, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77102, filed June 18, 2002. See 47 C.F.R.
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  • Talk responded. Based on information obtained by each Complainant's local exchange carrier, we find that Talk has not violated our carrier change rules. Therefore, we find that Talk's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Talk ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER
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  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Talk
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Ivantage of the complaint and Ivantage responded on January 24, 2003. We find that Ivantage did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ivantage IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-02-S81884, filed December 6, 2002. See 47 C.F.R. §§ 64.1100
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  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information obtained by Complainants' local exchange carriers, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT(S) COMPLAINT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81064 Richard Russell September 27, 2002 December 23, 2002 02-S80843 Christine
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on January 8, 2004. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-03-S85580, filed November 18, 2003. See 47 C.F.R. §§ 64.1100
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on November 13, 2002. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. ` FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S80875, October 15, 2001. See 47 C.F.R. §§
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on December 8, 2003. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85319, filed October 20, 2003. See 47 C.F.R. §§
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ATX of the complaint and ATX responded on July 11, 2003. We find that ATX did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATX IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80876, filed September 26, 2002. See 47 C.F.R.
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  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Optical ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
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  • carriers must notify the Commission and Complainants accordingly. The authorized carries also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1528A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Startec
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1529A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-152A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded. Based on information obtained by Complainant's local exchange carrier, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau See Appendix A. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1530A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1530A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1530A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified TelecomEZ of the complaint and TelecomEZ responded on May 28, 2003. We find that TelecomEZ did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TelecomEZ IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-03-S83392, filed March 26, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1531A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on September 2, 2003. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80825, September 29, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1532A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-153A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded. Based on information obtained by Complainant's local exchange carrier, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau See Appendix A. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1545A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1545A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1545A1.txt
  • has fully absolved Complainant of all charges assessed by Z-Tel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Z-Tel Communications IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85752, filed September 30, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1546A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1546A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1546A1.txt
  • find that Talk America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Talk America's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84154, filed June 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1547A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1547A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1547A1.txt
  • has fully absolved Complainant of all charges assessed by ACN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against American Communications Network IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S59624, June 25, 2001. See 47 C.F.R. §§ 64.1100
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  • our rules, we notified CB complaint and CB responded on December 15, 2003 Based on information provided by CB and by Complainant's local exchange carrier, we find that CB has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Billing, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85371, filed October 14, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1549A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1549A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1549A1.txt
  • 2003. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83151, filed March 19, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-154A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on February 13, 2003. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0010870, October 7, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1550A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1550A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1550A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S79301, filed June 21, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1551A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1551A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1551A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 03-S82725 03-S83717 DATE OF COMPLAINT January 30, 2003 April 29, 2003 DATE OF CARRIER RESPONSE April 17, 2003 June 4, 2003
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1558A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1558A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1558A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1559A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1559A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1559A1.txt
  • SBC responded on March 31, 2003. SBC states that authorization was received and confirmed through third party verification. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82553, filed January 22, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-155A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1560A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBCLD of the complaint and SBCLD responded on January 16, 2003. We find that SBCLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBCLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0012649, filed October 8, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1561A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1561A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1561A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBCLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1562A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1562A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1562A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Startec of the complaint and Startec responded on October 28, 2002. We find that Startec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0004036, filed August 5, 2002. See 47 C.F.R.
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against International for a refund of all charges paid to International. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that International must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1566A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1566A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1566A1.txt
  • Qwest responded on June 13, 2003. Qwest states that authorization was received and confirmed through third party verification. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67798, filed January 3, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1567A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1567A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1567A1.txt
  • this Order, Airnex must notify the Commission and Complainant accordingly. Airnex also must notify the Complainant of his or her right to pursue a claim against OTC for a refund of all charges paid to OTC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OTC must forward to Airnex an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1568A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1568A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1568A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1569A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1569A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1569A1.txt
  • Qwest responded on November 13, 2002. Qwest states that authorization was received and confirmed through third party verification. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80651, filed September 26, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-156A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-156A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-156A1.txt
  • the verification requirements of section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85453, October 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1570A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1570A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1570A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Lightyear IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71432, filed March 4, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1571A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1571A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1571A1.txt
  • has fully absolved Complainants of all charges assessed by LDCB in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDCB ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
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  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against 011 ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1573A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1573A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1573A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OTC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1574A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1574A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1574A1.txt
  • VLD of the complaints and VLD responded. VLD states that authorizations were received and confirmed through third party verifications. We find that VLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against VLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-157A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-157A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-157A1.txt
  • for services provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carriers at the rates the subscriber was paying to the authorized carriers at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI AREGRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants' authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-158A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1591A1.txt
  • were changed to MCI without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF INCOMING COMPLAINT DATE OF CARRIER RESPONSE 02-B0012074 October 4, 2002 February 4, 2003 02-S68196 February 26,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-159A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. Based on information provided by Complainants' local exchange carriers, we find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S76396 Gertrude Jozefczyk May 10, 2002 December 13, 2002 02-S81040
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT(S) COMPLAINANT(S) DATE OF INCOMING COMPLAINT DATE OF CARRIER RESPONSE 02-S77189 Ray Woodley April 12, 2002 December 4, 2002 02-S77245 Sam
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  • 1.719 and 64.1150 of our rules, we notified Big Red Wire of the complaint and Big Red Wire responded on June 28, 2002. We find that Big Red Wire did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Big Red Wire IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S72435, January 30, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1656A1.txt
  • for service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1657A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84733 August 8, 2003 October 10, 2003 03-S85087 September 22,
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67927 February 21, 2002 May 23, 2002 03-S000240S September 29,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1659A1.txt
  • our rules, we notified MCI of the complaint and MCI responded on October 27, 2003. MCI states that the Complainant authorized the change in service. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84802, filed August 19, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-165A1.txt
  • America of the complaint and Talk America responded on July 23, 2002. Based on information provided by Talk America and Complainant's local exchange carrier, we find that Talk America has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S73394, filed April 9, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1660A1.txt
  • pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI has produced clear and convincing evidence of a valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF INCOMING COMPLAINT DATE OF CARRIER RESPONSE 03-S84840 August 2, 2003 October 14, 2003 03-S84584 August 5,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1661A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to Complainants' authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of the MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1662A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to APS at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither APS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1663A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1664A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1665A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1665A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1665A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldxChange at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldxChange
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1666A1.txt
  • and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on April 1, 2003. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82528, January 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1667A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1667A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1667A1.txt
  • were changed to MCI without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF INCOMING COMPLAINT DATE OF CARRIER RESPONSE 02-S71653 March 19, 2002 December 4, 2002 02-S79512 July 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1668A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1668A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1668A1.txt
  • Complainants' authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S77382 Eugene Threadgill May 29, 2002 December 4, 2002 02-S81651
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-166A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1672A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1672A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1672A1.txt
  • has fully absolved Complainant of all charges assessed by Comcast in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0040470S, filed April 30, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1674A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1674A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1674A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81498 November 6, 2002 December 16, 2002 03-S82102 January 3, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1675A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1675A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1675A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 02-S72474 March 18, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1676A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1676A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1676A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Capsule Communications at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1677A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1677A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1677A1.txt
  • fully absolved Complainant of all charges assessed by AT&T Broadband in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Broadband IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81692, filed November 29, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1678A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T Corporation at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical Telephone Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1679A1.txt
  • has fully absolved Complainant of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against LCR Telecommunications, LLC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85224, filed October 2, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-167A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84013 03-S84875 03-S84898 03-S84963 03-S84991 03-B0050604S 03-I0028940 03-I0029134 03-I0051343S 03-S000262S May 12, 2003 August
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1680A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 02-S71995 02-B0007138 03-I0050838S DATE OF COMPLAINT October 12, 2001 August 14, 2002 July 24, 2003 DATE OF CARRIER RESPONSE June 3,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-168A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-169A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-170A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-170A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-170A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1712A1.txt
  • upon BellSouth's compliance with the verification requirements of §§ 64.1100-1190, including third party verification, for those affected end-users that ultimately select BellSouth as their service provider. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by BellSouth Telecommunications, on June 9, 2004, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1740A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1740A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1740A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1741A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1741A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1741A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1742A1.txt
  • SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against U.S. Telecom for a refund of all charges paid to U.S. Telecom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that U.S. Telecom must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1743A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1743A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1743A1.txt
  • 30-day period shall be paid by each subscriber to their respective authorized carrier at the rates the subscribers were paying to their respective authorized carrier at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cavalier ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1744A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1744A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1744A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BRW IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Capsule
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1745A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1745A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1745A1.txt
  • has fully absolved Complainants of all charges assessed by Comcast in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Comcast ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF AUTHORIZE COMPLAINT CARRIER RESPONSE CARRIER 03-S82623 03-S83160
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-174A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-174A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-174A1.txt
  • AT&T Broadband's must notify the Commission and Complainant accordingly. AT&T Broadband also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to AT&T Broadband/Comcast an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-175A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-175A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-175A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-176A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1772A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 02-S82048 December 19,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1773A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82653 January 31, 2003 March 27, 2003 03-S82684 January 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1774A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 02-S67100 03-S82271 03-S83174 03-S83959 03-S85195 03-S85644 03-S85779 03-S85787 DATE OF COMPLAINT January 17, 2002 January 15, 2003 March 10, 2003 December
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1775A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1776A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1776A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1776A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T Corporation may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1777A1.txt
  • we notified Vartec of the complaint and Vartec responded on October 20, 2003. Based on information provided by Vartec and by Complainant's local exchange carrier, we find that Vartec has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83323, filed February 21, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1778A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1778A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1778A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical Telephone Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1779A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1779A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1779A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified GCT of the complaints and GCT responded. We find that GCT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Global Crossing Telecommunications, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80515 September 10, 2002 October 11, 2002 03-S83834
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-177A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE 01-S64433 02-S67232 02-S75757 02-S79542 02-S79779 02-S80471 02-S80569 02-S80810 02-S81748 02-S81888 02-S81939 02-S81949 02-B0012670
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  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against ATC for a refund of all charges paid to ATC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage Telecommunications Corporation must forward to Southwestern Bell Telephone Company an amount equal to 150% of all charges paid
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1781A1.txt
  • rules, we notified AT&T of the complaint and AT&T responded on November 25, 2003 Based on information provided by AT&T and the local exchange carrier, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Division Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85455, filed October 31, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1782A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Williams at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PromiseVision IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Williams
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1783A1.txt
  • responded on December 30, 2003. BTC states that authorization was received and confirmed through a third party verifier. We find that BTC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BTC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85547, filed October 29, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1784A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1785A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1785A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1785A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SWBLD IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80424, filed July 10, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1786A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1787A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on December 27, 2002. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81163, filed October 16, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldxChange of the complaint and WorldxChange responded on December 18, 2002. We find that WorldxChange did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldxChange IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81531, filed April 9, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Axces of the complaint and Axces responded on August 26, 2002. We find that Axces did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Axces IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77260, filed June 5, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-178A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1790A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 6, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71338, filed March 19, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on May 20, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70250, filed March 20, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on March 28, 2002. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67640, filed December 28, 2001. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NOS of the complaint and NOS responded on May 10, 2002. We find that NOS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NOS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67111, filed November 29, 2001. See 47 C.F.R.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buyersonline.com IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to PowerNet at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PowerNet
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1796A1.txt
  • responded on April 29, 2002. Excel states that authorization was received and confirmed through a third party verifier. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67988, filed January 20, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1797A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on August 12, 2002. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71431, filed March 8, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1798A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1799A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against McLeod IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82503, filed October 3, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-179A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-179A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-179A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80221 August 16, 2002 January 7, 2003 03-S82283 January 13, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1800A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OTC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1801A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1802A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1803A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1804A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT-N IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1805A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83135, filed March 10, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1806A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1807A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against NBWC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84265, filed June 18, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1808A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-180A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1823A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Vartec of the complaint and Vartec responded on April 10, 2003. We find that Vartec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S82617, filed February 11, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1824A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1824A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1824A1.txt
  • has fully absolved Complainant of all charges assessed by Comcast in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81785, filed December 9, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1825A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1825A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1825A1.txt
  • must notify the Commission and Complainant accordingly. AT&T Corporation also must notify the Complainant of his or her right to pursue a claim against Comcast and for a refund of all charges paid to Comcast. 7. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. 8. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Comcast must forward to AT&T Corporation an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1826A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1826A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1826A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S77141 June 14, 2002 July 29, 2002 02-S77148 June 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1827A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1827A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1827A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S66695 December 12, 2001 February 19, 2002 02-S81092 July 12,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1829A1.txt
  • by Talk on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Talk at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1830A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 18, 2002. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S70229, March 20, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1831A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1832A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1832A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1832A1.txt
  • service providers were changed to MCI without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67536 August 30, 2001 November 23, 2001 02-S80862 August 9, 2002 December
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1833A1.txt
  • service provided after this 30-day period shall be paid by the subscribers to their respective authorized carrier at the rates the subscribers were paying to their respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1834A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1835A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79146 June 20, 2002 December 13, 2002 02-S79497 June 20, 2002
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  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85485 October 29, 2003 January 6, 2004 04-S86205 January 30, 2004
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-B0011297 October 8, 2002 May 16, 2003 02-S71573 April 4, 2002
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  • and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on January 7, 2003. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79557, filed July 18, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S71686 April 2, 2002 July 23, 2002 02-S72526 April 11, 2002
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against OTC for a refund of all charges paid to OTC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OTC must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models CL300FCC and CS40XLC, filed by Geemarc Telecom International Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • of our rules, we notified Cox of the complaint and Cox responded on November 14, 2003. Based on information obtained by Complainant's local exchange carrier, we find that Cox did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0056394S, filed August 19, 2003. See 47 C.F.R.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
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  • 64.1150 of our rules, we notified Business Options of the complaint and Business Options responded on May 10, 2001. We find that Business Options has complied with our rules at the time of the carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S48333, filed April 2, 2001. See 47
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
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  • and Business Options responded. Business Options states that authorizations were received and confirmed through third party verifications. We find that Business Options has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Options ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on August 22, 2003. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84400, filed July 2, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ClearChoice of the complaint and ClearChoice responded on June 13, 2003. We find that ClearChoice did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ClearChoice IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71443, filed March 7, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified McLeodUSA of the complaint and McLeodUSA responded on August 15, 2002. We find that McLeodUSA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71646, filed March 1, 2002. See 47 C.F.R.
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  • authorized carrier must notify the Commission and each Complainant accordingly. Complainants' authorized carrier also must notify each Complainant of their right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to the relevant authorized carriers an amount equal to 150% of all charges paid by each subscriber along
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified CoreComm of the complaint and CoreComm responded on July 9, 2002. We find that CoreComm did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CoreComm IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76437, filed October 19, 2001. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified McLeodUSA of the complaint and McLeodUSA responded on July 25, 2002. We find that McLeodUSA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76311, filed April 9, 2002. See 47 C.F.R.
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • fully absolved Complainant of all charges assessed by the Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBCLD IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84199, filed June 10, 2003. See 47 C.F.R. §§ 64.1100 -
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified CoreComm of the complaint and CoreComm responded on July 1, 2003. We find that CoreComm did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CoreComm IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83013, filed March 3, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AllTel of the complaint and AllTel responded on March 12, 2003. We find that AllTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82668, filed January 2, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified IOS of the complaint and IOS responded on March 25, 2003. We find that IOS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IOS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82541, filed January 21, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1867A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1867A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1867A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 18, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79079, filed July 16, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-186A1.txt
  • 2003. Mercury states that the disputed charge was for the provision internet services. We find, therefore, that Mercury's actions did not result in an unauthorized change of Complainant's telecommunications service provider, and we deny Complainant's complaint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Mercury IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76206, filed March 29, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1876A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1876A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1876A1.txt
  • 2003. Based on information obtained from McLeodUSA and Complainant's local exchange carrier, we find that McLeodUSA has not violated our carrier change rules. Therefore, we find that McLeodUSA's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85047, filed September 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1877A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1877A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1877A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1878A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1878A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1878A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on December 6, 2002. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81600, filed November 21, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1879A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1879A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1879A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on August 12, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77221, filed May 10, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-187A1.txt
  • this Order, SWB must notify the Commission and Complainant accordingly. SWB also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to SWB an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1880A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1880A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1880A1.txt
  • our rules, we notified Qwest complaint and Qwest responded on November 24, 2003. Based on information provided by Qwest and by Complainant's local exchange carrier, we find that Qwest has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85259, filed October 6, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1881A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1881A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1881A1.txt
  • our rules, we notified McLeodUSA complaint and McLeodUSA responded on September 19, 2003. Based on information provided by McLeodUSA and by Complainant's local exchange carrier, we find that McLeodUSA has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0055261S, filed September 4, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1882A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1882A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1882A1.txt
  • Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified US Connect complaint and US Connect responded on April 14, 2004. We find that US Connect has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against US Connect IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82846, filed November 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1883A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1883A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1883A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1884A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1884A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1884A1.txt
  • period shall be paid by the subscribers to the respective authorized carrier at the rates the subscribers were paying to the respective authorized carriers at the time of unauthorized change of the respective telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1885A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1885A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1885A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S70563 02-S70796 02-S72734 02-S77185 02-S79488 DATE OF COMPLAINT 03/18/02 03/13/02 04/15/02 06/07/02 07/11/02 DATE OF CARRIER RESPONSE 05/08/02
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1886A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1886A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1886A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Bullseye IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1887A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1887A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1887A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Covista at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Covista
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1888A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1888A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1888A1.txt
  • this Order, BellSouth must notify the Commission and Complainant accordingly. BellSouth also must notify the Complainant of his or her right to pursue a claim against 011 for a refund of all charges paid to 011. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that 011 must forward to BellSouth an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1889A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1889A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1889A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-188A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1890A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1890A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1890A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor Acceris may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1891A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1891A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1891A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1892A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1892A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1892A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalinx IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1893A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1893A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1893A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither StarTec
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1894A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1895A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 21, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79007, filed April 22, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1896A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1897A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1897A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1897A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1898A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1898A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1898A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1899A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1899A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1899A1.txt
  • 2003. Based on information obtained from Talk and Complainant's local exchange carrier, we find that Talk has not violated our carrier change rules. Therefore, we find that Talk's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82348, filed January 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-189A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1900A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Business of the complaints and Business responded. We find that Business has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Business ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S72524 02-S79365 02-S81744 DATE OF COMPLAINT 04/12/02 07/22/02 11/21/02 DATE OF CARRIER RESPONSE 10/27/03 07/11/03 04/13/04 03-S82629 02/12/03
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1901A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1901A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1901A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1902A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1907A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1907A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1907A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBCLD of the complaint and SBCLD responded on May 20, 2003. We find that SBCLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBCLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83387, filed April 4, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1908A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1908A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1908A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Business of the complaint and Business responded on September 15, 2003. We find that Business did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82264, filed December 31, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1909A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1909A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1909A1.txt
  • March 19, 2002. Business Options states that authorization was received and confirmed through a third party verifier. We find that Business Options has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67119, filed July 30, 2001. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-190A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1910A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1910A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1910A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1911A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1911A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1911A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1912A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1912A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1912A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldxChange of the complaint and WorldxChange responded on February 26, 2003. We find that WorldxChange did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldxChange IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82275, filed January 10, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1913A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1913A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1913A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BCLD of the complaint and BCLD responded on May 5, 2003. We find that BCLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BCLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81614, filed November 1, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1914A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1914A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1914A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on October 20, 2003. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84866, filed August 26, 2003. See 47 C.F.R.
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  • authorized carriers to Broadwing without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Broadwing of the complaints and Broadwing responded. We find that Broadwing did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Broadwing ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
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  • authorized carriers to Americatel without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Americatel of the complaints and Americatel responded. We find that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Americatel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1917A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1917A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1917A1.txt
  • authorized carriers to Global without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaints and Global responded. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Global ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1918A1.txt
  • authorized carriers to Excel without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaints and Excel responded. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Excel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See Appendix A. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1919A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1919A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1919A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on July 26, 2002. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BDP IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76414, filed June 6, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-191A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Affinity IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1920A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1920A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1920A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on February 25, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S66759, filed December 27, 2001. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1922A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1922A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1922A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on April 9, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82107, December 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1923A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1923A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1923A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1924A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1924A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1924A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified CloseCall of the complaint and CloseCall responded on March 31, 2003. We find that CloseCall did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CloseCall IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79057, filed June 3, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1925A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1925A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1925A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1926A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1926A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1926A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ITC^DeltaCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1927A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1927A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1927A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified RSL of the complaint and RSL responded on June 20, 2002. We find that RSL did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RSL IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71451, filed February 27, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1928A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1928A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1928A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Acceris of the complaint and Acceris responded on September 26, 2003. We find that Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82501, filed February 20, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1929A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1929A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1929A1.txt
  • authorized carriers to Qwest without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Qwest ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-192A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-192A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-192A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to TTI National at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TTI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1930A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1930A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1930A1.txt
  • authorized carriers to WCSS without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WCSS of the complaints and WCSS responded. We find that WCSS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WCSS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1931A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1931A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1931A1.txt
  • authorized carriers to VLD without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VLD of the complaints and VLD responded. We find that VLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against VLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1932A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1932A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1932A1.txt
  • authorized carriers to UBC without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified UBC of the complaints and UBC responded. We find that UBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UBC ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1935A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1935A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1935A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against INC 21 ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1936A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1936A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1936A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1937A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1937A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1937A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1938A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1938A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1938A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Covista for a refund of all charges paid to Covista. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Covista must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1939A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1939A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1939A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against Buyersonline for a refund of all charges paid to Buyersonline. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buyersonline IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Buyersonline must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1940A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1940A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1940A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1941A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1941A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1941A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1942A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1942A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1942A1.txt
  • this Order, Vartec must notify the Commission and Complainant accordingly. Vartec also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Vartec an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1943A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1943A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1943A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1947A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1947A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1947A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1948A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1948A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1948A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1949A1.txt
  • by Excel on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1950A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1951A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on January 19, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0072418S, filed October 21, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1952A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S63918 September 10, 2001 November 13, 2001 02-S77231 June 20,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1953A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1953A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1953A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1954A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINTS 01-S61706 02-S72882 03-S82865 03-S85615 03-I0077171S 03-I0077962S 03-I0078748S 04-S85891 04-S85915 04-S85920 04-S85954 04-S85964 04-S86049 DATE OF COMPLAINTS August 2, 2001 April 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1955A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINTS 02-S67838 02-S76264 02-S77363 02-S81653 03-S84273 03-I0078641S 04-S85963 DATE OF COMPLAINTS January 4, 2002 May 24, 2002 May 7, 2002 November 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1959A1.txt
  • by WCSS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1960A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1961A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1961A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1961A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Amtic IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1962A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1962A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1962A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Access IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1963A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Hargray of the complaint and Hargray responded on June 4, 2002. We find that Hargray did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Hargray IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71449, filed February 20, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1964A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1964A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1964A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Globcom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1965A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1966A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1966A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1966A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1967A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1967A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1967A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect America IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1968A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1968A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1968A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1969A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1969A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1969A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against IDT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1970A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1970A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1970A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1971A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and UKI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1972A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1973A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1974A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1974A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1974A1.txt
  • rules, we notified Broadwing of the complaint and Broadwing responded on November 3, 2003. Based on information obtained from Broadwing and Complainant's local exchange carrier, we find that Broadwing has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0050698S, filed July 22, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1975A1.txt
  • period shall be paid by the subscribers to the respective authorized carrier at the rates the subscribers were paying to the respective authorized carriers at the time of unauthorized change of the respective telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and UKI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1977A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0068586S October 16, 2003 February 6, 2004 03-I0069312S November 3, 2003 February 6, 2004 04-S000532S
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1979A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1979A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1979A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified International of the complaint and International responded on June 19, 2003. We find that International did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83810, filed April 28, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-197A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-197A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-197A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1980A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Preferred Billing of the complaint and Preferred Billing responded on September 25, 2002. We find that Preferred Billing did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS DENIED. IT IS FURHTER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79615, filed July 1, 2002. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1987A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1987A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1987A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on April 9, 2003. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70228, filed February 25, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1988A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1988A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1988A1.txt
  • and 64.1150 of our rules, we notified Lightyear of the complaint and Lightyear responded on August 15, 2002. We find that Lightyear has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-02-S77355, filed June 27, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1989A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1989A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1989A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on October 1, 2002. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79771, filed July 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-198A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-198A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-198A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1990A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1990A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1990A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Buyersonline of the complaint and Buyersonline responded on November 13, 2003. We find that Buyersonline did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buyersonline IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85018, filed September 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1991A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1991A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1991A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified USAT of the complaint and USAT responded on February 11, 2003. We find that USAT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USAT IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73538, filed March 19, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1992A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1992A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1992A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ComTech 21 of the complaint and ComTech 21 responded on June 25, 2003. We find that ComTech 21 did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ComTech 21 IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71676, filed April 15, 2002. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1993A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1993A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1993A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 17, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82355, filed November 5, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1999A1.txt
  • interstate revenues of $81.2 billion, NECA arrived at a carrier contribution factor of 0.00356. We approve this figure as the carrier contribution factor for the fund year July, 2004, through June, 2005. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to the authority contained in 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361 and 64.604(c)(5)(iii) of the Commission's rules, that this ORDER is hereby ADOPTED. IT IS FURTHER ORDERED that as compensation rates effective for the 2004-2005 fund year, subject to revision pending our review of any supplemental cost data relating to investment and any cost disallowances challenged by a provider in response to this Order, NECA shall compensate traditional telecommunications relay service
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-199A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-199A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-199A1.txt
  • of our rules, we notified SBC of the complaint and SBC responded on May 28, 2003. Based on information obtained from Complainant's local exchange carrier, we find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S82046, filed December 18, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-200A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-201A1.txt
  • CBS of the complaints and CBS responded. CBS states that authorization was received and confirmed through third party verifications. We find that CBS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against CBS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-202A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-203A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Universal ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-204A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to APS at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither APS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-205A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2088A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2088A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2088A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67036 January 8, 2002 March 4, 2002 02-S81569 October 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2089A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2089A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2089A1.txt
  • verification. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80184, filed July 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-208A1.txt
  • this Order, Excel must notify the Commission and Complainant accordingly. Excel also must notify the Complainant of his or her right to pursue a claim against LDA for a refund of all charges paid to LDA. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Excel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2090A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2090A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2090A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to CIT at the rates the subscriber was paying to CIT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CIT nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2091A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2091A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2091A1.txt
  • provided after this 30-day period shall be paid by subscribers to the Complainants' respective authorized carrier at the rate the subscribers were paying to the respective authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2094A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2094A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2094A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Phone Services, Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2095A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2095A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2095A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred AT&T Corporation
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2096A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2096A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2096A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67107 January 15, 2002 February 25, 2002 02-S77816 June 25,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2097A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2097A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2097A1.txt
  • imposed by CBS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Excel at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Coordinated Billing Services IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2098A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2098A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2098A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Full Service Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2099A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2099A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2099A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Matrix of the complaint and Matrix responded on April 7, 2003. We find that Matrix did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82980, filed March 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-209A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2102A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2102A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2102A1.txt
  • responded on July 29, 2003. BullsEye states that authorization was received and confirmed through a third party verifier. We find that BullsEye has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84239, filed June 13, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2103A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2103A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2103A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2104A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2104A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2104A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2105A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2105A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2105A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Momentum IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2106A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2106A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2106A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Covista of the complaint and Covista responded on October 28, 2003. We find that Covista did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84205, filed June 12, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2107A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2107A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2107A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither its authorized carrier nor TFN may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TFN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2108A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2108A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2108A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 23, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81346, filed October 28, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2109A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2109A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2109A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-210A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2110A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2110A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2110A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-211A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-212A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Granite ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2136A1.txt
  • our rules, we notified Qwest complaint and Qwest responded on December 15, 2003. Based on information provided by Qwest and by Complainant's local exchange carrier, we find that Qwest has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85370, filed October 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2137A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against INC21 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2138A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Business of the complaint and Business responded on April 7, 2003. We find that Business did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0024747, filed January 9, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2139A1.txt
  • our rules, we notified Talk complaint and Talk responded on March 9, 2004. Based on information provided by Talk and by Complainant's local exchange carrier, we find that Talk has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85005, filed August 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2140A1.txt
  • to VarTec without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec complaint and VarTec responded on December 18, 2002. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81137, filed October 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2141A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Budget IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2142A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CloseCall IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2143A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-214A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2163A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2163A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2163A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 6, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73367, filed April 5, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2164A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ezTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2165A1.txt
  • this Order, Wordnet must notify the Commission and Complainant accordingly. Wordnet also must notify the Complainant of his or her right to pursue a claim against UKI for a refund of all charges paid to UKI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UKI must forward to Wordnet an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2166A1.txt
  • Silv responded on May 21, 2004. Silv states that authorization was received and confirmed through third party verification. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84371, filed July 1, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2167A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on September 24, 2003. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82869, filed February 10, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2168A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on October 23, 2003. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76615, filed May 10, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2169A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BCLD of the complaint and BCLD responded on August 9, 2002. We find that BCLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BCLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71287, filed March 21, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2170A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2170A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2170A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2171A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2171A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2171A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ESS of the complaint and ESS responded on January 7, 2004. We find that ESS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ESS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84501, filed July 15, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2172A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2172A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2172A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Acceris of the complaint and Acceris responded on July 29, 2003. We find that Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84071, filed May 21, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2173A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2173A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2173A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2174A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2174A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2174A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2175A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2175A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2175A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Ionex of the complaint and Ionex responded on August 26, 2002. We find that Ionex did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ionex IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73392, filed April 24, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2176A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Business Options of the complaint and Business Options responded on April 4, 2003. We find that Business Options did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Options IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67613, filed September 4, 2001. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2177A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified McLeod of the complaint and McLeod responded on September 4, 2002. We find that McLeod did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S74489, filed April 9, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2178A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified CoreComm of the complaint and CoreComm responded on July 1, 2003. We find that CoreComm did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CoreComm IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81338, filed October 31, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2179A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2179A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2179A1.txt
  • of our rules, we notified Qwest of the complaint and Qwest responded on October 29, 2003. Qwest states that Complainant's toll-free service was properly authorized. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81069, filed September 27, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-217A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2180A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on December 4, 2002. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76611, filed May 6, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2181A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2182A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2182A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2182A1.txt
  • authorized carriers to Qwest without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Qwest ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Americatel of the complaint and Americatel responded on February 11, 2003. We find that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81839, filed December 6, 2002. See 47 C.F.R.
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Clearworld for a refund of all charges paid to Clearworld. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Clearworld must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2185A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2186A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USAN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-218A1.txt
  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S77809 June 20, 2002 August 16, 2002 02-S81704 November 20, 2002
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Matrix of the complaint and Matrix responded on July 22, 2003. We find that Matrix did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84194, filed June 11, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2193A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2193A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2193A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ALLTEL of the complaint and ALLTEL responded on July 16, 2003. We find that ALLTEL did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ALLTEL IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84026, filed May 28, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2194A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Vartec of the complaint and Vartec responded on May 28, 2003. We find that Vartec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83384, filed April 5, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2195A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2195A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2195A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLEC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2196A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2197A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2197A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2197A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on March 17, 2003. We find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82365, filed December 24, 2002. See 47 C.F.R.
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded on July 14, 2003. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk America IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0036558S, filed April 4, 2003. See 47
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  • responded on November 28, 2003. Comcast states that authorization was received and confirmed through a third party verifier. We find that Comcast has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84025, filed May 22, 2003. See 47 C.F.R.
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85094, September 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2200A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TFN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2201A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Integretel of the complaint and Integretel responded on August 2, 2002. We find that Integretel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76850, filed June 10, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2202A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against IDT IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0048037S, filed July 1, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2203A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BOptions of the complaint and BOptions responded on October 20, 2003. We find that BOptions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BOptions IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84934, filed September 4, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2204A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2205A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Global IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84718, filed August 6, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2206A1.txt
  • subscribers for service provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to each authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Connect America ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2207A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VES IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2208A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on March 20, 2002. We find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67113, filed January 8, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2209A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SWBLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-220A1.txt
  • Sprint responded on December 23, 2003. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0062992S, October 6, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2210A1.txt
  • to SBC without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on March 25, 2003. We find that SBC did not violate our rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82638, filed February 3, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2211A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2212A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither its authorized carrier nor RRLD may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2213A1.txt
  • determined that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither MCI nor OneStar may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2216A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 03-S84593 July 31,
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINTS 03-S83733 03-S85736 03-I0056766S 03-I0069800S 03-I0074884S 03-I0075215S DATE OF COMPLAINTS April 28, 2003 November 12, 2003 September 4, 2003 October 20, 2003
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINTS 02-S79222 03-S85561 03-I0039725S 03-I0079521S 04-S85909 DATE OF COMPLAINTS June 7, 2002 November 13, 2003 April 28, 2003 December 16, 2003 December
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S63477 August 24, 2001 October 31, 2001 02-S81016 September 9,
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2221A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2221A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2221A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2222A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2222A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2222A1.txt
  • Network Enhanced must notify the Commission and Complainant accordingly. Network Enhanced also must notify the Complainant of his or her right to pursue a claim against Globcom for a refund of all charges paid to Globcom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Globcom Telecommunications must forward to Network Enhanced an amount equal to 150% of all charges paid by the subscriber along
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Buyers Online at the rates the subscriber was paying to the authorized carrier at the time of the AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on October 6, 2003. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Telecommunications. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83620, filed April 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2225A1.txt
  • 2003. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83186, filed March 27, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • we notified AT&T of the complaint and AT&T responded on July 9, 2002. Based on information provided by AT&T and by Complainant's local exchange carrier, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76267, filed May 13, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2227A1.txt
  • has fully absolved Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82190, filed December 31, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2228A1.txt
  • by Globcom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred Network Enhanced
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2229A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris Communications Partners IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2230A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80491 September 19, 2002 October 29, 2002 03-S82802 October 29,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2232A1.txt
  • that the person on the third party verification recording gave an incorrect telephone number to the third party verifier was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-B0011332, October 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2233A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2233A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2233A1.txt
  • BOI responded on June 26, 2002. BOI states that authorization was received and confirmed through third party verification. We find that BOI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BOI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S76440, filed June 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2234A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2234A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2234A1.txt
  • were changed to MCI without Complainants' authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S66701 December 4, 2001 March 4, 2002 02-S79784 July 10, 2002
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  • charges imposed by OTC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred MCI nor OTC
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2237A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
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  • MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against Discount Plus for a refund of all charges paid to Discount Plus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discount Plus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Discount Plus must forward to MCI an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2240A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ADST of the complaint and ADST responded on February 28, 2003. We find that ADST did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0011249, filed October 8, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Yestel of the complaint and Yestel responded on November 5, 2002. We find that Yestel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80867, filed August 22, 2002. See 47 C.F.R.
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against LDC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81387, filed October 30, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • determined that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither AT&T nor ADST may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2245A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2245A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2245A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2246A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2246A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2246A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2247A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2247A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2247A1.txt
  • determined that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither Verizon nor ADST may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2248A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2248A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2248A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primus
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against USAT IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67851, filed January 28, 2002. See 47 C.F.R. §§ 64.1100 -
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Verizon for a refund of all charges paid to Verizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Verizon must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-225A1.txt
  • of our rules, we notified Toll Free of the complaint and Toll Free responded on November 6, 2003. Upon review of Toll Free's response, we find that Toll Free has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Toll Free IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80696, September 23, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-226A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-226A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-226A1.txt
  • our rules, we notified Global of the complaint and Global responded on June 2, 2002. Based on information provided by Complainants local exchange carrier, we find that Global did not violate our carrier change rules. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70237, February 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2270A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2270A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2270A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Clear Choice of the complaint and Clear Choice responded on December 29, 2003. We find that Clear Choice did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Choice IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85566, filed November 12, 2003. See 47
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on June 10, 2004. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0063996S, filed October 10, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2272A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2272A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2272A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2273A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2273A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2273A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on February 27, 2004. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85853, filed December 18, 2003. See 47 C.F.R.
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  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Americatel for a refund of all charges paid to Americatel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Americatel must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Oregon of the complaint and Oregon responded on November 13, 2003. We find that Oregon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Oregon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85223, filed October 10, 2003. See 47 C.F.R.
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  • this Order, Net895 must notify the Commission and Complainant accordingly. Net895 also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to Net895 an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2277A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2277A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2277A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2278A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2278A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2278A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Globcom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified McLeodUSA of the complaint and McLeodUSA responded on August 28, 2003. We find that McLeodUSA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84687, filed January 17, 2003. See 47 C.F.R.
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  • Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on October 3, 2003. Upon review of Global's response, we find that Global has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84766, August 5, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2280A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2280A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2280A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk America IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85005, filed August 29, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2281A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2281A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2281A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VLD of the complaint and VLD responded on December 4, 2003. We find that VLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85344, filed October 21, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Comcast of the complaint and Comcast responded on November 19, 2003. We find that Comcast did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85165, filed January 16, 2003. See 47 C.F.R.
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  • responded on December 9, 2003. Silv states that authorization was received and confirmed through a third party verifier. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85122, filed August 5, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on February 20, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0074858S, filed December 3, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Telco of the complaint and Telco responded on February 10, 2004. We find that Telco did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telco IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85400, filed October 21, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on October 15, 2003. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0053512S, filed August 12, 2003. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NAC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2289A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2289A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2289A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Universal IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • Sections 1.719 and 64.1150 of our rules, we notified Voicenet of the complaint and Voicenet responded on November 14, 2003. Upon review of Voicenet's response, we find that Voicenet has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Voicenet IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82438, December 2, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2290A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2290A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2290A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 18, 2002. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76249, filed March 27, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2292A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2292A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2292A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2293A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2293A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2293A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-229A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Optical for a refund of all charges paid to Optical. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Optical must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2303A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2303A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2303A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2304A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2304A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2304A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified Talk complaint and Talk responded on May 27, 2003. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83249, filed March 26, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2305A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2305A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2305A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on February 19, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0011331, filed October 8, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2306A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2306A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2306A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on October 6, 2003. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Telecommunications. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83620, filed April 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2307A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2307A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2307A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2308A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2308A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2308A1.txt
  • and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on May 6, 2003. We find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-03-S82830, filed February 25, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2309A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2309A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2309A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ClearWorld for a refund of all charges paid to ClearWorld. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ClearWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ClearWorld must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2310A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified Opex complaint and Opex responded on May 25, 2004. We find that Opex has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83444, filed April 9, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2311A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Vox
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2312A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2313A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2313A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2313A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Opex
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2314A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2314A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2314A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither EDS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2315A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2315A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2315A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Network of the complaint and Network responded on April 19, 2004. We find that Network did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86400, filed March 11, 2004. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2318A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2318A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2318A1.txt
  • to Opex without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Opex complaint and Opex responded on July 10, 2003. We find that Opex has not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81310, filed October 8, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2319A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2319A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2319A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83767, filed May 5, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2320A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2320A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2320A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on November 18, 2002. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80451, filed September 17, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2321A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2321A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2321A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Discount IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84425, filed June 17, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2322A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2322A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2322A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on February 16, 2004. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-03-I0072951S, filed December 1, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2323A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Frontier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2324A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2324A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2324A1.txt
  • MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against Clear World for a refund of all charges paid to Clear World. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Clear World must forward to MCI an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2325A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2325A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2325A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against EconoDial IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84906, file August 12, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2326A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Cavalier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2327A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on November 20, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0003652, filed July 9, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2328A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2328A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2328A1.txt
  • 30-day period shall be paid by each subscriber to their respective authorized carrier at the rates the subscribers were paying to their respective authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Excel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2329A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified eMeritus of the complaint and eMeritus responded on April 24, 2003. We find that eMeritus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eMeritus Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82677, filed January 10, 2003. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2350A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2350A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2350A1.txt
  • responded on February 26, 2003. Integretel states that authorization was received and confirmed through a third party verifier. We find that Integretel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0077169S, filed December 9, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2351A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2351A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2351A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified USLD of the complaint and USLD responded on October 3, 2003. We find that USLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0053410S, filed August 5, 2003. See 47 C.F.R.
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  • Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Connect America for a refund of all charges paid to Connect America. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Connect America must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2353A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2354A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SWBLD of the complaint and SWBLD responded on February 28, 2003. We find that SWBLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SWBLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82257, filed December 24, 2002. See 47 C.F.R.
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  • Nextel must notify the Commission and Complainant accordingly. Nextel also must notify the Complainant of his or her right to pursue a claim against ComTech 21 for a refund of all charges paid to ComTech 21. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ComTech 21 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ComTech 21 must forward to Nextel an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2356A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2356A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2356A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2357A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2357A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2357A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SWBLD IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0012001, filed November 19, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2360A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2360A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2360A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81128 October 16, 2002 November 22, 2002 03-S83626 April 27, 2003
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  • this Order, LDMI must notify the Commission and Complainant accordingly. LDMI also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to LDMI an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2362A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2362A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2362A1.txt
  • has fully absolved Complainants of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against MCI ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85528 October 2,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2363A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2363A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2363A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84078, May 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S66304 November 26, 2002 June 9, 2003 02-S77169 May 15, 2002
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  • this Order, Worldxchange must notify the Commission and Complainant accordingly. Worldxchange also must notify the Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Inc.21.Com Corp. must forward to Worldxchange an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2366A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2366A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2366A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred AT&T Corporation nor
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  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MCI must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2368A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2368A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2368A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S67966 02-S71421 02-S71968 DATE OF COMPLAINT June 1, 2001 March 12, 2002 March 22, 2002 DATE OF CARRIER
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI Metro IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Comcast of the complaint and Comcast responded on April 8, 2003. We find that Comcast did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast Telephony IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82870, filed January 24, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified eMeritus of the complaint and eMeritus responded on April 24, 2003. We find that eMeritus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eMeritus Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82677, filed January 10, 2003. See 47
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  • by Opex on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred MCI nor Opex
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ClearWorld ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ClearWorld may not pursue
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against America IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84080, filed May 22, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2375A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2375A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2375A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83870, filed April 28, 2003. See 47 C.F.R. §§ 64.1100 -
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on November 24, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-03-S85375, filed October 14, 2003. See 47 C.F.R. §§ 64.1100
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T Broadband of the complaint and AT&T Broadband responded on October 11, 2002. We find that AT&T Broadband did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Broadband IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-02-S79778, filed July 16, 2002. See 47 C.F.R. §§
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  • to Integretel without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Integretel complaint and Integretel responded on February 4, 2003. We find that Integretel has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81966, filed December 13, 2002. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2379A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified Opex complaint and Opex responded on May 25, 2004. We find that Opex has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83444, filed April 9, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2380A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2380A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2380A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2381A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2381A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2381A1.txt
  • by AllTel on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2382A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2382A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2382A1.txt
  • Clear World on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred American Tel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2383A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2383A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2383A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Southwestern Bell Telephone Company at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2384A1.txt
  • to Integretel without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Integretel complaint and Integretel responded on February 4, 2003. We find that Integretel has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81966, filed December 13, 2002. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2385A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ezTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2386A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2390A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2390A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2390A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2397A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 21, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82332, filed December 31, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2398A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on October 30, 2003. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global Crossing Telecommunications, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84993, filed September 11, 2003.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2399A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84761 August 12, 2003 September 18, 2003 03-I0025244 January 27,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2400A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on February 28, 2003. We find that AT&T Corporation has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82070, filed December 19, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2401A1.txt
  • We find that VLD has produced clear and convincing evidence of a valid authorized carrier change by the Complainant. Therefore, we find that VLD's action did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0028662, filed February 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2402A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified PNG of the complaint and PNG responded on October 10, 2003. We find that PNG did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84856, filed August 25, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2403A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2403A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2403A1.txt
  • by Ameritech on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ameritech IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Ameritech may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2404A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against CAI for a refund of all charges paid to CAI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Connect America, Inc. must forward to Qwest Communications, Inc. an amount equal to 150% of all charges paid by
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2405A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to One Link at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against One Link Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2406A1.txt
  • has fully absolved Complainants of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Qwest ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE 02-S77422 June 7,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2407A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Inetba IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71960, filed April 4, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2408A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2408A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2408A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on December 13, 2002. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81322, filed October 23, 2002. See 47 C.F.R.
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Telecom USA of the complaint and Telecom USA responded on November 24, 2003. We find that Telecom USA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telecom USA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85161, filed September 4, 2003. See 47
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  • Sage Telecom must notify the Commission and Complainant accordingly. Sage Telecom also must notify the Complainant of his or her right to pursue a claim against McLeodUSA for a refund of all charges paid to McLeodUSA. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that McLeodUSA must forward to Sage Telecom an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2411A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2412A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2413A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • this Order, MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against SBC for a refund of all charges paid to SBC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBC must forward to MCI an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified LCR of the complaint and LCR responded on July 2, 2004. We find that LCR did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S69165, filed January 14, 2002. See 47 C.F.R.
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  • and Business Options responded. Business Options states that authorizations were received and confirmed through third party verifications. We find that Business Options has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Business Options ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 21, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S74907, filed March 15, 2002. See 47 C.F.R.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Broadwing of the complaint and Broadwing responded on April 4, 2003. We find that Broadwing did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0010195, filed October 10, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on August 16, 2002. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BDP IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S77096, filed May 24, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
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  • fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 03-G47926 July 1, 2003 August 22, 2003 03-S84434 July 7,
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  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83906 May 13, 2003 July 25, 2003 03-I0027214 January 14, 2003
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on August 21, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76397, filed May 13, 2002. See 47 C.F.R.
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81601, filed October 22, 2002. See 47 C.F.R. §§ 64.1100 -
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Touch of the complaint and Touch responded on November 14, 2002. We find that Touch did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Touch IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80455, filed September 11, 2002. See 47 C.F.R.
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Primus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81124, filed October 17, 2002. See 47 C.F.R. §§ 64.1100 -
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on March 26, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67622, filed January 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Somerset of the complaint and Somerset responded on January 30, 2003. We find that Somerset did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Somerset IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81962, filed October 21, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on August 8, 2001. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S55578, filed May 21, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S64311 August 7, 2001 November 15, 2002 02-S67757 January 24, 2002
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  • carriers must notify the Commission and Complainants accordingly. Complainants' authorized carriers also must notify the Complainants of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to Complainants' authorized carriers an amount equal to 150% of all charges paid by the subscriber along with
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67038 December 6, 2001 March 4, 2002 02-S68044 January 14, 2002
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model C600, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on March 25, 2003. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-F0021767, filed January 15, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 03-S83724 April 29,
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S62301 September 25, 2001 July 10, 2002 02-S81832 December 4,
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  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S67989 03-I0028598 03-I0052955S DATE OF COMPLAINT January 20, 2002 February 6, 2003 August 4, 2003 DATE OF CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2557A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2557A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2557A1.txt
  • by QuantumLink on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against QuantumLink Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred QuantumLink Communications
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  • we notified Qwest of the complaint and Qwest responded on April 18, 2002. Based on information provided by Qwest and by Complainant's local exchange carrier, we find that Qwest has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S68124, filed February 21, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2559A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2559A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2559A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Universal Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2560A1.txt
  • by SWB on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Southwestern Bell Telephone Company IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2561A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2561A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2561A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on March 14, 2003. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Crossing Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-B0021109, filed January 9, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2562A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2562A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2562A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81121 October 17, 2002 December 10, 2002 02-B0012764 October 17,
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  • 2002. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S66700, filed December 3, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • 2003. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82707, filed February 1, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2565A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2565A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2565A1.txt
  • Rate April 23, 2001. We find that Flat Rate was in compliance with our rules at the time of the switch. Therefore, Flat Rate's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Flat Rate Long Distance Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S42780, filed January 29, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2566A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2566A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2566A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to ACN at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ACN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2567A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2567A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2567A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2568A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2568A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2568A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2570A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2570A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2570A1.txt
  • this Order, Ameritech must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • service provider had been changed to Network without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Network of the complaint. We find that Network did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77252, filed June 13, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified IDT of the complaint and IDT responded on July 29, 2004. We find that IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67998, filed January 25, 2002. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2574A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2574A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2574A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2575A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2575A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2575A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 20, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S68125, filed February 19, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on March 6, 2003. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79603, filed July 15, 2002. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2578A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2578A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2578A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BSP of the complaint and BSP responded on April 24, 2003. We find that BSP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BSP IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S66788, filed January 2, 2002. See 47 C.F.R.
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  • responded on July 27, 2004. LDS states that authorization was received and confirmed through a third party verifier. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82654, filed January 31, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on July 29, 2004. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76977, filed June 10, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2583A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2583A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2583A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on August 5, 2004. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BDP IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71556, filed March 27, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2585A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2585A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2585A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Axces IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81339, filed November 6, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2587A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2587A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2587A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on December 3, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85305, filed October 16, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2588A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2588A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2588A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2589A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2589A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2589A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2594A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2594A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2594A1.txt
  • conditioned upon Verizon's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except the 30-day period waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon Corporation, on August 6, 2004, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2595A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2595A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2595A1.txt
  • conditioned upon Verizon's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except the 30-day period waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon Corporation, on August 6, 2004, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2616A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2616A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2616A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2617A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2617A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2617A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on April 1, 2004. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81334, filed October 23, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2618A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2618A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2618A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2619A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2619A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2619A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Choicetel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76832, filed June 10, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2620A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2620A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2620A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2621A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2621A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2621A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against UKI IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81521, filed October 21, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2622A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2622A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2622A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2623A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2623A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2623A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2624A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2624A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2624A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Citizens of the complaint and Citizens responded on April 13, 2004. We find that Citizens did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Citizens IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83442, filed March 26, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2625A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2625A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2625A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on December 3, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85299, filed October 2, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2626A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2626A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2626A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NCT must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2627A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2627A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2627A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T Broadband of the complaint and AT&T Broadband responded on February 21, 2003. We find that AT&T Broadband did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Broadband IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82276, filed January 14, 2003. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2628A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2628A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2628A1.txt
  • this 30-day period shall be paid by the subscribers to the Complainants' authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Comcast ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Comcast may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2629A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2629A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2629A1.txt
  • after this 30-day period shall be paid by the subscribers to the Complainants'authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Miko Telephone ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Miko Telephone may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2630A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2630A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2630A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2631A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2631A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2631A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom, Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneStar Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2632A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2632A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2632A1.txt
  • by PTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Lifeline at the rates the subscriber was paying to Lifeline at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Promisevision Technology, Inc, IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Lifeline
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2633A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2633A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2633A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Opex Communications at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalinx Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2634A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2634A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2634A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Lightyear of the complaint and Lightyear responded on June 27, 2002. We find that Lightyear did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72441, filed April 17, 2002. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2635A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2635A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2635A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on May 28, 2003. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S83615, filed April 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2636A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2636A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2636A1.txt
  • has fully absolved Complainant of all charges assessed by Network in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Network US, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73370, filed April 5, 2002. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2637A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2637A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2637A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on April 10, 2003. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82618, filed January 30, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2638A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2638A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2638A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Axces of the complaints and Axces responded. We find that Axces did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Axces Telecommunications, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S58239 May 23, 2001 September 12, 2001 02-S79590 April
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  • 22, 2002. We find that RSL COM was in compliance with our carrier change rules at the time of the switch. Therefore, RSL COM's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RSL COM IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S70515, filed March 14, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on July 8, 2003. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global Crossing Telecommunications, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83560, filed April 14, 2003.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified INETBA of the complaint and INETBA responded on July 7, 2003. We find that INETBA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against INETBA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S80823, filed October 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on November 6, 2003. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84941, filed September 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S60828 September 24, 2001 November 26, 2001 02-S68114 January 11, 2002
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on June 12, 2003. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BDP IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79563, filed July 9, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on August 5, 2004. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BDP IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71556, filed March 27, 2002. See 47 C.F.R.
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  • of our rules, we notified CBP of the complaint and CBP responded on October 10, 2002. Based on information obtained by Complainant's local exchange carrier, we find that CBP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBP IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71956, filed April 1, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Conversent of the complaint and Conversent responded on October 17, 2002. We find that Conversent did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Conversent IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80399, filed July 26, 2002. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Matrix of the complaint and Matrix responded on October 3, 2003. We find that Matrix did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84738, filed August 5, 2003. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2650A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2650A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2650A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Eschelon of the complaint and Eschelon responded on July 22, 2004. We find that Eschelon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Eschelon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76290, filed May 9, 2002. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
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  • responded on May 27, 2003. Clearworld states that authorization was received and confirmed through a third party verifier. We find that Clearworld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83361, filed March 27, 2003. See 47 C.F.R.
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  • determined that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither MCI nor Vox may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to TDS, and MCI at the rates the subscriber was paying to TDS, and MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PowerCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TDS, and MCI
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  • by IDT on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor IDT
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified CCC of the complaint and CCC responded on March 18, 2003. We find that CCC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CCC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81522, filed November 6, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on February 4, 2003. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81905, filed December 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
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  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer & Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S70673 March 8, 2002 May 31, 2002 02-S71352 February 20,
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S68056 January 25, 2002 April 15, 2002 02-S69328 Februray 22,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2662A1.txt
  • has fully absolved Complainants of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against MCI ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82868 February 24,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2663A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2664A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2665A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2665A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2665A1.txt
  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S72798 April 29, 2002 July 19, 2002 02-S73492 April 15, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2666A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2688A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on December 23, 2002. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81402, filed October 23, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2693A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2693A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2693A1.txt
  • to Qwest without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest complaint and Qwest responded on May 16, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83247, filed April 7, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2694A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2694A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2694A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2695A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2695A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2695A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Universal IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2696A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2696A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2696A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against McLeodUSA IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76098, filed June 3, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2697A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2697A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2697A1.txt
  • to Qwest without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest complaint and Qwest responded on July 9, 2002. We find that Qwest has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S73368, filed June 10, 2002. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2698A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2698A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2698A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83730, filed April 17, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2699A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified McLeod of the complaint and McLeod responded on January 27, 2003. We find that McLeod did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-02-S81951, filed October 24, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2700A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against UKI IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80648, filed September 26, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2701A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on November 18, 2002. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80690, filed October 1, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2702A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Bell IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2703A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2707A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Primus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77236, filed June 25, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2708A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Advantage may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2709A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on September 24, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0052955S, filed August 4, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2710A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2711A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2712A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2713A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 20, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83718, filed April 28, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2714A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2715A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on August 6, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84325, filed June 24, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2716A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Ameritech nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2717A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified McLeod of the complaint and McLeod responded on August 25, 2003. We find that McLeod did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84572, filed July 22, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2718A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Net895
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2719A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2719A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2719A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on February 12, 2004. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0073916S, filed November 6, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2720A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2720A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2720A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 20, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83718, filed April 28, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2723A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2723A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2723A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on October 13, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84871, filed August 25, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2724A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2724A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2724A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded on December 3, 2003. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk America IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85227, filed October 3, 2003. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2725A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2725A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2725A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 24, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80051, filed July 17, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2726A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2726A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2726A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on May 2, 2003. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83436, filed March 8, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2727A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2727A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2727A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2728A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2728A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2728A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LifeLine IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2729A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2729A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2729A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeodUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2730A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2730A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2730A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2731A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2731A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2731A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Universal ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2732A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2732A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2732A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on September 23, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84719, filed July 30, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2733A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2733A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2733A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2734A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2734A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2734A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2735A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2735A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2735A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on July 23, 2004. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73366, filed April 4, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2736A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2736A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2736A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2737A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2737A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2737A1.txt
  • February 17, 2004. CTS indicates that authorization was received when a letter of agency was signed and processed. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85848, filed December 16, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2738A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2738A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2738A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82336, filed January 14, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2739A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2739A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2739A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2740A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2740A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2740A1.txt
  • responded on July 28, 2004. BOptions states that authorization was received and confirmed through a third party verifier. We find that BOptions has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BOptions IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85183, filed October 6, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2741A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2741A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2741A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NET of the complaint and NET responded on August 11, 2004. We find that NET did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Enhanced Technologies, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S58227, filed July 2, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2742A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against PTI for a refund of all charges paid to PTI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PromiseVision Technology IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PromiseVision Technogy must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2743A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2743A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2743A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-P28259 April 18, 2002 June 18, 2002 03-S82613 January 14,
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  • with the verification requirements of Section 64.1120 of the Commission's rules. On the facts before us, the circumstances resulting in AT&T's receipt of a third party verification with an incorrect name was beyond the carrier's control. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S80102, filed July 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2745A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2745A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2745A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 03-S82391 DATE OF COMPLAINT January 31, 2003 DATE OF CARRIER RESPONSE March 17, 2003 03-I0057942S 03-I0074549S September 9, 2003 November 3,
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  • fully absolved Complainant of all charges assessed by Talk America in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk America IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73093, filed April 17, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2752A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2752A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2752A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TTI/WorldCom nor PowerNet
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2753A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2753A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2753A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2754A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2754A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2754A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2755A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2755A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2755A1.txt
  • and 64.1150 of our rules, we notified American of the complaint and American responded on October 23, 2003. We find that American has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85118 filed August 25, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2757A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2757A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2757A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on November 5, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0056487S, filed September 8, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2758A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2758A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2758A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2759A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2759A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2759A1.txt
  • responded on August 3, 2004. Global TelData states that authorization was received through a third party verifier. We find that Global TelData has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global TelData IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0057998S, filed July 7, 2003. See 47
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Connect America of the complaint and Connect America responded on August 12, 2004. We find that Connect America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Connect America IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83857, filed April 28, 2003. See 47
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on August 12, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84442, filed June 16, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on March 12, 2004. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85459, filed October 31, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Americatel of the complaint and Americatel responded on November 18, 2003. We find that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Americatel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85163, filed September 4, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on February 9, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85821, filed December 10, 2003. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Ameritech of the complaint and Ameritech responded on May 22, 2002. We find that Ameritech did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Ameritech IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67801, filed January 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2766A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2766A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2766A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and PNG may not pursue
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Epicus of the complaint and Epicus responded on July 22, 2002. We find that Epicus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Epicus IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S74487, April 17, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2768A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Americatel of the complaint and Americatel responded on August 9, 2002. We find that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S77201, filed June 5, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2769A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84868 August 27, 2003 February 4, 2004 03-S85735 December 3,
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  • Sprint responded on January 23, 2004. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85593, filed November 19, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • Commission's rules. On the facts before us, the circumstances resulting in Sprint's receipt of an LOA with an incorrect name was beyond the carrier's control. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84900, filed August 15, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2772A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84381 July 14, 2003 August 29, 2003 03-S85623 November 18,
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S67535 February 1, 2002 February 22, 2002 02-S70608 March 14, 2002
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2776A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2776A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2776A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on January 16, 2003. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81399, filed October 25, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2777A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2778A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2778A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2778A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83650 April 25, 2003 June 23, 2003 03-S83773 April 30, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2779A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2779A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2779A1.txt
  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S61414 August 13, 2001 September 26, 2001 01-S70728 March 18, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2780A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2780A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2780A1.txt
  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S68919 March 7, 2002 May 2, 2002 02-S71371 March 22, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2781A1.txt
  • this Order, VarTec must notify the Commission and Complainant accordingly. VarTec also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to VarTec an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2782A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2783A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on May 28, 2003. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-03-S84111, filed May 13, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2784A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CTS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2785A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2785A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2785A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83730, filed April 17, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2786A1.txt
  • Touch America must notify the Commission and Complainant accordingly. Touch America also must notify the Complainant of his or her right to pursue a claim against Accxx for a refund of all charges paid to Accxx. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Accxx Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Accxx Telecommunications must forward to Touch America an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2787A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on April 15, 2003. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0024612, filed December 30, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2788A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2789A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on May 9, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83074, filed March 5, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2790A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2791A1.txt
  • responded on January 7, 2004. Excel states that authorization was received and confirmed through a third party verifier. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84850, filed August 19, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2792A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against KISS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2795A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2796A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Broadwing IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73385, filed April 29, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2797A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2798A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2799A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on August 3, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0045953S, filed June 16, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2800A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaints and Global responded. We find that Global's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Global ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S77365 02-S79297 DATE OF COMPLAINT 05/06/02 07/22/02 DATE OF CARRIER RESPONSE 09/11/02 09/18/02 03-S84470 06/27/03 09/04/03 See Appendix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2801A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79247 July 12, 2002 September 20, 2002 02-S81433 December 4,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2802A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2803A1.txt
  • has fully absolved Complainant of all charges assessed by PTG in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Primus Telecommunications Group, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S55457, filed June 20, 2001 See 47 C.F.R.
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  • this Order, MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T must forward to MCI an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2805A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ADST of the complaint and ADST responded on July 14, 2003. We find that ADST did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America's Digital Satellite Telephone, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S73402, filed April 9, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2806A1.txt
  • responded. We find that AT&T's has produced clear and convincing evidence of a valid authorized carrier change of Complainants. Therefore, we find that AT&T actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 03-S84126 03-S84263 03-I0049756S DATE OF COMPLAINT June 5, 2003 May 21, 2003 June 10, 2003 DATE OF CARRIER RESPONSE July 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2807A1.txt
  • that AT&T has complied with the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave the incorrect name was beyond the control of AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S83283, filed March 19, 2003. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2808A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S57323 June 22, 2001 August 15, 2001 03-I0028418 February 13,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2809A1.txt
  • has fully absolved Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84321, filed June 16, 2003 See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2810A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85140 September 30, 2003 November 18, 2003 03-I0071926S October 29,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2811A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2812A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2813A1.txt
  • by Cox on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor Cox
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2814A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2814A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2814A1.txt
  • by Primus on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Primus
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2815A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2815A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2815A1.txt
  • Clearworld responded on March 25, 2004. Clearworld states that authorization was received and confirmed through third party verification. We find that Clearworld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83740, March 31, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2816A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2816A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2816A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2817A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2817A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2817A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2818A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2818A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2818A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2819A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2819A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2819A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82841 February 24, 2003 May 1, 2003 03-S85508 October 27, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2820A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2821A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2822A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2823A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither its authorized carrier nor NOS may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NOS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2826A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2826A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2826A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Inetba of the complaint and Inetba responded on January 9, 2003. We find that Inetba did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Inetba IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79592, filed July 11, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2827A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2827A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2827A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BellSouth of the complaint and BellSouth responded on April 15, 2002. We find that BellSouth did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BellSouth IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S67909, filed February 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2829A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2830A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2831A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Touch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2833A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2834A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Miko IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2835A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2836A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2836A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2836A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on March 18, 2003. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BDP IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-F0007637, filed September 10, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2848A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2849A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2850A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 31, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84187, filed June 10, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2915A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2915A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2915A1.txt
  • by Yestel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2916A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2916A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2916A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2917A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2917A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2917A1.txt
  • for service provided after this 30-day period shall be paid by subscribers to the Complainants' authorized carrier at the rate the subscribers were paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2918A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldXChange at the rates the subscriber was paying to WorldXChange at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldXChange nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2919A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2919A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2919A1.txt
  • service provided after this 30-day period shall be paid by the subscribers to the respective authorized carrier at the rate the subscribers were paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2920A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2920A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2920A1.txt
  • for service provided after this 30-day period shall be paid by each subscriber to that subscriber's authorized carrier at the rates that subscribers was paying to its authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2921A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2921A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2921A1.txt
  • Sprint responded on January 17, 2003. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81699, November 12, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2922A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2922A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2922A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on April 11, 2003. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S82443, filed January 2, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2924A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2924A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2924A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PowerNet
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2925A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2925A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2925A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WCSS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ameritech,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2926A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2926A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2926A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Opex of the complaint and Opex responded on October 10, 2003. We find that Opex did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84902, filed August 14, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2927A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2927A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2927A1.txt
  • after this 30-day period shall be paid by the subscribers to the Complainants' respective authorized carrier at the rate the subscribers were paying to the respective authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UKI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2928A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2928A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2928A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2929A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2929A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2929A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified LCR of the complaint and LCR responded on August 31, 2004. We find that LCR did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S74508, filed May 6, 2002. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2930A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2930A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2930A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Optical for a refund of all charges paid to Optical. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Optical IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Optical must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2931A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2931A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2931A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on November 25, 2003. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85225, filed September 8, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2932A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2932A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2932A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified IDT of the complaint and IDT responded on December 11, 2002. We find that IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Informal Complaint No. IC-02-S80439, filed September 4, 2002. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2935A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2935A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2935A1.txt
  • responded. We find that AT&T's has produced clear and convincing evidence of a valid authorized carrier change of Complainants. Therefore, we find that AT&T actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S85944 04-S85976 DATE OF COMPLAINT December 23, 2003 December 22, 2003 DATE OF CARRIER RESPONSE March 8, 2004 March 10, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2936A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2936A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2936A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred MCI nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2937A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2937A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2937A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Telephone Express of the complaint and Telephone Express responded on November 6, 2003. We find that Telephone Express did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telephone Express IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84880, filed August 25, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2938A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2938A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2938A1.txt
  • On the facts before us, the circumstances resulting in AT&T's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86359 04-W7669093S DATE OF COMPLAINT February 23, 2004 January 29, 2004 DATE OF CARRIER RESPONSE April 12, 2004 March 12, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2939A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2939A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2939A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on July 9, 2003. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83909, filed May 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2940A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2940A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2940A1.txt
  • by OTC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the AT&T Corporation at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical Telephone Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2941A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2941A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2941A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Matrix Telecom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85202, October 3, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2942A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2942A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2942A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on September 9, 2003. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84394, filed June 17, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2943A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2943A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2943A1.txt
  • imposed by ATC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2944A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2944A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2944A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against MCI IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0045221S, filed June 11, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2945A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2945A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2945A1.txt
  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S66209 October 17, 2001 March 28, 2002 02-S81472 November 1, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2946A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2946A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2946A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on July 25, 2003. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84045, filed June 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2947A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2947A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2947A1.txt
  • service provided after this 30-day period shall be paid by subscribers to the Complainants' respective authorized carrier at the rate the subscribers were paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2949A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on August 12, 2004. We find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S73401, filed May 10, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2950A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on December 19, 2001. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S63474, filed September 7, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2952A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UKI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Network ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-2956A1.txt
  • by Buyersonline on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Buyersonline IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor Buyersonline
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against NAC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73303, filed April 4, 2002. See 47 C.F.R. §§ 64.1100 -
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model C440, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • complaints listed in the July Notice for which no additional information was received by the August 16, 2004 deadline are hereby dismissed. A list of the complaints dismissed herein is attached at Appendix A. ORDERING CLAUSE Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.719, and 64.1100-64.1195 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, 64.1100-64.1195, the complaints listed in Appendix A are DISMISSED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Appendix A Informal Complaint Numbers: 01-S52091 01-S58318 01-S60205 01-S61086 02-S67160 02-S67654 02-S68023 02-S68491 02-S71109 02-S73099 02-S73337 02-S73363 02-S73376 02-S73467 02-S77181 02-S77441 02-S79379
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  • that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither AT&T nor Vox Populi may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vox Populi IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3000A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3000A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3000A1.txt
  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86050 December 18, 2003 March 10, 2004 04-S86180 January 28, 2004
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  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86529 February 9, 2004 May 17, 2004 04-S87479 June 1, 2004 August 9, 2004 04-S87480
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85982 January 5, 2004 April 14, 2004 04-S86290 February 9,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3003A1.txt
  • provided after this 30-day period shall be paid by each the subscriber to each subscriber's authorized carrier at the rate each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant Complainant and
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0076815S October 26, 2003 February 24, 2004 04-S86668 April 12,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3035A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3035A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3035A1.txt
  • has fully absolved Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 04-S86402 March 1,
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  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S85943 04-S86146 DATE OF COMPLAINT December 18, 2003 January 29, 2004 DATE OF CARRIER RESPONSE March 8, 2004 March 9, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3068A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3068A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3068A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3069A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3069A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3069A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primus
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3070A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3070A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3070A1.txt
  • Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BellSouth for a refund of all charges paid to BellSouth. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BellSouth must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3071A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3071A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3071A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3072A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3072A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3072A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comtech IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TTI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3073A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3073A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3073A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3074A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3074A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3074A1.txt
  • March 22, 2004. Telecom USA submitted a third party verification as authorization for the switch of the Complainant's service. We find that Telecom USA has produced clear and convincing evidence of a valid authorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telecom USA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86038, filed December 3, 2003. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3075A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3075A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3075A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against UCN for a refund of all charges paid to UCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UCN must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3076A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3076A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3076A1.txt
  • and 64.1150 of our rules, we notified Horizon of the complaint and Horizon responded on April 19, 2004. We find that Horizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85971, filed December 19, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3077A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3077A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3077A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WilTel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86033, filed January 20, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3078A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3078A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3078A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3079A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3079A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3079A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against INC21 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3080A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3080A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3080A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3081A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3081A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3081A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on May 17, 2004. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86620, filed March 29, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3082A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3082A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3082A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3083A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3083A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3083A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ClearWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3085A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3085A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3085A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Inc21 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3089A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3089A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3089A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3090A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3090A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3090A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86704 04-S86858 04-S87067 DATE OF COMPLAINT February 23, 2004 April 8, 2004 May 5, 2004 DATE OF CARRIER RESPONSE June 3,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3091A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3091A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3091A1.txt
  • On the facts before us, the circumstances resulting in AT&T's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86000 04-S86798 04-S86881 04-S87009 DATE OF COMPLAINT January 10, 2004 March 25, 2004 April 28, 2004 May 7, 2004 DATE OF
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86126 04-S86590 DATE OF COMPLAINT January 15, 2004 February 12, 2004 DATE OF CARRIER RESPONSE February 26, 2004 May 18, 2004
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S85938 04-S86073 04-S86149 04-S86202 04-S86275 04-S86433 04-S86434 04-S86454 04-S86495 04-S86524 04-S86582 04-S86585 04-S86587 04-S86602 04-S86612 DATE OF COMPLAINT December 30, 2003
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  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 03-S84988 03-I0055124S 04-S86709 DATE OF COMPLAINT September 3, 2003 August 26, 2003 February 23, 2004 DATE OF CARRIER RESPONSE October 28,
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  • TeleUno on the subscribers for services provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to the the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against TeleUno International ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and TeleUno International nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3097A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3097A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3097A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor APS
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  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against OneStar for a refund of all charges paid to OneStar Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneStar Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3099A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3099A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3099A1.txt
  • Horizon responded on August 18, 2004. Horizon states that authorization was received and confirmed through third party verification. We find that Horizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-I0090480S, filed January 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3100A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3100A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3100A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AIRNEX at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AIRNEX nor APS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3101A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3101A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3101A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 15, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S000418S1, filed January 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3102A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3102A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3102A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global Crossing nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3103A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3103A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3103A1.txt
  • Access has complied with the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of National Access. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against National Access Long Distance. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S85934, filed December 22, 2003. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3104A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3104A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3104A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3109A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3109A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3109A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86547 04-S86713 04-S86722 04-S86802 04-S86805 04-S86806 04-S86930 04-S87226 04-S87233 04-S86731
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3110A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3110A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3110A1.txt
  • 2003. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0058103S, filed September 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3111A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3111A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3111A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau INFORMAL COMPLAINT 04-S86682 04-S86689 04-S86746 04-S86748 04-S86828 04-S86847 04-S86852 04-S86899 04-S86986 04-S86989 04-S87001 04-S87005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3112A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3112A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3112A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3113A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3113A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3113A1.txt
  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86093 January 22, 2004 April 7, 2004 04-S86444 April 2, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3114A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3114A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3114A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3115A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3115A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3115A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3116A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3116A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3116A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3117A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3117A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3117A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3118A1.txt
  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE 04-S86997 March 4, 2004 June 21, 2004 04-S87902 July 1, 2004 August 26, 2004 04-S87939 July 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3119A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3119A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3119A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86437, filed February 10, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3120A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3121A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3121A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3121A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83320 March 12, 2003 May 21, 2003 03-S85590 November 14, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3122A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3123A1.txt
  • find that MCI has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against MCI, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86632 04-S86647 04-S86714 04-S86775 04-S87071 04-S87163 04-S87195 04-S87204 04-S87242 04-S87390 04-S87473 04-S87568 04-S87782 04-S84844 04-S87898 04-S000620S DATE OF
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3124A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3125A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3125A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3125A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to VarTec at the rates the subscriber was paying to VarTec at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither VarTec nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3126A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3126A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3126A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3128A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3128A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3128A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85967 October 6, 2003 April 14, 2004 04-S86235 January 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3130A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3130A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3130A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3131A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3131A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3131A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S85594, filed November 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3132A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3132A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3132A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IQ Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S85877, filed December 22, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3133A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to its authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3134A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3134A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3134A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sage IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86034, filed January 14, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3135A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3135A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3135A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • On the facts before us, the circumstances resulting in AT&T's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S87121 04-S87234 04-S87237 04-S87240 04-S87249 04-S87276 DATE OF COMPLAINT April 15, 2004 March 29, 2004 May 25, 2004 March 18, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3139A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3140A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cavalier for a refund of all charges paid to Cavalier. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cavalier must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3141A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on January 28, 2004. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85215, filed October 6, 2003. See 47 C.F.R.
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  • 1.719 and 64.1150 of our rules, we notified U.S. Telecom of the complaint and U.S. Telecom responded on April 5, 2004. We find that Excel produced clear and convincing evidence that Complainant authorized a carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86181, filed January 29, 2004. See 47
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  • find that New Rochelle has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that New Rochelle's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against New Rochelle ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86055 04-S86114 DATE OF COMPLAINT 01/24/04 01/29/04 DATE OF CARRIER RESPONSE 07/28/04 07/28/04 See Appendix A. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3144A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Bullseye ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carriers
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  • this 30-day period shall be paid by the subscribers to the respective authorized carriers at the rates the subscribers were paying to the respective authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against TeleUno ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and TeleUno may not pursue
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  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3147A1.txt
  • must notify the Commission and Complainant accordingly. Ameritech also must notify the Complainant of his or her right to pursue a claim against U.S. Telecom for a refund of all charges paid to U.S. Telecom. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that U.S. Telecom must forward to Ameritech an amount equal to 150% of all charges paid by the subscriber along
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  • Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Tandy Electronics' waiver request. As a result, Tandy Electronics may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model 43-2232, filed by Tandy Electronics (China) Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1)
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor LCR
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3282A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3282A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3282A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to TTE at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against National Access Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on February 4, 2004. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard D. Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S85893, filed December 11, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3285A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3285A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3285A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to American Long Lines at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither American
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  • of our rules, we notified Budget Call Long Distance of the complaint and Budget Call Long Distance responded on May 20, 2004. We find that Budget Call Long Distance did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Budget Call Long Distance IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Richard D. Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86044, filed January 12, 2004. See 47
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Inc21 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • AT&T must notify the Commission and Complainant accordingly. Verizon & AT&T also must notify the Complainant of his or her right to pursue a claim against WALD for a refund of all charges paid to WALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WALD must forward to Verizon & AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3290A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3290A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3290A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither VarTec
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3291A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3291A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3291A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Qwest
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  • Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3293A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3293A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3293A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Choice IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3294A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3294A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3294A1.txt
  • verifications. We find that ClearWorld has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that ClearWorld's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against ClearWorld ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard D. Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86349 04-S86384 04-S86697 04-S87050 DATE OF COMPLAINT 02/29/04 02/09/04 02/17/04 05/06/04 DATE OF CARRIER RESPONSE 05/03/04 05/27/04 05/21/04 06/21/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3295A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3295A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3295A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against 011 ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3296A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3296A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3296A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3297A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against INC 21 ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3298A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3298A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3298A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3299A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3299A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3299A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3300A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3300A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3300A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3307A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3307A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3307A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE 03-S85714
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3308A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3308A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3308A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on March 2, 2004. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86131, filed January 12, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3309A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3309A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3309A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Opex Communications at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred Opex Communications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3310A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3311A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3312A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0072907S October 30, 2003 February 23, 2004 03-I0077953S November 13, 2003 February
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  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85128 September 26, 2003 December 3, 2003 03-S85241 September 30, 2003 December 3,
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  • has fully absolved Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86336 February 23,
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3340A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3340A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3340A1.txt
  • We find that Horizon has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Horizon's actions did not result in an unauthorized change in Complainants' telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Horizon ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Richard D. Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Horizon must remove all charges incurred for service provided to Complainants for the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3341A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3341A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3341A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Rochelle ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3342A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3342A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3342A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3361A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3361A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3361A1.txt
  • by SBC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3362A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3362A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3362A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tel West IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3363A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3363A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3363A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to Southwestern Bell at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Aire Spring IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern Bell
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3364A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3364A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3364A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Nationwide of the complaint and Nationwide responded on September 20, 2004. We find that Nationwide did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nationwide IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86943, filed March 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3365A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3365A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3365A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Main for a refund of all charges paid to Main. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Main IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Main must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3366A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3366A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3366A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3367A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3367A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3367A1.txt
  • CBS responded on June 7, 2004. CBS states that authorization was received and confirmed through third party verification. We find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CBS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86418, filed February 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3368A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3368A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3368A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TNCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3369A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3369A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3369A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LecStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3370A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3370A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3370A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • by Pioneer on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primus at the rates the subscriber was paying to Primus at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Pioneer IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primus nor Pioneer
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Americatel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86615, filed March 30, 2004. See 47 C.F.R. §§ 64.1100 -
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  • notify the Commission and Complainant accordingly. IDT Corporation also must notify the Complainant of his or her right to pursue a claim against U.S. Telecom for a refund of all charges paid to U.S. Telecom. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that U.S. Telecom must forward to IDT Corporation an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3374A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3374A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3374A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified OPTICOM of the complaints and OPTICOM responded. We find that OPTICOM's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against OPTICOM ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86724 04-S86970 DATE OF COMPLAINT 04/22/04 04/28/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3376A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3376A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3376A1.txt
  • and LDCB responded on March 2, 2004. LDCB states authorization was received and confirmed through third party verification. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Long Distance Consolidated Billing Co.. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85984, filed January 5, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a);
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  • verifications. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88078 August 4, 2004 October 5, 2004 04-I0095415S February 27, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3378A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on August 23, 2004. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S000637S, filed June 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3379A1.txt
  • agency. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86378 March 1, 2004 April 26, 2004 04-S87464 April 1, 2004
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3381A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3381A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3381A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3383A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3383A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3383A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates the subscriber was paying to their respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86609 March 25, 2004 May 12, 2004 04-S86979 May 5, 2004 July 13, 2004 04-S88220
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  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3386A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87626 May 5, 2004 August 16, 2004 04-S87792 February 23,
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  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S87715 04-S87722 04-S87731 04-S87777 DATE OF COMPLAINT June 21, 2004 June 21, 2004 June 25, 2004 June 22,
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  • rules. On the facts before us, the circumstances resulting on AT&T's receipt of a letter of agency with an incorrect name was beyond AT&T's control. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S87385 04-S87396 04-S87445 04-S88133 DATE OF COMPLAINT April 26, 2004 May 26, 2004 June 2, 2004 August 9,
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Excel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Excel may not pursue
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3399A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3400A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3401A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3402A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3403A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3403A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3403A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3404A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3405A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3406A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3407A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3410A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3410A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3410A1.txt
  • imposed by Lightyear on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3411A1.txt
  • imposed by OneLink on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3412A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against National Access IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86089, filed February 2, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3413A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneStar ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3414A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against CTS for a refund of all charges paid to CTS Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, LLC IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86134, filed January 20, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3415A1.txt
  • SBC responded on March 30, 2004. SBC states that authorization was received and confirmed through third party verification. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000453S, filed February 18, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3416A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86177, filed January 14, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3422A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3423A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3424A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88254, filed August 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3425A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86081 January 29, 2004 March 5, 2004 04-S86845 April 2,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3426A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3426A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3426A1.txt
  • has fully absolved Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86332 February 2,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3427A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3427A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3427A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 26, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86182, filed February 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3428A1.txt
  • Verizon responded on April 9, 2004. Verizon states that authorization was received and confirmed through third party verification. We find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86234, filed January 28, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3429A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3429A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3429A1.txt
  • SBC responded on April 12, 2004. SBC states that authorization was received and confirmed through third party verification. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Richard Smith, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86289, filed January 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L. No.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3430A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus Telecommunications, Inc.. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3431A1.txt
  • 5, 2004. Long Distance Savings states that authorization was received and confirmed through third party verification. We find that Long Distance Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance Savings IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86355, filed March 4, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3432A1.txt
  • Cox responded on April 7, 2004. Cox states that authorization was received and confirmed through third party verification. We find that Cox has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86376, filed February 27, 2004 See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3433A1.txt
  • NET responded on April 23, 2004. NET states that authorization was received and confirmed through third party verification. We find that NET has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NET IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86510, filed February 11, 2004 See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3434A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Williams of the complaint and Williams responded on April 28, 2004. We find that Williams did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Williams IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86455, filed March 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3435A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3435A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3435A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified New Access of the complaint and New Access responded on June 4, 2004. We find that New Access did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Access IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86111, filed January 30, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3436A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3437A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3438A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Tralee of the complaint and Tralee responded on September 28, 2004. We find that Tralee did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tralee IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000714S, filed August 26, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3439A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Ridley of the complaint and Ridley responded on May 26, 2004. We find that Ridley did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ridley IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86710, filed April 19, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3440A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Main Street IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3441A1.txt
  • find that New Rochelle has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that New Rochelle's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against New Rochelle ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S87347 04-S88151 DATE OF COMPLAINT 03/30/04 07/28/04 DATE OF CARRIER RESPONSE 09/08/04 09/15/04 See Appendix A. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3448A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on December 4, 2003. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S000283S, filed September 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3450A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3451A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3451A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3451A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to each Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscribers along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3452A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3453A1.txt
  • must notify the Commission and Complainants accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3460A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comtech IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85678, filed October 17, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3461A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Matrix IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86058,filed September 30, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3462A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3463A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Bullseye IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3464A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Bullseye ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3465A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Rochelle IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3466A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on April 7, 2004. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86401, filed March 10, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3469A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3469A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3469A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • has fully absolved Complainants of all charges assessed by Ivantage in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Ivantage IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85897, filed December 12, 2003 See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3485A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3485A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3485A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NECC of the complaint and NECC responded on February 10, 2004. We find that NECC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85921, filed December 22, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3486A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3486A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3486A1.txt
  • Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against National Access for a refund of all charges paid to National Access Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against National Access Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 11, 2004. We find that Qwest has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86032, filed January 20, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3488A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3488A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3488A1.txt
  • service. We find that Legent has not produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Legent's actions did result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Legent ARE GRANTED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86075 January 15, 2004 March 15, 2004 04-S86129 January 29, 2004
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor OneLink
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Teldata IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Net895
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  • Based on information obtained from ACN and each Complainant's local exchange carrier, we find that ACN has not violated our carrier change rules. Therefore, we find that ACN's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against ACN ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86996 04-S87129 04-S87303 04-S88080 04-S88155 DATE OF
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  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Excel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
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  • verifications. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Spectrotel Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S87386 04-S87619 04-S87825 04-S87906 04-S87941 04-S88315 04-S000705S DATE OF COMPLAINT 05/11/04 06/14/04 06/18/04 07/06/04 07/19/04 08/28/04 08/12/04 DATE
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on February 26, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85847, filed December 16, 2003. See 47 C.F.R. §§
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  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86426 March 15, 2004 April 23, 2004 04-S88217 August 16, 2004 October 14, 2004 04-I0114528S
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  • provided after this 30- day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3540A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3540A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3540A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3542A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3542A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3542A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87293 May 20, 2004 July 29, 2004 04-S87431 June 1, 2004
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86265 January 28, 2004 April 5, 2004 04-S87117 May 4, 2004
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  • of the complaints and LCR responded. LCR states that authorizations were received and confirmed through third party verification. We find that LCR has produced clear and convincing evidence of a valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86305 February 19, 2004 April 8, 2004 04-S86329 February 18, 2004 April 8,
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  • has reached a settlement with the State of Florida in the underlying complaint which formed a basis for the petition. In light of the parties' settlement of the issues giving rise to the petition, we do not find it necessary at this time to address issues raised by the petition and dismiss the petition as requested. Accordingly, pursuant to Sections 0.361 and 1.2 of the Commission's rules, 47 C.F.R. §§ 0.361 and 1.2, IT IS ORDERED that the Motion to Withdraw Petition for a Declaratory Ruling by Express Consolidation, Inc. is GRANTED and the Petition for a Declaratory Ruling is DISMISSED. Federal Communications Commission P. June Taylor Chief of Staff, Consumer & Governmental Affairs Bureau (...continued from previous page) (continued....) Federal
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  • and 64.1150 of our rules, we notified CTS of the complaint and CTS responded on September 27, 2004. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88295, filed August 16, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on July 9, 2004. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87277, filed May 22, 2004. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Rochelle IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SGC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against Qwest for a refund of all charges paid to Qwest. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Qwest must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
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  • verifications. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDS Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86569 04-S87268 04-S87376 04-S87419 04-S87458 04-S87465 04-S87475 04-S87562 04-S87707 04-S87776 04-S87962 04-S88030 04-S88033 04-S88047 04-S88090 04-S88183 04-S88328 04-S88364
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3633A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3633A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3633A1.txt
  • this 30-day period shall be paid by the subscribers to the respective authorized carrier at the rates the subscribers were paying to the respective authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against IP ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and IP may not pursue
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
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  • period shall be paid by the subscribers to the Complainants' respective authorized carrier at the rates the subscribers were paying to the Complainants' respective authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Spectrotel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Spectrotel may not pursue
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  • verifications. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Excel's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Excel ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86741 04-I0106173S DATE OF COMPLAINT 02/25/04 07/19/04 DATE OF CARRIER RESPONSE 05/11/04 09/10/04 See Appendix A. See 47
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  • find that SBC has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that SBC's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against SBC Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • verifications. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against BNLD ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86695 04-S87634 04-S87674 04-S88201 04-S000622S DATE OF COMPLAINT 04/19/04 06/21/04 06/17/04 07/28/04 06/21/04 DATE OF CARRIER RESPONSE 07/20/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3643A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3643A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3643A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on May 20, 2004. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86580, filed April 6, 2004. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified USAT of the complaint and USAT responded on June 7, 2004. We find that USAT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USAT IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86320, filed February 26, 2004. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on December 22, 2003. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0068828S, filed September 11, 2003. See 47 C.F.R.
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  • by New Century on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-I0073652S, filed December 1, 2003. See 47 C.F.R.
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  • Sprint responded on September 5, 2003. Sprint states that authorization was received and confirmed through third party verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-03-S84491, July 14, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Sprint must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint Local IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0071991S November 17, 2003 April 14, 2004 04-S87283 May 24, 2004 July 16,
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0073993S November 12, 2003 February 18, 2004 04-S86882 April 8, 2004
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  • rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. In addition, Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Verizon ARE GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85591 November 14, 2003 January 22, 2004 04-S87807 July 1,
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  • to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Sprint must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0078850S December 18, 2003 February 25, 2004 04-S85980 December 24,
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  • find that Tel West has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Tel West's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tel West communications, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86843, filed March 15, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
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  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S88365 04-S88443 04-I0095433S DATE OF COMPLAINT July 13, 2004 September 13, 2004 February 5, 2004 DATE OF CARRIER
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3728A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3728A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3728A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86117 January 29, 2004 March 17, 2004 04-S86273 January 29,
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Working
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86331 February 9, 2004 March 17, 2004 04-S86767 March 5,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3732A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3732A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3732A1.txt
  • find that Vartec has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that Vartec's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Vartec Telecom, Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BBG of the complaints and BBG responded. We find that BBG did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BBG Communications, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86698 April 16, 2004 June 21, 2004 04-S86865 April
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3734A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3734A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3734A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to KISS Long Distance at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against V-3 Global , Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • this Order, NTT must notify the Commission and Complainant accordingly. NTT also must notify the Complainant of his or her right to pursue a claim against Comcast for a refund of all charges paid to Comcast. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Comcast must forward to NTT Telecommunications an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3736A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3736A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3736A1.txt
  • verification. We find that Acceris has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Acceris' actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris Communications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86678, filed April 5, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3737A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3737A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3737A1.txt
  • of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86801 04-S87955 04-S88007 04-S88021 04-S000518S DATE OF COMPLAINT March 26, 2004 July 14, 2004 July 12, 2004 July
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred Ameritech nor
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3740A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3740A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3740A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor CTS may
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and World Discount nor CTS
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Pioneer Telephone Company at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Pioneer
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  • Matrix responded on June 29, 2004. Matrix states that authorization was received and confirmed through third party verification. We find that Matrix has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Matrix IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87266, filed April 5, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3745A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3745A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3745A1.txt
  • with the verification requirements of section 64.1120 of the Commission's rules. On the facts before us the circumstances resulting in CTS's receipt of letters of agenciy with incorrect names was beyond the control of CTS. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against CTS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
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  • imposed by VinaKom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VinaKom Communications IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86344, filed January 29, 2004. See 47 C.F.R. §§ 64.1100
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Ameritel for a refund of all charges paid to Ameritel Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Ameritel Arkansas, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • and Americatel responded on March 10, 2004. We find that Americatel did not violate our carrier change rules. We find that Americatel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86106, filed January 6, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • and ACN responded on April 13, 2004. ACN states that authorization was received through a letter of agency. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86215, filed February 9, 2004. See 47 C.F.R. §§ 64.1100 -
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  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint Communications
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  • change rules. Coordinated Billing Service's states that authorization was received and confirmed through third party verification. We find that Coordinated Billing Service has produced clear and convincing evidence of a valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Coordinated Billing Services IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86358, filed February 26, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified CenturyTel of the complaint and CenturyTel responded on April 20, 2004. We find that CenturyTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CenturyTel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86432, filed March 8, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3753A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3753A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3753A1.txt
  • on the third party verification recording gave an incorrect name was beyond the control of Cordia Communications. We find that Cordia Communications has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86478, filed February 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3754A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3754A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3754A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86490, filed March 24, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3755A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3755A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3755A1.txt
  • SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against New Century for a refund of all charges paid to New Century Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ntelos nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3756A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3756A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3756A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3757A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3757A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3757A1.txt
  • charges. Any charges imposed by OneLink on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S000389S, filed January 6, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3758A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3758A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3758A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified CallWave of the complaint and CallWave responded on August 9, 2004. We find that CallWave did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CallWave IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000680S, filed July 14, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3759A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3759A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3759A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on June 16, 2004. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86721, filed April 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3760A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3760A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3760A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of ATC. We find that ATC has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86915, filed February 23, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3761A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3762A1.txt
  • responded on May 27, 2004. AT&T states that authorization was received and confirmed through a letter of agency. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S000546S, filed April 19, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3763A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3763A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3763A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3764A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86463, filed March 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3765A1.txt
  • On the facts before us, the circumstances resulting in AT&T's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-I0098905S, filed April 7, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3766A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3766A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3766A1.txt
  • responded on October 22, 2004. AT&T states that authorization was received and confirmed through a letter of agency. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-G55133S, filed April 13, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3767A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3767A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3767A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86624 04-S87165 04-S87232 04-S88292 DATE OF COMPLAINT March 29, 2004 May 17, 2004 May 5, 2004 August 16,
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  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Isterra at the rates the subscriber was paying to Isterra at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Isterra nor MCI
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • of the Commission's rules. The fact that the person on the third party verification recording gave the incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87238, filed March 22, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3772A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to IDT at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither IDT nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3773A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S86753 04-S87502 DATE OF COMPLAINT April 16, 2004 April 9, 2004 DATE OF CARRIER RESPONSE June 15, 2004 August
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primus at the rates the subscriber was paying to Primus at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primus nor Sprint
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  • has fully absolved Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against MCI Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88200, filed August 11, 2004. See 47 C.F.R. §§ 64.1100
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  • party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86825 April 19, 2004 July 13, 2004 04-S86841 February 25, 2004
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  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
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  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to each Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscribers along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3780A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3780A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3780A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88325 September 2, 2004 October 28, 2004 04-S88577 October 1, 2004 November 12, 2004 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3781A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87729 June 21, 2004 August 9, 2004 04-S88039 May 13,
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  • party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86716 April 20, 2004 June 8, 2004 04-S87164 May 17, 2004
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-379A1.txt
  • upon BellSouth's compliance with the verification requirements of §§ 64.1100-1190, including third party verification, for those affected end-users that ultimately select BellSouth as their service provider. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by BellSouth Telecommunications, on January 22, 2004, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3822A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
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  • must notify the Commission and Complainants accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3846A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3846A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3846A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on October 13, 2003. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85034, filed September 13, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3847A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3847A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3847A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Vartec of the complaint and Vartec responded on January 15, 2004. We find that Vartec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vartec Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0072306S, filed October 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3853A1.txt
  • to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Sprint must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3854A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3854A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3854A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on March 24, 2004. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Southwestern Bell Telephone Company IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86198, filed September 4, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3855A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3855A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3855A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WilTel of the complaint and WilTel responded on March 15, 2004. We find that WilTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WilTel Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86100, filed November 4, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3858A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Lightyear of the complaint and Lightyear responded on March 8, 2004. We find that Lightyear did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Lightyear Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86053, filed December 9, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3863A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3863A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3863A1.txt
  • has fully absolved Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against AT&T Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86059, filed November 10, 2003. See 47 C.F.R. §§ 64.1100
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  • our rules, we notified CTS of the complaints and CTS responded. On the facts before us, the circumstances resulting in CTS's receipt of letters of agency with incorrect names was beyond the control of CTS. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against CTS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
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  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WilTel of the complaints and WilTel responded. We find that WilTel's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against WilTel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86844 04-S87267 DATE OF COMPLAINT 03/25/04 02/27/04
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  • without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Lucky Dog of the complaints and Lucky Dog responded. We find that Lucky Dog's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Lucky Dog ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86781 04-S87244 DATE OF COMPLAINT 03/04/04
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  • rules. On the facts before us, the circumstances resulting in ACN's receipt of letters of agency with incorrect names were beyond the carrier's control. We find that ACN has not violated our carrier change rules. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against ACN ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
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  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82822 03/04/03 04/15/03
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3929A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3929A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3929A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Quasar
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3930A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3930A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3930A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3931A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3931A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3931A1.txt
  • LCR responded on March 15, 2004. LCR states that authorization was received and confirmed through third party verification. We find that LCR has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S000392S, filed January 6, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3932A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3932A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3932A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S85910, filed December 18, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3933A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3933A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3933A1.txt
  • LCR responded on February 20, 2004. LCR states that authorization was received and confirmed through third party verification. We find that LCR has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S85970, filed December 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3934A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3934A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3934A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against LCR Telecommunications, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86041, filed January 20, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3935A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3935A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3935A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86481, filed February 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3936A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3936A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3936A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against LCR Telecommunications, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86537, filed March 1, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3937A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3937A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3937A1.txt
  • of the complaints and LCR responded LCR states that authorizations were received and confirmed through third party verification. We find that LCR has produced clear and convincing evidence of a valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86377 March 9, 2004 April 8, 2004 04-S86428 March 15, 2004 April 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3938A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3938A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3938A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscriber to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corporation ARE GRANTED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0052641S July 30, 2003 July 6, 2004 03-I0056842S September 8, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3939A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3939A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3939A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3940A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3940A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3940A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clear World IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global Crossing
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3941A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3941A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3941A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S85900, filed December 10, 2003. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3942A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3942A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3942A1.txt
  • this Order, MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against CenturyTel for a refund of all charges paid to CenturyTel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CenturyTel IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86276, filed January 30, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3943A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3943A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3943A1.txt
  • ANL on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor ANL
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3949A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified New Access of the complaint and New Access responded on December 18, 2003. We find that New Access did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Access Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0056599S, filed Septembr 5, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3950A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cierra Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3951A1.txt
  • On the facts before us, the circumstances resulting in Allegiance's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that Allegiance has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Allegiance Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82130, filed December 21, 2002. IC 03-S82132 is a duplicate of IC 03-S82130. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3952A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Excel. We find that Excel has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Telecommunications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85396, filed October 21, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3953A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3953A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3953A1.txt
  • responded on April 7, 2003. ARBOS states that authorization was received and confirmed through a letter of agency. We find that ARBOS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ARBOS Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S73096, filed January 17, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3954A1.txt
  • On the facts before us, the circumstances resulting in UBC's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that UBC has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against universal Broadband Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80379, received September 2, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3955A1.txt
  • imposed by NALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Access Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3956A1.txt
  • verification. We find that BullsEye has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BullsEye's actions did not result in an unauthorized change in Complainant's telecommunication service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85435, filed October 24, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3957A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3957A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3957A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR Telecommunications, LLC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR Telecommunications, LLC must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3958A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3958A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3958A1.txt
  • this 30-day period shall be paid by that subscriber to its authorized carrier at the rates the subscribers was paying to its respective authorized carrier at the time of the unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR Telecommunications, LLC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LCR may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3959A1.txt
  • to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3960A1.txt
  • to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Qwest must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3961A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3961A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3961A1.txt
  • rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. In addition, SBC must also switch the subscriber to the desired carrier at no cost to the subscriber. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against SBC ARE GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3962A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3962A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3962A1.txt
  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against LCR are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3963A1.txt
  • to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Cox must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3965A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3966A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3966A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3966A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87824 June 28, 2004 September 3, 2004 04-I0081925S December 30, 2003
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  • of the Commission's rules. The fact that the person on the third party verification recording gave the incorrect name was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88578, filed September 27, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3968A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3968A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3968A1.txt
  • Sprint responded on October 8, 2004. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88400, filed August 30, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3969A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3969A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3969A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3970A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3970A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3970A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3971A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3972A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3973A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86570 March 2, 2004 May 14, 2004 04-S86985 March 9, 2004 August 25,
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  • must notify the Commission and Complainants accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3975A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on October 1, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88271, filed August 24, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3976A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3976A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3976A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3990A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3990A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3990A1.txt
  • conditioned upon Verizon's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except the 30-day period waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon Corporation, on August 6, 2004, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial Review-Review
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  • the complaint and Advantage responded August 19, 2004. Advantage states that authorization was received and confirmed through third party verification. We find that Advantage has produced clear and convincing evidence that Complainant authorized a carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84142, filed June 5, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3994A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3994A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3994A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Americatel of the complaint and Americatel responded on April 23, 2004. We find that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86356, filed March 2, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3995A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3995A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3995A1.txt
  • and SBC responded on April 27, 2004. We find that SBC did not violate our carrier change rules. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86439, filed January 14, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-3999A1.txt
  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR Telecommunications, LLC ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 04-S86921 March
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  • of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Sprint must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • On the facts before us, the circumstances resulting in Global's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that Global has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global Crossing Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83439, filed May 7, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4002A1.txt
  • ATC responded on December 5, 2003. ATC states that authorization was received and confirmed through third party verification. We find that ATC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84878, August 25, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4003A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Adelphia at the rates the subscriber was paying to Adelphia at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4014A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4014A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4014A1.txt
  • has fully absolved Complainant of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR Telecommunications, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-I0091075S, filed January 15, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4015A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4015A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4015A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T Communcations, Inc.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Sage Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87342, filed May 19, 2004.
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  • fully absolved Complainants of all charges assessed by the LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86492 February 10, 2004 April 14, 2004 04-S86511 March 29, 2004 April 26,
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  • 9, 2004. We find that CTS did not violate our carrier change rules. On the facts before us, the circumstances resulting in CTS's receipt of an LOA with an incorrect name was beyond the carrier's control. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTS Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86153, filed January 29, 2004 See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4019A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4019A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4019A1.txt
  • after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cavalier ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
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  • of agency. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87672 June 17, 2004 August 23, 2004 04-S88147 July 26, 2004
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  • this Order, Birch must notify the Commission and Complainant accordingly. Birch also must notify the Complainant of his or her right to pursue a claim against ATC for a refund of all charges paid to ATC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage Telecommunications Corp. must forward to Birch Telecom an amount equal to 150% of all charges paid by the
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  • Touch America must notify the Commission and Complainant accordingly. Touch America also must notify the Complainant of his or her right to pursue a claim against BUI for a refund of all charges paid to BUI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Buyers United, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Buyers United, Inc. must forward to Touch America an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4039A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4039A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4039A1.txt
  • this Order, Broadwing must notify the Commission and Complainant accordingly. Broadwing also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the Corporation nor Broadwing Communications may pursue any collection against Complainant for those charges. IT
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  • imposed by LCR on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the SWB at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR Telecommunications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4041A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4041A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4041A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified KTNT of the complaint and KTNT responded on May 17, 2004. We find that KTNT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against KTNT Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86606, filed February 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4042A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4042A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-4042A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86272 January 30, 2004 March 8, 2004 04-S86277 January 29,
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  • under the initial rates adopted in the 2004 Bureau TRS Rate Order so that the providers' compensation for services rendered beginning July 1, 2004, will be consistent with the rates adopted in this Order. Accordingly, IT IS ORDERED, pursuant to the authority contained in 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361 and 64.604(c)(5)(iii) of the Commission's rules, that this ORDER is hereby ADOPTED. IT IS FURTHER ORDERED that the TRS compensation rates for the 2004-2005 fund year as set forth in the 2004 Bureau TRS Rate Order are hereby modified, retroactive to July 1, 2004. NECA shall compensate traditional telecommunications relay service (TRS) providers and IP Relay providers at the rate
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-450A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-451A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-451A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-451A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-452A1.txt
  • LDA responded on September 22, 2003. LDA states that authorization was received and confirmed through third party verification. We find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84696, filed August 7, 2003. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-453A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WorldCom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-454A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-454A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-454A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on December 3, 2003. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85054, filed September 11, 2003. See 47 C.F.R.
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81403, filed October 23, 2002. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-456A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-456A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-456A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-457A1.txt
  • has fully absolved Complainant of all charges assessed by IQ in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against IQ IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83796, filed April 9, 2003. See 47 C.F.R. §§ 64.1100 -
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  • .00149 to .00220 in order to collect the additional monies needed over the remaining months of the fund year. As a result of this adjustment to the carrier contribution factor, NECA predicts that the total TRS fund size will increase from $115,455,570 to $170,500,000. ORDERING CLAUSES 9. Accordingly, IT IS ORDERED that, pursuant to the authority contained in Sections 0.141, 0.361, 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, this Order is ADOPTED. 10. IT IS FURTHER ORDERED that the requirement that TRS providers offer three-way calling functionality as part of the TRS mandatory minimum standards is waived for one year until February 24, 2005. 11. IT IS FURTHER ORDERED that the AT&T Waiver Request is GRANTED to
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  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-468A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-468A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-468A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-469A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-469A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-469A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S81220 DATE OF COMPLAINT October 15, 2002 DATE OF CARRIER RESPONSE January 7, 2003 03-S82063 September 26, 2002
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Complainant's authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-471A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-471A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-471A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-472A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-472A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-472A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-473A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-473A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-473A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-474A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-474A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-474A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-475A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-475A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-475A1.txt
  • verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85630 November 19, 2003 January 23, 2004 03-S85720 November 12, 2003 January 16,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-477A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-477A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-477A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0056283S, October 7, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-478A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-478A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-478A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-479A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-479A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-479A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 10, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77174, May 23, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-480A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-480A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-480A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on June 11, 2002. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71485, March 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-481A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-481A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-481A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S55313 May 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-482A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-482A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-482A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 1, 2002. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S72891, March 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-484A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-484A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-484A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information provided by Complainant's local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S77438 James Quincy June 7, 2002 January 7, 2003 02-S82052
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-485A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-485A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-485A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80500 Stanely Bates September 11, 2003 January 10, 2003 02-S81518
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-486A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-486A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-486A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on June 11, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71635, April 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-487A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-487A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-487A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-488A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-488A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-488A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on February 13, 2003. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81885, September 30, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-489A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-489A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-489A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79039, July 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-490A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-490A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-490A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on June 4, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S70805, March 14, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-491A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-491A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-491A1.txt
  • additional action, if warranted, pursuant to Section 503 of the Act. the complaints and WorldCom responded. Based on information provided by Complainants'- local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S64336 Patricia Murphy September 12, 2001 November 15, 2001 01-S64384
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-492A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-492A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-492A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-493A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-493A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-493A1.txt
  • Southwestern Bell must notify the Commission and Complainant accordingly. Southwestern Bell also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-494A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-494A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-494A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-495A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-495A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-495A1.txt
  • without Complainants' authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of valid authorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S79624 Nora Phillips July 10, 2002 December 13, 2002 02-S80148
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-496A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-496A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-496A1.txt
  • additional action, if warranted, pursuant to Section 503 of the Act. the complaint and WorldCom responded. Based on information provided by Complainants' local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-S56100 Linda Iams June 19, 2001 August 14, 2001 03-S82991 Rita
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-497A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-497A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-497A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-498A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-498A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-498A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. Based on information provided by Complainants' local exchange carriers, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER COMPLAINANT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-B009355 Linda Sohn o/b/o Abby Sohn September 4, 2002 January
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-499A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-499A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-499A1.txt
  • Complainants' authorizations. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaints and WorldCom responded. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against WorldCom ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0040830S April 21, 2003 August 1, 2003 03-I0055338S August 25, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-505A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-505A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-505A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on August 22, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76405, April 8, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-506A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-506A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-506A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Ess.com of the complaint and Ess.com responded on August 4, 2003. We find that Ess.com did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ess.com IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82611, January 23, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-507A1.txt
  • and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on October 7, 2003. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84896, August 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-508A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-509A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-509A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-509A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Private of the complaint and Private responded on February 5, 2003. We find that Private did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Private IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81623, November 14, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-510A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-510A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-510A1.txt
  • and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on December 30, 2003. We find that VarTec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85432, October 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-511A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-511A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-511A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NBWC of the complaint and NBWC responded on January 14, 2004. We find that NBWC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NBWC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82267, December 27, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-512A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-512A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-512A1.txt
  • and 64.1150 of our rules, we notified Bullseye of the complaint and Bullseye responded on November 4, 2003. We find that Bullseye has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Bullseye IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0057185S, September 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-513A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-513A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-513A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CenturyTel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-514A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-514A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-514A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Integretel of the complaint and Integretel responded on March 19, 2003. We find that Integretel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82708, January 7, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-515A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Integretel of the complaint and Integretel responded on March 19, 2003. We find that Integretel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81978, January 7, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-516A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Universal ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-517A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-517A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-517A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-518A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-518A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-518A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-519A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-519A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-519A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-520A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-520A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-520A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to the authorized carriers an amount equal to150% of all charges paid by each subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-521A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-521A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-521A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against WCSS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-522A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-522A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-522A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NOL of the complaint and NOL responded on January 7, 2003. We find that NOL did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NOL IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S81656, November 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-528A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE 03-S84067 03-S84320 May 15, 2003 June 17, 2003 June 23, 2003 July 22,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-529A1.txt
  • and AT&T responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau INFORMAL COMPLAINT 03-S82674 03-S83309 03-S85197 03-S85200 03-S85205 03-S85364 03-S85386 03-S85397 03-S85399 03-S85452 03-S85454 03-S85494 03-S85502 03-S85582 03-S85664 03-S85789 03-S85792 03-S85889 03-I0053127S 03-I0062350S APPENDIX A DATE
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  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 02-S73574 February 28, 2002 July 9, 2002 03-S82522 February 3, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-531A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S73256 April 11, 2002 June 20, 2002 03-S84943 August 19,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-532A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 02-S70272 02-S71674 02-S73594 02-S81636 03-I0029490 DATE OF COMPLAINT March 18, 2002 February 25, 2002 May 8, 2002 November 13, 2002 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-533A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-533A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-533A1.txt
  • with the verification requirements of Section 64.1120 of the Commission's rules. On the factc before us, the circumstances resulting in AT&T's receipt of a letter of agency with an incorrect name was beyond the carrier's control. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 02-S79625 July 10, 2002 November 3, 2002 02-S82044 December 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-534A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-534A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-534A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-535A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-535A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-535A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Worldcom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Total Call International, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-536A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-536A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-536A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vartec Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-537A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-537A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-537A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers was paying to the authorized carrier at the time of unauthorized change of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against PromiseVision Technology, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and PromiseVision Technology,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-538A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-538A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-538A1.txt
  • Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against One Link for a refund of all charges paid to One Link. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against One Link Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that One Link Communications, Inc. must forward to Verizon an amount equal to 150% of all charges paid by
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-539A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Savings. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-552A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-552A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-552A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against SBC Long Distance IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85222, May 20, 2003. See 47 C.F.R. §§ 64.1100
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  • 64.1150 of our rules, we notified NALD of the complaint and NALD responded on December 10, 2003. . We find that NALD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85304, October 16, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-554A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-554A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-554A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-555A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell Telephone Company at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-556A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-556A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-556A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified McLeod of the complaint and McLeod responded on April 1, 2002. We find that McLeod did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeod IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67594, December 11, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-557A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-557A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-557A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Globalinx IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80225, July 17, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-558A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-558A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-558A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primo
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-559A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-559A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-559A1.txt
  • our rules, we notified Lucky Dog of the complaint and Lucky Dog responded on December 9, 2003. We find that Luck Dog's actions did not result in an unauthorized change in Complainants' long distance service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lucky Dog IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S852668, September 5, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-560A1.txt
  • this Order, WorldCom must notify the Commission and Complainant accordingly. WorldCom also must notify the Complainant of his or her right to pursue a claim against AllTel for a refund of all charges paid to AllTel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AllTel must forward to WorldCom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-561A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-561A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-561A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus Corporation IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-562A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-562A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-562A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Yestel for a refund of all charges paid to Yestel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Yestel must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-563A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-563A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-563A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-571A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-571A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-571A1.txt
  • rules. As noted above, our rules require that LOAs contain language confirming that the subscriber understands that only one carrier can be designated for interstate or intraLATA toll service. We therefore deny Vox's petition for reconsideration Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the petition for reconsideration filed by Vox is DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-622A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-622A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-622A1.txt
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model CLS45i, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-638A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-638A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-638A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on April 18, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82710, February 6, 20034. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-639A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-639A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-639A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on June 10, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S71441, January 18, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-640A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-640A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-640A1.txt
  • been changed to WorldCom without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79486, July 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-641A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-641A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-641A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on December 30, 2002. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80142, August 16, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-642A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-642A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-642A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. We find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S67607, January 24, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-643A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-643A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-643A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-644A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-644A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-644A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on December 4, 2002. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S77191, June 6, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-645A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-645A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-645A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded. Based on information provided by Complainant's local exchange carrier, we find that WorldCom has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S80055 July 22, 2002 December 13, 2002 02-S80657 September 2002 January
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on April 24, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82783, October 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-647A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-647A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-647A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorzied carrier also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WORLDCOM must forward to Complainant's authorized carrier) an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-648A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-648A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-648A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on October 30, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84893, August 19, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-649A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-649A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-649A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-650A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-650A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-650A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 16, 2003. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80710, October 2, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-651A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-651A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-651A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on April 30, 2002. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S69238, February 26, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-652A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-652A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-652A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-653A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-653A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-653A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-654A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against WorldCom for a refund of all charges paid to WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that WorldCom must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-661A1.txt
  • offer evidence as to why, given its original response to the complaint, our finding was in error. We therefore affirm our decision that Sprint's evidence was not clear and convincing and deny Sprint's petition for reconsideration. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Petition for Reconsideration filed by Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-662A1.txt
  • carrier. As the Commission found in the Third Order on Reconsideration, ``the fact that a carrier has chosen to appease a customer does not alter its statutory liability . . . to the authorized carrier.'' 8. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the petition for reconsideration is DENIED in part and GRANTED in part. 9. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-663A1.txt
  • ``detailed information'' as to the rates, terms and conditions of the services the acquiring carrier will provide. Moreover, USA's notice does not mention USA's terms and conditions of service. Accordingly, we deny USA's petition for reconsideration. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the petitions for reconsideration filed by United Systems Access Telecom, Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-664A1.txt
  • by APS, APS's sales representatives continued to speak and provide new information during the verification attempt. Thus, the recordings provided by APS do not contain evidence of final verifications. Accordingly, we deny USA's petition for reconsideration. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the petition for reconsideration filed by American Phone Services Corp. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-665A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-665A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-665A1.txt
  • authorization to change Complainant's service. In its petition, Americatel has failed to offer evidence as to why, given its original response to the complaint, our finding was in error. We therefore deny Americatel's petition for reconsideration. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Petition for Reconsideration filed by Americatel is DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Margaret M. Egler, Deputy Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-764A1.txt
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models CLA30, CLA40, CS-IL30, CS-IL40, BT-IL30, and BT-IL40, filed by Geemarc Telecom International Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-801A1.txt
  • notified SBC Long Distance of the complaint and SBC Long Distance responded on October 13, 2003. We find that SBC Long Distance has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S000248S, August 18, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-802A1.txt
  • has fully absolved Complainants of all charges assessed by Connect in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Connect ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S70221 02-S81400 03/25/02
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-803A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NCT must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-804A1.txt
  • and 64.1150 of our rules, we notified ClearWorld of the complaint and ClearWorld responded on December 4, 2003. We find that ClearWorld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ClearWorld IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-B0022373, January 28, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-805A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Global IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84218, June 18, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-806A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-807A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-808A1.txt
  • and 64.1150 of our rules, we notified NALD of the complaint and NALD responded on February 10, 2004. We find that NALD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85822, December 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-809A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primus at the rates the subscriber was paying to the authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BetterWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-810A1.txt
  • our rules, we notified Lucky Dog of the complaint and Lucky Dog responded on February 17, 2004. We find that Luck Dog's actions did not result in an unauthorized change in Complainants' long distance service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lucky Dog IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85739, December 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-811A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carries also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST Corporation must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-812A1.txt
  • provided after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates each subscriber was paying to their authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ADST ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-813A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globalcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Net895
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-816A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-816A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-816A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Broadwing IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S76386, filed March 4, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
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  • this Order, ATG/PATLIVE must notify the Commission and Complainant accordingly. ATG/PATLIVE also must notify the Complainant of his or her right to pursue a claim against CCS for a refund of all charges paid to CCS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CCS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CCS must forward to ATG/PATLIVE an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-818A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-818A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-818A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-819A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-819A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-819A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Global Crossing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Xspedius IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-81A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-81A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-81A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-820A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84124, filed March 10, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-821A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-822A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-823A1.txt
  • Clearworld responded on December 19, 2003. Clearworld states that authorization was received and confirmed through third party verification. We find that Clearworld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85303, filed October 14, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-824A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-824A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-824A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Lightyear IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85420, filed September 22, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-825A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-825A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-825A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-826A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-826A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-826A1.txt
  • of our rules, we notified BCLD of the complaint and BCLD responded on April 1, 2003. Based on information obtained by Complainant's local exchange carrier, we find that BCLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BCLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82624, filed February 5, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-827A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-827A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-827A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightyear IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-829A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-82A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-82A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-82A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AllTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-830A1.txt
  • NALD of the complaints and NALD responded. NALD states that authorization was received and confirmed through third party verifications. We find that NALD has produced clear and convincing evidence of valid authorized carrier changes by Complainants'. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against NALD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-831A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comcast IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85235, filed September 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-832A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-832A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-832A1.txt
  • and Talk responded on December 29, 2003. Talk states that authorization was received and through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85638, filed November 12, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-833A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-834A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WDT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-835A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against Allegiance for a refund of all charges paid to Allegiance. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Allegiance must forward to Sprint an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-836A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-836A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-836A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Broadwing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Winstar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Broadwing
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-837A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-837A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-837A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to ComLogic, Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ComLogic,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-838A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-838A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-838A1.txt
  • this Order, Comcast must notify the Commission and Complainant accordingly. Comcast also must notify the Complainant of his or her right to pursue a claim against LifeLine for a refund of all charges paid to LifeLine. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LifeLine IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LifeLine must forward to Comcast an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-839A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-839A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-839A1.txt
  • complaint and CBS responded on January 14, 2004. CBS states that authorization was received through third party verification. We find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85775, filed November 25, 2003. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-83A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-83A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-83A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to NET at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither NET
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-840A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-840A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-840A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-841A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-841A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-841A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Powercom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Powercom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-842A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-842A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-842A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cierracom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-843A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-843A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-843A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-844A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-844A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-844A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ACN IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S85049, filed September 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-845A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-845A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-845A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against RSL IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79510, filed July 1, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-848A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Allegiance of the complaint and Allegiance responded on October 3, 2003. We find that Allegiance did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Allegiance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84724, August 12, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-849A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Z-Tel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84234, July 18, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-84A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-84A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-84A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-850A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against PowerNet IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80269, August 2, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Vox for a refund of all charges paid to Vox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Vox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Vox must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-852A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Complainant's authorized carrier at the rates the subscriber was paying to Complainant's authorized carrier at the time of the change in service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Total Call IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-853A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Telecom USA of the complaint and Telecom USA responded on March 3, 2004. We find that Telecom USA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telecom USA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0079443S, December 29, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-855A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-855A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-855A1.txt
  • and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on February 26, 2004. We find that VarTec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0078787S, December 9, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-856A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-856A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-856A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ADST for a refund of all charges paid to ADST. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ADST IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ADST must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-857A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-857A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-857A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified TDS Metrocom of the complaint and TDS Metrocom responded on May 28, 2003. We find that TDS Metrocom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TDS Metrocom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83670, April 14, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-858A1.txt
  • Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on April 21, 2003. We find that Global did not violate our carrier change rules. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief, Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S82499, February 3, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-859A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-859A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-859A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-85A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-85A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-85A1.txt
  • determined that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither AT&T nor Silverleaf may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silverleaf IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-860A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-860A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-860A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-861A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-861A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-861A1.txt
  • that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither WorldCom nor One Star may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against One Star IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WorldCom nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-862A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-862A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-862A1.txt
  • violated our carrier change rules. Therefore, we find that AT&T's actions did not violate our carrier change rules. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81916, November 15, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-863A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-863A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-863A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-864A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-864A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-864A1.txt
  • states that authorization was received and confirmed when a promotional check was signed and deposited into Complainant's bank. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-02-S81977, December 12, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-865A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-865A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-865A1.txt
  • third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 03-S85231 September 30, 2003 December 23, 2003 03-S85297 October 14, 2003 December 19,
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-867A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-867A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-867A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-868A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-868A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-868A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 03-S84264 DATE OF COMPLAINT June 3, 2003 DATE OF CARRIER RESPONSE August 22, 2003 03-I0053457S August 15, 2003 September
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  • Commission's rules. On the facts before us, the circumstances resulting in Sprint's receipt of an LOA with an incorrect name was beyond the carrier's control. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 02-S81681 November 8, 2002 January 10, 2003 03-S84464 July 16, 2003 October 17, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-86A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-86A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-86A1.txt
  • this Order, PNG must notify the Commission and Complainant accordingly. PNG also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to PNG an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-871A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-871A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-871A1.txt
  • Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint has not violated our carrier change rules. Therefore, we find that Sprint's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 02-S80486 DATE OF COMPLAINT July 11, 2002 DATE OF CARRIER RESPONSE April 16, 2003 03-S83390 April 8, 2003 November
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-872A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-872A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-872A1.txt
  • fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 03-S85048 September 8, 2003 February 4, 2004 03-S85829 December 15, 2003
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-873A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-873A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-873A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-874A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-874A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-874A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-875A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-875A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-875A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-876A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-876A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-876A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-877A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-877A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-877A1.txt
  • 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. Based on information obtained by each Complainant's local exchange carrier, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83675 April 23, 2003 November 5, 2003 03-S84214 June 16, 2003 August
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-878A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-878A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-878A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-879A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-879A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-879A1.txt
  • and 64.1150 of our rules, we notified INETBA of the complaint and INETBA responded on October 1, 2001. We find that INETBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against INETBA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-01-S61118, filed July 10, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-880A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-880A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-880A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S77067 May 13, 2002 August 23, 2002 02-S81677 November 29, 2002
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-881A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-881A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-881A1.txt
  • Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINTS RESPONSE NUMBERS 02-S68047 February 21, 2002 April 22, 2002 02-S81221 October 16, 2002 December
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-882A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-882A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-882A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 02-S71651 02-S77155 02-S80066 02-S81481 03-S82161 03-S83495 03-S83727 03-S84034 03-S84368 03-S84756 03-S84769 03-S85088 03-S85228 03-S85532 03-S85632 03-S85652 03-I0053516S DATE OF COMPLAINT April 11,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-883A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-883A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-883A1.txt
  • 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on information provided by AT&T and by Complainants' local exchange carriers, we find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE 02-S77208 02-S80747 03-S82162 03-S82412 03-S82696 03-S82848 03-S83370 03-S84570 03-S84710 03-S85575 03-S85635 03-S85762 03-I0026606 May
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-884A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-884A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-884A1.txt
  • responded. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S82691 03-S83937 03-S84063 03-S84100 03-S84879 03-S85217 03-S85628 03-I0025252 03-I0025329 03-I0027726 03-I0050231S 03-I0057420S 04-S85914 January 24,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-892A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-892A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-892A1.txt
  • and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on October 30, 2001. We find that WorldCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 01-S62564, June 13, 2001. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-893A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-893A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-893A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on January 15, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-B0007162, August 14, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-894A1.txt
  • of our rules, we notified WorldCom of the complaint and WorldCom responded on December 13, 2002. Based on information provided by Complainant's local exchange carrier we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S79060, July 3, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-895A1.txt
  • the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name to the third party verifier was beyond the control of WorldCom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 02-S80021, July 24, 2002. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-896A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded on June 6, 2003. We find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S83172, March 4, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-949A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WorldCom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-S84904, July 2, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-950A1.txt
  • Sections 1.719 and 64.1150 of our rules, we notified WorldCom of the complaint and WorldCom responded. Based on information provided by Complainant's local exchange carriers we find that WorldCom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldCom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT(S) DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S76243 June 10, 2003 December 4, 2002 03-S82379 January 27, 2003 March 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-100A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-100A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-100A1.txt
  • period shall be paid by the subscribers to the Complainants' respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-101A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-101A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-101A1.txt
  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85899 12/08/03 03/29/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-102A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-102A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-102A1.txt
  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S81520 04-S86115 10/24/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1139A1.txt
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model CL1100, filed by Geemarc Telecom International Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1)
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model C4205, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model C430, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model CL600, filed by Geemarc Telecom International Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1)
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  • Call on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Total Call International, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on August 5, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87693, filed June 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • LCR has complied with the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect phone number was beyond the control of LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Least Cost Routing IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87908, filed June 30, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. CGI must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CGI Long Distance Services IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on August 23, 2004. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88085, filed July 22, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1165A1.txt
  • IDT responded on September 10, 2004. IDT states that authorization was received and confirmed through third party verification. We find that IDT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against IDT Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88139, filed August 6, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1166A1.txt
  • authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded September 24, 2004. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88154, filed July 26, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1167A1.txt
  • responded on October 11, 2004. Small Business states authorization was received and confirmed through third party verification. We find that Small Business has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Small Business America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88266, filed August 16, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Acceris of the complaint and Acceris responded on November 1, 2004. We find that Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88391, filed September 8, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1169A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on November 5, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company, L.P. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88516, filed September 8, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • AT&T responded on October 26, 2004. AT&T states that authorization was received and confirmed through third party verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I01020835S, June 30, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris Communications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • and BullsEye responded on January 13, 2005. BullsEye states authorization was received and confirmed through third party verification. We find that BullsEye has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BullsEye Telecom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88695, filed November 5, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on January 10, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Services, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88765, filed November 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • on January 12, 2005. Business Network states that authorization was received and confirmed through third party verification. We find that Business Network has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Business Network Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88766, filed October 14, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act
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  • Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor Cordia
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 7, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86867, filed April 16, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast Cable Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WDT
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Clear Choice of the complaint and Clear Choice responded on June 14, 2005. We find that Clear Choice did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clear Choice Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86947, filed April 19, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • this Order, Comcast must notify the Commission and Complainant accordingly. Comcast also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Comcast an amount equal to 150% of all charges paid by the subscriber along with
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  • responded on October 4, 2004. Business Network states that authorization was received and confirmed through third party verification. We find that NetOne has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NetOne International IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0114174S, filed July 19, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1181A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • NorVergence on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NorVergence, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and SBC nor NorVergence
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86642 April 7, 2004 May 10, 2004 04-S87993 April 19,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1184A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on November 12, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company, L.P. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0123799S, filed August 24, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1187A1.txt
  • has fully absolved Complainant of all charges assessed by Qwest in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87341, filed May 13, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1188A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on September 15, 2004. We find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87060, filed May 6, 2004. See 47 C.F.R.
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  • has fully absolved Complainant of all charges assessed by VarTec in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against VarTec IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87894, filed June 16, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-118A1.txt
  • responded on July 6, 2004. AT&T states that authorization was received and confirmed through a letter of agency. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-87251, filed June 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1190A1.txt
  • Horizon responded on January 20, 2005. Horizon states that authorization was received and confirmed through third party verification. We find that Horizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Horizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0109418S, filed March 22, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1191A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Zone of the complaints and Zone responded. We find that Zone's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Zone ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S000713S 04-S000742S 04-S88568 DATE OF COMPLAINT 08/22/04 10/18/04 10/12/04 DATE OF CARRIER RESPONSE 11/17/04 12/21/04 12/21/04 See Appendix
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  • verifications. We find that TeleDias has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that TeleDias's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against TeleDias ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S87862 04-S88126 DATE OF COMPLAINT 06/23/04 07/29/04 DATE OF CARRIER RESPONSE 10/20/04 12/10/04 See Appendix A. See 47
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  • December 20, 2004. Farm Bureau states that authorization was received and confirmed through a letter of agency. We find that Farm Bureau has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Farm Bureau IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87859, filed April 16, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1194A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against TDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1196A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Evercom of the complaint and Evercom responded on January 21, 2005. We find that Evercom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Evercom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000758S, filed December 7, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1198A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1198A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1198A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • we notified LCR of the complaint and LCR responded on January 13, 2005. LCR states that authorization was received and confirmed through third party verification. We find that LCR did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0139658S, filed September 27, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-119A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-119A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-119A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • by Covista on the subscriber for service provided after this 30-day period shall be paid by the subscriber to PowerNet at the rates the subscriber was paying to PowerNet at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PowerNet nor Covista
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  • imposed by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor
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  • charges imposed by Voice on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Voice IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred IDT nor Voice
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  • on October 28, 2004. New Rochelle states that authorization was received and confirmed through third party verification. We find that New Rochelle has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against New Rochelle IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88533, filed September 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1206A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Telecom Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tele Circuit IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1208A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Discounted of the complaint and Discounted responded on July 21, 2004. We find that Discounted did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discounted IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87248, filed April 22, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1209A1.txt
  • 1.719 and 64.1150 of our rules, we notified Verizon Long Distance of the complaint and Verizon Long Distance responded on July 19, 2004. We find that Verizon Long Distance did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87484, filed April 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-120A1.txt
  • to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. CenturyTel must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CenturyTel Solutions, Inc. Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1210A1.txt
  • our rules, we notified CTS of the complaints and CTS responded. On the facts before us, the circumstances resulting in CTS's receipt of letters of agency with incorrect names was beyond the control of CTS. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against CTS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1211A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified OPTICOM of the complaint and OPTICOM responded on December 10, 2004. We find that OPTICOM did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OPTICOM IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88726, filed October 13, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1212A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1213A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1214A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Touch 1 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1215A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1215A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1215A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Verizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1216A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Tralee of the complaint and Tralee responded on December 8, 2004. We find that Tralee did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Tralee IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88723, filed October 25, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1217A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Main Street of the complaint and Main Street responded on December 20, 2004. We find that Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Main Street IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87855, filed July 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1218A1.txt
  • verifications. We find that VLD has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that VLD's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against VLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S88580 04-S88593 DATE OF COMPLAINT 10/12/04 10/20/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1219A1.txt
  • imposed by CoreCom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CoreCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and McLeod nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-121A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-121A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-121A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1221A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1221A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1221A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1222A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1222A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1222A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against MCI IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88136, filed August 9, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1223A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1223A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1223A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1225A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1226A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1226A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1226A1.txt
  • to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1227A1.txt
  • must notify the Commission and Complainants accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1228A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1229A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-122A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85983 January 5, 2004 March 8, 2004 04-S88416 September 8,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1230A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S88955 January 13, 2005 February 22, 2005 05-S88911 January 18, 2005 February 9,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1231A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1231A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1231A1.txt
  • of Section 64.1120 of the Commission's rules. The fact that the name on the letter of agency was incorrect was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF DATE OF NUMBER COMPLAINT(S) CARRIER RESPONSE(S) 05-S89129 February 18, 2005 April 1, 2005 05-S89174 February 11, 2005 April 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1232A1.txt
  • On the facts before us, the circumstances resulting in Sprint's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89023, filed January 10, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1233A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1233A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1233A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BullsEye Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1234A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1234A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1234A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88753 November 1, 2004 February 2, 2005 04-S88823 November 22, 2004
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified PNG of the complaint and PNG responded on August 12, 2004. We find that PNG did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87756, filed June 14, 2004. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on July 28, 2004. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87639, filed June 14, 2004. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on July 21, 2004. We find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87133, filed April 22, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • LCR has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88688, filed July 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on August 9, 2004. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87838, filed June 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on August 18, 2004. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87888, filed June 30, 2004. See 47 C.F.R.
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Orbit for a refund of all charges paid to Orbit. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Orbit IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Orbit must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against McLeodUSA IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88768, filed November 9, 2004. See 47 C.F.R. §§ 64.1100 -
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  • find that CTS has produced clear and convincing evidence of a valid authorized carrier change of Complainant's telecommunications service. Therefore, we find that CTS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate Technological Systems, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87178, filed May 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
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  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR Telecommunications, LLC ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 04-S86918 March
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  • by the subscriber at the rates the subscriber was paying to the AT&T at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor
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  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR Telecommunications, LLC ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 02-S71163 March
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  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR Telecommunications, LLC ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 02-S67743 January
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model C420, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model C4210, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • a request to withdraw the Joint Petition. The request stated that a waiver of the rules was no longer necessary due to revisions to the Commission-maintained wireless domain name data base. Because DMA and ESPC no longer seek the relief outlined in their Joint Petition, we grant their request to withdraw it. Accordingly, IT IS ORDERED that, pursuant to sections 0.361 and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.361 and 1.3, the Direct Marketing Association and E-Mail Service Provider Coalition Request to Withdraw Their Pending Joint Petition for Limited Waiver is GRANTED. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai Acting Chief Consumer & Governmental Affairs Bureau 47 C.F.R. § 1.3. Rules and Regulations Implementing the Controlling the Assault of Non-Solicited
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  • has fully absolved Complainant of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against LCR IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88844, filed November 22, 2004. See 47 C.F.R. §§ 64.1100 -
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  • responded on November 19, 2004. SBA states that authorization was received and confirmed through a third party verifier. We find that SBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88574, filed October 5, 2004. See 47 C.F.R.
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  • responded on November 5, 2004. USTEL states that authorization was received and confirmed through a third party verifier. We find that USTEL has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USTEL IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88436, filed September 13, 2004. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cypress IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on November 15, 2004. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88591, filed October 15, 2004. See 47 C.F.R.
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  • responded on November 8, 2004. Silv states that authorization was received and confirmed through a third party verifier. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88491, filed September 29, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1375A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1375A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1375A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on August 16, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87848, filed June 26, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1376A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1376A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1376A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on March 1, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88982, filed January 3, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1377A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1377A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1377A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1378A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on March 16, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89106, filed February 4, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1379A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against GTC for a refund of all charges paid to GTC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that GTC must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1380A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1380A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1380A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified LCR of the complaint and LCR responded on September 15, 2004. We find that LCR did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000590S, filed May 11, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1383A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1383A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1383A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified OPTICOM of the complaint and OPTICOM responded on October 5, 2004. We find that OPTICOM did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OPTICOM IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88413, filed September 7, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1384A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1385A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NCT must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1386A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on November 2, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0121869S, filed July 26, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-138A1.txt
  • to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86027, filed January 23, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1395A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1396A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88111 August 4, 2004 September 16, 2004 04-S88520 September 17,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1397A1.txt
  • AT&T responded on June 22, 2004. AT&T states that authorization was received and confirmed through third party verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87176, filed May 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1398A1.txt
  • by the subscriber at the rates the subscriber was paying to the AT&T at the time of the unauthorized change. RCN must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and RCN may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1399A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-139A1.txt
  • fully absolved Complainants of all charges assessed by the LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LCR ARE RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S000516S March 23, 2004 July 14, 2005 04-S86139 January 27, 2004 April 12,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1400A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87489 May 12, 2004 July 14, 2004 04-S87772 June 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1401A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86953 May 10, 2004 June 8, 2004 04-S87393 May 3,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1402A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88309 August 23, 2004 September 29, 2004 04-S88455 September 20,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1403A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1403A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1403A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern Bell
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1407A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0137013S, filed November 12, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1409A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon Virgina IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-140A1.txt
  • The Commission will not send a copy of the Declaratory Ruling pursuant to the Congressional Review Act, see 5 U.S.C. 801(a)(1)(A) because the adopted rules are rules of particular applicability. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act, of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361, and 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, this Declaratory Ruling is hereby ADOPTED. IT IS FURTHER ORDERED that Hands On's Petition for Declaratory Ruling IS DENIED. IT IS FURTHER ORDERED that any TRS provider offering any kind of financial incentives or rewards, including arrangements tying the receipt of equipment to minimum TRS usage, SHALL, effective
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1410A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1410A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1410A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on July 16, 2004. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87439, filed May 27, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1411A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1412A1.txt
  • 1.719 and 64.1150 of our rules, we notified America Online, Inc. of the complaint and America Online, Inc. responded on November 4, 2004. We find that America Online, Inc. did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America Online, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Division Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87905, filed July 12, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1413A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Epicus, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1414A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Opex of the complaint and Opex responded on October 13, 2004. We find that Opex did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Opex Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88412, filed September 7, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1415A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on December 22, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company, L.P. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88639, filed October 18, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1416A1.txt
  • has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Communications Billing. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Billing IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88687, filed July 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1417A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1417A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1417A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified IDT of the complaint and IDT responded on January 10, 2005. We find that IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88736, filed November 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1418A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1418A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1418A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1419A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1419A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1419A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VZLD of the complaint and VZLD responded on February 3, 2005. We find that VZLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88763, filed November 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1420A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on January 10, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88845, filed November 22, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1421A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Long Distance Consolidated Billing Co. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1422A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on January 10, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88868, filed December 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1423A1.txt
  • ACN responded on March 15, 2005. ACN states that authorization was received and confirmed through third party verification. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Services, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88909, filed December 27, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1424A1.txt
  • on January 31, 2005. CTS states that authorization was received and confirmed through a signed letter of agency. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, L.L.C. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88913, filed December 13, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1425A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by the Complainants against Long Distance Consolidated Billing Co. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1426A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1426A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1426A1.txt
  • been changed to Sprint without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint Communications Company, L.P. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S000715S August 26, 2004 October 8, 2004 04-S88884 December 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1427A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1427A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1427A1.txt
  • been changed to Tellis without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Tellis of the complaint and Tellis responded. We find that Tellis did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Tellis, LLC ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89210 March 8, 2005 April 4, 2005 05-S89276 March 14, 2005 April
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  • been changed to Qwest without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Qwest Communications Corp. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S88983 December 27, 2004 April 18, 2005 05-S89060 January 10, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1429A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1429A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1429A1.txt
  • Spectrotel responded on February 23, 2005. Spectrotel states that authorization was received and confirmed through third party verification. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89074, January 31, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-142A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Telecommunications, LLC. IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86539, filed February 11, 2004. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1430A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on February 23, 2005. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-B0142053S, filed December 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1431A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1433A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1434A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint nor Qwest may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1435A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1435A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1435A1.txt
  • On the facts before us, the circumstances resulting in Sprint's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89245, filed March 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1436A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on July 16, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87545, filed May 28, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1437A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on April 26, 2005. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89172, filed February 15, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1438A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87652 June 14, 2004 August 12, 2004 04-S88241 August 20, 2004 October 5,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1439A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1440A1.txt
  • of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87382 May 7, 2004 August 12, 2004 05-S88971 January 12, 2005 March
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1441A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1442A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1442A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1442A1.txt
  • to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Sprint must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1443A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1443A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1443A1.txt
  • February 22, 2005. Sprint states that authorization was received when a letter of agency was signed and processed. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88964, filed January 3, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1444A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1444A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1444A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S66785 December 26, 2001 March 1, 2002 05-S89066 February 2, 2005 March 17, 2005 05-S89084
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1445A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88422 September 15, 2004 October 25, 2004 04-S88895 October 12, 2004 February 5,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1446A1.txt
  • has fully absolved Complainant of all charges assessed by GTC in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against GTC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88131, filed July 29, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1447A1.txt
  • 1.719 and 64.1150 of our rules, we notified SBC Long Distance of the complaint and SBC Long Distance responded on May 4, 2005. We find that SBC Long Distance did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Long Distance IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89279, filed March 25, 2005. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1448A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified GTC of the complaint and GTC responded on January 12, 2005. We find that GTC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88148, filed August 2, 2004. See 47 C.F.R.
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  • 13, 2005. ACN states that Complainant's service was switched when a letter of agency was signed and processed. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89208, filed March 9, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-144A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Pro Plus for a refund of all charges paid to Pro Plus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Pro Plus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1450A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview Networks IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1452A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • has fully absolved Complainant of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against LCR IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89218, filed November 9, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1454A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1454A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1454A1.txt
  • responded on March 8, 2005. Trinsic states that authorization was received and confirmed through a third party verifier. We find that Trinsic has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Trinsic IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88963, filed January 11, 2005. See 47 C.F.R.
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  • responded on February 28, 2005. BullsEye states that authorization was received and confirmed through a third party verifier. We find that BullsEye has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89079, filed December 22, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1456A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1456A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1456A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on February 1, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88889, filed December 22, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1457A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on November 23, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88625, filed October 29, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1458A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1458A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1458A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1459A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on April 15, 2005. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89105, filed February 2, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-145A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor TeleUno
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1460A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Telecom Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1462A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Broadwing of the complaint and Broadwing responded on February 11, 2005. We find that Broadwing did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88708, filed September 20, 2004. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on November 5, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0124304S, filed September 20, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1464A1.txt
  • BOptions responded on March 24, 2005. BOptions states that authorization was received and confirmed through third party verification. We find that BOptions has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BOptions IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89071, filed February 2, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1465A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Acceris of the complaint and Acceris responded on March 31, 2005. We find that Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89099, filed November 1, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1466A1.txt
  • this Order, Globcom must notify the Commission and Complainant accordingly. Globcom also must notify the Complainant of his or her right to pursue a claim against SBC for a refund of all charges paid to SBC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBC must forward to Globcom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1467A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1467A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1467A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Star IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1468A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1468A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1468A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1469A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1469A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1469A1.txt
  • responded on March 8, 2005. SBC states that authorization was received and confirmed through a third party verifier. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0141942S, filed September 21, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1470A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1470A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1470A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1471A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1471A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1471A1.txt
  • by Buzz on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Buzz IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Buzz
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1472A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1472A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1472A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NALD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1473A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1473A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1473A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Telecom Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1474A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1474A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1474A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Frontier of the complaint and Frontier responded on December 14, 2004. We find that Frontier did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Frontier IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88507, filed July 7, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1475A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1475A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1475A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1481A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1481A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1481A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on January 26, 2005. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88611, filed October 18, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1506A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1506A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1506A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1507A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on March 17, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89100, filed February 9, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1508A1.txt
  • CBS responded on April 22, 2005. CBS states that authorization was received and confirmed through third party verification. We find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0148598S, filed November 9, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-150A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-150A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-150A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87579 June 7, 2004 August 23, 2004 04-S88235 August 12, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1514A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1514A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1514A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on March 2, 2005. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Discount Plan IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0106029S, filed February 20, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1515A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on April 13, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0148335S, filed January 11, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1516A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscriber were paying to the authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Comcast Cable Communications ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1517A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1517A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1517A1.txt
  • complaint and Verizon responded on February 18, 2005. Verizon states that authorization was received and confirmed through third party verification. We find that Verizon has produced clear and convincing evidence that Complainant authorized a carrier change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88774, filed November 22, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1518A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1518A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1518A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Premier of the complaint and Premier responded on April 20, 2005. We find that Premier did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Premier Premium Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88859, filed December 7, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1519A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1519A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1519A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Reduced Rate Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-151A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-151A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-151A1.txt
  • party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88146 August 6, 2004 January 5, 2005 04-S88552 August 25, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1520A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1520A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1520A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1521A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1521A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1521A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on February 28, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89046, filed January 27, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1522A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1522A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1522A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 30, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89166, filed February 16, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1527A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1527A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1527A1.txt
  • third party verifications. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88525 September 27, 2004 November 10, 2004 05-S89163 February 17, 2005 April 12, 2005 05-S89187
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1528A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1529A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-152A1.txt
  • that MCI has complied with the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85936, filed January 2, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1530A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1530A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1530A1.txt
  • of agency. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89321 March 23, 2005 May 9, 2005 05-I0152084S November 1, 2004 May 13, 2005 05-I0160761S
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1531A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88709 November 1, 2004 December 10, 2004 04-S88887 December 15, 2004 February 25,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1532A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89157 February 24, 2005 May 17, 2005 05-S89237 March 21, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1533A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1533A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1533A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88874 October 13, 2004 February 2, 2005 05-S88960 September 28, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1534A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1534A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1534A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-I0121633S May 24, 2004 December 2, 2004 05-S88956 January 10, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1535A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1535A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1535A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88818 November 29, 2004 February 15, 2005 04-S88825 November 29,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-153A1.txt
  • must notify the Commission and Complainants accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1541A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1541A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1541A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on August 12, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87435, filed April 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-154A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-155A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-156A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-156A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-156A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-157A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-157A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-157A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-158A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86648 April 9, 2004 July 2, 2004 04-S87167 April 21, 2004 July 1,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1592A1.txt
  • the Petitioners requested that the Commission ``determine that a bank's [established business relationship] with a customer extends to an affiliated insurance agency for the purpose of marketing to the bank's customers insurance products underwritten by an unaffiliated insurance company.'' On February 2, 2005, the Petitioners requested that its petition for reconsideration in this matter be withdrawn. Accordingly, pursuant to Sections 0.361 of the Commission's rules, 47 C.F.R. § 0.361, IT IS ORDERED that the request to withdraw the Petition for Reconsideration filed by Mass Marketing Insurance Group and National Union Fire Insurance Company in CG Docket No. 02-278 IS GRANTED and the Petition for Reconsideration IS DISMISSED. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai Acting Chief Consumer & Governmental Affairs Bureau Rules
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1593A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1593A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1593A1.txt
  • 2005, the Petitioners requested that its petition for expedited declaratory ruling and cease and desist order in this matter be withdrawn. The Petitioners noted that, on April 14, 2005, a request filed by Verdery for dismissal of the complaint was approved in the Superior Court of Richmond County, Georgia effectively bringing this matter to a close. Accordingly, pursuant to Sections 0.361 and 1.2 of the Commission's rules, 47 C.F.R. §§ 0.361 and 1.2, IT IS ORDERED that the request to withdraw the Petition for Expedited Declaratory Ruling and for a Cease and Desist Order filed by Staples, Inc. and Quick Link Information Services, LLC in CG Docket No. 02-278 IS GRANTED and the Petition for Expedited Declaratory Ruling and for a
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-159A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-160A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on June 10, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86551, filed April 4, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1618A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1618A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1618A1.txt
  • agency. The Petition, in contrast, concerns the actions of private companies. We therefore decline the LEC Petitioner's request to combine our consideration of the Petition with the MCI Petition. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 258 of the Communications Act, of 1934, as amended, 47 U.S.C. § 258 , and sections 0.141, 0.361,1.3, 64.1120(a)(2) of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.2, 64.1120(a)(2), the Rural LECs' Petition for Declaratory Ruling IS DENIED. IT IS FURTHER ORDERED that, pursuant to the authority contained in Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258 , and sections 0.141, 0.361,1.3, 64.1120(a)(2) of the Commission Rules, 47 C.F.R. §§ 0.141,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1748A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1748A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1748A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1749A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1749A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1749A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded on November 18, 2004. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88505, filed September 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1750A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1750A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1750A1.txt
  • that Telecircuit has complied with the verification requirements of Section 64.1120 of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Telecircuit. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Telecircuit Network IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87636, filed June 14, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1751A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1751A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1751A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Trans National Communications International, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1752A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1752A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1752A1.txt
  • TeleDias responded on February 18, 2005. TeleDias states that authorization was received and confirmed through third party verification. We find that TeleDias has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against TeleDias Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S88953, filed January 14, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1753A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1753A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1753A1.txt
  • on March 3, 2005. Buzz Telecom states that authorization was received and confirmed through third party verification. We find that Buzz Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Buzz Telecom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S88976, filed January 12, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1754A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1754A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1754A1.txt
  • on February 24, 2005. Talk America states that authorization was received and confirmed through third party verification. We find that Talk America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88985, filed January 10, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1755A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1755A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1755A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1756A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1756A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1756A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on March 8, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89077, filed January 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1757A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1757A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1757A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 2, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89078, filed February 3, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1758A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1758A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1758A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1759A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1759A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1759A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against HelloCom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1760A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1760A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1760A1.txt
  • McLeodUSA responded on March 30, 2005. McLeodUSA states that authorization was received and confirmed through third party verification. We find that McLeodUSA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeodUSA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89149, filed March 3, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1761A1.txt
  • Broadview responded on March 31, 2005. Broadview states that authorization was received and confirmed through third party verification. We find that Broadview has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Broadview Networks IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89160, filed March 1, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1762A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1763A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1763A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1763A1.txt
  • Matrix responded on April 7, 2005. Matrix states that authorization was received and confirmed through third party verification. We find that Matrix has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Matrix Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89180, filed February 23, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1764A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to VarTec at the rate the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither VarTec
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1765A1.txt
  • complaints and Business Network responded. Business Network states that authorizations were received and confirmed through third party verifications. We find that Business Network has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89242 March 3, 2005 April 29, 2005 05-S89292 April 4,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1773A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87541 June 7, 2004 August 12, 2004 05-S88978 January 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1786A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1787A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1788A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1789A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89183 February 25, 2005 April 8, 2005 05-S89363 April 4, 2005 April 29,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1790A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89170 February 15, 2005 April 26, 2005 05-S89211 March 8, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1793A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1794A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1794A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1794A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1796A1.txt
  • Optical responded on August 9, 2004. Optical states that authorization was received and confirmed through third party verification. We find that Optical has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optical Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87504, filed June 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1797A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1798A1.txt
  • fully absolved the Complainant of all charges assessed by ALLTEL in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ALLTEL IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87886, filed June 29, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1799A1.txt
  • SBC Long Distance has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that SBC Long Distance actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Long Distance IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89464, filed May 2, 2005 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1800A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ANC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Momentum
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1801A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTC Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1802A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on June 9, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC IS GRANTED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89503, filed May 16, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1803A1.txt
  • on April 19, 2005. Talk America states that authorization was received and confirmed through third party verification. We find that Talk America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89250, filed March 22, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1804A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1805A1.txt
  • find that LDS has produced clear and convincing evidence of a valid authorized carrier change of Complainant's telecommunications service. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88304, filed August 23, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1806A1.txt
  • on December 21, 2004. SBA states that authorization was received and confirmed through third party verification. We find that SBA has produced clear and convincing evidence of a valid authorized carrier change of Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88733, filed November 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1807A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 7. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista Communications IS GRANTED. 8. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88879, filed December 7, 2004. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1808A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cavalier ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
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  • verifications. We find that Global has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Global's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Global ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S88752 05-I0149564S DATE OF COMPLAINT 09/23/04 11/17/04 DATE OF CARRIER RESPONSE 01/06/05 03/22/04 See Appendix A. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1810A1.txt
  • SBCLD of the complaints and SBCLD responded. SBCLD states that authorization was received and confirmed through third party verifications. We find that SBCLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against SBCLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1811A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87259 April 12, 2004 July 6, 2004 04-S87261 March 29,
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on August 24, 2004. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87638, filed June 14, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1825A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1825A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1825A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89235, filed March 14, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1826A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1826A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1826A1.txt
  • letters of agency. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89336 April 12, 2005 May 20, 2005 05-S89360 February 24, 2005 May 20, 2005 05-S89432
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on May 13, 2005. We find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0141490S, filed October 28, 2004. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Tellis of the complaint and Tellis responded on April 24, 2005. We find that Tellis did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tellis IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89288, filed March 30, 2005. See 47 C.F.R.
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85941 January 9, 2004 March 8, 2004 04-S86374 March 7,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1830A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1831A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on March 7, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89000, filed January 19, 2005. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Yestel of the complaint and Yestel responded on September 28, 2004. We find that Yestel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0102476S, filed March 9, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1833A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1835A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on February 22, 2005. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88936, filed December 20, 2005. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Integretel of the complaint and Integretel responded on November 18, 2004. We find that Integretel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88652, filed October 25, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1839A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1839A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1839A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-183A1.txt
  • this Order, Worldcom must notify the Commission and Complainant accordingly. Worldcom also must notify the Complainant of his or her right to pursue a claim against LCR for a refund of all charges paid to LCR. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LCR Telecommunications, Inc. must forward to Worldcom, Inc. an amount equal to 150% of all charges paid by the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1840A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1840A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1840A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1841A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1841A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1841A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1842A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1842A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1842A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1843A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1843A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1843A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview Networks IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1844A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1844A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1844A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against WilTel IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88855, filed November 15, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1846A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1846A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1846A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1847A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1847A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1847A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Comtech 21 IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89254, filed March 2, 2005. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1848A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified West Star of the complaint and West Star responded on May 30, 2005. We find that West Star did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against West Star IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89425, filed April 21, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1849A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against XO IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-184A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on July 8, 2004. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87302, filed May 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1851A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cordia for a refund of all charges paid to Cordia. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cordia must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1852A1.txt
  • fully absolved the Complainant of all charges assessed by Lackawaxen in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Lackawaxen IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0165190S, filed March 7, 2005. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1853A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Clear Choice of the complaint and Clear Choice responded on December l0, 2004. We find that Clear Choice did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Choice IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88718, filed October 25, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1854A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1854A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1854A1.txt
  • Business responded on January 27, 2005. Business states that authorization was received and confirmed through third party verification. We find that Business has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88848, filed November 26, 2004. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1855A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1855A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1855A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified TNCI of the complaint and TNCI responded on anuary 3, 2005. We find that TNCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TNCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88684, filed November 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1856A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1856A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1856A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on November 11, 2004. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88579, filed October 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1857A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1857A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1857A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-185A1.txt
  • On the facts before us, the circumstances resulting in Qwest's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that Qwest has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86853, received February 23, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-186A1.txt
  • We find that AT&T has produced clear and convincing evidence of a valid authorized carrier changes of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1873A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1873A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1873A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Main Street of the complaint and Main Street responded on June 21, 2005. We find that Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Main Street IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89122, filed February 14, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1874A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1874A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1874A1.txt
  • on June 20, 2005. America Net states that authorization was received and confirmed through third party verification. We find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89063, filed February 22, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1875A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1875A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1875A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Integretel of the complaint and Integretel responded on June 7, 2005. We find that Integretel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integretel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89509, filed May 14, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1876A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1876A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1876A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1877A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1877A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1877A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on June 14, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89439, filed April 21, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1878A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1878A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1878A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Trinsic IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1879A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1879A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1879A1.txt
  • responded on June 2, 2005. Spectrotel states that authorization was received and confirmed through a third party verifier. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89341, filed April 11, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-187A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the PowerNet Global at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and PowerNet
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1880A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1880A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1880A1.txt
  • MCI must notify the Commission and Complainant accordingly. Verizon and MCI also must notify the Complainant of his or her right to pursue a claim against UAT for a refund of all charges paid to UAT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UAT must forward to Verizon and MCI an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1881A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1881A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1881A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1882A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1882A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1882A1.txt
  • Talk responded on June 7, 2005. Talk states that authorization was received and confirmed through third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0165793S, filed February 17, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1883A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1883A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1883A1.txt
  • LDS responded on May 23, 2005. LDS states that authorization was received and confirmed through third party verification. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89045, filed January 18, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1884A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1884A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1884A1.txt
  • 17, 2005. Long Distance Savings states that authorization was received and confirmed through third party verification. We find that Long Distance Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Savings IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89153, filed February 28, 2005. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1885A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1885A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1885A1.txt
  • Comcast responded on May 19, 2005. Comcast states that authorization was received and confirmed through third party verification. We find that Comcast has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0160163S, filed December 2, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-188A1.txt
  • the Commission's rules. On the facts before us, the circumstances resulting in AT&T's receipt of letters of agency with incorrect names was beyond AT&T's control. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S88363 04-S88485 DATE OF COMPLAINT September 2, 2004 August 12, 2004 DATE OF CARRIER RESPONSE December 14, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1891A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1891A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1891A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BullsEye Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1892A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1892A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1892A1.txt
  • SBC responded on April 13, 2005. SBC states that authorization was received and confirmed through third party verification. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against SBC Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89198, filed March 7, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1893A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1893A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1893A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rate the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Network Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1894A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1895A1.txt
  • on April 25, 2005. Coordinated Billing states that authorization was received and confirmed through third party verification. We find that Coordinated Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Coordinated Billing Services IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89225, filed March 14, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1896A1.txt
  • 011 responded on January 11, 2005. 011 states that authorization was received and confirmed through third party verification. We find that 011 has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against 011 Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88749, filed November 12, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1897A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1897A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1897A1.txt
  • Primus on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cognistate at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cognistate nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1898A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1898A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1898A1.txt
  • has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of New Rochelle. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Rochelle Telephone Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88987, filed January 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1899A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1899A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1899A1.txt
  • been changed to Sprint without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint Communications Company, L.P. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88890 December 22, 2004 March 1, 2005 05-S88974 January 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1900A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against GTC Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1901A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1901A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1901A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified BDP of the complaint and BDP responded on October 28, 2004. We find that BDP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Discount Plan IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87711, filed June 18, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1902A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1903A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1903A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1903A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified IP of the complaint and IP responded on March 14, 2005. We find that IP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against International Plus IS GRANTED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88344, filed August 27, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1920A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1920A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-1920A1.txt
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models W425 and C410, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model CS-A50 (main unit) and CS-A50E (extra handset), filed by Geemarc Telecom International Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-195A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-195A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-195A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85872 January 22, 2004 April 12, 2004 04-S86431 March 9,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-196A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WDT nor
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Ntelos at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Options IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Ntelos nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-198A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-198A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-198A1.txt
  • Excel responded on July 26, 2004. Excel states that authorization was received and confirmed through third party verification. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87712, filed June 17, 2004. IC 04-S87735 is a duplicate of IC 04-S87712. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-199A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-199A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-199A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Nationwide of the complaint and Nationwide responded on July 26 2004. We find that Nationwide did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nationwide Connections, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87701, filed May 26, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-200A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor OneLink
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-201A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85996 December 31, 2004 March 12, 2004 04-S87383 April 26, 2004 July 26,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-202A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86211 February 11, 2004 April 5, 2004 04-S86636 February 11, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-203A1.txt
  • fully absolved the Complainant of all charges assessed by Quantumlink in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quantumlink Communications IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86311, filed February 24, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-204A1.txt
  • of the complaints and Excel responded. Excel states that authorization was received and confirmed through third party verification. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86913, filed March 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2056A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2056A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2056A1.txt
  • and implementation of compliance plan for separate national registry and company-specific do-not-call investigations (July 9, 2004). ORDERING CLAUSES Accordingly, this report is issued pursuant to the Do-Not-Call Implementation Act, Pub. L. No. 108-10, 117 Stat. 557, and section 227 of the Communications Act of 1934, as amended, 47 U.S.C. § 227, and pursuant to authority delegated under sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361. IT IS ORDERED that the Secretary SHALL SEND copies of this report to the appropriate committee and subcommittees of the United States House of Representatives and the United States Senate. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai Chief Consumer & Governmental Affairs Bureau Do-Not-Call Implementation Act, Pub. L. No. 108-10, 117
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primus at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Southwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primus nor
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  • to make more or longer TRS calls, will be ineligible for compensation from the Interstate TRS Fund. This Order shall be effective 120 days after publication in the Federal Register. ordering clauses Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361, and 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, this Order is hereby ADOPTED. IT IS FURTHER ORDERED that any TRS provider offering to TRS consumers financial incentives relating to free or discount long distance service, as set forth above, SHALL BE ineligible for compensation from the Interstate TRS Fund. IT IS FURTHER ORDERED that this Order
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Broadview
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-207A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Spectrotel for a refund of all charges paid to Spectrotel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86558, filed March 28, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2089A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2089A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2089A1.txt
  • third party verifications. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89510 May 9, 2005 June 15, 2005 05-I0163223S January 31, 2005 June 13, 2005 05-I0164028S
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to PowerNet at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Globcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PowerNet nor Globcom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2090A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2090A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2090A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89104 February 8, 2005 April 1, 2005 05-S89197 March 7, 2005 May 6,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2091A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2091A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2091A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89366 April 15, 2005 May 20, 2005 05-I0158777S January 24, 2005 May 20,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2092A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2092A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2092A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on September 3, 2004. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87944, filed July 13, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2093A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2093A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2093A1.txt
  • third party verifications. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89512 April 4, 2005 May 20, 2005 05-I0176787S May 31, 2005 July 12, 2005 See
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2095A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2095A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2095A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2097A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2097A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2097A1.txt
  • it must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2099A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2099A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2099A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87892 July 1, 2004 September 3, 2004 05-S89408 April 20, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-209A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to PowerNet at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PowerNet nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2100A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2100A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2100A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2101A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2101A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2101A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2102A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2102A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2102A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88646 October 20, 2004 December 20, 2004 05-S89209 February 28, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2103A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2103A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2103A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89200, filed November 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2104A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2104A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2104A1.txt
  • Distance Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. We also notified Sprint and Sprint stated that the re-rate was made by one of its resellers, Long Distance Savings. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance Savings IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88005, filed July 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2105A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2105A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2105A1.txt
  • been changed to Qwest without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89293 December 29, 2004 May 2, 2005 05-S89369 April 5, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2106A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2106A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2106A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecircuit Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2107A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2107A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2107A1.txt
  • fully absolved the Complainant of all charges assessed by IDT in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89421, filed February 22, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2108A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2108A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2108A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on April 15, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89267, filed March 4, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2109A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2109A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2109A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CSP Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-210A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Broadview for a refund of all charges paid to Broadview Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Broadview
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2110A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2110A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2110A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cox at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Cox
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2111A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2111A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2111A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on February 11, 2005. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company, L.P. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000734S, filed October 18, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2112A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2112A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2112A1.txt
  • on July 5, 2005. CTS states that authorization was received and confirmed through a signed letter of agency. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, L.L.C. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89317, filed February 14, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2113A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2113A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2113A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on March 18, 2005. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89076, filed February 1, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2114A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2114A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2114A1.txt
  • complaints and Coordinated Billing responded. Coordinated Billing states that authorizations were received and confirmed through third party verifications. We find that Coordinated Billing has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Coordinated Billing Services ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89367 April 15, 2005 May 24, 2005 05-S89478 May 3 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2115A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2115A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2115A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2116A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2116A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2116A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Clear Choice of the complaint and Clear Choice responded on April 28, 2005. We find that Clear Choice did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Choice IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89322, filed March 30, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2117A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2117A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2117A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2118A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Opticom of the complaint and Opticom responded on July 5, 2005. We find that Opticom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opticom IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89165, filed February 14, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2119A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2119A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2119A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BSLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-211A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Primus of the complaint and Primus responded on June 30, 2004. We find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86498, filed March 1, 2004. See 47
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  • CBS responded on April 22, 2005. CBS states that authorization was received and confirmed through third party verification. We find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88902, filed December 28, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2121A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2121A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2121A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ETS IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89057, filed January 14, 2005. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2122A1.txt
  • CBS responded on May 23, 2005. CBS states that authorization was received and confirmed through third party verification. We find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89343, filed March 30, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2123A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2124A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2125A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2125A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2125A1.txt
  • April 28, 2005. ACN states that authorization was received when a letter of agency was signed and processed. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89216, filed February 28, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2126A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2126A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2126A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on June 30, 2005. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89570, filed May 13, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2127A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2127A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2127A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Rochelle IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2128A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2128A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2128A1.txt
  • at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. In addition, Access must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Access IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2129A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2129A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2129A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on March 16, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89014, filed January 18, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-212A1.txt
  • 2004. Complainant's bill has been fully absolved of all charges in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Global IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86910, filed February 22, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2130A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2130A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2130A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBCLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2131A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2131A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2131A1.txt
  • TeleDias responded on April 11, 2005. TeleDias states that authorization was received and confirmed through third party verification. We find that TeleDias has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleDias IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89017, filed January 21, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2132A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2132A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2132A1.txt
  • this Order, BellSouth must notify the Commission and Complainant accordingly. BellSouth also must notify the Complainant of his or her right to pursue a claim against Quasar for a refund of all charges paid to Quasar. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Quasar must forward to BellSouth an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2133A1.txt
  • QiTel responded on June 17, 2005. QiTel states that authorization was received and confirmed through third party verification. We find that QiTel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against QiTel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89387, filed April 19, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2134A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2134A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2134A1.txt
  • Verizon responded on June 21, 2005. Verizon states that authorization was received and confirmed through third party verification. We find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0166207S, filed February 28, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2135A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2135A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2135A1.txt
  • at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. In addition, Qwest must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2136A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2137A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VLD of the complaint and VLD responded on February 25, 2005. We find that VLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88822, filed November 22, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2138A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Orbit IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2139A1.txt
  • charges imposed by SBC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-213A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LCR IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2140A1.txt
  • Based on information obtained from Excel and each Complainant's local exchange carrier, we find that Excel has not violated our carrier change rules. Therefore, we find that Excel's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Excel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S88851 04-I0111595S DATE OF COMPLAINT 11/29/04 05/01/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2141A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Lightyear of the complaint and Lightyear responded on January 3, 2005. We find that Lightyear did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Lightyear IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88716, filed November 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2142A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2143A1.txt
  • has fully absolved Complainant of all charges assessed by VarTec in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against VarTec Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87894, filed June 16, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2144A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Lifeline
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2145A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 20, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0090759S, filed January 30, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2146A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2146A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2146A1.txt
  • fully absolved the Complainant of all charges assessed by ACN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89504, filed May 16, 2005. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2147A1.txt
  • CBS responded on July 11, 2005. CBS states that authorization was received and confirmed through third party verification. We find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CBS Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89547, filed May 23, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2148A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2148A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2148A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on July 12, 2005. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89303, filed January 10, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2149A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2149A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2149A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BellSouth Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-214A1.txt
  • response, we find that BellSouth has complied with the verification requirements of Section 64.1120 of the Commission's rules. We find that BellSouth has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against BellSouth Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-I0095101S, filed January 29, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2150A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2150A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2150A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 7. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista Communications IS GRANTED. 8. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89353, filed April 6, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2151A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2151A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2151A1.txt
  • responded on May 25, 2005. BNLD states that authorization was received and confirmed through a third party verification. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89422, filed April 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2152A1.txt
  • TRINSIC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of TRINSIC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TRINSIC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-B0150563S, filed March 3, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2153A1.txt
  • responded on June 20, 2005. TRINSIC states that authorization was received and confirmed through a third party verification. We find that TRINSIC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TRINSIC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0163085S, filed February 4, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2154A1.txt
  • responded on May 20, 2005. Silv states that authorization was received and confirmed through a third party verification. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communication Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89376, filed April 28, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2155A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec Global Operating Company IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2156A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2156A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2156A1.txt
  • We find that AT&T has produced clear and convincing evidence of valid authorized carrier changes of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER 05-S89251 March 17, 2005 April 15, 2005 05-S89274 March 14, 2005 May
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2157A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2157A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2157A1.txt
  • GTC must notify the Commission and Complainant accordingly. GTC also must notify the Complainant of his or her right to pursue a claim against SBC Missouri for a refund of all charges paid to SBC Missouri. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Missouri IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC Long
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2158A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2159A1.txt
  • to CenturyTel at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. CenturyTel must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CenturyTel of Missouri, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-215A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-215A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-215A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified WorldxChange of the complaint and WorldxChange responded on September 8, 2004. We find that WorldxChange did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against WorldxChange IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87272, filed May 17, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2160A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2161A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2161A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2161A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Verizon
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  • Cavalier of the complaints and Cavalier responded. Cavalier states that authorizations were received and confirmed through third party verifications. We find that Cavalier has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cavalier Telephone, LLC ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89384 April 18, 2005 June 20, 2005 05-S89388 May 16, 2005
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on October 13, 2004. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0113861S, filed July 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2164A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Americatel of the complaint and Americatel responded on April 18, 2005. We find that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89162, filed February 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2165A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI, Inc. at the rates the subscriber was paying to MCI, Inc. at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2166A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT NOTICE RESPONSE NUMBER 04-I0121147S October 8, 2004 November 10, 2004 05-S89136 March 4, 2005 April
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on August 27, 2004. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87912, filed July 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2168A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S88914 December 22, 2004 April 1, 2005 05-S89065 January 27, 2005 March
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88760 October 12, 2004 January 12, 2005 04-S88876 December 9, 2004 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-216A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on March 29, 2004. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86039, filed January 13, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2170A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2170A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2170A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89152, filed March 1, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2171A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2171A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2171A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on May 9, 2005. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89257, filed March 24, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2172A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2172A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2172A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-217A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 29, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86259, filed January 5, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2180A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on May 9, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89289, filed March 28, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2181A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Custom Teleconnect of the complaint and Custom Teleconnect responded on June 13, 2005. We find that Custom Teleconnect did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Custom Teleconnect, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89454, filed April 1, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2182A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2182A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2182A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cognigen Networks, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-218A1.txt
  • verifications. We find that Global has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Global's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Global ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S87144 04-S87185 04-S87443 04-S87749 04-S87836 04-I0118349S DATE OF COMPLAINT 05/10/04 03/30/04 05/26/04 06/16/04 06/22/04 07/01/04 DATE OF CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-219A1.txt
  • responded. Bullseye states that authorization was received and confirmed through third party verifications. We find that Bullseye has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Bullseye's. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Bullseye ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86752 03/15/04 05/21/04 04-S87436 03/23/04 06/29/04 04-S88181 08/03/04 08/25/04 04-S88638 09/02/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-220A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscriber to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CBS ARE GRANTED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE NAME OF AUTHORIZED CARRIER 04-I0083132S 01/14/04 06/23/04 MCI 04-S000378S 01/05/04 02/27/04 MCI See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-221A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-221A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-221A1.txt
  • after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against TeleUno ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and TeleUno may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-222A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-222A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-222A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S87469 04-S87830 04-S88065 DATE OF COMPLAINT 05/26/04 06/28//04 07/27/04 DATE OF CARRIER RESPONSE 08/02/04 08/20/04 10/13/04 See Appendix
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-223A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-223A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-223A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-224A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-224A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-224A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85933 January 13, 2004 March 1, 2004 04-S86056 January 23,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-225A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Verizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-226A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-226A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-226A1.txt
  • Comcast responded on April 29, 2004. Comcast states that authorization was received and confirmed through third party verification. We find that Comcast has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86597, filed February 13, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-227A1.txt
  • Acceris responded on July 8, 2004. Acceris states that authorization was received and confirmed through third party verification. We find that Acceris has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86857, filed April 2, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-228A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NUS of the complaint and NUS responded on May 12, 2004. We find that NUS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Utilization Services IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86855, filed April 2, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2294A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2294A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2294A1.txt
  • hearing losses'' should be used to better describe the target market for this phone. Finally, the Commission reminds Panasonic to ensure that the appropriate warning labels about lack of hearing aid compatibility, both on the box and in the operator's instructions, be made as conspicuous as possible. Accordingly, IT IS ORDERED that, pursuant to authority delegated in Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and Section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of Sections 68.316 and 68.317 of the Commission's rules for Panasonic 2.4 GHz FHSS Cordless Telephone with Bone Conduction Type Earpiece, Model KX-TG2388(xx), filed by Panasonic Corporation of North America, IS GRANTED to the extent stated
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-229A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86638 04-S87118 DATE OF COMPLAINT April 6, 2004 April 27, 2004 DATE OF CARRIER RESPONSE May 25, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-230A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86164 January 30, 2004 February 25, 2004 04-S86771 March 9,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2310A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2311A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2312A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Cordia for a refund of all charges paid to Cordia. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cordia must forward to their authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2313A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2313A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2313A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on May 9, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89309, filed April 5, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-231A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-231A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-231A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified TelUno of the complaint and TelUno responded on May 28, 2004. We find that TelUno did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TelUno International IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86617, filed March 30, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2321A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2321A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2321A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Acceris of the complaint and Acceris responded on May 31, 2005. We find that Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89404, filed April 20, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2322A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2322A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2322A1.txt
  • and CTS responded on July 18, 2005. CTS states that authorization was obtained by a signed letter of agency. We find that CTS has produced clear and convincing evidence of valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0158235S, filed December 7, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2323A1.txt
  • 9, 2005. Talk America states that authorization was received and confirmed through a third party verification (TPV). We find that Talk America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89476, filed May 5, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2324A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2324A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2324A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cavalier for a refund of all charges paid to Cavalier Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2325A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2325A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2325A1.txt
  • We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the LOA gave an incorrect name was beyond the control of CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89277, filed March 24, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2326A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
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  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Telecircuit for a refund of all charges paid to Telecircuit Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecircuit Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2329A1.txt
  • Upon review of SBC's response, we find that SBC has complied with the verification requirements of Section 64.1120 of the Commission's rules. The fact that the LOA contained incorrect name was beyond the control of SBC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against SBC Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89475, filed May 2, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-232A1.txt
  • responded on August 31, 2004. IDT states that authorization was received and confirmed through a third party verifier. We find that IDT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88043, filed July 19, 2004. See 47 C.F.R.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2331A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2331A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2331A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against International Plus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Qwest for a refund of all charges paid to Qwest. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Qwest must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2341A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2341A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2341A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
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  • fully absolved the Complainant of all charges assessed by Broadview in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview Corporation/America IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88369, filed September 1, 2004. See 47 C.F.R. §§
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 04-S88130 August 3, 2004 September 17, 2004 04-S88175 August 9, 2004 September
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  • BNLD of the complaints and BNLD responded. BNLD states that authorization was received and confirmed through third party verifications. We find that BNLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BNLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
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  • subscribers for service provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainant against Excel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
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  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89568, filed May 31, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-236A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-236A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-236A1.txt
  • SBCLD of the complaints and SBCLD responded. SBCLD states that authorization was received and confirmed through third party verifications. We find that SBCLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against SBCLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
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  • notify the Commission and each Complainant accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), Sprint must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2371A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2371A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2371A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89358 April 5, 2005 June 1, 2005 05-S89389 April 12, 2005
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  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2373A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2373A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2373A1.txt
  • third party verifications. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89670 July 5, 2005 July 21, 2005 05-I0161867S January 4, 2005 June 15, 2005 05-I0176377S
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  • 2004. Complainant's bill has been fully absolved of all charges in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ACN IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86462, filed February 9, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-240A1.txt
  • verifications. We find that VZLD has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that VZLD's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against VZLD ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S87278 04-S88401 DATE OF COMPLAINT 05/17/04 04/20/04 DATE OF CARRIER RESPONSE 07/16/04 07/16/04 See Appendix A. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2415A1.txt
  • 6, 2006. If carriers are in need of additional relief from the carrier change rules, they should contact the Commission's Consumer & Governmental Affairs Bureau. Accordingly, IT IS ORDERED, pursuant to sections 1, 4(i), 5 and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 155 and 258, and the authority delegated under sections 0.141, 0.361 and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361 and 1.3, that 47 C.F.R. §§ 64.1120(e) is waived to the extent herein described. FEDERAL COMMUNICATIONS COMMISSION Monica Desai Chief, Consumer & Governmental Affairs Bureau . We recognize that President Bush also issued a Major Disaster Declaration for the state of Florida on August 28, 2005. We do not
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-247A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-247A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-247A1.txt
  • has fully absolved Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Sprint Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0093932S, filed February 15, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-248A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-248A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-248A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on October 20, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86143, filed January 15, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-250A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-250A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-250A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on November 1, 2004. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86298, filed December 8, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-252A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-252A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-252A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on March 03, 2004. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85986, filed January 12, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-253A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-253A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-253A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified OneStar of the complaint and OneStar responded on April 5, 2004. We find that OneStar did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneStar Long Distance, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86124, filed January 15, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2547A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2547A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2547A1.txt
  • verification. We find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CBS actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89339, filed April 6, 2005. See 47 C.F.R.
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Covista at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against U.S. Telecom Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Qwest must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-254A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-254A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-254A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Asian American IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded on May 25, 2005. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89383, filed February 22, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2553A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2553A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2553A1.txt
  • to Ameritech at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Ameritech must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ameritech IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2555A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
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  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Rochelle Telephone Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Hello Depot for a refund of all charges paid to Hello Depot. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Hello Depot IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89350 April 14, 2005 May 20, 2005 05-S89406 April 26, 2005 June 3,
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  • to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Verizon
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  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against New Rochelle for a refund of all charges paid to New Rochelle. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Rochelle IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2561A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2561A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2561A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Broadwing at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primo at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Primo nor Sprint
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ZWW-ISP of the complaint and ZWW-ISP responded on August 2, 2005. We find that ZWW-ISP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ZWW-ISP IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89588, filed June 14, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2564A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2564A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2564A1.txt
  • third party verifications. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0187900 August 9, 2005 September 12, 2005 05-I0161581S May 10, 2005 May 17, 2005 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2565A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2565A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2565A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2566A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2566A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2566A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-I0158898S January 24, 2005 May 20, 2005 05-I0169353S March 1, 2005 August 16,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2567A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2567A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2567A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded on June 7, 2005. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89479, filed May 2, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2568A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2568A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2568A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cypress IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2569A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2569A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2569A1.txt
  • third party verifications. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89379 April 19, 2005 June 8, 2005 05-S89630 June 27, 2005 August 10, 2005 05-S0186888
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2570A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2570A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2570A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2571A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2571A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2571A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against TeleDias for a refund of all charges paid to TeleDias Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against TeleDias Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2572A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2572A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2572A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2573A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2573A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2573A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PCS1 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2574A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2574A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2574A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87002 March 8, 2004 July 16, 2004 04-S88705 November 9, 2004 December 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2575A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2575A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2575A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2576A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2576A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2576A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2577A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2577A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2577A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 29, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89525, filed May 2, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2578A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2578A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2578A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2580A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2580A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2580A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2581A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2581A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2581A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2582A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2582A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2582A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleDias IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2583A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2583A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2583A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on September 8, 2005. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89456, filed April 25, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2584A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2584A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2584A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on June 23, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89524, filed April 28, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2586A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2586A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2586A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89680 June 21, 2005 August 31, 2005 05-S89682 July 7, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2587A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2587A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2587A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89507, filed May 3, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2588A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2588A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2588A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2589A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2589A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2589A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against World-Link Solutions, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2590A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2590A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2590A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88803 November 22, 2004 February 2, 2005 05-S89468 May 2, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2591A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89706, filed July 22, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2592A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2593A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2593A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2593A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC Illinois IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2595A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2595A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2595A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on November 22, 2004. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88339, filed September 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2596A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2596A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2596A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2597A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2597A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2597A1.txt
  • of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 05-S89563 05-S89592 DATE OF COMPLAINT May 23, 2005 June 8, 2005 DATE OF CARRIER RESPONSE July 13, 2005 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2598A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2598A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2598A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Acceris of the complaint and Acceris responded on April 4, 2005. We find that Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0147178S, filed October 13, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2599A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2599A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2599A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2600A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2600A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2600A1.txt
  • of the Commission's rules. On the facts before us, the circumstances resulting in CTS's receipt of LOAs with incorrect names was beyond the carrier's control. We find that CTS has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against CTS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2601A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2601A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2601A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against TeleDias Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2602A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2602A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2602A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89541, filed May 23, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2603A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2603A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2603A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2604A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2604A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2604A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0169967S, filed March 21, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2605A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2605A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2605A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on July 28, 2005. We find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89495, filed April 1, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2606A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2606A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2606A1.txt
  • complaint and BBG responded on August 11, 2005. We find that BBG did not violate our carrier change rules. Therefore, we find that BBG's actions did not result in an unauthorized change in Complainants telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BBG Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89631, filed June 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2607A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2607A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2607A1.txt
  • of the complaint and Opex responded on August 24, 2005. We find that Opex did not violate our carrier change rules. Therefore, we find that Talk's actions resulted did not unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Opex IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89194, filed April 26, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2608A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2608A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2608A1.txt
  • verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0160706S, filed January 10, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2609A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2609A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2609A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2610A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2610A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2610A1.txt
  • complaint and Navicomm responded on September 15, 2005. We find that Navicomm did not violate our carrier change rules. Therefore, we find that Navicomm's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Navicomm LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89472, filed May 5, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2611A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2611A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2611A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2612A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2612A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2612A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Universal IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Universal
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2613A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2613A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2613A1.txt
  • period shall be paid by the subscribers to the Complainants' respective authorized carrier at the rates the subscribers were paying to the Complainants' respective authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Startec ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Startec may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2614A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2614A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2614A1.txt
  • period shall be paid by the subscribers to the Complainants' respective authorized carrier at the rates the subscribers were paying to the Complainants' respective authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Spectrotel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Spectrotel may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2615A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2615A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2615A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cordia ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2616A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2616A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2616A1.txt
  • verifications. We find that LDC has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that LDC's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDC ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89514 05/18/05 08/25/05 05-S89559 05/31/05 07/18/05 See Appendix A. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2617A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2617A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2617A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Rochelle ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and New Rochelle may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2618A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2618A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2618A1.txt
  • by Acceris on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Acceris
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2619A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2619A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2619A1.txt
  • verification. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-B0182562S, filed July 1, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2620A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2620A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2620A1.txt
  • 1.719 and 64.1150 of our rules, we notified Telecom*USA of the complaint and MCI, on behalf of its subsidiary, Telecom*USA, responded on November 30, 2004. We find that Telecom*USA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Telecom*USA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0122870S, filed September 16, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2621A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2621A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2621A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on April 20, 2005. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0153487S, filed November 23, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2622A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2622A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2622A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NRTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2623A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2623A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2623A1.txt
  • on June 29, 2005. MCI states that authorization was received by Telecom*USA and confirmed through third party verification. We find that Telecom*USA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Telecom*USA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89429, filed April 11, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2624A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2624A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2624A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against HelloCom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2625A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2625A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2625A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2626A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2626A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2626A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to ALD at the rates the subscriber was paying to ALD at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2627A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2627A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2627A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 04-S88886 December 16, 2004 February 17, 2005 05-S88932 December 20, 2004 March
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2628A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2628A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2628A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2629A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2629A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2629A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT NOTICE RESPONSE NUMBER 04-S88361 September 7, 2004 September 29, 2004 04-S88694 September 7, 2004 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2630A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2630A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2630A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 04-S88380 September 7, 2004 December 21, 2004 04-S88595 September 21, 2004 December
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2631A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2631A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2631A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2632A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2632A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2632A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2656A1.txt
  • a Petition for Declaratory Ruling filed by MCI, Inc. (MCI). On March 12, 2004, MCI requested that the Commission preempt certain West Virginia carrier change verification requirements that ``are more stringent than, and are in conflict with, the Commission's own verification requirements.'' On September 16, 2005, MCI requested that its Petition in this matter be withdrawn. Accordingly, pursuant to Sections 0.361 of the Commission's rules, 47 C.F.R. § 0.361, IT IS ORDERED that the request to withdraw the Petition for Declaratory Ruling filed by MCI, Inc. in CC Docket No. 94-129 IS GRANTED and the Petition for Declaratory Ruling IS DISMISSED without prejudice. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai Chief, Consumer & Governmental Affairs Bureau WorldCom, Inc. Petition for Declaratory Ruling,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2764A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified TDS of the complaint and TDS responded on April 27, 2005. We find that TDS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TDS Metrocom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0157957S, filed October 25, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2765A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecom Management, Inc. d/b/a Pioneer Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2766A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2766A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2766A1.txt
  • on the subscriber's for service provided after this 30-day period shall be paid by the subscribers to Verizon at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Rochelle Telephone Corp. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2767A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2767A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2767A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-S89372 April 13, 2005 June 6, 2005 05-S89591 June 8, 2005 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2768A1.txt
  • Section 64.1120 of the Commission's rules. The fact that the person on each TPV recording gave an incorrect name was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0188719 August 11, 2005 September 8, 2005 05-I0163534S February 9, 2005 June
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2769A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Spectrotel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2770A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2770A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2770A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER 05-S89453 April 26, 2005 July 26, 2005 05-I0174054S April 19, 2005 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2771A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2771A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2771A1.txt
  • verifications. We find that AT&T has produced clear and convincing evidence of valid authorized carrier changeS of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in unauthorized changeS in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2772A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 04-S88672 November 8, 2004 December 16, 2004 04-S88751 November 10. 2004 January
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2773A1.txt
  • rules. In each case, the fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION 0 Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 05-S89252 05-I0150030S DATE OF COMPLAINT February 3, 2005 November 9, 2004 DATE OF CARRIER RESPONSE May 9,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2775A1.txt
  • verifications. We find that AT&T has produced clear and convincing evidence of valid authorized carrier changes of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2776A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2776A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2776A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89417, filed April 26, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2777A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-05-S89359, filed April 8, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2780A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2780A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2780A1.txt
  • and processed. We find that ACN has produced clear and convincing evidence of valid authorized carrier change by Complainant. Therefore, we find that ACN's actions did not result in an unauthorized change in Complainant's telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Network, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0197686, filed August 9, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2781A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on May 10, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Network, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0153719S, filed December 20, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2782A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on May 25, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0162791S, filed January 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2783A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communication Services, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ANC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88853, filed November 12, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2787A1.txt
  • incorrect name was beyond the control of BNLD. We find that BNLD has not violated our carrier change rules. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0188707, filed August 11, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2788A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2789A1.txt
  • October 17, 2005. Cavalier states that authorization was received when a letter of agency was signed and processed. We find that Cavalier has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cavalier IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0187888, filed, August 9, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2790A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against TeleDias Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2791A1.txt
  • verification. We find that Reduced has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Reduced's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Reduced IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89639, filed June 28, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2792A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2793A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2794A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2794A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2794A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor PowerNet
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2795A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2797A1.txt
  • third party verifications. We find that CBS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that CBS's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against CBS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
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  • find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America Net actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0185889, filed July 29, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2799A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2800A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ETS of the complaint and ETS responded on October 1, 2005. We find that ETS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ETS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consu mer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89599, filed June 14, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2801A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2802A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Eurocom may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Eurocom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2803A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2804A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2805A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2806A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2807A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2808A1.txt
  • verification. We find that Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Qwest actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0187230S, filed August 2, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2809A1.txt
  • responded on September 26, 2005. BullsEye states that authorization was received and confirmed through a third party verifier. We find that BullsEye has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0191299, filed August 30, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2810A1.txt
  • verification. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0185446, filed July 25, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2811A1.txt
  • verification. We find that Clearworld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clearworld actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0177728S, filed May 20, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2812A1.txt
  • third party verifications. We find that BNLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that BNLD's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BNLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2813A1.txt
  • Verizon responded on July 26, 2005. Verizon states that authorization was received and confirmed through third party verification. We find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89634, filed June 21, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2814A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2814A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2814A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2823A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88606, filed October 22, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2841A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2841A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2841A1.txt
  • resulting in CTS's receipt of a letter of agency with an incorrect name was beyond the control of CTS. Therefore, we find that CTS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0190405, filed August 23, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2842A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2842A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2842A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Convergia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2844A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2844A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2844A1.txt
  • responded on May 9, 2005. SBC states that authorization was received and confirmed through a third party verification. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBC Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0161651S, filed December 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2845A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2845A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2845A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TRINSIC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor TRINSIC
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  • Request for Extension of Time filed by the National Association of Broadcasters on November 15, 2005, IS GRANTED. Interested parties may file reply comments on or before December 16, 2005. 5. This action is taken pursuant to the authority provided in Section 1.46 of the Commission's rules, 47 C.F.R. § 1.46, and under delegated authority pursuant to Sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361. FEDERAL COMMUNICATIONS COMMISSION Monica Desai, Chief Consumer & Governmental Affairs Bureau Closed Captioning of Video Programming, Telecommunications for the Deaf, Inc. Petition for Rulemaking, Notice of Proposed Rulemaking, CG Docket No. 05-231, 20 FCC Rcd 13211 (July 21, 2005) (NPRM). National Association of Broadcasters, Request for Extension of Time, filed November
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-S89566 May 20, 2005 July 25, 2005 05-S89626 June 23, 2005 August
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-S89549 May 23, 2005 July 25, 2005 05-S89635 June 21, 2005 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3043A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3043A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3043A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3044A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3044A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3044A1.txt
  • Sage of the complaints and Sage responded. Sage states that authorizations were received and confirmed through third party verifications. We find that Sage has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sage Telecom, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0184637 July 25, 2005 August 11, 2005 05-S89683 July 14, 2005
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NECC of the complaint and NECC responded on August 16, 2005. We find that NECC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-F0413165S, filed January 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3046A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3046A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3046A1.txt
  • verification. We find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Verizon's actions did not result in an unauthorized change in Complainant's telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0001153S, filed August 2, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3047A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3047A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3047A1.txt
  • fully absolved the Complainant of all charges assessed by ACN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Network, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0188708, filed August 9, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3048A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3048A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3048A1.txt
  • absolved the Complainant of all charges assessed by Talk America in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89481, filed May 6, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3049A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3049A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3049A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sage Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3050A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3050A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3050A1.txt
  • fully absolved the Complainant of all charges assessed by Cavalier in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89156, filed February 28, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against STS for a refund of all charges paid to STS Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against STS Connect, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3052A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3052A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3052A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3053A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3053A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3053A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Working Assets Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3055A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3055A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3055A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3056A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3056A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3056A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3057A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3057A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3057A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 19, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc.. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89564, filed June 15, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3058A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3058A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3058A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3067A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3067A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3067A1.txt
  • complaint and VarTec responded on October 26, 2005. We find that VarTec did not violate our carrier change rules. Therefore, we find that VarTec's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VarTec IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0195555, filed September 20, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3068A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3068A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3068A1.txt
  • 2005. We find that NET has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NET's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NET IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0190964, filed August 25, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3069A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3069A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3069A1.txt
  • verification. We find that Horizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Horizon's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0172894S, filed April 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3070A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3070A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3070A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on September 29, 2005. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0190419, filed, August 22, 2005 See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3071A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3071A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3071A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on September 22, 2005. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consu mer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89545, filed May 24, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3074A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3074A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3074A1.txt
  • of Section 64.1120 of the Commission's rules. The fact that the person on the TPV gave an incorrect name was beyond the control of IDT. We find that IDT has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0185103S, filed June 22, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3075A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3075A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3075A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on October 27, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89714, filed September 8, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3076A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3076A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3076A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified SBC of the complaint and SBC responded on October 19, 2005. We find that SBC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0196151, filed September 21, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3077A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3077A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3077A1.txt
  • has fully absolved Complainant of all charges assessed by Talk in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Talk IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89374, filed April 18, 2005. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3078A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3078A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3078A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PAETEC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3079A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3079A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3079A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3080A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3080A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3080A1.txt
  • has fully absolved Complainant of all charges assessed by Verizon in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0180127S, filed June 27, 2005. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3081A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3081A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3081A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on October 25, 2005. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89715, filed September 19, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3082A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3082A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3082A1.txt
  • verification. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0196654, filed September 20, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3083A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3083A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3083A1.txt
  • verification. We find that Buzz has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Buzz's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buzz IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0192539, filed September 6, 2005. See 47 C.F.R.
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  • verification. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0194082, filed September 14, 2005. See 47 C.F.R.
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  • this Order, BellSouth must notify the Commission and Complainant accordingly. BellSouth also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to BellSouth an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3086A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3086A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3086A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AireSpring IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3087A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3087A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3087A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NET IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3096A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3096A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3096A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3097A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3097A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3097A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on March 25, 2005. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89135, filed February 22, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3098A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3098A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3098A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on January 21, 2005. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88869, filed October 12, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3099A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3099A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3099A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89338 April 5, 2005 September 23, 2005 05-S89649 June 28, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3100A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3100A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3100A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3109A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3109A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3109A1.txt
  • verifications. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89012, filed November 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3112A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3112A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3112A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on February 23, 2005. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88685, filed December 14, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3113A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3113A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3113A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Broadwing at the rates the subscriber should have been paying to Broadwing for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. 7. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista Communications IS GRANTED. 8. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88808, filed November 15, 2004. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3138A1.txt
  • report to Congress and the General Accounting Office pursuant to the Congressional Review Act, see 5 U.S.C. 801(a)(1)(A), because it concerns rules of particular applicability. Materials in Accessible Formats . ordering clauses Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361, and 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, this Order is hereby ADOPTED. IT IS FURTHER ORDERED that NECA shall compensate providers of inbound two-line captioned telephone service from the Interstate TRS Fund using the allocation factor adopted herein for the period October 14, 2005 through June 30, 2006. IT IS FURTHER ORDERED that the Consumer
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  • good cause exists to extend the waiver of the emergency call handling requirement for VRS providers until January 1, 2007. Accordingly, the emergency call handling waiver for VRS will expire on January 1, 2007, or upon the release of an order addressing this issue, whichever comes first. Accordingly, IT IS ORDERED that, pursuant to the authority contained in Sections 0.141, 0.361, 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, this Order is ADOPTED. FEDERAL COMMUNICATIONS COMMISSION Monica Desai, Chief Consumer & Governmental Affairs Bureau Telecommunications relay service enables a person with a hearing or speech disability to access the telephone system to call persons without such a disability. A communications assistant (CA) relays the call back and forth
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3181A1.txt
  • conditioned upon Verizon's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon New York, Inc. and Verizon New England, Inc, on November 23, 2005, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer &
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3257A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3257A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3257A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3258A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3258A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3258A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Sage for a refund of all charges paid to Sage Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sage Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3259A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3259A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3259A1.txt
  • verification. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0165615S, filed February 7, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3260A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3260A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3260A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on October 13, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0193470, filed September 7, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3261A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3261A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3261A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VLD of the complaint and VLD responded on September 2, 2005. We find that VLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89669, filed July 13, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3262A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3262A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3262A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on September 16, 2005. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89238, filed August 16, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3263A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3263A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3263A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ALL IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3265A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3265A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3265A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on May 26, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0160180S, filed January 10, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3266A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3266A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3266A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3267A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3267A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3267A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global Touch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3294A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3294A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3294A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on October 11, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0190951, filed August 29, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3295A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3295A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3295A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor LDC
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Century of the complaints and Century responded. We find that Century did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Century Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-S89420 04/07/05 06/02/05 05-S88944 12/09/04 02/10/05 See Appendix A. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3297A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3298A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3298A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3298A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against NCT Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-I0171169S February 28, 2005 September 12, 2005 05-S0186973 August 2, 2005 September
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3300A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3300A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3300A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3301A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3301A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3301A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3302A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3302A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3302A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on November 16 2005. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0198917, filed October 3, 2005. AT&T, Inc. was known as SBC Communications at the time of the complaint, the Notice
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3303A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3303A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3303A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on November 16, 2005. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0189062S, filed August 1, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3304A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3304A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3304A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89261 March 18, 2005 May 17, 2005 05-S89608 June 20, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3305A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3305A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3305A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Matrix Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3306A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3306A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3306A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89469 May 3, 2005 June 10, 2005 05-S89543 May 18, 2005 June 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3307A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3307A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3307A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cox at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ALLTEL Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Cox nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3308A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3308A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3308A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave the incorrect name was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0191295, filed August 29, 2005. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3309A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3309A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3309A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on June 10, 2005. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89470, filed May 3, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3310A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against World-Link Solutions, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3311A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecom Management, Inc. d/b/a Pioneer Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3321A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3321A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3321A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3322A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3322A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3322A1.txt
  • verification. We find that LDC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDC actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0199413, filed October 3, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3323A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on June 1, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89497, filed May 9, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3324A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3324A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-3324A1.txt
  • authorized carriers to ACN without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaints and ACN responded. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ACN ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-360A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-360A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-360A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither its
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-361A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-361A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-361A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against IDT IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88087, filed June 28, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-364A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-364A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-364A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified DTS of the complaint and DTS responded on August 16, 2004. We find that DTS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against DTS IS DENIED. IT IS FURTHERED ORDERED that this Order, is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87763, filed June 9, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-365A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-365A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-365A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Lucky Dog of the complaint and Lucky Dog responded on July 1, 2004. We find that Lucky Dog did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lucky Dog IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87279, filed April 13, 2004. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-366A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-366A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-366A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Citizens Communications IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87775, filed June 22, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-367A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-367A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-367A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-368A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-368A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-368A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-377A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-377A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-377A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Forte at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sage Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88506, filed September 27, 2004. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-378A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 29, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86279, filed February 19, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-379A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BullsEye Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-380A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-380A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-380A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Least Cost of the complaint and Least Cost responded on November 5, 2004. We find that Least Cost did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Least Cost Routing, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86392, filed February 13, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-381A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-381A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-381A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified VarTec of the complaint and VarTec responded on July 1, 2004. We find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87273, filed May 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-396A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88301 August 18, 2004 October 26, 2004 04-S88722 October 28, 2004
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  • verifications. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88240 August 17, 2004 October 1, 2004 04-S88612 October 18, 2004 January 6, 2005 04-S88642
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-398A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87120 May 12, 2004 June 25, 2004 04-S87809 June 23, 2004 July 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-400A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on April 24, 2004. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86326, filed February 24, 2004. See 47
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  • verifications. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Talk's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Talk ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S87358 04-S88306 04-S88415 04-S88508 04-S88728 DATE OF
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  • verifications. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDS ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S87614 04-S88462 DATE OF COMPLAINT 07/14/04 09/15/04 DATE OF CARRIER RESPONSE 07/23/04 11/04/04 See Appendix A. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-403A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-403A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-403A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-404A1.txt
  • our rules, we notified CTS of the complaints and CTS responded. On the facts before us, the circumstances resulting in CTS's receipt of letters of agency with incorrect names was beyond the control of CTS. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against CTS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-405A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-406A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Optical ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-407A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-408A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-408A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-408A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Quasar
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  • by Excel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor Excel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-447A1.txt
  • Order will expire, pursuant to that order, on February 24, 2005. . Congressional Review Act. The Commission will not send a copy of this Order pursuant to the Congressional Review Act because the Order neither adopts nor modifies a rule, but clarifies an existing rule. ordering clauses Accordingly, IT IS ORDERED that pursuant to the authority contained in Sections 0.141, 0.361, and 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, and 1.3, this Order IS ADOPTED. IT IS FURTHER ORDERED that the three-way calling requirement set forth in 47 C.F.R. § 64.604(a)(3)(vi) is clarified as indicated herein. or call the Consumer & Governmental Affairs Bureau at . FEDERAL COMMUNICATIONS COMMISSION K. Dane Snowden, Chief Consumer & Governmental Affairs Bureau
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  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83005 March 5, 2003 June 6, 2003 03-S83061 March 5, 2003 April 25, 2003 03-S83165
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  • Americatel of the complaints and Americatel responded. Americatel states that authorizations were received and confirmed through third party verifications. We find that Americatel has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Americatel Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87483 April 19, 2004 July 26, 2004 04-S88299 April 28, 2004 October
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-554A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-554A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-554A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Americatel Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-555A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S82034 December 9, 2002 March 7, 2003 03-S000363S November 21, 2003 January 23, 2004 03-S82165
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  • party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88163 July 19, 2004 November 23, 2004 04-S88480 February 22, 2004
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S85894 December 16, 2003 March 1, 2004 04-S86708 February 17, 2004
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  • Sprint responded on February 9, 2005. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88975, filed January 12, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-560A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-562A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-562A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-562A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-564A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-564A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-564A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 01-N65203 October 12, 2001 July 9, 2003 01-S55426 May 30, 2001 November 16, 2001 01-S64325
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-567A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-567A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-567A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 02-S76385 February 27, 2002 October1, 2002 02-S79043 July 15, 2002 September 27, 2002 02-S79545 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-569A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-569A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-569A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85316 October 21, 2003 January 6, 2004 03-S85327 October 26, 2003 December 12, 2003 03-S85360
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-570A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-570A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-570A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S83732 April 9, 2003 July 3, 2003 03-S83811 May 6, 2003 November 5, 2003 03-S83854
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-571A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-571A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-571A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-F0022372 January 29, 2003 January 31, 2003 03-I0025563 February 5, 2003 August 4, 2003 03-I0029116
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-572A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-572A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-572A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84462 July 14, 2003 October 21, 2003 03-S84465 July 15, 2003 October 10, 2003 03-S84478
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-582A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-582A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-582A1.txt
  • verifications. We find that Advantage has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Advantage's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATC ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84437 07/14/03
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-583A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-583A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-583A1.txt
  • verifications. We find that Advantage has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Advantage's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Advantage ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 03-S82968 03-S83066 03-S83532 03-S83619 03-S83901 03-S84048 03-S84125
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-584A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-584A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-584A1.txt
  • verifications. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Spectrotel ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S87743 04-S88357 04-S88379 04-S88382 04-S88417 04-S88460 04-S88517 04-S88576 04-S88644 04-S88806 04-I10124568S 04-I0128004S DATE OF COMPLAINT 06/22/04 06/14/04 08/24/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-585A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-585A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-585A1.txt
  • verifications. We find that Advantage has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Advantage's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATC ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84139 06/03/03
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-586A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-586A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-586A1.txt
  • verifications. We find that Advantage has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Advantage's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATC ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85089 09/12/03
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-588A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-588A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-588A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87780 June 25, 2004 July 22, 2004 04-S87820 June 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-589A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-589A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-589A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87466 May 24, 2004 July 8, 2004 04-S87549 May 26,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-590A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-590A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-590A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-591A1.txt
  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR Telecommunications, LLC ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 04-S86573 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-592A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86684 April 16, 2004 May 26, 2004 04-S87488 June 2,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-774A1.txt
  • responded on September 28, 2004. ACN states that authorization was received and confirmed through a third party verifier. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88195, filed August 10, 2004. See 47 C.F.R.
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ATS for a refund of all charges paid to ATS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant toSection 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ATS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-776A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-776A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-776A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-777A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Communications Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-778A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-778A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-778A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-779A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-779A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-779A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-780A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-780A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-780A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCPB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-781A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-782A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against GTC for a refund of all charges paid to GTC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that GTC must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-783A1.txt
  • this Order, MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against PNG for a refund of all charges paid to PNG. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PNG must forward to MCI an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-784A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against CNB for a refund of all charges paid to CNB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNB must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-785A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-785A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-785A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-786A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-787A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-788A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-789A1.txt
  • of Section 64.1120 of the Commission's rules. The fact that the person on the LOA gave an incorrect name was beyond the control of CTS. We find that CTS has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89004, filed January 19, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-790A1.txt
  • responded on March 8, 2005. SBCLD states that authorization was received and confirmed through a third party verifier. We find that SBCLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBCLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89054, filed December 27, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-791A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-792A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-793A1.txt
  • on August 4, 2004. Discount Plus states that Complainant's service was authorized through a third party verifier. We find that Discount Plus has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discount Plus IS DENIED. IT IS FURTHERED ORDERED that this Order, is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87768, filed June 22, 2004. See 47
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ChoiceOne IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • ATS responded on August 10, 2004. ATS states that authorization was received and confirmed through third party verification. We find that ATS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against American Telecommunications Systems, Inc.. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87871, filed June 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-796A1.txt
  • Cox responded on August 16, 2004. Cox states that authorization was received and confirmed through third party verification. We find that Cox has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87846, filed June 30, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • 26, 2004. Long Distance Savings states that authorization was received and confirmed through third party verification. We find that Long Distance Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance Savings IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87410, filed May 3, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • Excel responded on June 15, 2004. Excel states that authorization was received and confirmed through third party verification. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87199, filed May 18, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TCPB Marketing, Ltd. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified TeleUno of the complaint and TeleUno responded on July 20, 2004. We find that TeleUno did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87430, filed April 5, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-801A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on April 9, 2004. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86348, filed February 27, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • IDT without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified IDT of the complaint and IDT responded March 30, 2004. We find that IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation/America. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86297, filed February 19, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-804A1.txt
  • We have determined that Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that IDT may not pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation/America IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-I0104351S, received February 25, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-805A1.txt
  • and Excel responded May 21, 2004. Excel states that authorization was received and confirmed through third party verification. We find that Excel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86735, filed February 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-806A1.txt
  • Advantage of the complaints and Advantage responded. Advantage states that authorizations were received and confirmed through third party verification. We find that Advantage has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Advantage Telecommunications Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0056465S September 3, 2003 January 28, 2004 03-I0078495S December 10, 2003
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Telliss of the complaint and Telliss responded on August 23, 2004. We find that Telliss did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telliss IS DENIED. IT IS FURTHERED ORDERED that this Order, is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88036, filed July 13, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-808A1.txt
  • authorization was received and confirmed through a third party verifier. The fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of Excel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87964, filed July 16, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-809A1.txt
  • USTEL responded on August 18, 2004. USTEL states that Complainant's service was authorized through a third party verifier. We find that USTEL has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USTEL IS DENIED. IT IS FURTHERED ORDERED that this Order, is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87989, filed July 13, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-810A1.txt
  • LightWave responded on July 30, 2004. LightWave states that Complainant's service was authorized through a third party verifier. We find that LightWave has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LightWave IS DENIED. IT IS FURTHERED ORDERED that this Order, is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Acting Deputy Chief Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87550, filed June 2, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-811A1.txt
  • responded on January 14, 2005. Comcast states that authorization was received and confirmed through a third party verifier. We find that Comcast has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88807, filed November 24, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-812A1.txt
  • responded on September 9, 2004. USTEL states that authorization was received and confirmed through a third party verifier. We find that USTEL has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against USTEL IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88233, filed August 12, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-813A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-814A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-814A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-814A1.txt
  • this Order, IDT must notify the Commission and Complainant accordingly. IDT also must notify the Complainant of his or her right to pursue a claim against ALLTEL for a refund of all charges paid to ALLTEL. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ALLTEL IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ALLTEL must forward to IDT an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-815A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-815A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-815A1.txt
  • responded on January 28, 2005. Z-Tel states that authorization was received and confirmed through a third party verifier. We find that Z-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Z-Tel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88885, filed December 20, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-816A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-816A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-816A1.txt
  • this Order, Fonetel must notify the Commission and Complainant accordingly. Fonetel also must notify the Complainant of his or her right to pursue a claim against Talk for a refund of all charges paid to Talk. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Talk must forward to Fonetel an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-817A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-817A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-817A1.txt
  • February 1, 2005. Discount Plus states that authorization was received and confirmed through a third party verifier. We find that Discount Plus has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discount Plus IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88881, filed December 8, 2004. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-819A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-819A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-819A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-820A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-821A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-822A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against INETBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-823A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Uni-Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-824A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-824A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-824A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-825A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-825A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-825A1.txt
  • Commission's rules. On the facts before us, the circumstances resulting in CTS's receipt of an LOA with an incorrect name was beyond the carrier's control. We find that CTS has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against CTS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER RESPONSE
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-827A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-827A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-827A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified GTLC of the complaint and GTLC responded on August 16, 2004. We find that GTLC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTLC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-G57698S, filed July 9, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-828A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-828A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-828A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against QuantumLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-829A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against APS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-830A1.txt
  • the Commission's rules. On the facts before us, the circumstances resulting in CTS' receipt of an LOA with an incorrect name was beyond CTS' control. We find that CTS has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88864, filed October 14, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-831A1.txt
  • 64.1120 of the Commission's rules. The fact that the person on the third party verification gave an incorrect name was beyond the control of Excel. We find that Excel has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88057, filed August 2, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-832A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-832A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-832A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Curry IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-833A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Covista of the complaint and Covista responded on October 4, 2004. We find that Covista did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88143, filed August 4, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-834A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-835A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against CNB for a refund of all charges paid to CNB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNB IS GRANTED. IT IS FURTHER ORDERED that, pursuant toSection 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNB must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-836A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-836A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-836A1.txt
  • and Broadview responded on January 25, 2005. Broadview states that authorization was received through a third party verifier. We find that Broadview has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88878, filed November 22, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-837A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-837A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-837A1.txt
  • responded on September 16, 2004. Tel West states that authorization was received through a third party verifier. We find that Tel West has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tel West IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0105067S, filed March 4, 2004. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-838A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-838A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-838A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified DTS of the complaint and DTS responded on September 27, 2004. We find that DTS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against DTS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000625S, filed June 21, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-839A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-839A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-839A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Telliss of the complaint and Telliss responded on September 27, 2004. We find that Telliss did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telliss IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000692S, filed July 27, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-840A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-840A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-840A1.txt
  • responded on December 8, 2004. SBA states that authorization was received and confirmed through a third party verifier. We find that SBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88671, filed November 8, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-841A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-841A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-841A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against National Access IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87501, filed June 1, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-842A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-842A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-842A1.txt
  • responded on May 5, 2004. Silv states that authorization was received and confirmed through a third party verifier. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000497S, filed March 15, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-843A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-843A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-843A1.txt
  • September 27, 2004. CTS states that authorization was received when a letter of agency was signed and processed. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S000709S, filed August 22, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-844A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-844A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-844A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-845A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-845A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-845A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Local Biz of the complaint and Local Biz responded on December 1, 2004. We find that Local Biz did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Local Biz IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88586, filed October 1, 2004. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-847A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-847A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-847A1.txt
  • has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Telecom USA. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Telecom USA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87970, filed July 8, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-848A1.txt
  • on August 17, 2004. Telecom USA states that authorization was received and confirmed through third party verification. We find that Telecom USA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecom USA . IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87967, filed July 13, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-849A1.txt
  • fully absolved the Complainant of all charges assessed by IDT in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87654, filed July 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-850A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AirNex Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-851A1.txt
  • Advantage responded on October 5, 2004. Advantage states that authorization was received and confirmed through third party verification. We find that Advantage has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87870, filed June 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-852A1.txt
  • Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Silv Communications Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87774, filed June 22, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-853A1.txt
  • to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. CGI must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CGI Long Distance Services IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-854A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-854A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-854A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Promisevision IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Promisevision
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-855A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-855A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-855A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Gold Line at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Total Call International, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-856A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-856A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-856A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications Corp. IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87563, filed May 17, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-857A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-857A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-857A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor TeleUno
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-858A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0075094S November 4, 2003 February 19, 2004 03-I0077600S November 4, 2003 February 20, 2004 03-I0077835S
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  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-I0046573S June 17, 2003 August 8, 2003 03-I0075614S November 4, 2003 February 27, 2004 04-S86992
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  • of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S84495 June 10, 2003 October 21, 2003 03-S84605 August 1, 2003 October
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-861A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-861A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-861A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85832 December 15, 2003 February 4, 2004 03-I0078712S December 16, 2003 March 5, 2004 04-S000647S
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  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87470 March 30, 2004 July 16, 2004 04-S87496 June 2, 2004 July 23, 2004 04-S87533
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-863A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-863A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-863A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88546 November 1, 2004 November 19, 2004 04-S88701 November 3, 2004 December 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-864A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-864A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-864A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87344 April 27, 2004 August 25, 2004 04-S88633 October 26, 2004 December 10,
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  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88262 August 18, 2004 October 28, 2004 04-S88275 August 12, 2004 September 20, 2004 04-S88317
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-866A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-866A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-866A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86552 April 4, 2004 May 24, 2004 04-S86621 April 1, 2004 May 6, 2004 04-S86623
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-867A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-867A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-867A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88368 September 2, 2004 October 15, 2004 04-S88432 September 13, 2004 October 28,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-868A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-868A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-868A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-I0081981S December 23, 2003 April 6, 2004 04-I0095729S May 12, 2004 April 30, 2004 04-I0097818S
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-869A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-869A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-869A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-870A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-870A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-870A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Sprint for a refund of all charges paid to Sprint. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Sprint must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-871A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-871A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-871A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-872A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-872A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-872A1.txt
  • party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S88962 January 10, 2005 March 4, 2005 05-S88981 January 6, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-873A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-873A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-873A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-874A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-874A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-874A1.txt
  • agency. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S88941 December 16, 2004 February 18, 2005 05-S88957 January 10, 2005 March 4, 2005 05-S89026
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-875A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-875A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-875A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-876A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-876A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-876A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-877A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-877A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-877A1.txt
  • charges imposed by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-878A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-878A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-878A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-879A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-879A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-879A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-880A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-880A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-880A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-881A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-881A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-881A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-882A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-882A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-882A1.txt
  • this Order, Adelphia must notify the Commission and Complainant accordingly. Adelphia also must notify the Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MCI must forward to Adelphia an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-887A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-887A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-887A1.txt
  • to Comcast at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Comcast must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Comcast
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-888A1.doc
  • On the facts before us, the circumstances resulting in AT&T's receipt of a letter of agency with an incorrect name was beyond the carrier's control. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88780, filed November 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-889A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-889A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-889A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-890A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-890A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-890A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-891A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-891A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-891A1.txt
  • agency. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88573, filed September 20, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-892A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-892A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-892A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86258 February 4, 2004 March 9, 2004 04-S86669 February 17,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-893A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-893A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-893A1.txt
  • AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Qwest must also switch the subscriber to the desired carrier at no cost to the subscriber. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-894A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the SBC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-895A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to McLeod USA at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-896A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified LCR of the complaint and LCR responded on May 28, 2004. We find that LCR did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LCR Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86649, filed April 12, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-897A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-897A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-897A1.txt
  • fully absolved the Complainant of all charges assessed by Primus in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87161, filed May 4, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-898A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-898A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-898A1.txt
  • verifications. We find that VarTec has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that VarTec's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against VarTec ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S87901 04-S88050 04-S88069 DATE OF COMPLAINT 07/01/04 07/21/04
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-899A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-899A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-899A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Spectrotel of the complaint and Spectrotel responded on October 4, 2004. We find that Spectrotel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88251, filed August 23, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-900A1.txt
  • 2004. Complainant's bill has been fully absolved of all charges in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Qwest IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87601, filed June 1, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-901A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-901A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-901A1.txt
  • response, we find that Americatel has complied with the verification requirements of Section 64.1120 of the Commission's rules. We find that Americatel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Americatel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S86415, filed March 9, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-902A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-903A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-903A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-903A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cavalier for a refund of all charges paid to Cavalier. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cavalier must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-904A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-904A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-904A1.txt
  • has fully absolved Complainant of all charges assessed by Lightyear in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Lightyear Corporation IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88049, filed July 21, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-905A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-905A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-905A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified US Connect of the complaint and US Connect responded on July 20, 2004. We find that US Connect did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against US Connect IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-I0096575S, filed March 8, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-906A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-906A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-906A1.txt
  • has fully absolved Complainant of all charges assessed by Primus in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Primus IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87048, filed April 19, 2004. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-907A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-907A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-907A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Acceris ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-908A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-908A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-908A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against OneLink ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-909A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-909A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-909A1.txt
  • verifications. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainants. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against BNLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-B0099471S 04-I0122779S 04-I0122340S 04-S88374 04-S88394 DATE OF
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-910A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-910A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-910A1.txt
  • must notify the Commission and Complainant accordingly. Southwestern Bell Telephone Company also must notify the Complainant of his or her right to pursue a claim against Excel for a refund of all charges paid to Excel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Excel must forward to Southwestern Bell Telephone Company an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-911A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-911A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-911A1.txt
  • imposed by GTC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-912A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-912A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-912A1.txt
  • on July 12, 2004. Tele Circuit states that authorization was received and confirmed through third party verification. We find that Tele Circuit has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Tele Circuit IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87716, filed March 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-913A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-913A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-913A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified 011 of the complaint and 011 responded on October 8, 2003. We find that 011 did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 Corporation IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0054143S, filed August 12, 2004. See 47
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  • response, we find that CTS has complied with the verification requirements of Section 64.1120 of the Commission's rules. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against CTS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88249, filed August 4, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-915A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-915A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-915A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightwave IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-916A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-916A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-916A1.txt
  • Lightwave responded on August 20, 2004. Lightwave states that authorization was received and confirmed through third party verification. We find that Lightwave has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Lightwave IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87859, filed July 12, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-917A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-917A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-917A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightwave IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-918A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Line Systems IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-919A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-919A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-919A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86414 March 09, 2004 April 15, 2004 04-S86519 March 31,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-920A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-920A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-920A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • Commission's rules. On the facts before us, the circumstances resulting in SkyNet's receipt of an LOA with an incorrect name was beyond the carrier's control. We find that SkyNet has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SkyNet IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88376, filed August 24, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-923A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-923A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-923A1.txt
  • fully absolved the Complainant of all charges assessed by GTC in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against GTC Corporation/America IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88444, filed September 15, 2004. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-924A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-924A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-924A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ZPDI of the complaint and ZPDI responded on January 7, 2005. We find that ZPDI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ZPDI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88453, filed September 20, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-925A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-925A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-925A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Rochelle IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-927A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-927A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-927A1.txt
  • to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Cox must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-928A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-928A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-928A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-930A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-930A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-930A1.txt
  • July 22, 2004. ACN states that authorization was received when a letter of agency was signed and processed. We find that ACN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-I0099098S, filed April 8, 2004. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-931A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-931A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-931A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Promisevision IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-932A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-932A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-932A1.txt
  • and Broadview responded August 16, 2004. Broadview states that authorization was received and confirmed through third party verification. We find that Broadview has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S0006606S, filed July 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-933A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-933A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-933A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Universal IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor Universal
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-934A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-934A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-934A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NECC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-935A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-935A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-935A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Yestel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-936A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-936A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-936A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-937A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-937A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-937A1.txt
  • MCI responded on November 17, 2004. MCI states that authorization was received and confirmed through third party verification. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88326, filed September 2, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-938A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-938A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-938A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on January 5, 2005. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88729, filed October 26, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub. L.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-939A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-939A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-939A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88523 September 20, 2004 December 20, 2004 04-S88727 October 27, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-940A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-940A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-940A1.txt
  • to Verizon at the rates the subscribers were paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscribers to the desired carrier at no cost to the subscribers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Verizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-941A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-941A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-941A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88273 August 23, 2004 September 17, 2004 04-S88649 October 19, 2004 December 6,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-942A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-942A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-942A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-943A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-943A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-943A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on April 26, 2004. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S86403, filed March 10, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-944A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-944A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-944A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-945A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-945A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-945A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-946A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-946A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-946A1.txt
  • to Cox at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Cox must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-947A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-947A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-947A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-948A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-948A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-948A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Airnex at the rates the subscriber was paying to Airnex at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Airnex nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-949A1.txt
  • this Order, PNG must notify the Commission and Complainant accordingly. PNG also must notify the Complainant of his or her right to pursue a claim against Cox for a refund of all charges paid to Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cox must forward to PNG an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-94A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-94A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-94A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against CCC for a refund of all charges paid to CCC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CCC must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-950A1.txt
  • Commission's rules. On the facts before us, the circumstances resulting in Sprint's receipt of an LOA with an incorrect name was beyond the carrier's control. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88493, filed September 21, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-951A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-952A1.txt
  • find that AT&T has produced clear and convincing evidence of a valid authorized carrier change of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-953A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-953A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-953A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-954A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S86618 February 24, 2004 June 4, 2004 04-I0101529S April 16, 2004 August 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-955A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-957A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-957A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-957A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeod USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-958A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-958A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-958A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation/America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-959A1.txt
  • Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Communications Network for a refund of all charges paid to Communications Network Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Network Billing, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-95A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-95A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-95A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-960A1.txt
  • absolved the Complainant of all charges assessed by Communications Billing in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Billing IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88011, filed July 19, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-961A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-961A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-961A1.txt
  • authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded September 17, 2004. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88190, filed August 2, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-962A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-962A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-962A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Main Street of the complaint and Main Street responded on October 21, 2004. We find that Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Main Street Telephone Company IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88319, filed August 25, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-963A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified IDT of the complaint and IDT responded on August 5, 2004. We find that IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87919, filed July 19, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-964A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-964A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-964A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscribers were paying to their respective authorized carriers at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Optical Telephone Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-965A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against One Star Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • Horizon responded on November 9, 2004. Horizon states that authorization was received and confirmed through third party verification. We find that Horizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Horizon Telecom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-I0113957S, filed June 3, 2004. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-967A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-967A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-967A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-968A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-968A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-968A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Acceris Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and the neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-969A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-969A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-969A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Excel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-96A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-96A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-96A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Star Power IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S85895, filed December 17, 2003. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-970A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-970A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-970A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded on November 23, 2004. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S88530, filed September 24, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-971A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk America of the complaint and Talk America responded on November 18, 2004. We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88549, filed October 6, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-972A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to SBC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-973A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Clear Choice of the complaint and Clear Choice responded on July 2, 2004. We find that Clear Choice did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clear Choice Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87304, filed May 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-974A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-974A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-974A1.txt
  • on October 11, 2004. SBC states that authorization was received and confirmed by a signed letter of agency. We find that SBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Southwestern Bell Telephone Company IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88293, filed August 9, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-975A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to Southwestern Bell Telephone Company at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Southwestern Bell Telephone
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  • Cordia responded on October 27, 2004. Cordia states that authorization was received and confirmed through third party verification. We find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87575, filed June 7, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-977A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-978A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-978A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-978A1.txt
  • been changed to ACN without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Services, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88616 October 25, 2004 December 9, 2004 04-S88618 October 13,
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-97A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-97A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-97A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth Telecommunications nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-980A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance Consolidated Billing IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S88924, filed January 5, 2005. See 47
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  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified US Connect of the complaint and US Connect responded on November 16, 2004. We find that US Connect did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against US Connect XL, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87895, filed July 1, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-982A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on August, 18, 2004. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communication Services, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87702, filed June 17, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-983A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to WDT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against World-Link Solutions IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither WDT nor
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to CloseCall at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar Communications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CloseCall
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded on July 15, 2004. We find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S87471, filed March 30, 2004. See 47 C.F.R.
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  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Americatel for a refund of all charges paid to Americatel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC nor
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  • has fully absolved Complainants of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Sprint are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S87377 March 15,
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  • after this 30-day period shall be paid by each subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against SBC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Opex Communications IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87597, filed March 23, 2004. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-991A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-991A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-991A1.txt
  • Network on the subscriber for service provided after this 30-day period shall be paid by the subscriber Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC-04-S87246, filed April 14, 2004. See 47 C.F.R.
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  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Verizon
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  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR are RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 04-S88058 07/29/04 09/10/04
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  • international and interstate revenues, and the fact that some contributors have relatively more international revenues, or more interstate revenues, is not relevant to ensuring adequate funding for these services. ordering clauses Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361, Telco Group's Petition for Declaratory Ruling or, in the Alternative, Petition for Waiver, is DENIED. IT IS FURTHER ORDERED that, having addressed the merits of the Petition for Declaratory Ruling or, in the Alternative, Petition for Waiver, Telco Group's Petition for Stay Pending Resolution of Petition for Declaratory Ruling or,
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  • both international and interstate revenues, and the fact that some contributors have relatively more international revenues, or more interstate revenues, is not relevant to ensuring adequate funding for these services. ordering clauses Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 1.108 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 1.108, this Declaratory Ruling on Reconsideration IS hereby ADOPTED. . FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123, Declaratory Ruling, DA 06-1043 (May 16, 2006). Telco Group,
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-R1630032S October 11, 2005 December 14, 2005 05-S0190407 August 16, 2005 October
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 06-S0214970 January 11, 2006 February 21, 2006 06-S0218565 January 18, 2006 February
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  • the complaints and Pioneer responded. Pioneer responded that it entered into an asset purchase agreement with Adelphia Telecommunications, Inc. and followed the requirements noted above. We find that Pioneer did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Telecom Management, Inc. d/b/a Pioneer Telephone ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER 05-S0207869 November 30, 2005 January 6, 2006 05-S0208723
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  • to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on May 23, 2005. We find that, based on ACN's response, ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Network, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-89351, filed April 4, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1117A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1117A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1117A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Pioneer of the complaint and Pioneer responded on April 13, 2006. We find that, based on Pioneer's response, Pioneer did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecom Management, Inc. d/b/a Pioneer Telephone IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0229981, filed March 28, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1118A1.txt
  • notified AT&T of the complaint and AT&T responded on October 3, 2005. We find that, based on AT&T's response, coupled with information received from Complainant's local exchange carrier, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0186971, filed August 2, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1119A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1119A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1119A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on November 22, 2005. We find that, based on AT&T's response, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0184640, filed July 25, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1120A1.txt
  • LDS responded on May 2, 2006. LDS states that authorization was received and confirmed through third party verification. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0231167, filed March 31, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1121A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1121A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1121A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1122A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber should have been paying to their authorized carrier for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Talk nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1123A1.txt
  • must notify the Commission and Complainant accordingly. Global Touch also must notify the Complainant of his or her right to pursue a claim against GT Telecomm for a refund of all charges paid to GT Telecomm. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GT Telecomm IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Global Touch must forward to GT Telecomm an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1124A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against PAETEC for a refund of all charges paid to PAETEC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PAETEC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that PAETEC must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1125A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1125A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1125A1.txt
  • this Order, Acceris must notify the Commission and Complainant accordingly. Acceris also must notify the Complainant of his or her right to pursue a claim against Verizon for a refund of all charges paid to Verizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Verizon must forward to Acceris an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1126A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1126A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1126A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cordia for a refund of all charges paid to Cordia. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cordia must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1127A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1127A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1127A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BullsEye IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1128A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1128A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1128A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against Startec for a refund of all charges paid to Startec. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Startec must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1129A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1129A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1129A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1130A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1130A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1130A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against TCI for a refund of all charges paid to TCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TCI must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1131A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1131A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1131A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1132A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1132A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1132A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Trinsic for a refund of all charges paid to Trinsic. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Trinsic IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Trinsic must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1133A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1140A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1141A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89633, filed June 23, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1142A1.txt
  • our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's response, coupled with information received from each Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 05-I0186004S July 20, 2005 September 26, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1143A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1144A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1145A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0001233S, filed January 4, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1146A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1146A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1146A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0212529 December 28, 2005 February 24, 2006 06-S0212869 December 5, 2205 February 24,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1147A1.txt
  • MCI responded on April 7, 2006. MCI states that authorization was received and confirmed through third party verification. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0221244, filed February 8, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1148A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1148A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1148A1.txt
  • 4, 2006. Sprint states that authorization was received and confirmed when a signed letter of agency was received. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0230759, filed March 30, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1151A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1151A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1151A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ClearWorld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1152A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Online Savings IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1153A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1154A1.txt
  • charges imposed by CTS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor CTS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1155A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1156A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1156A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1156A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1157A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1157A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1157A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1158A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1159A1.txt
  • 20, 2006. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CTS's actions did not result in unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CTS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0221259, filed January 18, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1160A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1161A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1161A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1161A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1162A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1162A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1162A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1163A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1163A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1163A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC Solutions, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1164A1.txt
  • has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect telephone number was beyond the control of America. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America Net, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0212522, filed December 26, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1165A1.txt
  • Talk of the complaint and Talk responded on February 9, 2006. Based on Talk's response, coupled with information received from Complainant's local exchange carrier, Verizon, we find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0212130, filed December 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1166A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on March 2, 2006. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0001244S, filed February 7, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1339A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1339A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1339A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1340A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1340A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1340A1.txt
  • the subscribers for service provided after this 30-day period shall be paid by the subscribers to AT&T, Inc. at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1341A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1341A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1341A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0229253, filed March 20, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1342A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1342A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1342A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Excel of the complaint and Excel responded October 6, 2005. We find that, based on Excel's response, Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-89712, filed August 4, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1343A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1343A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1343A1.txt
  • imposed by PowerNet on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1344A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1344A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1344A1.txt
  • verification. We find that Q-Tel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Q-Tel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Q-Tel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0198455, filed October 3, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1345A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1345A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1345A1.txt
  • be done in a way that does not reveal ``competitively sensitive information.'' We anticipate raising this issue in a future notice of proposed rulemaking, and therefore do not address it here. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 64.604(c)(5)(iii) of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 64.604(c)(5)(iii), that this ORDER IS hereby ADOPTED. IT IS FURTHER ORDERED that NECA shall compensate providers of traditional TRS, Speech-to-Speech relay service (STS), IP Relay service, and Video Relay Service (VRS) for the July 1, 2006 through June 30, 2007 Fund year at the following rates: traditional TRS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1352A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1352A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1352A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CNB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1353A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Preferred Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1354A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1355A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1355A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1355A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Hello Depot IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1356A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1356A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1356A1.txt
  • NetOne responded on May 18, 2006. NetOne states that authorization was received and confirmed through third party verification. We find that NetOne has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against NetOne IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0233160, filed April 11, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1357A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1357A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1357A1.txt
  • this Order, Acceris must notify the Commission and Complainant accordingly. Acceris also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to Acceris an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1358A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1358A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1358A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Buzz IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1359A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1359A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1359A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0001213S November 16, 2005 December 22, 2005 05-S0184641 July 25, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1360A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1360A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1360A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0231177 April 3, 2006 May 23, 2006 06-S0231772 April 4, 2006
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MCI must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1363A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1363A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1363A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on May 23, 2006. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0233391, filed April 12, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1364A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1364A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1364A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0236117, filed May 8, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1365A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1365A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1365A1.txt
  • our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from each Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 05-S0196157 September 8, 2005 November 15, 2005
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  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint's responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 05-I0196844S September 20, 2005 December 21, 2005 May 25,
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model C4105, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING
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  • To the extent these mandatory minimum standards do not apply to the provision of captioned telephone service, as clarified herein, providers need not file annual reports addressing these requirements. ordering clauses Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361, this Order IS hereby ADOPTED. . FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau "Telecommunications Relay Service" (TRS), created by Title IV of the Americans with Disabilities Act of 1990 (ADA), enables a person with a hearing or speech disability to access the nation's telephone system
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-162A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-162A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-162A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Airnex Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Primo at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Enhanced Technologies, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified NCIC of the complaint and NCIC responded on December 12, 2005. We find that NCIC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Communications International Corp. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0200839, filed October 4, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-165A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
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  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T, Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PNG Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • service provided after this 30-day period shall be paid by the subscriber to Verizon Long Distance at the rate(s) the subscriber should have been paying to Verizon Long Distance for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unreasonable delay occurred and that neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-167A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Rochelle Telephone Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89692, filed July 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1681A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1681A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1681A1.txt
  • Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded June 9, 2005. We find that, based on AT&T's response, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0162845S, filed April 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1682A1.txt
  • verifications. We find that AT&T has produced clear and convincing evidence of valid authorized carrier changes of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T, Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
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  • rules, we notified AT&T of the complaints and AT&T responded. Based on the AT&T's response, coupled with information received from the Complainants' local exchange carrier, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF DATE OF COMPLAINT COMPLAINT CARRIER LOCAL EXCHANGE NUMBER RESPONSE CARRIER RESPONSE IC-05-S0209227 November 25, 2005 January 31,
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  • Qwest of the complaint and Qwest responded on January 31, 2006. Based on Qwest's response, coupled with information received from Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. 5. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communication IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0212133, filed December 23, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1685A1.txt
  • fully absolved the Complainant of all charges assessed by WilTel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WilTel Communications, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001336, filed May 25, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1686A1.txt
  • find that AT&T Corporation has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T Corporation's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0199432, filed October 11, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1687A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0236884, filed May 16, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1688A1.txt
  • imposed by NECC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to North Pittsburgh at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and North Pittsburgh
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1689A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1689A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1689A1.txt
  • Long Distance at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Cox must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-168A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec Global Operating Company IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1690A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1690A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1690A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint Communications at the rate(s) the subscriber should have been paying to Sprint Communications for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unreasonable delay occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1691A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1691A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1691A1.txt
  • our rules, we notified AT&T of the complaints and AT&T responded. Based on AT&T's responses, coupled with information received from Complainants' local exchange carriers , we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE LEC RESPONSE NUMBER 05-S0199440 October 11, 2005 December 4, 2005 June
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1698A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1698A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1698A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Excel Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1699A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec Solutions, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-169A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on September 22, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communication Services, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89705, filed July 22, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1700A1.txt
  • we notified Acceris of the complaint and Acceris responded on March 14, 2006. We find that, based on Acceris'response, coupled with information received from Complainant's local exchange carrier, Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0220513, filed February 3, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1701A1.txt
  • notified Talk of the complaint and Talk responded on February 24, 2006. We find that based on Talk's response, coupled with information received from Complainant's local exchange carrier, Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-I0213437S, filed December 29, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1702A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Discounted IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Andiamo
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1703A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor CSP
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1704A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1704A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1704A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1705A1.txt
  • Buzz responded on June 26, 2006. Buzz states that authorization was received and confirmed through third party verification. We find that Buzz has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Buzz IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0236883, filed April 11, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1706A1.txt
  • by NECC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1707A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NetOne IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1708A1.txt
  • this Order, BellSouth must notify the Commission and Complainant accordingly. BellSouth also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1709A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-170A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-170A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-170A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1710A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Preferred Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1711A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1712A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1713A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1714A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cavalier ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1715A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NECC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1716A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CNB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1718A1.txt
  • notified Qwest of the complaints and Qwest responded. Based on Qwest's responses to the complaints, coupled with information received from Complainants' local exchange carrier, we find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaint filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 06-S0231168 06-S0236535 DATE OF COMPLAINT April 2, 2006 May 4, 2006 DATE OF CARRIER RESPONSE April 27, 2006
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-171A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-171A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-171A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ACN ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-172A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-172A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-172A1.txt
  • verifications. We find that AT&T has produced clear and convincing evidence of valid authorized carrier changes of Complainants' telecommunications service. Therefore, we find that AT&T's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against AT&T Corporation ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1735A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1735A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1735A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0217249 January 20, 2006 March 7, 2006 06-S0234711 April 24, 2006
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1736A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1736A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1736A1.txt
  • of our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S0218516 January 30, 2006 March 24, 2006 June 20,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1746A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1746A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1746A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest Communications at the rate(s) the subscriber should have been paying to Qwest Communications for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170 (d) of the Commission's rules, 47 C.F.R. Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unreasonable
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1747A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1747A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1747A1.txt
  • notified Cavalier of the complaint and Cavalier responded on October 25, 2005. We find that, based on Cavalier's response, coupled with information received from Complainant's local exchange carrier, Cavalier did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0001148S, filed August 2, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-176A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NationsLine IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-177A1.txt
  • verification. We find that BullsEye has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BullsEye's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BullsEye IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0206829, filed November 18, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-178A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to SBC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-179A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-179A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-179A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1802A1.txt
  • petitions of Anglers and New Beginning demonstrate, this confluence of factors strongly suggests that mandated closed captioning would pose an undue burden on such a petitioner. ordering clauseS Accordingly, IT IS ORDERED that, pursuant to the authority contained in sections 5(c) and 713 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 155 and 613, and sections 0.141, 0.361, and 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, and 1.3, this Order IS ADOPTED. IT IS FURTHER ORDERED that the petition for exemption from the closed captioning requirements of section 79.1 of the Commission's rules, 47 C.F.R. § 79.1, filed by Anglers for Christ Ministries, Inc., IS GRANTED. IT IS FURTHER ORDERED that the petition for exemption
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-180A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither its authorized carrier nor NCI may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-181A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MSTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-182A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-182A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-182A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-183A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-184A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-185A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-186A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-I0199884S October 5, 2005 December 21, 2005 05-S0001209S October 21, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-187A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-188A1.txt
  • fully absolved the Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0160678S, filed January 10, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-189A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-B0167501S January 12, 2005 September 13, 2005 05-S89486 May 6, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-190A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1954A1.txt
  • verification. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communication Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242017, filed June 30, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1955A1.txt
  • imposed by Pioneer on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telecom Management, Inc. d/b/a Pioneer Telephone. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1956A1.txt
  • carriers must notify the Commission and Complainant accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against CBNI for a refund of all charges paid to CBNI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Communications Network Billing Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1957A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1957A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1957A1.txt
  • on August 1, 2006. The calls made by Complainant were operated assisted calls and, therefore, did not relate to a change of Complainant's service. We, therefore, find that Sharenet did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sharenet Communications Company IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242411, filed July 5, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1959A1.txt
  • subscribers for service provided after this 30-day period shall be paid by the subscribers to the authorized carriers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Communications Network Billing Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1960A1.txt
  • We find that Sprint Nextel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Sprint's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company LP IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242183, filed July 5, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1961A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1961A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1961A1.txt
  • to NECC at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. NECC must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1965A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on November 4, 2005. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0195584, filed September 19, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1966A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1966A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1966A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the subscribers respective authorized carrier at the rates the subscriber was paying to the respective authorized carrier at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Convergia, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1968A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1968A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1968A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0194326, filed September 15, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1969A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1969A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1969A1.txt
  • to ACN at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Global must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Global Crossing Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1970A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1970A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1970A1.txt
  • fully absolved the Complainant of all charges assessed by NET in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Enhanced Technologies, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0202733, filed October 27, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1971A1.txt
  • imposed by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Working Assets at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-1972A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified McLeodUSA of the complaint and McLeodUSA responded on November 3, 2005. We find that, based on McLeodUSA's response, McLeodUSA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against McLeodUSA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0197705, filed September 29, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2066A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2066A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2066A1.txt
  • carrier has been given ample time to respond in the first instance, and without any showing of good cause, after an order has been issued against the carrier. Accordingly, we deny AT&T's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by AT&T on July 23, 2004, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of AT&T Corp. (filed July 23,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2067A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2067A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2067A1.txt
  • carrier has been given ample time to respond in the first instance, and without any showing of good cause, after an order has been issued against the carrier. Accordingly, we deny Comcast's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Comcast on June 16, 2003, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Comcast Phone, LLC, f/k/a AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2068A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2068A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2068A1.txt
  • find that the waiver had been issued prior to the time the complaint was filed. Accordingly, we find that Verizon did not violate the Commission's carrier change rules, and we grant Verizon's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition for reconsideration filed by Verizon on March 8, 2004, IS GRANTED and the complaint filed against Verizon on March 1, 2004, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2069A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2069A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2069A1.txt
  • first notice of the switch, the claim should be dismissed. The Commission's carrier change rules, however, do not require a complainant to file a complaint within seven months. Consequently, we deny Globalcom's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Globalcom, Inc., on May 27, 2003, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Globalcom, Inc. (filed May
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2070A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2070A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2070A1.txt
  • time to respond in the first instance, and without any showing of good cause, after an order has been issued against the carrier. Accordingly, we deny MCI's request to reverse the Division Order. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by MCI on November 18, 2002, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration filed by MCI, Inc. (filed Nov.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2071A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2071A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2071A1.txt
  • only two paragraphs in the LOAs as originally submitted whereas the copy of the text submitted by Sprint had three paragraphs. Consequently, we find no basis upon which to reverse the Division Order. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Sprint Communications Company, on October 31, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2072A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2072A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2072A1.txt
  • action to retain their current carrier. On reconsideration, we find that Sprint's LOAs are valid, and that its actions did not violate Section 64.1130(g) of the Commission's rules. Accordingly, we grant the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Sprint Communications Company, on March 4, 2004, IS GRANTED and the complaints filed against Sprint Communications Company on March 27, 2003, and September 26, 2003, ARE DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2073A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2073A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2073A1.txt
  • did confirm that the person on the call was authorized to make the carrier change. Consequently, we find that Sprint did not violate the Commission's carrier change rules, and we grant Sprint's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Sprint Communications Company on October 28, 2004, IS GRANTED and the complaint filed against Sprint Communications Company on September 29, 2003, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2074A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2074A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2074A1.txt
  • that the third-party verifier confirmed ``international, state-to-state, inter and intraLATA long distance calls'' without obtaining separate authorization for each of these services. Consequently, we deny U.S. Telecom's request to reverse the Division Order. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by U.S. Telecom Long Distance, Inc. on August 4, 2003, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Monica S. Desai, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of U.S.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2075A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2075A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2075A1.txt
  • one service sold. Therefore, we find that the carrier change to U.S. Telecom was valid. Accordingly, we grant the Petition and find that U.S. Telecom did not violate the Commission's carrier change rules. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by U.S. Telecom Long Distance, Inc. on October 28, 2005, IS GRANTED and the complaint filed against U.S. Telecom Long Distance, Inc. on March 21, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-207A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ACN Communication Services, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-208A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-209A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against XO Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-210A1.txt
  • this Order, SBC must notify the Commission and Complainant accordingly. SBC also must notify the Complainant of his or her right to pursue a claim against Global for a refund of all charges paid to Global. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Teldata, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-211A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Promisevision IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Amerivision
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-212A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-213A1.txt
  • to Innovative at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Innovative must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Innovative IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-214A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-S89043 January 31, 2005 April 19, 2005 05-I0176502S June 1, 2005 September
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-215A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-215A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-215A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-216A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on March 22, 2005. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89022, filed January 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-217A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2181A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Talk America at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Talk
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2182A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2182A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2182A1.txt
  • notified AT&T of the complaint and AT&T responded on February 21, 2006. We find that, based on AT&T's response, coupled with information received from Complainant's local exchange carrier, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0215961, filed January 12, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2183A1.txt
  • notified AT&T of the complaint and AT&T responded on June 27, 2006. We find that based on AT&T's response, coupled with information received from Complainant's local exchange carrier, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S236118, filed May 8, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2184A1.txt
  • fully absolved the Complainant of all charges assessed by Pioneer in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecom Management, Inc. d/b/a Pioneer Telephone IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0211083, filed December 20, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a);
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2185A1.txt
  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred Verizon and Global
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2186A1.txt
  • notified AT&T of the complaint and AT&T responded on July 13, 2006. We find that, based on AT&T's response, coupled with information received from Complainant's local exchange carrier, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0001288S, filed May 8, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2187A1.txt
  • AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Verizon Long Distance at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2188A1.txt
  • rules, we notified Qwest of the complaint and Qwest responded on January 16, 2006. Based on information, received from Qwest and Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0001224S, filed December 15, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2189A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2190A1.txt
  • notified AT&T of the complaint and AT&T responded on June 26, 2006. We find that based on AT&T's response, coupled with information received from Complainant's local exchange carrier, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S236886, filed May 16, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2191A1.txt
  • Sage responded on March 23, 2006. Sage states that authorization was received and confirmed through third party verification. We find that Sage has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sage IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-I0225654S, filed February 16, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2192A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2192A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2192A1.txt
  • rules, we notified Qwest of the complaint and Qwest responded on December 29, 2005. Based on information, received from Qwest and Complainant's local exchange carrier, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0205981, filed November 15, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2193A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2193A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2193A1.txt
  • WOW! responded on March 13, 2006. WOW! states that authorization was received and confirmed through third party verification. We find that WOW! has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against WOW! IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0221247, filed February 9, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2194A1.txt
  • to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. MCI must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and World
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2195A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2195A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2195A1.txt
  • complaint and BBG responded on March 23, 2006. We find that BBG did not violate our carrier change rules. Therefore, we find that BBG's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BBG Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-I0221836S, filed February 13, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2196A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2198A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2198A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2198A1.txt
  • 2006. CTS states that authorization was received and confirmed when a letter of agency was signed and processed. We find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against CTS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0221451, filed February 14, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2199A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2199A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2199A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against GlobalTouch ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2200A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on January 19, 2006. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0211485, filed December 18, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2201A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T, Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2202A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242722, filed August 7, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2203A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2204A1.txt
  • imposed by Cleartel on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cleartel Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cleartel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2205A1.txt
  • imposed by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the American at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2206A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242724, filed July 10, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2207A1.txt
  • AT&T Corporation, pursuant to Sections 1.719 and 64.1150 of our rules, and AT&T responded on August 21, 2006. We find that based on BellSouth's response and AT&T's response, BellSouth did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BellSouth Telecommunications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S241702, filed June 26, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2208A1.txt
  • this Order, MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the AT&T Corporation nor MCI may pursue any collection against Complainant for those charges. 8.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2209A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred Qwest Communications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2211A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleDias IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth Telecommunications nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2212A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Cox nor Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2213A1.txt
  • third party verifications. We find that Sage has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sage's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Sage ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 06-S0242014 06-S0237699 DATE OF COMPLAINT 06/30/06 05/23/06
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2214A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against One Touch ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and One Touch may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2215A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2215A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2215A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NET IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Cordia
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2216A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2217A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2218A1.txt
  • notified Axces of the complaint and Axces responded on January 20, 2006. Based on Axces's response, coupled with information received from the Complainant's local exchange carrier,we find that Axces did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Axces IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0198915, filed October 4, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2219A1.txt
  • has fully absolved Complainant of all charges assessed by ACN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against ACN IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-W11256220S, filed December 7, 2005. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2220A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Talk of the complaint and Talk responded on April 6, 2006. We find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0224307, filed March 2, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2221A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2221A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2221A1.txt
  • verifications. We find that One Touch has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that One Touch's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against One Touch ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 06-S0238095 06-S0242016 DATE OF COMPLAINT 05/26/06 06/14/06 DATE OF CARRIER RESPONSE 06/29/06 08/08/06 See Appendix A. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2222A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2222A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2222A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Frontier Solutions, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2223A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2223A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2223A1.txt
  • Qwest has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Qwest. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001330, filed May 17, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2224A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2224A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2224A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Convergia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither VTX
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2225A1.txt
  • notified Talk of the complaints and Talk responded. Based on Talk's responses to the complaints, coupled with information received from Complainants' local exchange carriers, we find that Talk's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Talk ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 06-S0239730 06-S0242861 DATE OF COMPLAINT 06/06/06 07/06/06 DATE OF CARRIER RESPONSE 07/21/06 08/30/06 See Appendix A. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2226A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2226A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2226A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against America ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2227A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2228A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2239A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2239A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2239A1.txt
  • notified Sprint of the complaint and Sprint responded on May 11, 2006. We find that based on Sprint's response, coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0001279S, filed April 5, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2240A1.txt
  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint's responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 05-S0001212S November 16, 2005 January 3, 2006 June 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2241A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2241A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2241A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2242A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2242A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2242A1.txt
  • Section 64.1120 of the Commission's rules. The fact that the person on each TPV recording gave an incorrect name was beyond the control of Sprint. We find that Sprint has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S001359 June 16, 2006 August 4, 2006 06-S0240681 June 19, 2006 July
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2243A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2243A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2243A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2244A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2244A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2244A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2245A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2245A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2245A1.txt
  • by Covista on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Covista IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Covista may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-226A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-226A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-226A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-227A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-228A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-229A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Privasafe IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-230A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-231A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-231A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-231A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NRTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-232A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-233A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-233A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-233A1.txt
  • find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America Net's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0204830, filed November 7, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-234A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-234A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-234A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NRTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-235A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-235A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-235A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-236A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-236A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-236A1.txt
  • verification. We find that RRLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that RRLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RRLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0198916, filed October 3, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-237A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearwave IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2390A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2390A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2390A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0244056, filed July 27, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2391A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2391A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2391A1.txt
  • verification. We find that Spectrol has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrol's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrol d/b/a ONE Touch Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0245300, filed August 9, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2392A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2392A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2392A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified TelSeven of the complaint and TelSeven responded on August 4, 2006. We find that, based on TelSeven's response, TelSeven did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TelSeven, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001368, filed July 6, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2393A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2393A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2393A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242606, filed July 10, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2394A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2394A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2394A1.txt
  • verification. We find that NALD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NALD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against National Access Long Distance, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 04-S88813, filed November 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2395A1.txt
  • notified AT&T of the complaint and AT&T responded on July 12, 2006. We find that based on AT&T's response, coupled with information received from Complainant's local exchange carrier, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001319, filed May 17, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2396A1.txt
  • has fully absolved Complainants of all charges assessed by LCR in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against LCR Telecommunications, LLC ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A IC NUMBER DATE OF DATE OF COMPLAINT CARRIER RESPONSE 04-S86142 January
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2397A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of United. We find that United has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0241866, filed June 27, 2006. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2398A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon Long Distance at the rates the subscriber was paying to Verizon Long Distance at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2399A1.txt
  • fully absolved the Complainant of all charges assessed by Buzz in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Buzz Telecom Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0170739S, filed January 29, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2400A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cox at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Bullseye IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither nor Bullseye may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2401A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Matrix IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2402A1.txt
  • Acceris of the complaint and Acceris responded on July 17, 2006. Based on Acceris's response, coupled with information received from the Complainant's local exchange carrier, we find that Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Acceris IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001333, filed May 25, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2403A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2403A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2403A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2404A1.txt
  • third party verifications. We find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Silv's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Silv ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 06-S0226267 06-S0234713 06-S0240297 06-S0243204 06-S0248181 DATE OF COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2405A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Hawaiian Telecom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2406A1.txt
  • notified Qwest of the complaint and Qwest responded on April 10, 2006. We find that, based on Qwest's response, coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0228819, filed March 17, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2407A1.txt
  • of the Commission's rules. The fact that the person on the electronic letter of agency signed the incorrect name was beyond the control of AT&T. We find that AT&T has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0247756, filed September 13, 2006. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2409A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CSP Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2410A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2410A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2410A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2411A1.txt
  • verification. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0247151, filed August 22, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2412A1.txt
  • responded on April 5, 2005. LDCB states that authorization was received and confirmed through a third party verifier. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89158, filed February 24, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2413A1.txt
  • service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber should have been paying to their authorized carrier for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2414A1.txt
  • notified Global of the complaint and Global responded on April 17, 2006. We find that based on Global's response, coupled with information received from Complainant's local exchange carrier, Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0223607, filed February 23, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2415A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ONE Touch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2416A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2417A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2417A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2417A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Main Street for a refund of all charges paid to Main Street. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Main Street IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Main Street must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2418A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2418A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2418A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2419A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2419A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2419A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Discounted Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2420A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against One Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2421A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against GlobalTouch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2422A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against FiberNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2423A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2424A1.txt
  • 2006. Birch states that authorization was received and confirmed when a letter of agency was signed and processed. We find that Birch has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Birch Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0230440, filed March 29, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2425A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Silv. We find that Silv has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0248893, filed September 11, 2006. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2426A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2426A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2426A1.txt
  • 19, 2006. Long Distance Savings states that authorization was received and confirmed through third party verification. We find that Long Distance Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance Savings Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0248809, filed September 11, 2006. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2430A1.txt
  • Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of One Touch. We find that One Touch has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ONE Touch IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0244688, filed July 18, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2431A1.txt
  • by Curry on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Curry IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Curry may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2432A1.txt
  • notified Qwest of the complaints and Qwest responded. Based on Qwest's responses to the complaints, coupled with information received from Complainants' local exchange carriers, we find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 06-S0229695 06-S0240395 DATE OF COMPLAINT March 23, 2006 April 28, 2006 DATE OF DATE OF CARRIER LEC RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2433A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Comcast of the complaints and Comcast responded. We find that Comcast did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Comcast ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0235455 April 27, 2006 June 19, 2006 06-S0242410 06-S0243408 July 6,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2435A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2435A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2435A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Telrite of the complaint and Telrite responded on June 30, 2006. We find that Telrite did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telrite IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0210577S, filed October 18, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2436A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Pioneer of the complaint and Pioneer responded on June 21, 2006. We find that Pioneer did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Pioneer IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0211097, filed December 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2532A1.txt
  • and IP Relay calls in such a way that they include a VoIP call, so that the VoIP registration could apply to the VRS or IP Relay call. These issues remain pending. Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 1.3 of the Commission Rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, this Order IS ADOPTED. FEDERAL COMMUNICATIONS COMMISSION Monica Desai, Chief Consumer & Governmental Affairs Bureau See 47 C.F.R. § 64.604(a)(4); see generally Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CC Docket Nos. 90-571 & 98-67, CG Docket No. 03-123, Report and Order,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2595A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2595A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2595A1.txt
  • Connection states that authorization was received and confirmed when a letter of agency was signed and processed. We find that FB Connection has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against FB Connection IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0206786, filed November 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2596A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2596A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2596A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified PNG of the complaint and PNG responded on October 6, 2006. We find that PNG did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PNG IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0248415, filed August 21, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2597A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2597A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2597A1.txt
  • processed. We find that Cavalier has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cavalier's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0239137, filed May 5, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2598A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2598A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2598A1.txt
  • notified Telecom USA of the complaint and MCI, on behalf of Telecom USA, responded on August 16, 2006. Because presubscribed service was not involved, we find that Telecom USA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecom USA IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0236534, filed May 11, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2599A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2599A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2599A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2600A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2600A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2600A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2601A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2601A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2601A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2602A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2602A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2602A1.txt
  • notified Qwest of the complaint and Qwest responded on May 3, 2006. We find that based on Qwest's response, coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0233974, filed April 7, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2603A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2603A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2603A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TDS Metrocom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2606A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2606A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2606A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2608A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2608A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2608A1.txt
  • imposed by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Powercom Corporation at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint may nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2609A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2609A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2609A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CSP Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2610A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2610A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2610A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Century/Tel at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PowerNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither nor PowerNet may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2611A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2611A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2611A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor ACN
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2612A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2612A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2612A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T, Inc. must forward to BNLD an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2613A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2613A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2613A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2614A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2614A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2614A1.txt
  • by Global on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Global nor Verizon pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2615A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2615A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2615A1.txt
  • order from Complainant's local exchange carrier (LEC) BellSouth. We find that based on Qwest's response, coupled with information received from Complainant's LEC stating that Complainant initiated the switch, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S236118, filed February 2, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2631A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2631A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-2631A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-356A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-356A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-356A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Trinsic IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-411A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-I0197574S September 27, 2005 November 22, 2005 05-S0187432 September 12, 2005 October
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-412A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Think 12 at the rates the subscriber was paying to the authorized carrier at the time of unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Think 12 IS GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Think 12 nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-413A1.txt
  • Long Distance at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. TDS must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TDS Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and TDS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-414A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0179854S, filed June 27, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-415A1.txt
  • this Order, Trinsic must notify the Commission and Complainant accordingly. Trinsic also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Trinsic IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T must forward to Trinsic an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-416A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0196663, filed September 26, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-417A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-417A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-417A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-S0193458 September 9, 2005 October 12, 2005 05-S0196156 September 19, 2005 November
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-428A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on April 12, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Communications Services, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89101, filed February 8, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-429A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-429A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-429A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against NECC Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-430A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on January 4, 2006. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0207497, filed November 28, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-432A1.txt
  • Sprint responded on December 15, 2005. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0001207S, filed October 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-434A1.txt
  • third party verifications. We find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-I0204212S November 1, 2005 December 9, 2005 05-S89318 February 9, 2005 May 13, 2005 05-S89357
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-436A1.txt
  • fully absolved the Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0203230, filed October 26, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-437A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-438A1.txt
  • find that Buzz Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Buzz Telecom's actions did not result in an unauthorized change in Complainant's telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buzz Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0163275S, filed February 28, 2005. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-439A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-440A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-441A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-442A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-442A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-442A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-443A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-443A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-443A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0001184S October 11, 2005 November 22, 2005 05-S89410 April 25, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-444A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-444A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-444A1.txt
  • Complainants' are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither its authorized carrier nor Globcom may pursue any collection against Complainants for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants' against Globcom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-445A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-446A1.txt
  • fact that the person on the third party verification recording gave an incorrect name to the third party verifier was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0197682, filed September 26, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-447A1.txt
  • verification. We find that 011 has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that 011's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against 011 IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0001214S, filed November 16, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-448A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-449A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-450A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on October 13, 2005. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0187896, filed August 4, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-451A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-451A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-451A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaints and Verizon responded. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Verizon ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S89430 April 15, 2005 June 10, 2005 05-S89435 April 26, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-452A1.txt
  • to EPT at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. EPT must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against EPT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-453A1.txt
  • to TDS at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. TDS must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-454A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-454A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-454A1.txt
  • responded on May 20, 2005. American states that authorization was received and confirmed through a third party verification. We find that American has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against American IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0203377, filed October 31, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-455A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-455A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-455A1.txt
  • complaint and Qwest responded on November 7, 2005. We find that Qwest did not violate our carrier change rules. Therefore, we find that Qwest's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0196656, filed September 6, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-456A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-456A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-456A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Main Street Networks, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-457A1.txt
  • November 14, 2005. One Touch states that authorization was received and confirmed through a third party verification. We find that One Touch has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against One Touch IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0195577, filed September 19, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-458A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-458A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-458A1.txt
  • responded on November 7, 2005. Spectrotel states that authorization was received and confirmed through a third party verification. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0193860, filed September 12, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-459A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Norristown IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-460A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-461A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-462A1.txt
  • complaint and Network responded on June 14, 2005. We find that Network did not violate our carrier change rules. Therefore, we find that Network's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Communications Int'l Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0149151S, filed November 29, 2004. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-463A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Lightyear of the complaint and Lightyear responded on June 14, 2005. We find that Lightyear did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Lightyear, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89294, filed March 31, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-464A1.txt
  • complaint and WilTel responded on July 15, 2005. We find that WilTel did not violate our carrier change rules. Therefore, we find that WilTel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WilTel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89603, filed June 20, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-465A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-466A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-467A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-467A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-467A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Preferred Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-468A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-468A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-468A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-469A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-469A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-469A1.txt
  • party verifications. We find that Buzz has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Buzz's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Buzz ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 05-S0195581 05-S0197684 DATE OF COMPLAINT 09/19/05 09/27/05
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-478A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-478A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-478A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-479A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-479A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-479A1.txt
  • MCI responded on May 16, 2005. MCI states that authorization was received and confirmed through third party verification. We find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Erica McMahon, Acting Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89159, filed February 22, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-480A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-480A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-480A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-481A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-481A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-481A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-603A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-603A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-603A1.txt
  • conditioned upon Verizon's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon New York, Inc., on February 17, 2006, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-656A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-657A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-661A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB Telecommunications, LLC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB Telecommunications, LLC must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-678A1.txt
  • has fully absolved Complainant of all charges assessed by LDC in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against LDC IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89253, filed March 14, 2005. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-679A1.txt
  • subscriber for service provided after this 30-day period shall be paid by each subscriber to its authorized carrier at the rates each subscriber was paying to its authorized carrier at the time of each unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-680A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to its authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-681A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-681A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-681A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to its respective authorized carrier at the rates each subscriber was paying to its respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-682A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-683A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-683A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-683A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on January 25, 2006. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0212127, filed December 21, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-684A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-684A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-684A1.txt
  • verification. We find that VLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that VLD actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0209609, filed December 5, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-685A1.txt
  • of Section 64.1120 of the Commission's rules. The fact that the person on the TPV gave an incorrect name was beyond the control of Startec. We find that Startec has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0210454, filed December 12, 2005. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-686A1.txt
  • the Commission and Complainants accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against GT Telecomm for a refund of all charges paid to GT Telecomm. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against GT Telecomm ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), GT Telecomm must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-687A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-688A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-689A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-689A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-689A1.txt
  • verification. We find that SBCLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that SBCLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBCLD IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0212873, filed January 10, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-690A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-690A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-690A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-691A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-691A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-691A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-692A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-692A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-692A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PAETEC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-693A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-693A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-693A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against GT Telecomm IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-694A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-694A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-694A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ONE Touch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-695A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-695A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-695A1.txt
  • the Commission and Complainants accordingly. The authorized carriers also must notify the respective Complainant of his or her right to pursue a claim against GT Telecomm for a refund of all charges paid to GT Telecomm. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against GT Telecomm ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), GT Telecomm must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-696A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-696A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-696A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-703A1.txt
  • has fully absolved Complainant of all charges assessed by Company in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint against Nationwide IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89282, filed March 29, 2005. See 47 C.F.R. §§ 64.1100 -
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-704A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-704A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-704A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaints and Qwest responded. We find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 05-S0203228 05-S0212523 DATE OF COMPLAINT 10/31/05 12/27/05 DATE OF CARRIER RESPONSE 12/15/05 01/31/06 See Appendix A. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-705A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-706A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Savings IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-707A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CNB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-708A1.txt
  • had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Nationwide of the complaints and Nationwide responded. We find that Nationwide's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Nationwide ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 05-S89282 05-S89562 DATE OF COMPLAINT 03/29/05 05/23/05 DATE OF CARRIER RESPONSE 05/05/05 06/08/05 See Appendix A. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-709A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Global ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-710A1.txt
  • by Adelphia on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Adelphia Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Adelphia
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-711A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified OLS of the complaint and OLS responded on July 12, 2005. We find that OLS did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OLS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89348, filed April 14, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-712A1.txt
  • responded on June 10, 2005. Talk states that authorization was received and confirmed through a third party verification. We find that Talk has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89491, filed March 7, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-713A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on December 15, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-B0204344S, filed October 23, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-714A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on July 19, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89607, filed June 20, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-715A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-716A1.txt
  • GT Telecomm on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against GT Telecomm IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither BellSouth nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-717A1.txt
  • complaint and BellSouth responded on December 13, 2005. We find that BellSouth did not violate our carrier change rules. Therefore, we find that BellSouth's actions did not result in an unauthorized change in Complainants telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BellSouth Telecommunications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0204219, filed November 3, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-718A1.txt
  • by CTS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint nor CTS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-719A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-719A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-719A1.txt
  • by TTE on the subscriber for service provided after this 30-day period shall be paid by the subscriber to BellSouth at the rates the subscriber was paying to BellSouth at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TTE IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Global nor TTE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-736A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-736A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-736A1.txt
  • verification. We find that Primus has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Primus's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0169856S, filed March 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-737A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-737A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-737A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on May 18, 2005. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-I0159921S, filed March 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-738A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-738A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-738A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-739A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-739A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-739A1.txt
  • to CoreComm at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-740A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-740A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-740A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-741A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-741A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-741A1.txt
  • third party verifications. We find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0209130 December 7, 2005 February 13, 2006 06-I0215307S February 6, 2006
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-742A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0204579 November 4, 2005 December 22, 2005 05-S0205460 November 8, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-743A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-743A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-743A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0204580 November 7, 2005 December 16, 2005 05-S0205849 November 17, 2005 December 12,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-752A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-752A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-752A1.txt
  • find that CTS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. The fact that the person who signed LOA gave the incorrect telephone number was beyond the control of CTS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communicate Technological Systems, L.L.C. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0198458, filed October 2, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-876A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-876A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-876A1.txt
  • Sprint responded on April 7, 2006. Sprint states that authorization was received and confirmed through third party verification. We find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0223038, filed February 22, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-877A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-877A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-877A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-S0196658 September 19, 2005 November 22, 2005 05-S0199411 October 4, 2005
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-878A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-878A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-878A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. We find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 05-I0195871S September 20, 2005 December 21, 2005 05-S0184639 July 25, 2005 September
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-879A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-879A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-879A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 05-I0197243S September 21, 2005 October 28, 2005 05-S0193471 September 7, 2005 October 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-880A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-880A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-880A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-881A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-881A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-881A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-882A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-882A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-882A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0205851, filed September 9, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-883A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-883A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-883A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the AT&T Corporation nor Verizon may pursue any collection against Complainant for those charges. 8.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-884A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-884A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-884A1.txt
  • to Pioneer at the rates the subscribers were paying to the authorized carrier at the time of the unauthorized change. Pioneer must also switch the subscribers to the desired carrier at no cost to the subscribers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Telecom Management, Inc. d/b/a Pioneer Telephone ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-885A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-885A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-885A1.txt
  • this Order, BNLD must notify the Commission and Complainant accordingly. BNLD also must notify the Complainant of his or her right to pursue a claim against BSLD for a refund of all charges paid to BSLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BSLD must forward to BNLD an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-886A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-886A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-886A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NRTC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NRTC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-887A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-887A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-887A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against GT Telecomm IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-888A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-888A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-888A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-889A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-889A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-889A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-890A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-890A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-890A1.txt
  • this Order, NECC must notify the Commission and Complainant accordingly. NECC also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T must forward to NECC an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-891A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-891A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-891A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-892A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-892A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-892A1.txt
  • VLD responded on April 10, 2006. VLD states that authorization was received and confirmed through third party verification. We find that VLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VLD Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0220664, filed December 19, 2005. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-893A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-893A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-893A1.txt
  • Silv responded on March 22, 2006. Silv states that authorization was received and confirmed through third party verification. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0221357, filed February 10, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-894A1.txt
  • this Order, ZIN must notify the Commission and Complainant accordingly. ZIN also must notify the Complainant of his or her right to pursue a claim against Verizon for a refund of all charges paid to Verizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ZIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Verizon must forward to ZIN an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-895A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-896A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint and Qwest responded on February 14, 2005. We find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0212519, filed December 21, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-897A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-897A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-897A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-898A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-898A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-898A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-899A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-899A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-899A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-900A1.txt
  • AT&T responded on March 16, 2006. AT&T states that authorization was received and confirmed through third party verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0220082, filed February 6, 2006. At the time of the complaint AT&T, Inc. was known as SBC Communications, Inc. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-901A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-901A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-901A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneTouch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-908A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-908A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-908A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against One Touch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-909A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-909A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-909A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NECC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NECC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-910A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-910A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-910A1.txt
  • period shall be paid by the subscribers to the Complainants' respective authorized carrier at the rates the subscribers were paying to the Complainants' respective authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Startec ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Startec may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-911A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-911A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-911A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-912A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-912A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-912A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ACN of the complaint and ACN responded on August 1, 2005. We find that ACN did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89370, filed April 6, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-913A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-913A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-913A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Adelphia ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-924A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-924A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-924A1.txt
  • must provide the information required by section 64.4002(a)(7) and (c) in some other manner and in a timely fashion. ORDERING CLAUSES Accordingly, pursuant to authority contained in sections 1-4, 201, 202, 222, 258, and 303(r) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151-154, 201, 202, 222, 258, and 303(r), and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, the Petition for an Expedited Interim Waiver relating to 47 C.F.R. § 64.4002(a)(7) and (c), filed by Mid America Computer Corporation on November 21, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Monica Desai Chief, Consumer & Governmental Affairs Bureau Rules and Regulations Implementing Minimum
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on May 20, 2005. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S89352, filed March 30, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-971A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-I0213756S, filed January 3, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-972A1.txt
  • verification. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0217237, filed January 19, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. AT&T, Inc. was known as SBC
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-06-973A1.txt
  • we notified Pioneer of the complaints and Pioneer responded. Pioneer entered into an asset purchase agreement with Adelphia Telecommunications, Inc. Pioneer has followed our requirements. We find that Pioneer did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Telecom Management, Inc. d/b/a Pioneer Telephone ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER 05-S0204716 November 8, 2005 December 16, 2005 05-S0205456
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1261A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1261A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1261A1.txt
  • PIA's request for declaratory ruling as a late-filed petition for reconsideration. IV. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 405 of the Act, and Section 1.106(f) of the Commission's rules, the Request for Declaratory Ruling filed by National Association of Professional Insurance Agents IS DISMISSED. This action is taken under delegated authority pursuant to Sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141 and 0.361. Federal Communications Commission Catherine W. Seidel Chief, Consumer & Governmental Affairs Bureau National Association of Professional Insurance Agents Request for Declaratory Ruling, CG Docket No. 02-278, filed July 12, 2005 (Petition). Telephone Consumer Protection Act of 1991, Pub. L. No. 102-243, 105 Stat. 2394 (1991), codified at 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1323A1.txt
  • ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C § 154(i), and Section 1.401(e) of the Commission's rules, 47 C.F.R. § 1.401(e), the Petition for Rulemaking filed September 1, 2005, by Starkle Ventures, LLC, IS DENIED. This action is taken under delegated authority pursuant to Sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141 and 0.361. Federal Communications Commission Catherine W. Seidel Chief, Consumer & Governmental Affairs Bureau Junk Fax Prevention Act of 2005, Pub. L. No. 109-21, 119 Stat. 359 (205) (Junk Fax Prevention Act). See Junk Fax Prevention Act, Sec. 2(a). Telephone Consumer Protection Act of 1991, Pub. L. No. 102-243, 105 Stat. 2394
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1353A1.txt
  • operated assisted calls and, therefore, did not relate to a change of Complainant's service. Based on AT&T's response, coupled with the information received from ISC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0235467, filed April 25, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1465A1.txt
  • oral authorization requirement. Therefore, we affirm that Verizon's failure to obtain an oral authorization via its automated system resulted in an unauthorized change in Complainant's telecommunications service provider. Accordingly, we deny Verizon's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Verizon on May 31, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Verizon and Verizon Long Distance
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  • Complainant received a copy of the Division Order, we note that issuance of the Division Order constitutes public notice of the action taken by the Division. As a result, we dismiss Frontier's Petition. IV. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361,1.106 1.719, the Petition for Reconsideration filed by Frontier, a Citizens Communications Company on March 24, 2005, IS DISMISSED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Frontier, A
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  • in place of ``Telecom Management, Inc. d/b/a Pioneer Telephone.'' In addition, we change all references made by the Division in the text of the Division Order by substituting ``Adelphia'' in place of ``Pioneer.'' ORDERING CLAUSES 8. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Telecom Management, Inc. d/b/a Pioneer Telephone on May 12, 2006, IS GRANTED. 9. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration
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  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Trinsic ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1492A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1492A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1492A1.txt
  • by TTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and TTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1493A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1493A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1493A1.txt
  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon may not pursue
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  • submitted by Verizon and find that Verizon has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Verizon's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0251383 October 6, 2006 December 5, 2006 06-S0253015 October 26, 2006 December 13, 2006 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1495A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1495A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1495A1.txt
  • that authorization was received and confirmed through third party verification (TPV). Based on the TPV submitted by MCI, we find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0243383, filed July 17, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1496A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1496A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1496A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1497A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1497A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1497A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1498A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1498A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1498A1.txt
  • of our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S0248898 September 13, 2006 October 30, 2006 February 13,
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  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S001416 October 10, 2006 November 30, 2006 February 14,
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  • response and find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Sprint's actions did not result in a unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0243203, filed July 14, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1501A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1501A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1501A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • with its responses and find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S001405 September 19, 2006 November 11, 2006 06-S0251684 October 13, 2006 November 30, 2006 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1503A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1503A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1503A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • carrier, MCI. MCI responded on August 30, 2006. We find that based on AT&T's response, coupled with information received from MCI confirming that AT&T did not slam Complainant, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0235254, filed April 27, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1507A1.txt
  • responded on December 18, 2006. We find that, based on AT&T's response coupled with information received from Complainant's LEC indicating AT&T did not slam Complainant, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S244516, filed July 31, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1508A1.txt
  • authorizations were given. We find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Silv's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Silv Communications, Inc. ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT
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  • given. We find that LCC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LCC's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Legent Communications Corporation Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0253372, filed October 30, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1510A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1510A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1510A1.txt
  • given. We find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Verizon's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0247763, filed August 24, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1511A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1511A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1511A1.txt
  • given. We find that HelloCom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that HelloCom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against HelloCom IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0253358, filed October 31, 2006. See 47 C.F.R.
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  • given. We find that ATS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ATS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0253589, filed November 1, 2006.
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  • given. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel d/b/a ONE Touch Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0254662, filed November 8,
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MyTel Co., Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleDias Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
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  • with its responses and find that Sage has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sage's actions did not result in unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Sage ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 06-S0245444 06-S0259583 DATE OF COMPLAINT 08/09/06 12/19/06
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  • Talk of the complaint and Talk responded on July 14, 2006. We find that, based on Talk's response, coupled with information received from Complainant's local exchange carrier Verizon, Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-I0231220S, filed April 3, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • fully absolved the Complainant of all charges assessed by Pioneer in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Pioneer IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0246481, filed August 16, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • stating that it was Complainant's preferred carrier at the time of the alleged unauthorized carrier change, coupled with information received from Complainant's local exchange carrier confirming Acceris's response, Acceris did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S243827, filed July 24, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1520A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1520A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1520A1.txt
  • LDCBC responded on September 14, 2006. LDCBC states that authorization was received and confirmed through third party verification. We find that LDCBC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCBC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0244963, filed August 7, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1521A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1521A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1521A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • response and find that RRLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that RRLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0252322, filed October 19, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
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  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Windstream for a refund of all charges paid to Windstream. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Windstream Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
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  • October 31, 2006. TelSeven states that it provides national directory assistance telephone service and does not solicit long distance telephone service. We find that, based on TelSeven's response, TelSeven did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TelSeven IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0251686, filed October 16, 2006. See 47 C.F.R. §§
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  • confirmed through third party verification (TPV). We have reviewed Online Savings TPV submitted with its response and we find that Online Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Online Savings IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0241705, filed June 27, 2006. See 47 C.F.R.
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  • and confirmed through third party verification (TPV). We have reviewed the TPV UTI submitted with its response and we find that UTI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against UTI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0241119, filed June 20, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1528A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1529A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TNCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1530A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1530A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1530A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ZIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1531A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1531A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1531A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Trinsic IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1533A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1533A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1533A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CenturyTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1534A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1534A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1534A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1535A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1535A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1535A1.txt
  • response and find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0251381, filed October 10, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1536A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1536A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1536A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against FB Connection IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1537A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1537A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1537A1.txt
  • response and find that Clearworld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clearworld's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0256976, filed November 22, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1538A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1538A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1538A1.txt
  • response and find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0260002, filed December 26, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1539A1.txt
  • response and find that Clearworld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clearworld's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0249092, filed September 13, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1540A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1540A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1540A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against NECC for a refund of all charges paid to NECC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NECC must forward to their authorized carrier an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1541A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1541A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1541A1.txt
  • response and find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0244994, filed September 25, 2006. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1543A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1543A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1543A1.txt
  • LEC of the complaint and Excel's response. Based on Excel's response, coupled with information received from Complainant's LEC not demonstrating any unauthorized switch by Excel, we find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242711, filed July 10, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1544A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1544A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1544A1.txt
  • and confirmed through third party verification (TPV). We have reviewed the TPV Cordia submitted with its response and we find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cordia IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0233111, filed April 7, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1545A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1545A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1545A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Silv must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1546A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1546A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1546A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1547A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1547A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1547A1.txt
  • and we find that CBS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CBS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CBS Corporation IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0247302, filed August 24, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1558A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1558A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1558A1.txt
  • through third party verification (TPV). We have reviewed the TPV Preferred Billing submitted with its response and we find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Preferred Billing IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0243406, filed July 17, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1559A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1559A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1559A1.txt
  • and confirmed through third party verification (TPV). We have reviewed the TPV NetOne submitted with its response and we find that NetOne has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against NetOne IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0238845, filed June 5, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1850A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cavalier for a refund of all charges paid to Cavalier. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cavalier must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1851A1.txt
  • response and find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0260924, filed January 3, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1852A1.txt
  • response and find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0267478, filed February 15, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1853A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0261311, filed January 3, 2007. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1855A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1855A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1855A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1856A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1856A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1856A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1857A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1857A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1857A1.txt
  • this Order, Acceris must notify the Commission and Complainant accordingly. Acceris also must notify the Complainant of his or her right to pursue a claim against Cognigen for a refund of all charges paid to Cognigen. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cognigen IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cognigen must forward to Acceris an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1858A1.txt
  • 28, 2006. MyTel states that it confirmed Complainant's choice to change service provider to MyTel, but that it was technically unable to complete the switch. We find that MyTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255993, filed November 13, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1859A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1859A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1859A1.txt
  • and Windstream responded. We find that, based on Windstream responses, coupled with information received from Complainants' local exchange carriers indicating that Windstream did not submit carrier change orders, Windstream did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Windstream ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S001476 December 3, 2006 December 27, 2006 March 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1860A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1860A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1860A1.txt
  • find that, based on Windstream response, coupled with information received from Complainant local exchange carrier indicating that Windstream did not submit a carrier change order, we find that Windstream did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Windstream IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0260855, filed November 13, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1861A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1861A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1861A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1862A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1862A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1862A1.txt
  • and we find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0263448, filed January 23, 2007. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CSP Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1866A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1866A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1866A1.txt
  • 2006. Nationwide states that it provides voicemail service only and is not a long distance or local service provider. Based on information received from Nationwide, we find that Nationwide did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Assist IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0252672, filed October 19, 2006. See 47
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1870A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1870A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1870A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications, Inc IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • given. We find that NLDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NLDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0260216, filed December 18,
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Network Billing, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • Coordinated Billing Services has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Coordinated Billing Services's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LoTel, Inc. d/b/a Coordinated Billing Services IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0265314, filed January
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, L.L.C. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1875A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1875A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1875A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against ATS for a refund of all charges paid to ATS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • given. We find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cordia's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268137, filed February 26, 2007. See 47
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  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Co. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268802, filed March 6,
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  • authorizations were given. We find that Spectrotel has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Spectrotel's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Spectrotel d/b/a ONE Touch Communications ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF
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  • find that Long Distance Savings has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Long Distance Savings's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Protel Advantage, Inc. d/b/a Long Distance Savings ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
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  • states that, due to an internal error during an internal update, Complainant lost its voicemail service but no carrier change occurred. We find that, based on MCI's response, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0253016, filed October 18, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1900A1.txt
  • of our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S0243205 July 14, 2006 August 30, 2006 December 5,
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  • in each case neglected to send MCI an order requesting MCI to add the complainant's telephone number to the resale account. We find that, based on MCI's responses, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0233112 April 10, 2006 May 23, 2006 06-S0233113 April 10, 2006 May 23,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1902A1.txt
  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S001393 September 5, 2006 October 6, 2006 December 5,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1903A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1903A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1903A1.txt
  • with its responses and find that Sprint has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Sprint's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0252619 October 23, 2006 January 10, 2007 06-S0259957 December 26, 2006 January 31, 2007 See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1908A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1908A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1908A1.txt
  • Qwest of the complaints and Qwest responded. Based on Qwest's responses to the complaints, coupled with information received from Complainants' local exchange carriers (LECs), we find that Qwest's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Qwest ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S001301 May 1, 2006 June 13, 2006
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1909A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1909A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1909A1.txt
  • 2006. OPTICOM states these calls were accessed via a 1010-access number. Opticom's FCC Form 499A Telecommunications Worksheet confirms that OPTICOM is an operator services provider. We find that OPTICOM did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OPTICOM IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0224311, filed March 1, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1910A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1910A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1910A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1911A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1911A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1911A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against CNBI for a refund of all charges paid to CNBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNBI must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1912A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1912A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1912A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1913A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1913A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1913A1.txt
  • response and find that ClearWorld has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ClearWorld's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ClearWorld IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0238503, filed May 12, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1914A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1914A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1914A1.txt
  • Based on Talk's response, coupled with information received from the Complainant's local exchange carrier indicating that Talk America did not submit a carrier exchange order, we find that Talk did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Talk IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0239855, filed June 13, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1915A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1915A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1915A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on June 20, 2006. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0235018, filed April 27, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1916A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1916A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1916A1.txt
  • without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on AT&T's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 06-S0255994 October 7, 2006 January 15, 2007 07-S001504 January 5, 2007 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1917A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1917A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1917A1.txt
  • given. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Protel Advantage, Inc. d/b/a Long Distance Savings. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0257125, filed November 28, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. §
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-1918A1.txt
  • responses on Complainants' local exchange carriers (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 06-S001422 October 13, 2006 November 28,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2201A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by the Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2202A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT Corporation/America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2203A1.txt
  • a carrier change for more than two years. We find that AT&T did not violate our carrier change rules. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0248329, filed August 24, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2204A1.txt
  • find that Clear World has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear World's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clear World Communications Corporation Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0249698, filed September 23, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2205A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2206A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to ECN, Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World Communications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • and it did not indicate PAETEC switched Complainant's service. We find that the matter appears to be a billing mistake and not an unauthorized switch. We find that PAETEC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PAETEC Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0259581, filed December 18, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2208A1.txt
  • exchange carrier (LEC), and the LEC responded on March 29, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S256984, filed November 27, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2209A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Co. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB must forward to AT&T an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2210A1.txt
  • exchange carrier (LEC), and the LEC responded on February 7, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S250556, filed October 2, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2213A1.txt
  • by BellSouth on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cingular at the rates the subscriber was paying to Cingular at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against Zoom for a refund of all charges paid to Zoom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-I-Net Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Zoom must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2216A1.txt
  • charges. Any charges imposed by BellSouth on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2217A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T Corporation at the rates the subscriber was paying to AT&T Corporation at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TomatoVine, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2218A1.txt
  • U.S. Telecom on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2219A1.txt
  • fully absolved the Complainant of all charges assessed by OSBA in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Official Small Business Association, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0252325, filed October 20, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2220A1.txt
  • Line Systems on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2223A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2223A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2223A1.txt
  • Embarq must notify the Commission and Complainant accordingly. Embarq also must notify the Complainant of his or her right to pursue a claim against CSP Telecom for a refund of all charges paid to CSP Telecom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CSP Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Embarq must forward to CSP Telecom an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2224A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2224A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2224A1.txt
  • (LEC) of the complaint and Windstream's response. Based on Windstream's response, coupled with information received from Complainant's LEC not demonstrating any unauthorized switch by Windstream, we find that Windstream did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Windstream IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255504, filed November 13, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2225A1.txt
  • Complainant's local exchange carrier (LEC) of the complaint and Talk America's response. Based on Talk America's response, coupled with information received from Complainant's LEC, We find that Talk America did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255500, filed November 13, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2240A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0254237, filed October 31, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2241A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2241A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2241A1.txt
  • imposed by BellSouth on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Lightyear Network Solutions, LLC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • response and find that MyTel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MyTel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel Co., Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0259689, filed December 13, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2244A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2244A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2244A1.txt
  • fully absolved the Complainant of all charges assessed by NECC in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S026003, filed December 26, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2245A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2245A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2245A1.txt
  • fully absolved the Complainant of all charges assessed by MyTel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel Co., Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001435, filed October 25, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2246A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2246A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2246A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2247A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2247A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2247A1.txt
  • by NECC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NECC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2248A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2248A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2248A1.txt
  • find that ONE Touch has produced clear and convincing evidence of a valid authorized carrier changes by Complainant. Therefore, we find that One Touch's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ONE Touch IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0246664, filed August 16, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2262A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2262A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2262A1.txt
  • with its responses and find that NSB has produced clear and convincing evidence of valid authorized carrier changed by Complainants. Therefore, we find that NSB's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSB ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0250267 06-S0250552 September 28, 2006 September 20, 2006 November 15, 2006 November 15,
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  • caused the casual billing. Global Touch is the authorized long distance telecommunications provider for Complainant; therefore, no unauthorized switch occurred. We have reviewed AT&T's response and agree that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0256948, filed November 25, 2006. See 47 C.F.R. §§
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  • Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carriers nor Horizon may pursue any collection against Complainants for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants' are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2269A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2269A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2269A1.txt
  • call their operator platform for interstate and international calling, 800 access numbers are not covered by our carrier change rules. We have reviewed ISC's response and agree that ISC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ISC IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0259692, filed November 13, 2006. See 47 C.F.R. §§
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  • We find that U.S. Telecom has produced clear and convincing evidence of a valid carrier change by the. Therefore, we find that U.S. Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against U.S. Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255574, filed November 2, 2006. See 47 C.F.R. §§
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  • the complaint and Americatel responded on February 28, 2007. Americatel's response states it provided Complainant with a dial-around subscription plan. We have reviewed Americatel's response and agree that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0265041, filed November 20, 2006. See 47 C.F.R. §§
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • responded on May 30, 2007. Verizon confirmed that Complainant's service provider had not been changed to Vartec. Based on the responses from Vartec and Verizon, we find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0257128, filed November 28, 2006. See 47 C.F.R. §§
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  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S0250672 October 4, 2006 November 20, 2006 February 23,
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  • of our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S0244599 August 2, 2006 September 20, 2006 November 29,
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  • reviewed the TPVs and find that MCI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that MCI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0259327 December 13, 2006 February 13, 2007 07-S0262335 January 7, 2007
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  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2352A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2352A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2352A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against Advantage for a refund of all charges paid to Advantage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Advantage must forward to the authorized carrier an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2353A1.txt
  • exchange carrier (LEC), and the LEC responded on March 29, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06- S0259254, filed December 11, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2354A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Ultimate Media Communications Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2421A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against UMCC for a refund of all charges paid to UMCC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ultimate Medium Communications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UMCC must forward to Qwest an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2422A1.txt
  • on Complainant's local exchange carrier, Stratus Wave Communications (Stratus). Stratus responded on February 2, 2007. We find that based on AT&T's response, coupled with information received from Stratus, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0243712, filed July 18, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2423A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0256441, filed November 21, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2430A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Ultimate Media Communications Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2431A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Ultimate Media Communications Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2434A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 06-S0244960 August 7, 2006 October 20, 2006 06-S0253628 October 17, 2006 November 30,
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2436A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint and Sprint responded on November 3, 2006. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0248414, filed September 8, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2437A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on October 10, 2006. Based on MCI's response, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0246214, filed August 16, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2438A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on January 10, 2007. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0256438, filed November 21, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2439A1.txt
  • notified MCI of the complaint and MCI responded on October 18, 2006. We find that, based on MCI's response, coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0248891, filed September 12, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2440A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2441A1.txt
  • response and find that NOS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NOS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against NOS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0252624, filed October 17, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2446A1.txt
  • Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carriers nor RRLD may pursue any collection against Complainants for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against RRLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants' are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2497A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2497A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2497A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cavalier for a refund of all charges paid to Cavalier. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2498A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2498A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2498A1.txt
  • given. We find that TeleUno has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TeleUno's actions did not result in an unauthorized change in Complainant's telecommunications service Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0264046, filed January 25, 2007. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2499A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2499A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2499A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2500A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2500A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2500A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2501A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2501A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2501A1.txt
  • given. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel d/b/a ONE Touch Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268165, filed March 1,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2502A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2502A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2502A1.txt
  • given. We find that Telecircuit has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Telecircuit's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telecircuit Network IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268225, filed March 5, 2007. See 47 C.F.R. §§
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  • Coordinated Billing Services has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Coordinated Billing Services's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LoTel, Inc. d/b/a Coordinated Billing Services IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0270719, filed March
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2504A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2504A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2504A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0270721, filed March 23, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2505A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2505A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2505A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Talk America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2506A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2506A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2506A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CSP Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2507A1.txt
  • new local and long distance service for the Complainant. New service is not covered by our carrier change rules. Based on information received from BellSouth, we find that BellSouth did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001509, filed January 16, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2508A1.txt
  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272292, filed April 2, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2510A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2510A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2510A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272293, filed April 2, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2511A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2511A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2511A1.txt
  • Long Distance America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Long Distance America's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent Communications Corporation d/b/a Long Distance America IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272294, filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2512A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2512A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2512A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lines Systems Incorporated IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2513A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2513A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2513A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Co. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0273566, filed April 16,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2515A1.txt
  • given. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0273677, filed April 17,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2516A1.txt
  • Long Distance America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Long Distance America's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent Communications Corporation d/b/a Long Distance America IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274689, filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2524A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2524A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2524A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against TDS Metrocom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-252A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-252A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-252A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-253A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-253A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-253A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-254A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-254A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-254A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-255A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-255A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-255A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-256A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-256A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-256A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-257A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-257A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-257A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CNBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2587A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2587A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2587A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2591A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2592A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2593A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2593A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2593A1.txt
  • exchange carrier (LEC), and the LEC responded on May 24, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001520, filed January 30, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2598A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2598A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2598A1.txt
  • Windstream Communications must notify the Commission and Complainant accordingly. Windstream Communications also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to Windstream Communications an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2599A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2599A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2599A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-259A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-259A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-259A1.txt
  • Time Warner must notify the Commission and Complainant accordingly. Time Warner also must notify the Complainant of his or her right to pursue a claim against Embarq for a refund of all charges paid to Embarq. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Embarq IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Embarq must forward to Time Warner an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-260A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-260A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-260A1.txt
  • this Order, WDT must notify the Commission and Complainant accordingly. WDT also must notify the Complainant of his or her right to pursue a claim against ZIN for a refund of all charges paid to ZIN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ZIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ZIN must forward to WDT an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-261A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-261A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-261A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2622A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2622A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2622A1.txt
  • that the calls made by Complainant were operated assisted calls and, therefore, did not relate to a change of Complainant's service. Based on AT&T's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0261995, filed January 10, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2623A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2623A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2623A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0263445, filed January 22, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2624A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2624A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2624A1.txt
  • Windstream must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against MSTC for a refund of all charges paid to MSTC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MSTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MSTC must forward to Windstream an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on June 8, 2007. Based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0259958, filed December 26, 2006. Informal Complaint No. IC 07-S0270236 is a duplicate of IC 06-S0259958. See 47 C.F.R. §§
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  • (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs indicating AT&T did not slam Complainants, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 07-S001546 April 6, 2007 April 20,
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
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  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0262334, filed January 17, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2632A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2632A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2632A1.txt
  • rules, we notified MCI of the complaint and MCI responded on February 22, 2006. We find that, based on MCI's response coupled with information received from Complainant's LEC MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0259584, filed December 18, 2006 See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 07-S0260214 December 20, 2006 March 15, 2007 May 23,
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telrite IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0275351, filed May 1, 2007. See
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  • exchange carrier, of the complaint, and Verizon responded on May 10, 2007. Verizon states it has not received a change request from another carrier. We, therefore, find that Americatel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel Corporation IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0266590, filed February 6, 2007. See 47 C.F.R. §§
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-265A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-265A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-265A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • response and find that TeleUno has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TeleUno's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001487, filed December 20, 2006. See 47
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Thomson's waiver request. As a result, Thomson may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models 29578BE1-A and 29579BE1-A, filed by Thomson, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1)
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  • customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except that the 30-day timeframes for doing so are waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon California, Inc., on June 5, 2007, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial
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  • to company. 5. Oct. 27, 2004 Equity One California, Florida, Oregon, Pennsylvania Citation sent to company. ORDERING CLAUSES Accordingly, this report is issued pursuant to the Do-Not-Call Implementation Act, Pub. L. No. 108-10, 117 Stat. 557, and section 227 of the Communications Act of 1934, as amended, 47 U.S.C. § 227, and pursuant to authority delegated under sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361. IT IS ORDERED that the Secretary SHALL SEND copies of this report to the appropriate committee and subcommittees of the United States House of Representatives and the United States Senate. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel Chief Consumer & Governmental Affairs Bureau Do-Not-Call Implementation Act, Pub. L. No. 108-10, 117
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  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Silv with its responses and find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 07-S0260922
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  • exchange carrier, of the complaint, and Embarq responded on June 11, 2007. Embarq states it has not received a change request from another carrier. We, therefore, find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus Telecommunications, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001518, filed January 26, 2007. See 47 C.F.R.
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  • by BellSouth on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • fully absolved the Complainant of all charges assessed by Windstream in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Windstream Communications, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0271168, filed January 17, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2898A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2898A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2898A1.txt
  • given. We find that NLDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NLDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274200, filed April 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2899A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2899A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2899A1.txt
  • absolved the Complainant of all charges assessed by Level 3 in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Level 3 Communications, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274230, filed March 20, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2900A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2901A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2901A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2901A1.txt
  • Coordinated Billing Services has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Coordinated Billing Services's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LoTel, Inc. d/b/a Coordinated Billing Services IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276951, filed April
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2902A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Network Billing, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2903A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2903A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2903A1.txt
  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0277110, filed May 17, 2007. See
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  • raised by Telco Group, Inc. (Telco Group), and is pending in Telco Group's 2006 application for review. Because this issue is pending in that proceeding, we will not address it here. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 64.604(c)(5)(iii) of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 64.604(c)(5)(iii), that this ORDER IS hereby ADOPTED. IT IS FURTHER ORDERED that NECA shall compensate providers of interstate traditional TRS and interstate captioned telephone service at the rate of $1.291 per completed interstate conversation minute for the Interstate TRS Fund year beginning July 1, 2007. IT IS FURTHER
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2906A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2906A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2906A1.txt
  • find that Reduced Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Reduced Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272598, filed April 5, 2007.
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  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Silv with its responses and find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 07-S0271222
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
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  • this Order, Touchtone must notify the Commission and Complainant accordingly. Touchtone also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to Touchtone an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2963A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nexus IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2964A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2964A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2964A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2965A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2966A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2966A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-2966A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MyTel Co., Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Verizon for a refund of all charges paid to VLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Verizon must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • response and find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0267719, filed February 22, 2007. See 47 C.F.R.
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  • response and find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0267479, filed February 14, 2007. See 47 C.F.R.
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  • 2007. We find that, based on Broadwing's response, coupled with information received from Complainant's local exchange carrier, Broadwing did not change complaint's service provider. Therefore, we find that Broadwing did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadwing IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0265812, filed January 31, 2007. See 47 C.F.R. §§
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  • find that, based on Windstream's response, coupled with information received from Complainant's local exchange carrier which did not show Windstream submitting a carrier change order, we find that Windstream did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Windstream IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0265814, filed January 31, 2007. See 47 C.F.R. §§
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  • that, based on Matrix's response, Complainant's acknowlegment that Matrix was its telecommunications service provider at the time services were rendered, and an apparent billing error, we find that Matrix did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Matrix IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0265480, filed January 25, 2007. See 47 C.F.R. §§
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  • response and find that TeleDias has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TeleDias's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleDias IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0261029, filed January 4, 2007. See 47 C.F.R.
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  • response and find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0260921, filed January 3, 2007. See 47 C.F.R.
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • We then notified Complainant's local exchange carrier (LEC) of the complaint and AT&T's response. Based on AT&T's response, coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0260920, filed January 3, 2007.
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  • World Link's part in adding Complainant's information into its customer database which caused customers account to default to Sprint. Based on information received from Sprint, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001508, filed January 11, 2007.
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  • Sprint states that it did not change Complainant's service provider and that it only charged complainant for dial-around calls. Based on information received from Sprint, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0261030, filed January 4, 2007.
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  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI,
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  • 13, 2007. We find that, based on MCI's response, coupled with information received from Complainant's local exchange carrier which did not show MCI submitting a carrier change order, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0260925, filed January 3, 2007. See 47 C.F.R. §§
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  • AT&T must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against CNBI for a refund of all charges paid to CNBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
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  • the service order was received from Complainant's local exchange carrier it appeared to be a request for Sprint services and not services of the reseller. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0260926, filed January 1, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3102A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3102A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3102A1.txt
  • rules, we notified Sprint of the complaint and Sprint responded on March 12, 2007. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0261305, filed January 8, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3104A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3104A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3104A1.txt
  • responded on May 3, 2007. We find that, based on Cordia's response coupled with information received from Complainant's LEC indicating Cordia did not slam Complainant, we find that Cordia did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0262572, filed January 4, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
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  • given. We find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel d/b/a ONE Touch Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-F0272489S, filed April 3,
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
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  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0271221, filed March 26, 2007. See
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  • find that, based on Qwest's response, coupled with information received from Complainant's local exchange carrier which did not show Qwest submitting a carrier change order, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0271170, filed January 23, 2007. See 47 C.F.R. §§
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  • response, coupled with information received from Complainant's LEC, we find that the matter involves billing issues and, thus, there was no unauthorized switch by Telrite. As a result, Telrite did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telrite IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0262327, filed January 16, 2007. See 47 C.F.R. §§
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  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UMCC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and UMCC may not pursue
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • response and find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0271171, filed January 24, 2007. See 47 C.F.R.
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • response and find that Cox has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cox's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268550, filed March 6, 2007. See 47 C.F.R.
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  • Because Global did not provide evidence that Verizon or any other carrier initiated the interLATA change, we conclude that Global initiated the interLATA change without authorization, thereby violating the Commission's carrier change rules. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Global on November 1, 2006, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Global Crossing Telecommunications, Inc. (filed
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  • to Complainant appear to be billing mistakes rather than the result of an unauthorized switch. Consequently, there was no violation by Embarq of the Commission's carrier change rules. Accordingly, we grant the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Embarq on March 5, 2007, IS GRANTED and the complaint filed against Embarq on October 27, 2006, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • the complaint and Nexus responded on June 14, 2007. Nexus's response states that the Complainant contacted Nexus for new services. We have reviewed Nexus's response and agree that Nexus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nexus IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0263652, filed January 16, 2007. See 47 C.F.R. §§
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  • customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except that the 30-day timeframes for doing so are waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon California, Inc., on June 28, 2007, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial
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  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 07-S0262328 January 16, 2007 March 15, 2007 07-S0266297 February 1, 2007 March 29,
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  • by Horizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to its authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon
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  • exchange carrier (LEC), and the LEC responded on June 15, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0270229, filed January 22, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3275A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3275A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3275A1.txt
  • exchange carrier (LEC), and the LEC responded on June 15, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0266979, filed January 20, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3276A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3276A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3276A1.txt
  • Inc., Complainant's local exchange carrier (LEC), and the LEC responded on June 14, 2007. Based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0268803, filed March 13, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3277A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3277A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3277A1.txt
  • Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on June 11, 2007. Based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001549, filed March 26, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3278A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3278A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3278A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rate(s) the subscriber should have been paying its authorized carrier for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Serene's waiver request. As a result, Serene may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models HD-50, HD-50J, HD-50P, and HD-50S, filed by Serene Innovations, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE
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  • carrier has been given ample time to respond in the first instance, and without any showing of good cause, after an order has been issued against the carrier. Accordingly, we deny Verizon's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition for reconsideration filed by Verizon Long Distance on October 29, 2004, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Verizon (filed October
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  • Americatel's ``1010-123'' service, i.e., dial-around long distance service, and not a switch of presubscribed long distance service. Consequently, there was no violation of our carrier change rules. Accordingly, we grant the Further Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Further Petition for Reconsideration filed by Americatel on April 5, 2004, IS GRANTED and the complaint filed against Americatel on June 25, 2002, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer &
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  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0265313, filed January 30, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3421A1.txt
  • was given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. We find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276846, filed May 14, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3422A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the AT&T Corporation nor Verizon may pursue any collection against Complainant for those charges. 8.
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  • given. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276107, filed May 1,
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  • given. We find that VZLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that VZLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon Long Distance IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0278060, filed June 7, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3428A1.txt
  • AT&T, Complainant's local exchange carrier (LEC), and the LEC responded on May 10, 2007. Based on Excel's response coupled with information received from Complainant's LEC, we find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268223, filed March 1, 2007. See 47 C.F.R.
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  • Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on July 9, 2007. Based on NECC's response coupled with information received from Complainant's LEC, we find that NECC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC Telecom, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001576, filed May 1, 2007. See 47 C.F.R.
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  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0278458, filed June 12, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3431A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001555, filed April 9, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3432A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against ATS for a refund of all charges paid to ATS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ATS must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3433A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Metropolitan Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0278457, filed June 12, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3435A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3435A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3435A1.txt
  • and VoiceNet responded on June 28, 2007. VoiceNet states that there was no slam of Complainant's service because the matter involves a dial-around service. We, therefore, find that VoiceNet did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VoiceNet Telephone, LLC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001600, filed May 21, 2007. See 47 C.F.R.
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  • given. We find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Network Billing Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274234, filed April 3, 2007.
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  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3438A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0277772, filed May 30, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3440A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United American Technologies IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Reduced Rate with its responses and find that Reduced Rate has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Reduced Rate Long Distance ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER
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  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Horizon may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
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  • response and find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001548, filed March 20, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3448A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3449A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-344A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-344A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-344A1.txt
  • elicit, at a minimum...the telephone numbers to be switched.'' A statement by the subscriber, ``... and two extra lines'' does not confirm the telephone numbers to be switched. Accordingly, we deny Cinergy's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Cinergy on April 7, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Cinergy Communications Company (filed April
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3450A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3451A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3451A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3451A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3452A1.txt
  • response and find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0273348, filed April 16, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3453A1.txt
  • this Order, Talk must notify the Commission and Complainant accordingly. Talk also must notify the Complainant of his or her right to pursue a claim against UMCC for a refund of all charges paid to UMCC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UMCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that UMCC must forward to Talk an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3454A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3454A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3454A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IQ Tel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3455A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3455A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3455A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3456A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3456A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3456A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3459A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-345A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-345A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-345A1.txt
  • an order has been issued against the carrier. Accordingly, we do not find good cause to consider the second LOA, and we deny ITC^DeltaCom's request to reverse the decision of the Division Order. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed on July 27, 2004, by ITC^DeltaCom IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Review of ITC^DeltaCom (filed July 27, 2004)
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3460A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MyTel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MyTel may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3461A1.txt
  • with its responses and find that NSB has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NSB's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSB ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 07-S0267712 07-S0270202 February 21, 2007 March 20, 2007 April 1, 2007 May 1,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3462A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Verizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3463A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3464A1.txt
  • given. We find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Co. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276847, filed May 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3465A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3466A1.txt
  • Qwest to MCI, resulting in a carrier change charge on Complainant's bill. This charge does not, however, signify a change in carrier. We therefore, we find that MCI's actions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0267772, filed February 22, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-346A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-346A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-346A1.txt
  • Privasafe is not a telecommunications carrier, it is not subject to the existing carrier change rules. Therefore, we grant the Petition and find that Privasafe did not violate the Commission's carrier change rules. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Privasafe, on February 21, 2006, IS GRANTED and the complaint filed against Privasafe on November 21, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3470A6.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3470A6.txt
  • 0.531 251 Format 20 Count 2.091 (0.86) 0.230* (10.94) 3.411 (0.64) 0.761 (0.63) 0.000357* (2.05) 0.740 251 Format 20 HHI -0.200* (3.64) -0.004* (7.54) -0.217 (-1.79) 0.031 (1.14) -0.000007 (-1.69) 0.404 251 Format 11 Count -0.354 (0.23) 0.103* (7.60) 1.026 (0.30) -0.008 (-0.01) 0.000201 (1.80) 0.607 251 Format 11 HHI -0.173* (3.09) -0.003* (6.90) -0.221 (-1.79) 0.003 (0.09) -0.000003 (-0.73) 0.361 251 With Demographics: Format 101 Count 3.399 (1.00) 0.405* (13.68) 0.920 (0.13) 1.526 (0.93) 0.000426 (1.73) 0.892 244 Format 101 HHI -0.109* (2.51) -0.003* (7.03) -0.037 (-0.40) 0.002 (0.11) -0.000006 (-1.91) 0.582 244 Format 20 Count 4.374 (1.70) 0.208* (9.31) 1.894 (0.35) 0.369 (0.30) 0.000159 (0.85) 0.751 244 Format 20 HHI -0.200* (3.61) -0.003* (6.61) -0.129 (-1.10) 0.022 (0.81) -0.000007
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-347A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-347A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-347A1.txt
  • whether to switch service. We continue to believe that Sprint did not provide ``clear and convincing'' evidence of an authorized carrier change as required by the Commission's rules. Accordingly, we deny Sprint's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition for reconsideration filed by Sprint on May 23, 2003, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Sprint Communications Co. L.P. (filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3487A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3487A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3487A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-348A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-348A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-348A1.txt
  • evidence indicates that a carrier change to TNCI occurred in October, 2004, TNCI failed to refute this evidence or provide proof of authorization by Complainant for this change. Accordingly, we deny TNCI's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by TNCI on July 12, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration filed by Trans National Communications International,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3499A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3499A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3499A1.txt
  • response and find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0270231, filed February 6, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-349A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-349A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-349A1.txt
  • intent nor remedial actions taken by Acceris before issuance of the Division Order alters Acceris's statutory liability under the Commission's carrier change rules. Therefore, we deny Acceris's request to reverse the Division Order. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106 and 1.719, the Petition for Reconsideration filed by Acceris Management and Acquisition LLC d/b/a Acceris Communications Corp. on October 30, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-350A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-350A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-350A1.txt
  • oral authorization requirement. Therefore, we affirm that Verizon's failure to obtain an oral authorization via its automated system resulted in an unauthorized change in Complainant's telecommunications service provider. Accordingly, we deny Verizon's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Verizon on February 25, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Verizon Long Distance (filed Feb.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-351A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-351A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-351A1.txt
  • carrier has been given ample time to respond in the first instance, and without any showing of good cause, after an order has been issued against the carrier. Accordingly, we deny Verizon's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Verizon on February 28, 2004, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Verizon (filed Feb. 28, 2004)
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3522A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3522A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3522A1.txt
  • response on Verizon, Complainant's local exchange carrier (LEC), and Verizon responded on August 1, 2007. We find that, based on AT&T's response coupled with information received from Verizon, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272482, filed February 6, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3651A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3651A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3651A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3653A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3653A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3653A1.txt
  • imposed by Embarq on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Embarq Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3654A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3655A1.txt
  • and we find that CRC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CRC's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CRC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0277734, filed May 30, 2007. See 47 C.F.R.
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  • this Order, Windstream must notify the Commission and Complainant accordingly. Windstream also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to Windstream an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3657A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Co., Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3658A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S01661, filed June 14, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3659A1.txt
  • AT&T's response on BellSouth, Complainant's local exchange carrier, and BellSouth responded on July 12, 2007. We find that, based on AT&T's response coupled with information received from BellSouth, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0273027, filed April 9, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3660A1.txt
  • Working Assets must notify the Commission and Complainant accordingly. Working Assets also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3661A1.txt
  • imposed by UMCC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Ultimate Medium Communications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3663A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3674A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3674A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3674A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against CNBI for a refund of all charges paid to CNBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3716A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272100, filed March 29, 2007. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3717A1.txt
  • Section 64.1120 of the Commission's rules. The fact that the person on each TPV recording gave an incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT DATE OF COMPLAINT DATE OF CARRIER RESPONSE 07-S0274775 April 26, 2007 May 23, 2007 07-S0274981 April 30, 2007 June
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  • (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs indicating AT&T did not slam Complainants, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 07-S0271223 March 26, 2007 June 11,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3732A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3732A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3732A1.txt
  • charges imposed by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3733A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3733A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3733A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T Corporation must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3742A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3743A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3743A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3743A1.txt
  • The fact that the person on the TPV recording gave an incorrect name was beyond the control of Spectrotel. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel d/b/a ONE Touch Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0277047, filed May 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3744A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3744A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3744A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC Telecom IS GRANTED IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3745A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3745A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3745A1.txt
  • after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3750A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3750A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3750A1.txt
  • by Excel on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Excel Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3751A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3751A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3751A1.txt
  • fully absolved the Complainant of all charges assessed by Excel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Communications, LLC IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274228, filed March 30, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3752A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3752A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3752A1.txt
  • were received and confirmed through third party verifications (TPVs). We have reviewed the TPVs CBS submitted with its responses and find that CBS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CBS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 07-S0274321
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3761A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3762A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3770A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3770A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3770A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3771A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3771A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3771A1.txt
  • fully absolved the Complainant of all charges assessed by IDT in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276102, filed March 29, 2007. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3774A1.txt
  • The fact that the person on the TPV recording gave an incorrect name was beyond the control of MyTel. Therefore, we find that MyTel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MyTel Co. Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0279794, filed July 11, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3775A1.txt
  • Charter One must notify the Commission and Complainant accordingly. Charter One also must notify the Complainant of his or her right to pursue a claim against Cavalier for a refund of all charges paid to Cavalier. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cavalier must forward to Charter One an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3777A1.txt
  • find that Consumer Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Consumer Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280525, filed July 23, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3778A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3778A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3778A1.txt
  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280149, filed July 16, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-378A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Cox of the complaint and Cox responded on April 10, 2006. We find that Cox did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0224312, filed February 28, 2006. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-379A1.txt
  • (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs indicating AT&T did not slam Complainants, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 06-S001396 September 2, 2006 October 4,
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  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0253018, filed October 24, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-381A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-381A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-381A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T Corporation at the rates the subscriber was paying to AT&T Corporation at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN Communications Network, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3839A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3839A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-3839A1.txt
  • authorizations were given. We find that NLDS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NLDS's actions did not result in unauthorized changes in Complainants' telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Nationwide Long Distance Service Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-384A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Silv with its responses and find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 06-S0249767
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  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
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  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by CBS with its responses and find that CBS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CBS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 06-S0256440
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  • were received and confirmed through third party verifications (TPVs). We have reviewed the TPVs MyTel submitted with its responses and find that MyTel has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MyTel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 06-S001447
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-387A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-387A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-387A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-388A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-388A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-388A1.txt
  • response and find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255001, filed November 7, 2006. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-389A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-389A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-389A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001455, filed November 16, 2006. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-390A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-390A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-390A1.txt
  • response and find that ATS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ATS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001415, filed October 5, 2006. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-392A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-392A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-392A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0252324, filed October 19, 2006. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-395A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255498, filed November 13, 2006. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-398A1.txt
  • response and find that BSLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BSLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BSLD, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0252620, filed October 20, 2006. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-400A1.txt
  • response and find that Buzz has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Buzz's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buzz, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S001407, filed September 26, 2006. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4041A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4041A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4041A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4042A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4042A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4042A1.txt
  • after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4043A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4043A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4043A1.txt
  • Cox Communications must notify the Commission and Complainant accordingly. Cox Communications also must notify the Complainant of his or her right to pursue a claim against ZIN for a refund of all charges paid to ZIN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4044A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4044A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4044A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4045A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4045A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4045A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Spectrotel with its responses and find that Spectrotel has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Spectrotel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 07-S0276217
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4046A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4046A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4046A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4047A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4047A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4047A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4048A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4048A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4048A1.txt
  • notified Qwest of the complaint and Qwest responded on May 31, 2007. We find that, based on Qwest's response, coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0273690, filed April 18, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4049A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4049A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4049A1.txt
  • response, coupled with information received from Complainant's LEC, we find that the matter involves billing issues and, thus, there was no unauthorized switch by Qwest. As a result, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276098, filed April 2, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4050A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4050A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4050A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Nextel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4051A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4051A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4051A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4052A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4052A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4052A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4053A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4053A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4053A1.txt
  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4054A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4054A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4054A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001578, filed May 7, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4055A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4055A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4055A1.txt
  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 07-S001580 07-S0276216 May 7, 2007 May 8, 2007 June
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4056A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4056A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4056A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4057A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4057A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4057A1.txt
  • rules, we notified MCI of the complaint and MCI responded on June 26, 2007. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276244, filed February 27, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4058A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4058A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4058A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox Arizona Telecom, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4059A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4059A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4059A1.txt
  • the charges placed on Complainant's monthly statement were due to seven collect calls that were accepted at the Complainant's telephone number. Based on MCI's response, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0279709, filed July 9, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4060A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4060A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4060A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4061A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4061A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4061A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4062A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4062A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4062A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4063A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4063A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4063A1.txt
  • fully absolved the Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274318, filed April 23, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4064A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4064A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4064A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ACS for a refund of all charges paid to ACS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ACS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4065A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4065A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4065A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Embarq ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4066A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4066A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4066A1.txt
  • Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on August 20, 2007. Based on Cavalier's response coupled with information received from Complainant's LEC, we find that Cavalier did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001640, filed June 6, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4067A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4067A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4067A1.txt
  • by Spectrotel on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel d/b/a ONE Touch Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4068A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4068A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4068A1.txt
  • The fact that the person on the TPV recording gave an incorrect name was beyond the control of Silv. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001713, filed July 16, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4069A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4069A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4069A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4070A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4070A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4070A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Company IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0281954, filed August 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4071A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4071A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4071A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4072A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4072A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4072A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4081A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4081A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4081A1.txt
  • charges imposed by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4082A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4082A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4082A1.txt
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001682, filed June 27, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4083A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4083A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4083A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-F0278494S, filed June 9, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4084A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4084A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4084A1.txt
  • Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on August 16, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274219, filed March 13, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4085A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4085A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4085A1.txt
  • responses on Complainants' local exchange carriers (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 07-S0274220 March 9, 2007 May 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4087A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4087A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4087A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor RRLD
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4088A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4088A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4088A1.txt
  • by Zoom-i-Net on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4089A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4089A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4089A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor RRLD
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4091A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4091A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4091A1.txt
  • fully absolved the Complainant of all charges assessed by Comcast in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274697, filed April 26, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4092A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4092A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4092A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4100A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4100A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4100A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MyTel Co. Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4140A1.txt
  • fully absolved the Complainant of all charges assessed by VZLD in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon Long Distance IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268166, filed February 28, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4141A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BellSouth Telecommunications, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4142A1.txt
  • notified IDT of the complaint, and IDT responded on April 16, 2007. Based on IDT's response coupled with information received from Complainant's local exchange carrier we find that IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT Corporation IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0268797, filed March 5, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4143A1.txt
  • fully absolved the Complainant of all charges assessed by Qwest in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272289, filed April 3, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4144A1.txt
  • given. We find that OneTouch has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that OneTouch's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneTouch IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272291, filed April 2,, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4145A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4147A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0270715, filed March 22, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4155A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor Horizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4178A1.txt
  • at: http://www.fcc.gov/cgb/dro. For further information, please contact Dana Wilson, Consumer & Governmental Affairs Bureau, Disability Rights Office, at (202) 418-2247 (voice), (202) 418-7898 (TTY), or e-mail at Dana.Wilson@fcc.gov. ordering clauses Accordingly, IT IS ORDERED that, pursuant to Sections 1, 2, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, and 225, and Sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.316 & 1.3, this Order IS ADOPTED. IT IS FURTHER ORDERED that the VON Coalition Petition, USTelecom Petition, and Hamilton Petition are granted in part, and denied in part, as set forth herein. IT IS FURTHER ORDERED comments shall be filed within 30 days after publication of this item in
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-437A1.txt
  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S0236108 May 4, 2006 June 1, 2006 November 27,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-438A1.txt
  • of our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 06-S0246483 August 17, 2006 October 10, 2006 December 11,
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Geemarc's waiver request. As a result, Geemarc may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models Geemarc Ampli 200+, Geemarc Clearsound 200+, Geemarc CLEARVIEW 200+, and Geemarc 200+, filed by Geemarc Telecom International Ltd., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Clarity's waiver request. As a result, Clarity may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models C4220, C4230, and C4230HS, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT
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  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against Sage for a refund of all charges paid to Sage. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sage Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4398A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4399A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4400A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers was paying to their authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Accxx Communications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4401A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4402A1.txt
  • given. We find that OneLink has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that OneLink's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink Communications, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001783, filed August 21, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4403A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4403A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4403A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Accxx Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4404A1.txt
  • Qwest Communications must notify the Commission and Complainant accordingly. Qwest Communications also must notify the Complainant of his or her right to pursue a claim against CNBI for a refund of all charges paid to CNBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Network Billing, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4405A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4406A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4407A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4408A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4408A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4408A1.txt
  • response and find that NLDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NLDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0278233, filed June 11, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4409A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-440A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against MCI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4410A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4410A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4410A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UMCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4411A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ONE Touch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4412A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Connections IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4413A1.txt
  • response and find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0278571, filed June 18, 2007. See 47 C.F.R.
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  • response and find that TeleUno has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TeleUno's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280376, filed July 23, 2007. See 47 C.F.R.
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  • response and find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0279436, filed June 29, 2007. See 47 C.F.R.
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  • response and find that MyTel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MyTel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MyTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283225, filed September 4, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4418A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4418A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4418A1.txt
  • response and find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cordia's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0282314, filed August 20, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4419A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4419A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4419A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-441A1.txt
  • authorization was received and confirmed through third party verification (TPV). We have reviewed the TPV submitted by MCI and find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0235682, filed May 2, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4420A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Online Savings IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4421A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4423A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4423A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4423A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4424A1.txt
  • response and find that TeleUno has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TeleUno's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001567, filed April 24, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4425A1.txt
  • this Order, BellSouth must notify the Commission and Complainant accordingly. BellSouth also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to BellSouth an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4426A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4426A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4426A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4427A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4427A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4427A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4428A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4429A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4429A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4429A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001721, filed July 31, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4430A1.txt
  • find that Tele Circuit has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Tele Circuit's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Tele Circuit IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0276112, filed May 4, 2007. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4431A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Primo ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4432A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4433A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ACCXX ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4436A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against ACCXX ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4437A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4437A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4437A1.txt
  • by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cavalier may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4438A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4438A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4438A1.txt
  • by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cavalier may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4439A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4439A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4439A1.txt
  • by Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Qwest may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4440A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4440A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4440A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Metropolitan Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4441A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4441A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4441A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4442A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4442A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4442A1.txt
  • find that U.S. Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that U.S. Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom Long Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274690, filed April 25, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4443A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4443A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4443A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4444A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4444A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4444A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Century Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4445A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by BNLD with its responses and find that BNLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 07-S0274978
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4446A1.txt
  • confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Clear Rate with its responses and find that Clear Rate has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Clear Rate ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4447A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Silv with its responses and find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 07-S001705
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4448A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4448A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4448A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4462A1.txt
  • charges imposed by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4463A1.txt
  • charges imposed by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4464A1.txt
  • local exchange carriers (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs indicating AT&T did not slam Complainants, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 07-S0276842 May 10, 2007 July 10,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4465A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on July 11, 2007. Based on AT&T's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0277044, filed May 11, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4466A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280223, filed July 18, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4467A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4467A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4467A1.txt
  • on Complainant's local exchange carrier (LEC), and the LEC responded on August 10, 2007. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0279089, filed June 25, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4761A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Accxx Communications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4762A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4763A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4763A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4763A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4764A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NetOne International IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4765A1.txt
  • must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against New Century for a refund of all charges paid to New Century. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4766A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4766A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4766A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001831, filed October 9, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4767A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4767A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4767A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Main Street Telephone Company IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4768A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4769A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4770A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4770A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4770A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4771A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4771A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4771A1.txt
  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0284611, filed October 1, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4772A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4773A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Reduced Rate Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4774A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4775A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Accxx Communications, LLC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4777A1.txt
  • on Complainant's local exchange carrier (LEC), and the LEC responded on September 25, 2007. We find that, based on AT&T's response, coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280526, filed July 25, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4778A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4778A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4778A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Accxx Communications ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4779A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4779A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4779A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4780A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4780A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4780A1.txt
  • charges imposed by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4781A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Embarq at the rates the subscriber was paying to Embarq at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Embarq IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Embarq
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4782A1.txt
  • authorizations were given. We find that AT&T has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that AT&T's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against AT&T, Inc. ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4785A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4785A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4785A1.txt
  • fully absolved the Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0266985, filed February 11, 2007. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4786A1.txt
  • intent nor remedial actions taken by Embarq before issuance of the Division Order alters Embarq's statutory liability under the Commission's carrier change rules. Accordingly, we deny Embarq's request to reverse the Division Order. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106 and 1.719, the Petition for Reconsideration filed by Embarq Communications, Inc. on October 3, 2007, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Embarq Communications,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4787A1.txt
  • same service as local toll service, and thus the verification did not contain a confirmation of a switch of local toll service, as required by the Commission's rules. Accordingly, we deny SBC's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Southwestern Bell Telephone Company on December 30, 2004, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Southwestern Bell
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4789A1.txt
  • to elicit the identity of the subscriber pursuant to Section 64.1120(c)(3)(iii). Therefore, we agree with the Division that SBC's verifier failed to confirm the identity of the subscriber. Accordingly, we deny SBC's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Southwestern Bell Telephone Company on June 22, 2005, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Southwestern Bell
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4791A1.txt
  • after this 30-day period shall be paid by each subscribers to their authorized carriers at the rates each subscribers were paying to the authorized carriers at the time of each unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Accxx ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carriers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4792A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Virtual IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4793A1.txt
  • given. We find that Cox has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cox's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox Communications IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280521, filed July 25, 2007. See 47 C.F.R.
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  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified ZPDI of the complaint and ZPDI responded on June 27, 2007. We find that ZPDI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ZPDI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001664, filed June 18, 2005. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4795A1.txt
  • third party verifications. We find that Specrotel has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Specrotel's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against Specrotel ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 07-S0277704 07-S001779 DATE OF COMPLAINT May 30,
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  • Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on July 9, 2007. Based on OneLink's response coupled with information received from Complainant's LEC, we find that OneLink did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink Telecom, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001583, filed May 10, 2007. See 47 C.F.R.
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  • by Horizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
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  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Silv. We find that Silv has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001868, filed November 5, 2007. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4801A1.txt
  • by Zoom on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Zoom may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4803A1.txt
  • by NECC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NECC may not pursue
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  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001592, filed May 14, 2007. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4805A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
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  • by Primo on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primo IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Primo may not pursue
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  • Voice over Internet Protocol (VoIP) service for the Complainant. VoIP service is not covered by our carrier change rules. Based on information received from Charter, we find that Charter did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Charter IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0281343, filed August 6, 2007. See 47 C.F.R.
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  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0279420, filed June 25, 2007. See 47
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  • by Horizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4812A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Access IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4813A1.txt
  • by RRLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and RRLD may not pursue
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  • with Verizon's responses and find that Verizon has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Verizon's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Verizon ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 07-S00282318 August 20, 2007 September 27, 2007 07-S0282789 August 27, 2007
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  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Horizon ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4816A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4816A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4816A1.txt
  • reviewed the TPVs and find that OneLink has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that OneLink's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against OneLink ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 07-S001771 August 14, 2007 September 18, 2007 07-S001792 August 27, 2007
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4817A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4817A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4817A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primo IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4818A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4818A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4818A1.txt
  • service provided after this 30-day period shall be paid by each subscriber to the respective authorized carrier at the rates each subscriber was paying to the respective authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Accxx ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4819A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4819A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4819A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4820A1.txt
  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001854, filed October 19, 2007. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4821A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Accxx IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4822A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4822A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4822A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MSTC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4823A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4823A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4823A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom-i-Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4824A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4824A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4824A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCT ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4825A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4825A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4825A1.txt
  • were received and confirmed through third party verifications (TPVs). We have reviewed the TPVs UAT submitted with its responses and find that UAT has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UAT ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER 07-S0284025 September 19,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4826A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4826A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4826A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Cavalier ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4828A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4828A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4828A1.txt
  • with its responses and find that NSB has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NSB's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Network Services Billing, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 07-S001797 07-S0279795 September 9, 2007 July 11, 2007 October 11,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4829A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI Inc. IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280210, filed July 16, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4830A1.txt
  • was given. We find that RRLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. We find that RRLD's response and agree that RRLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0279793, filed July 11, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4831A1.txt
  • by Horizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4832A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4832A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4832A1.txt
  • response and find that NLDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NLDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001769, filed August 14, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4833A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4833A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4833A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4834A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Marathon USA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4835A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Pulse IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4836A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4836A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4836A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4837A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4837A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4837A1.txt
  • by Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4838A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4838A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4838A1.txt
  • given. We find that TeleUno has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TeleUno's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS DENIED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4996A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4996A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-4996A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Company IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0273676, filed April 16,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5052A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5052A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5052A1.txt
  • 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on August 13, 2007. Based on information received from Verizon, we find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001677, filed June 26, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5053A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5053A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5053A1.txt
  • 24, 2007. We find that, based on Qwest's response, coupled with information received from Complainant's local exchange carrier which did not show Qwest submitting a carrier change order, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0281422, filed August 6, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5054A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5054A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5054A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5055A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5055A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5055A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5056A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5056A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5056A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5057A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5057A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5057A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5058A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5058A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5058A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications, Inc IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5059A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5059A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5059A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Silv with its responses and find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER 07-S001863
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5060A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5060A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5060A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5061A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5061A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5061A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Opex for a refund of all charges paid to Opex. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Opex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Opex must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5062A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5062A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5062A1.txt
  • 64.1150 of our rules, we notified Qwest of the complaint, and Qwest responded on June 6, 2007 and October 9, 2007. Based on Qwest's responses, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0274774, filed April 26, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5063A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5063A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5063A1.txt
  • rules, we notified Sprint of the complaint and Sprint responded on June 14, 2007. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001569, filed April 26, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5098A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5098A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-5098A1.txt
  • the record therefore demonstrates that it is technically feasible to offer this service, we conclude that these waivers are no longer necessary and therefore will allow these waivers to expire on January 1, 2008. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 1.3, this ORDER IS ADOPTED. IT IS FURTHER ORDERED that, for VRS, the waivers of the one-line VCO, VCO-to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, and equal access to interexchange carrier requirements are hereby extended for one year, i.e.,
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  • of the complaint and AT&T responded on January 9, 2007. In 2005, SBC and AT&T Corporation merged to become AT&T, Inc. We find that, based on AT&T's response, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255186, filed November 6, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-690A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-690A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-690A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-691A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-691A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-691A1.txt
  • fully absolved the Complainant of all charges assessed by Qwest in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0242860, filed July 5, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-692A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-692A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-692A1.txt
  • given. We find that MyTel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MyTel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel Co., Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0253014, filed October 27, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-694A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-694A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-694A1.txt
  • (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs indicating AT&T did not slam Complainants, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 06-S0249398 September 19, 2006 October 31,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-695A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-695A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-695A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate(s) the subscriber should have been paying to AT&T for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox Communications IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-696A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-696A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-696A1.txt
  • (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs indicating AT&T did not slam Complainants, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 06-S0244511 July 31, 2006 September 7,
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  • response and find that NLDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NLDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255577, filed October 31, 2006. See 47 C.F.R.
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against CNBI for a refund of all charges paid to CNBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-714A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Hello Depot IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-715A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-716A1.txt
  • Complainant was billed in error by a carrier of a customer who previously had Complainant's telephone number prior to Complainant. We have reviewed Primus's response and agree that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0256986, filed November 27, 2006. See 47 C.F.R. §§
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  • December 8, 2006. IDT states a collection agency attempted to recover an outstanding balance owed IDT by Complainant. Based on our review of the record, we find that IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against IDT IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0255512, filed November 13, 2006. See 47 C.F.R. §§
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  • response and find that MyTel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MyTel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MyTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0256434, filed October 11, 2006. See 47 C.F.R.
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  • response and find that NET has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NET's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NET IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0251491, filed October 11, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-720A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-720A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-720A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-722A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-722A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-722A1.txt
  • find that U.S. Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that U.S. Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against U.S. Telecom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0246201, filed August 14, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-723A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-723A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-723A1.txt
  • served Complainant's local exchange carrier, BellSouth with the complaint and OneLink's response. We find that based on OneLink's response, coupled with information received from BellSouth confirming OneLink's response, OneLink did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0239727, filed June 9, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-724A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-724A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-724A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-725A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-725A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-725A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CNBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-726A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-726A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-726A1.txt
  • fully absolved the Complainant of all charges assessed by Acceris in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0238514, filed June 1, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-727A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-727A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-727A1.txt
  • response and find that BellSouth has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BellSouth's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BellSouth IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S52496, filed May 22, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-728A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-728A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-728A1.txt
  • served Complainant's local exchange carrier, BellSouth, with the complaint and IDT's response. We find that, based on IDT's response, coupled with information received from BellSouth confirming IDT's response, IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against IDT IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0230763, filed March 22, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-848A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-849A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-850A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-850A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-850A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-851A1.txt
  • response and find that NALD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NALD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against NALD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0001217S, filed December 15, 2005. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-852A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified BOptions of the complaint and BOptions responded on August 10, 2005. We find that, based on BOptions's response BOptions did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BOptions IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 05-S0179330, filed June 20, 2005. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-853A1.txt
  • of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name was beyond the control of NALD. We find that NALD has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against NALD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT 04-S87317 05-I0143946S DATE OF COMPLAINT May 3, 2004
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-854A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-854A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-854A1.txt
  • NCT's responses and find that NCT has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NCT's actions did not result in an unauthorized change in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against NCT ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER 04-S86425 04-S88244 05-S88961 DATE OF COMPLAINT March
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-867A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-867A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-867A1.txt
  • authorizations were given. We find that NALD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NALD's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against National Access Long Distance ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-868A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-868A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-868A1.txt
  • authorizations were given. We find that NALD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NALD's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against National Access Long Distance ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-869A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-869A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-869A1.txt
  • authorizations were given. We find that NALD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NALD's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against National Access Long Distance ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-874A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-874A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-874A1.txt
  • notified Adelphia of the complaint and Pioneer Telephone (Pioneer) responded on February 21, 2006. Based on information, received from Pioneer and Complainant's local exchange carrier, we find that Adelphia did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Adelphia IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0216878, filed January 19, 2006. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-875A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-875A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-875A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Acceris IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-877A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-877A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-877A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Pioneer for a refund of all charges paid to Pioneer. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telecom Management, Inc. d/b/a Pioneer Telephone. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-883A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-883A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-883A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaints and Sprint responded. We find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 03-S85339 October 21, 2003 December 5, 2003 03-S85343 October 20, 2003 December 5,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-884A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-884A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-884A1.txt
  • that authorization was received and confirmed through third party verification (TPV). Based on the TPV submitted by Sprint, we find that Sprint has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 03-I0065386S, filed December 2, 2003. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1000A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1000A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1000A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Century Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1001A1.txt
  • response and find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MCI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287267, filed November 19, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1002A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NationsLine America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1003A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primo IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1004A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1004A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1004A1.txt
  • response and find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against BNLD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290205, filed January 22, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1005A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1005A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1005A1.txt
  • notified MSTC of the complaint and MSTC responded on January 2, 2008. We find that, based on MSTC's response coupled with information received from Complainant's local exchange carrier, MSTC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MSTC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0288173, filed December 3, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1006A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1006A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1006A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1007A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1007A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1007A1.txt
  • by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1008A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1008A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1008A1.txt
  • by ACCXX on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACCXX IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ACCXX may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1009A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1009A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1009A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of LDS. We find that LDS has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289045, filed January 2, 2008. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1011A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1011A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1011A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Horizon must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1012A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1012A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1012A1.txt
  • submitted by Complainant with the complaint substantiates and confirms LaurenTel's assertion because Verizon is listed as Complainant's authorized carrier for all of Complainant's telecommunications services. We find that LaurenTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LaurenTel Telephone, LLC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001912, filed December 28, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1043A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1043A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1043A1.txt
  • 1.719 and 64.1150 of our rules, we notified Telrite of the complaint and Telrite responded on December 5, 2007. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telrite IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286609, filed November 5, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1050A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1050A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1050A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1053A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1053A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1053A1.txt
  • imposed by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Telrite Corporation at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1054A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1054A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1054A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United American Technology IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • that it is in the public interest to extend the stay of paragraphs 95 and 96 for a period of 21 days, until May 28, 2008, pending further Commission review. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to Section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), and the authority delegated under Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, that the STAY granted by the Commission's Consumer & Governmental Affairs Bureau on February 7, 2008, IS EXTENDED, and will remain in effect for a period of 21 days, until May 28, 2008. . FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau Telecommunications Relay Services and Speech-to-Speech
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1113A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1113A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1113A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293200, filed March 25, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1114A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1114A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1114A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleCircuit Network Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1115A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1115A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1115A1.txt
  • find that Consumer Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Consumer Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291542, filed February 13, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1116A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1116A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1116A1.txt
  • given. We find that UAT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that UAT's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United American Technologies IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293248, filed March 25, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1117A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1117A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1117A1.txt
  • AT&T on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to IDT at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1118A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1118A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1118A1.txt
  • given. We find that Zoom has produced clear and convincing evidence of valid authorized carrier change by the Complainant. Therefore, we find that Zoom actions did not result in a unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-I-Net IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0288200, filed December 10, 2007. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1119A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1119A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1119A1.txt
  • AT&T's response on Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on April 8, 2008. Based on AT&T's response and the LEC's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001935, filed February 2, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1120A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1120A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1120A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to an authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1121A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1121A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1121A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Primus Telecommunications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1122A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1122A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1122A1.txt
  • responses on Complainants' local exchange carriers (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 07-S001872 November 11, 2007 December 21,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1123A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1123A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1123A1.txt
  • AT&T's response on Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on April 8, 2008. Based on AT&T's response and the LEC's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0288961, filed January 3, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1124A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1124A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1124A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent Communications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1136A1.txt
  • Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate(s) the subscriber should have been paying to AT&T for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1137A1.txt
  • fully absolved the Complainant of all charges assessed by CT in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Consumer Telecom IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287025, filed November 13, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1139A1.txt
  • response and find that UAT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that UAT's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001873, filed November 12, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1140A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1141A1.txt
  • with its responses and find that NSB has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NSB's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSB ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 07-S001893 07-S0288840 November 28, 2007 January 3, 2008 February 7, 2008 February 25,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1142A1.txt
  • notified Sprint of the complaint and Sprint responded on January 28, 2008. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER OREDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286907, filed November 8, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1164A1.txt
  • contention. Given that AT&T, acting as an executing carrier, violated the Commission's carrier change rules, it is irrelevant whether AT&T also violated these rules as a submitting carrier. Accordingly, we deny AT&T's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by AT&T on behalf of AT&T Corporation on February 25, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1191A1.txt
  • Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to EarthLink at the rate(s) the subscriber should have been paying to EarthLink for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor EarthLink
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1234A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1234A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1234A1.txt
  • fully absolved the Complainant of all charges assessed by Windstream in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Windstream IS RESOLVED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287580, filed November 29, 2007. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1235A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1235A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1235A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1236A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1236A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1236A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against RRLD for a refund of all charges paid to RRLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RRLD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1237A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against NSBI for a refund of all charges paid to NSBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NSBI must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1238A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1238A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1238A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cordia for a refund of all charges paid to Cordia. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1239A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1239A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1239A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1240A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1240A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1240A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289578, filed January 15, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1241A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1241A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1241A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MyTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1242A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1242A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1242A1.txt
  • on Verizon, Complainant's local exchange carrier (LEC), and Verizon responded on April 11, 2008. Based on VLD's response coupled with information received from Complainant's LEC, we find that VLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VLD Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290195, filed January 23, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1243A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1243A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1243A1.txt
  • reviewed the TPVs and find that NSBI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NSBI's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against NSBI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 08-S001960 March 10, 2008 April 14, 2008 08-S0291531 February 20, 2008
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1244A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1244A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1244A1.txt
  • notified Qwest of the complaint and Qwest responded on February 4, 2008. We find that, based on Qwest's response coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289199, filed January 8, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1245A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1245A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1245A1.txt
  • Long Distance Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Long Distance Savings's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Protel Advantage, Inc. d/b/a Long Distance Savings IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293247, filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1246A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1246A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1246A1.txt
  • Birch Telecom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1247A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1247A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1247A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Capital Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1248A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1248A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1248A1.txt
  • Distance Services on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent Communications Corporation d/b/a Long Distance Services IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1250A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1250A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1250A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1251A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1251A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1251A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1256A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1256A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1256A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1257A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1257A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1257A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1258A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1258A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1258A1.txt
  • imposed by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T, Inc. at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1259A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1259A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1259A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1260A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1260A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1260A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1261A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1261A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1261A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1295A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1295A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1295A1.txt
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants ClearSounds' waiver request. As a result, ClearSounds may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models ClearSounds CSC600+, ClearSounds CSC40+, ClearSounds A55+, ClearSounds A300+, ClearSounds A600+, ClearSounds TALK500, ClearSounds Talk500ER, and ClearSounds Photo50, filed by ClearSounds Communications, Inc., IS GRANTED to the extent stated herein. IT IS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1452A1.txt
  • then the sole purpose of authorizing a telecommunications carrier to initiate a preferred carrier change, in violation of the Commission's rules. Therefore, we find that Primo's actions did not comport with the Commission's carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primo IS GRANTED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0288839, filed December 18, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1455A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1455A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1455A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0288835, filed December 19, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1457A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Metropolitan Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1476A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1476A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1476A1.txt
  • in calculation the MARS rates these allocated intrastate minutes must be included to ensure that the resulting rates reflect all minutes of use compensated by the states at the intrastate rates. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 64.604(c)(5)(iii) of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 64.604(c)(5)(iii), that this ORDER IS hereby ADOPTED. IT IS FURTHER ORDERED that NECA shall compensate providers of interstate traditional TRS for the July 1, 2008 through June 30, 2009 Fund year, at the rate of $1.5938 per completed interstate conversation minute. IT IS FURTHER ORDERED that NECA shall
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1516A1.txt
  • AT&T's response on Qwest, Complainant's local exchange carrier (LEC), and the LEC responded on May 19, 2008. Based on AT&T's response and the LEC's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0288917, filed January 3, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1517A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1517A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1517A1.txt
  • charges. Any charges imposed by RRLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1518A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1518A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1518A1.txt
  • of our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 07-S001910 December 28, 2007 February 11, 2008 April 23,
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  • notified Sprint of the complaint and Sprint responded on February 13, 2008. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0288263, filed January 2, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1539A1.txt
  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on May 1, 2008. Based on VarTec's response coupled with information received from Complainant's LEC, we find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0292196, filed March 3, 2008. See 47 C.F.R. §§
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  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on March 21, 2008. Based on Qwest's response coupled with information received from Complainant's LEC, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Corp. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290871, filed January 28, 2008. See 47 C.F.R.
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1542A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1542A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1542A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor BNLD may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1543A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1543A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1543A1.txt
  • response and find that SBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that SBA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against SBA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293242, filed March 24, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1544A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1544A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1544A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293153, filed March 17, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1545A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1545A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1545A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor LDC may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1546A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1546A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1546A1.txt
  • this Order, Embarq must notify the Commission and Complainant accordingly. Embarq also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • The fact that the person on the TPV recording gave an incorrect name was beyond the control of Silv. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293240, filed March 24, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1550A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1550A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1550A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MetTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1551A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1551A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1551A1.txt
  • by Birch on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Birch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Birch may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1552A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1552A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1552A1.txt
  • by Granite on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Granite IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Granite may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1553A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1553A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1553A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293249, filed March 25, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1554A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1554A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1554A1.txt
  • response and find that Preferred has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293549, filed May 5, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1555A1.txt
  • response and find that UAT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that UAT's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291540, filed February 19, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1556A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1556A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1556A1.txt
  • response and find that America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293515, filed April 29, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1557A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1557A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1557A1.txt
  • by Lightwave on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightwave IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1558A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1558A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1558A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001928, filed January 28, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1559A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1559A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1559A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1560A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293512, filed April 29, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1591A1.txt
  • Telecom at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Hawaiian Telecom must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Hawaiian Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1592A1.txt
  • TNCI comfirmed that it changed underlying carriers from Sprint to Level (3), a WilTel affiliate, Based on WilTel's response, coupled with information received from TCNI, we find that WilTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WilTel IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289528, filed January 9, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1607A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1607A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1607A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1608A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1608A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1608A1.txt
  • by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1609A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1609A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1609A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Silv IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293329, filed April 14, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1610A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1610A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1610A1.txt
  • response and find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293513, filed April 29, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1611A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1611A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1611A1.txt
  • response and find that VLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that VLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against VLD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293323, filed April 11, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1612A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1612A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1612A1.txt
  • by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cavalier may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1615A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1615A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1615A1.txt
  • given. We find that CC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CC's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293313, filed April 3, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1616A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1616A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1616A1.txt
  • given. We find that CC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CC's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001953, filed March 3, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1617A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1617A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1617A1.txt
  • charges imposed by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1618A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1618A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1618A1.txt
  • charges imposed by Zoom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-I-Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1619A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1619A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1619A1.txt
  • charges imposed by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1620A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1620A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1620A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1649A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1649A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1649A1.txt
  • without the Commission finding the company liable for violating the rules regarding the National Do-Not-Call Registry. ORDERING CLAUSES Accordingly, this report is issued pursuant to the Do-Not-Call Implementation Act, Pub. L. No. 108-10, 117 Stat. 557, and section 227 of the Communications Act of 1934, as amended, 47 U.S.C. § 227, and pursuant to authority delegated under sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361. IT IS ORDERED that the Secretary SHALL SEND copies of this report to the appropriate committee and subcommittees of the United States House of Representatives and the United States Senate. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel Chief Consumer & Governmental Affairs Bureau Do-Not-Call Implementation Act, Pub. L. No. 108-10, 117
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1687A1.txt
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Primatronix's waiver request. As a result, Primatronix may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models Ampli50 and Ampli100, filed by Primatronix LTD, IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1)
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1758A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1758A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1758A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1759A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1759A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1759A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1760A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1760A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1760A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1761A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1762A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants' authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1763A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1763A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1763A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1765A1.txt
  • response and find that ATS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ATS' actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against ATS IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293665, filed May 28, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1767A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1767A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1767A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1768A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Silv IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002075, filed June 23, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1769A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1770A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1770A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1770A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1771A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1771A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1771A1.txt
  • response and find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293628, filed May 19, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1772A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1773A1.txt
  • by LDMI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDMI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDMI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1774A1.txt
  • response and find that TCNC has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TCNC's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against TCNC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002002, filed April 28, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1775A1.txt
  • of the complaint and Qwest responded on June 11, 2008. We find that, based on its response, there was a billing error and not an unauthorized switch. Thus, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293640, filed May 20, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1777A1.txt
  • Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rate(s) the subscriber should have been paying to Qwest for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Qwest nor Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1778A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1778A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1778A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1779A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1779A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1779A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1780A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1780A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1780A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1781A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1789A1.txt
  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on June 4, 2008. Based on Qwest's response coupled with information received from Complainant's LEC, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001991, filed April 15, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1790A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Birch Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1791A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1792A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1793A1.txt
  • response and find that Startec has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Startec's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293387, filed April 21, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1794A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1794A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1794A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor NSBI may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1795A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MetTel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1796A1.txt
  • Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carriers nor NLDS may pursue any collection against Complainants for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against NLDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants' are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1797A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor NSBI may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1798A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor BNLD may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1799A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NLDS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1800A1.txt
  • the complaint involves a dial-around long distance service, and not a switch of presubscribed long distance service. Consequently, there was no violation of the Commission's carrier change rules. Accordingly, we grant the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by Main Street Telephone Company on April 25, 2008, IS GRANTED and the complaint filed against Main Street Telephone Company on December 31, 2007, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1801A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1802A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1802A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1802A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1803A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1804A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1804A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1804A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1805A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1805A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1805A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1806A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1806A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1806A1.txt
  • Complainant's local exchange carrier (LEC), and Verizon responded on May 20, 2008. Based on Sprint Nextel's response coupled with information received from Complainant's LEC, we find that Sprint Nextel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Nextel Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0292594, filed March 10, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1807A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1807A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1807A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ZIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1808A1.txt
  • response and find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293547, filed April 28, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1809A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1809A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1809A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1810A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1810A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1810A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1811A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1811A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1811A1.txt
  • response and find that NetOne has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NetOne's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NetOne IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291532, filed February 20, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1812A1.txt
  • find that Consumer Telcom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Consumer Telcom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telcom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293186, filed March 20, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1813A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1813A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1813A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1827A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1827A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1827A1.txt
  • by First on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against First IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and First may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1829A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1829A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1829A1.txt
  • Complainant's local exchange carrier (LEC), Qwest, and the LEC responded on July 2, 2008. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293278, filed March 26, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1830A1.txt
  • given. We find that Zoom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Zoom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-I-Net IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293325, filed April 14, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1831A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1831A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1831A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against MetTel for a refund of all charges paid to MetTel. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Metropolitan Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1832A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1832A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1832A1.txt
  • given. We find that UAT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that UAT's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United American Technologies IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001998, filed April 23, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1834A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1834A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1834A1.txt
  • this Order, NLDS must notify the Commission and Complainant accordingly. NLDS also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1835A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1835A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1835A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Silv with its responses and find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communications Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-183A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by LDCB with its responses and find that LDCB has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER 07-S0285284 October 15,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1848A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1848A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1848A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Silv IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290978, filed February 4, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-184A1.txt
  • of our rules, we notified MCI of the complaints and MCI responded. We find that, based on MCI's responses, coupled with information received from Complainants' local exchange carriers, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 07-S0278713 May 29, 2007 August 6, 2007 September 27,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1853A1.txt
  • AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rate the subscriber was paying to IDT at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor IDT may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-185A1.txt
  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 07-S0283498 September 11, 2007 October 17, 2007 December 3,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1868A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1868A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1868A1.txt
  • or that section 64.1120(b) prior to the amendment equated ``intraLATA'' with ``intrastate.'' Thus, we affirm our conclusion in the Division Order that LDBC violated the Commission's carrier change rules and deny the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Long Distance Consolidated Billing Co. on February 29, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Long
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-186A1.txt
  • by RRLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and RRLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-187A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on November 16, 2007. We find that, based on its response, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0284746, filed October 1, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-188A1.txt
  • response, we notified Complainant's local exchange carrier (LEC) of the complaint and MCI's response. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001817, filed September 22, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1895A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against MCI for a refund of all charges paid to MCI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MCI must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1896A1.txt
  • fully absolved the Complainant of all charges assessed by FSN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against FSN IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291474, filed February 12, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-189A1.txt
  • by CTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-190A1.txt
  • response and find that Mytel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Mytel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Mytel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0284388, filed September 6, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-191A1.txt
  • response and find that RRLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that RRLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against RRLD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283226, filed September 4, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-192A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-192A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-192A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Silv IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286108, filed October 26, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1935A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1935A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1935A1.txt
  • on Verizon, Complainant's local exchange carrier (LEC), and Verizon responded on August 15, 2008. Based on Affinity4's response coupled with information received from Complainant's LEC, we find that Affinity4 did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Affinity4 IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291530, filed February 19, 2008. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-193A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-193A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-193A1.txt
  • response and find that Zoom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Zoom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Zoom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283676, filed September 12, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-194A1.txt
  • provided after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carrier at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NCTI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-195A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-195A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-195A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of MCI. We find that MCI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280516, filed July 2, 2007. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-196A1.txt
  • by LDCB on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDCB may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1976A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1976A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1976A1.txt
  • response and find that MCI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MCI' actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293418, filed April 23, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1977A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VZLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1978A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1978A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1978A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1979A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1979A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1979A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBA must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-197A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-197A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-197A1.txt
  • response and find that MyTel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that MyTel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MyTel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285702, filed October 23, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1980A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1981A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1981A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1981A1.txt
  • this Order, Embarq must notify the Commission and Complainant accordingly. Embarq also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBA must forward to Embarq an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1982A1.txt
  • by LDMI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDMI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDMI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1983A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1984A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1984A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1984A1.txt
  • response and find that Preferred has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Preferred IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002059, filed June 16, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1985A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1985A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1985A1.txt
  • response and find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293824, filed June 24, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-198A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-198A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-198A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of CNBI. We find that CNBI has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286106, filed October 29, 2007. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1991A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1991A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1991A1.txt
  • reviewed the TPVs and find that LDS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that LDS's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1992A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1992A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1992A1.txt
  • response and find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293839, filed June 30, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1993A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1993A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1993A1.txt
  • Long Distance Services has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Long Distance Services's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Services IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293655, filed May 27, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-199A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-199A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-199A1.txt
  • response and find that Zoom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Zoom's actions did not result in a unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Zoom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001754, filed August 8, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2001A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2001A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2001A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Pioneer of the complaint and Pioneer responded on March 31, 2008. Based on Pioneer's response, we find that Pioneer did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Pioneer Telephone IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001952, filed March 3, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2002A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2002A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2002A1.txt
  • after this 30-day period shall be paid by the subscribers to their resprctive authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cordia Communication ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia Communications may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2003A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2003A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2003A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2004A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2004A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2004A1.txt
  • with LDS's responses and find that LDS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that LDS's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDS ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2005A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2005A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2005A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Metropolitan Telecommunications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2006A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2006A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2006A1.txt
  • given. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Protel Advantage, Inc. d/b/a Long Distance Savings IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293578, filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2007A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2007A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2007A1.txt
  • response and find that Consumer has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Consumer's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293332, filed April 27, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2008A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2008A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2008A1.txt
  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on May 21, 2008. Based on Qwest's response coupled with information received from Complainant's LEC, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-W13708302S, filed March 4, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2009A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2009A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2009A1.txt
  • imposed by Alliance on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T, Inc. at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Alliance Group IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-200A1.txt
  • by Cox on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cox may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2010A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2010A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2010A1.txt
  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to LDCB at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Long Distance Consolidated Billing Co. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2011A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2011A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2011A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2012A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2012A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2012A1.txt
  • the relevant Complainants accordingly. The authorized carriers also must notify the relevant Complainants of his or her right to pursue a claim against the carriers for a refund of all charges paid to the authorized carriers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Long Distance Consolidated Billing Co. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2013A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2013A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2013A1.txt
  • charges. Any charges imposed by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2014A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2014A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2014A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on July 25, 2008. Based on Verizon's response, we find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293654, filed May 27, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2015A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2015A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2015A1.txt
  • local exchange carrier (LEC), AT&T Corporation, and the LEC responded on June 10, 2008. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293542, filed May 1, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-201A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280644, filed July 26, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-202A1.txt
  • 1.719 and 64.1150 of our rules, we notified Primo of the complaint and Primo responded on October 23, 2007. Based on information received from Primo, we find that Primo did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primo IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0284920, filed October 5, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-203A1.txt
  • notified Sprint of the complaint and Sprint responded on August 31, 2007. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280141, filed July 16, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2040A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2040A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2040A1.txt
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0292197, filed March 3, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-205A1.txt
  • confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Reduced Rate with its responses and find that Reduced Rate has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Reduced Rate Long Distance ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-206A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-206A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-206A1.txt
  • received and confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Silv with its responses and find that Silv has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE NUMBER 07-I0288174S December 6,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2071A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2071A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2071A1.txt
  • by ISI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ISI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ISI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2072A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2072A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2072A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2073A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2073A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2073A1.txt
  • by Americatel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Americatel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Americatel may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2075A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2075A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2075A1.txt
  • by CRC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CRC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CRC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2076A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2076A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2076A1.txt
  • response and find that CTI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CTI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against CTI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293768, filed June 17, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2077A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2077A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2077A1.txt
  • responded on July 25, 2008. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Consequently, there was no violation of the Commission's carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Horizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293775, filed June 13, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-207A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-208A1.txt
  • response and find that ZIN has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ZIN's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ZIN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001844, filed October 17, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-209A1.txt
  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0277774, filed June 4, 2007. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-210A1.txt
  • this Order, Cox must notify the Commission and Complainant accordingly. Cox also must notify the Complainant of his or her right to pursue a claim against ZIN for a refund of all charges paid to ZIN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ZIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ZIN must forward to Cox an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-211A1.txt
  • imposed by LDCB on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the LDCB at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Co. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-212A1.txt
  • is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Virtual Reach may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Virtual Reach IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-214A1.txt
  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on December 27, 2007. Based on Charter's response coupled with information received from Complainant's LEC, we find that Charter did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Charter Communications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280212, filed July 18, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-215A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-215A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-215A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Sprint of the complaint, and Sprint responded on November 5, 2007. Based on Sprint's response, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Nextel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0284753, filed October 4, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2176A1.txt
  • New Century on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2177A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2178A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NLDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2179A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2179A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2179A1.txt
  • by Quasar on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Quasar may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-217A1.txt
  • find that Reduced Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Reduced Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285591, filed October 19, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2180A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc., IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293683, filed May 29, 2008.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2181A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2182A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2182A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2182A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2183A1.txt
  • New Century on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2184A1.txt
  • Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carriers nor Silv may pursue any collection against Complainants for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Silv ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants' are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2185A1.txt
  • find that Access One has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Access One's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Access One IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293837, filed June 30, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2186A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Telrite may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telrite IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2187A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Cordia may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2188A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Premium IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2189A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ONETouch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-218A1.txt
  • find that Reduced Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Reduced Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286610, filed November 5, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2191A1.txt
  • we notified Sprint of the complaints and Sprint Nextel Corporation responded. We find that, based on Sprint's responses, coupled with information received from Complainants' local exchange carriers (LECs), Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 08-S0292224 February 27, 2008 March 31, 2008 August 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2192A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2192A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2192A1.txt
  • notified WilTel of the complaint and WilTel responded on May 2, 2008. We find that, based on WilTel's response coupled with information received from Complainant's local exchange carrier, WilTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against WilTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293151, filed March 17, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2193A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2193A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2193A1.txt
  • notified MCI of the complaint and MCI responded on April 8, 2008. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001949, filed February 28, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2194A1.txt
  • the complaint and Clear World responded on April 28, 2008. We find that, based on Clear World's response coupled with information received from Complainant's local exchange carrier, Clear World did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Clear World IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0292193, filed February 18, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2195A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2195A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2195A1.txt
  • notified Sprint of the complaint and Sprint responded on May 14, 2008. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293341, filed April 7, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2196A1.txt
  • by ATS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2197A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2197A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2197A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Cavalier of the complaint and Cavalier responded on August 4, 2008. Based on Cavalier's response, we find that Cavalier did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone, LLC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002072, filed June 21, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2198A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2198A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2198A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on September 16, 2008. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293772, filed June 17, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2199A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2199A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2199A1.txt
  • AT&T's response on Embarq, Complainant's local exchange carrier (LEC), and the LEC responded on July 18, 2008. Based on AT&T's response and the LEC's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293314, filed April 3, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-219A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286695, filed November 6, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2200A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2201A1.txt
  • charges imposed by Birch on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2202A1.txt
  • 64.1150 of the rules, we served the complaints and AT&T's responses on Complainants' LECs. We find that, based on AT&T's responses coupled with information received from Complainants' LECs, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T, Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED LOCAL COMPLAINT COMPLAINT RESPONSE CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2203A1.txt
  • Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate(s) the subscriber should have been paying to AT&T for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-220A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Company IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287023, filed November 13,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-221A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-221A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-221A1.txt
  • after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Horizon Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-222A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-222A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-222A1.txt
  • absolved the Complainant of all charges assessed by Global Tech in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Tech Telecommunications, Inc. IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0281572, filed July 24, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-223A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-223A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-223A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-224A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-224A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-224A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Winstar Communications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-225A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-226A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-226A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-226A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-227A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-227A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-227A1.txt
  • by LSI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lines Systems Incorporated IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-228A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-228A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-228A1.txt
  • Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on November 16, 2007. Based on Cavalier's response coupled with information received from Complainant's LEC, we find that Cavalier did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283103, filed August 30, 2007. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-229A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-229A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-229A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against International Satellite Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-230A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-230A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-230A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Accxx for a refund of all charges paid to Accxx. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Accxx Communications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-231A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-231A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-231A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company, L.P. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2326A1.txt
  • this Order, IDT must notify the Commission and Complainant accordingly. IDT also must notify the Complainant of his or her right to pursue a claim against Embarq for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Embarq Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the IDT nor AT&T Corporation may pursue any collection against Complainant for those charges. IT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-232A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-232A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-232A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001894, filed November 28, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-233A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-233A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-233A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Company IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287767, filed December 3,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2343A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2343A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2343A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Embarq IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293386, filed April 21, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2348A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2348A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2348A1.txt
  • the company. Based on these letters, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Primatronix's waiver request. As a result, Primatronix may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models CSC48, CSC48P, and Photo50, filed by Primatronix LTD, IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS:
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-234A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-234A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-234A1.txt
  • Long Distance America has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Long Distance America's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent Communications Corporation d/b/a Long Distance America IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0288175, filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2353A1.txt
  • Any charges imposed by Network Connection on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Connection IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Network
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-235A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-235A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-235A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-236A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-236A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-236A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Company IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286570, filed October 31,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-237A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-237A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-237A1.txt
  • given. We find that Reduced Rate has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Reduced Rate's actions did not result in unauthorized changes in Complainants' telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Reduced Rate Long Distance IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2394A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2394A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2394A1.txt
  • by CSP on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CSP may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2395A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2396A1.txt
  • by NSB on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSB may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2397A1.txt
  • by CRC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CRC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CRC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2398A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2399A1.txt
  • by LSI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LSI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2400A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2401A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Sprint Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2402A1.txt
  • by American on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against American IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and American may not pursue
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  • with its response and find that Teledias has produced clear and convincing evidence of a valid authorized carrier change. Therefore we find that Teledias's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against TeleDias IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293685, filed June 4, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2404A1.txt
  • of the Commission's rules. The fact that the person on each third party verification recording gave an incorrect name was beyond the control of America. We find that America has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against America IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294103, filed August 1, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2405A1.txt
  • notified Silv of the complaint and Silv responded on August 18, 2008. We find that, based on Silv's response coupled with information received from Complainant's local exchange carrier, Silv did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293863, filed July 7, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2406A1.txt
  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to Cordia at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Long Distance Consolidated Billing Co. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2407A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Quasar Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Quasar may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2408A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2408A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2408A1.txt
  • response and find that SBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that SBA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against SBA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294384, filed September 8, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2409A1.txt
  • find that Clear World has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear World's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Clear World IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293696, filed May 27, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2410A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2410A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2410A1.txt
  • notified Sprint of the complaint and Sprint responded on June 30, 2008. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002053, filed June 10, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2411A1.txt
  • of the complaint and Sprint responded on March 7, 2008. We find that, based on its response, there was a billing error and not an unauthorized switch. Thus, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291262, filed February 7, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2412A1.txt
  • our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint's responses, coupled with information received from Complainants' local exchange carriers (LECs), Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 08-S002121 July 18, 2008 August 22, 2008 October 16,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2413A1.txt
  • providers had been changed without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaints and MCI responded. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT CARRIER RESPONSE NUMBER 08-S0293633 May 19, 2008 July 1, 2007 08-S0294107 August 12, 2008 September 23,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2414A1.txt
  • response and find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002162, filed September 2, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2415A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2416A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against QCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2417A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2417A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2417A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294079, filed July 31, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2418A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2418A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2418A1.txt
  • response and find that ATS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ATS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294088, filed August 4, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2419A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2419A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2419A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2420A1.txt
  • find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America Net's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002048, filed May 27, 2008. See 47
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  • response and find that Cavalier has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cavalier's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293977, filed July 17, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-242A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-242A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-242A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB Communications IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0281342, filed August 6, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2431A1.txt
  • charges. Any charges imposed by Startec on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2432A1.txt
  • charges. Any charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Qwest
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2433A1.txt
  • long distance carrier. We agree that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, we find that Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Main Street Telephone Com. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002110, filed July 8, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2434A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2435A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2435A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2435A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NLDS must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2436A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2436A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2436A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against QCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-243A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-243A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-243A1.txt
  • local exchange carrier (LEC). We then notified Complainant's LEC of the complaint and VarTec's response. Based on VarTec's response, coupled with information received from Complainant's LEC, we find VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283757, filed September 17, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-244A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-244A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-244A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-245A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-245A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-245A1.txt
  • response and find that NSB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against NSB IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286512, filed October 31, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-246A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-246A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-246A1.txt
  • given. We find that SBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that SBA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Small Business America IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287269, filed November 14, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-247A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-247A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-247A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Preferred Billing IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0281955, filed August 15, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-248A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-248A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-248A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-i-Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-249A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-249A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-249A1.txt
  • has fully absolved Complainants of all charges assessed by Telrite in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints against Telrite ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 07-S0280842 07-S001725 07-S001815
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-250A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-250A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-250A1.txt
  • was given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. We find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285457, filed October 15, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2511A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2511A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2511A1.txt
  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Primatronix's waiver request. As a result, Primatronix may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model 317CI, filed by Primatronix LTD, IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-251A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-251A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-251A1.txt
  • imposed by RRLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-252A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-252A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-252A1.txt
  • AT&T's response on Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on October 16, 2007. Based on AT&T's response and the LEC's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0280843, filed August 1, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-253A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-253A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-253A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Primus Telecommunications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-254A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-254A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-254A1.txt
  • was given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. We find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communication Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001834, filed October 11, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-255A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-255A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-255A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Northstar Telecom IS GRANTED IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-256A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-256A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-256A1.txt
  • that the calls made by Complainant were operated assisted calls and, therefore, did not relate to a change of Complainant's service. Therefore, on AT&T's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283500, filed September 10, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2579A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2579A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2579A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Zoom Communication Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Zoom may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-257A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-257A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-257A1.txt
  • this Order, MCI must notify the Commission and Complainant accordingly. MCI also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the AT&T Corporation nor MCI may pursue any collection against Complainant for those charges. IT IS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2580A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2580A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2580A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against NSBI Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2581A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2581A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2581A1.txt
  • response and find that AOI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AOI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AOI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294657, filed July 8, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2582A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2582A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2582A1.txt
  • response and find that TeleUno has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that TeleUno's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against TeleUno IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294398, filed September 12, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2583A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2583A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2583A1.txt
  • by Touchtone on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Touchtone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Touchtone may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2584A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2584A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2584A1.txt
  • this Order, Startec must notify the Commission and Complainant accordingly. Startec also must notify the Complainant of his or her right to pursue a claim against Pulse for a refund of all charges paid to Pulse. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Pulse IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Pulse must forward to Startec an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2585A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2585A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2585A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Network for a refund of all charges paid to Network. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Network must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2586A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2586A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2586A1.txt
  • notified Sprint of the complaint and Sprint responded on July 21, 2008. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002061, filed June 19, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2587A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2587A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2587A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2588A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2588A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2588A1.txt
  • by Zoom on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Zoom may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-258A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-258A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-258A1.txt
  • charges imposed by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2591A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2591A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2591A1.txt
  • by NCTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2592A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2592A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2592A1.txt
  • by NCTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2593A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2593A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2593A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2594A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2594A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2594A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Lightwave IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2595A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2595A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2595A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294102, filed August 11, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2596A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2596A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2596A1.txt
  • response and find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDS IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294371, filed September 2, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2597A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2597A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2597A1.txt
  • Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of Online Savings. We find that Online Savings has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Online Savings IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294110, filed August 12, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2598A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2598A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2598A1.txt
  • and VoiceNet responded on September 25, 2008. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, VoiceNet did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against VoiceNet IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294077, filed July 31, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2599A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2599A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2599A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-259A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-259A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-259A1.txt
  • (LECs), and the LECs responded. We find that, based on AT&T's responses coupled with information received from Complainants' LECs indicating AT&T did not slam Complainants, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T Corporation ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER DATE OF COMPLAINT COMPLAINT RESPONSE LOCAL EXCHANGE NUMBER CARRIER RESPONSE 07-S0283224 September 5, 2007 October 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2600A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2600A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2600A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ZIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2601A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2601A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2601A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ZIN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2602A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2602A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2602A1.txt
  • response and find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cordia's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cordia IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294438, filed September 22, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2603A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2603A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2603A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2604A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2604A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2604A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Quasar for a refund of all charges paid to Quasar. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Quasar Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Quasar must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2605A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2605A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2605A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2606A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2606A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2606A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor NSBI may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2607A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2607A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2607A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Cordia may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2608A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2608A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2608A1.txt
  • by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2609A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2609A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2609A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-260A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-260A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-260A1.txt
  • imposed by Total on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the Embarq at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Total International Call, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2610A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2610A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2610A1.txt
  • MCI must notify the Commission and Complainant accordingly. Verizon and MCI also must notify the Complainant of his or her right to pursue a claim against Cordia for a refund of all charges paid to Cordia. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cordia must forward to Verizon and MCI an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2612A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2612A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2612A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2613A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2613A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2613A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2615A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2615A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2615A1.txt
  • by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2616A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2616A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2616A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-261A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-261A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-261A1.txt
  • customer's designated interLATA service provider. We then served MCI, Complainant's local exchange carrier (LEC). Based on AT&T's response, coupled with information received from the LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001718, filed July 18, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2653A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2653A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2653A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2654A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2655A1.txt
  • New Century and Zoom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2656A1.txt
  • New Century must notify the Commission and Complainant accordingly. New Century also must notify the Complainant of his or her right to pursue a claim against Verizon for a refund of all charges paid to Verizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2657A1.txt
  • confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Preferred Billing with its responses and find that Preferred Billing has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Preferred Billing ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2658A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Birch ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2659A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cavailer for a refund of all charges paid to Cavailer. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavailer Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cavailer must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2660A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2661A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against New Century for a refund of all charges paid to New Century. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that New Century must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2679A1.txt
  • notified MCI of the complaint and MCI responded on September 23, 2008. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294084, filed August 1, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2740A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2740A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2740A1.txt
  • charges imposed by Birch on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2741A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2741A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2741A1.txt
  • given. We find that Online has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Online's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Online Savings, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294170, filed August 20, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2742A1.txt
  • Complainant's local exchange carrier (LEC), Qwest, and the LEC responded on November 4, 2008. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294166, filed August 19, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2743A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2743A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2743A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on November 5, 2008. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293794, filed June 20, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2744A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2744A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2744A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against NSBI for a refund of all charges paid to NSBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Service Billing Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2745A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2745A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2745A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Main Street Telephone Company IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2746A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2746A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2746A1.txt
  • Tele Circuit on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Tele Circuit IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Tele Circuit may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2747A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2747A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2747A1.txt
  • by Startec on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Startec may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2748A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2748A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2748A1.txt
  • charges imposed by TeleUno on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2749A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2749A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2749A1.txt
  • the complaint and Main Street responded on August 26, 2008. We find that, based on Main Street's response coupled with information received from Complainant's local exchange carrier, Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Main Street IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294097, filed August 5, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2750A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2750A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2750A1.txt
  • by Enhanced on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Enhanced IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Enhanced may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2751A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2751A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2751A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2752A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2752A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2752A1.txt
  • given. We find that CTI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CTI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002195, filed October 9, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2753A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2753A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2753A1.txt
  • given. We find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cordia's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293930, filed July 17, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2754A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2754A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2754A1.txt
  • charges. Any charges imposed by Nationwide on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2755A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2755A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2755A1.txt
  • WilTel's response, we find that Complainant's telecommunications provider did not change but, rather, the authorized carrier of Complainant changed its underlying carrier to WilTel. Therefore, we find that WilTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WilTel Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002170, filed September 15, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2756A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2756A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2756A1.txt
  • without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaints and AT&T responded. Based on AT&T's responses, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 08-S0294513 September 29, 2008 October 30, 2008 08-S0294555 October 6, 2008 November
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2757A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2757A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2757A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor NCT may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2758A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2758A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2758A1.txt
  • 9, 2008. The complaint involves a dial-around long distance service and not a switch of prescribed long distance service. Based on Clear Choice's response, we find that Clear Choice did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clear Choice Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002138, filed July 31, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2759A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2759A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2759A1.txt
  • by CWC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to its authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2760A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2760A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2760A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2761A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on November 5, 2008. We find that, based on Broadview's response coupled with information received from Complainant's LEC, Broadview did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview Network IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294082, filed July 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2762A1.txt
  • Inc. (Embarq), Complainant's local exchange carrier (LEC), and Embarq responded on October 28, 2008. Based on Owtel's response coupled with information received from Complainant's LEC, we find that Owtel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Owtel Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293779, filed June 16, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2763A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2763A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2763A1.txt
  • find that Clear Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293861, filed July 7, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2764A1.txt
  • response and find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293785, filed June 18, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2765A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Champion may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Champion IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2766A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2766A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2766A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Birch may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2782A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2783A1.txt
  • on October 6, 2008. The complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Based on Telco's response, we find that Telco did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Telco Partners IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S024394, filed September 10, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2784A1.txt
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294509, filed September 30, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2785A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2785A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2785A1.txt
  • on Verizon, Complainant's local exchange carrier (LEC), and Verizon responded on November 18, 2008. Based on AT&T's response coupled with information received from Complainant's LEC, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293903, filed August 15, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2786A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2786A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2786A1.txt
  • find that US Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that US Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294385, filed September 8,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2787A1.txt
  • charges. Any charges imposed by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2788A1.txt
  • imposed by Convergia on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Enhanced Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Convergia, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2789A1.txt
  • by Cox on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cox may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2790A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2791A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2792A1.txt
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294111, filed August 12, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2793A1.txt
  • local exchange carrier (LEC), Hawaiian Telcom, and the LEC responded on November 7, 2008. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294152, filed August 15, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2795A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to NetOne at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Century Tel Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2796A1.txt
  • August 18, 2008, 2008. The complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Based on VP's response, we find that VP did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Voicenet Telephone IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293860, filed July 7, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2797A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to Primo Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2798A1.txt
  • our rules, we notified AT&T of the complaint and AT&T responded on November 10, 2008. The Complainant initiated a new service. Based on AT&T's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294546, filed October 7, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2799A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2799A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2799A1.txt
  • Complainant's local exchange carrier (LEC), Embarq, and the LEC responded on November 13, 2008. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002156, filed September 2, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2800A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2800A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2800A1.txt
  • Complainant's local exchange carrier (LEC), Embarq, and the LEC responded on November 18, 2008. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294437, filed September 22, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2801A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2801A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2801A1.txt
  • local exchange carrier (LEC), Citizen Communications, and the LEC responded on November 13, 2008. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293871, filed July 8, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2803A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2803A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2803A1.txt
  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Startec Global Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2808A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2808A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-2808A1.txt
  • web-based IP Relay service is appropriate. For this reason, we grant AT&T's request for an extension of this waiver through April 30, 2009. After that date, all IP Relay providers must offer this feature. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 1.3, this ORDER IS ADOPTED. IT IS FURTHER ORDERED that, for VRS, the waivers of the one-line VCO, VCO-to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, and equal access to interexchange carrier requirements are hereby extended for one year until
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-303A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-303A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-303A1.txt
  • 2008 funding period from 0.0072 to 0.00819 in order to collect the additional monies needed over the remaining months of the fund year. The revised Fund size shall be $636,736,491.75. ordering clauses Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361 and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361 and 1.3, this Order IS hereby ADOPTED. IT IS FURTHER ORDERED that the Interstate TRS Fund size for the July 2007 through June 2008 funding period will increase from $553,378,363.18 to $636,736,491.75 and that, as a result, the annual contribution factor shall be modified from 0.0072 to 0.00819. IT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-312A1.txt
  • We therefore find that it is in the public interest to grant the requested stay for a period of 90 days, starting from the date of release of this Order. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to Section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), and the authority delegated under Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, that the Request for Stay filed by Sorenson Communications, Inc. on January 28, 2008, IS GRANTED, and will remain in effect for a period of 90 days, starting from the date of release of this Order. . FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau Sorenson Communications,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-313A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-313A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-313A1.txt
  • carrier must notify the Commission and Complainant accordingly. Complainant's authorized carrier also must notify the Complainant of his or her right to pursue a claim against RCN for a refund of all charges paid to RCN. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that RCN must forward to Complainant's authorized carrier an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-331A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-331A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-331A1.txt
  • by ZIN on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-332A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-332A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-332A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-334A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-334A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-334A1.txt
  • notified Sprint of the complaint and Sprint responded on September 15, 2007. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0282264, filed August 16, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-335A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-335A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-335A1.txt
  • of our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint responses, coupled with information received from Complainants' local exchange carriers, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 07-S001805 September 13, 2007 October 23, 2007 December 14,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-336A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-336A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-336A1.txt
  • by Hawaiian on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Hawaiian IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Hawaiian may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-337A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-337A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-337A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-338A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-338A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-338A1.txt
  • response and find that UAT has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that UAT's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286699, filed November 6, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-341A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-341A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-341A1.txt
  • AT&T's response on Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on December 11, 2007. Based on AT&T's response and the LEC's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0282701, filed August 29, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-342A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-342A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-342A1.txt
  • its response that due to a system problem, the long distance carrier did not change and remained with AT&T. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Embarq IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283098, filed August 29, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-343A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-343A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-343A1.txt
  • charges imposed by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-344A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-344A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-344A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Vista of the complaint and Vista responded on December 21, 2007. Based on Vista's response, we find that Vista did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vista International IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0283096, filed August 30, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-353A1.txt
  • by Startec on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-354A1.txt
  • by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-355A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-355A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-355A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-357A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-357A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-357A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286926, filed November 9, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-358A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-358A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-358A1.txt
  • fully absolved the Complainant of all charges assessed by TWC in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Time Warner Cable IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287383, filed December 17, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-359A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-359A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-359A1.txt
  • by ATS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-360A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-360A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-360A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-372A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-372A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-372A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Comcast of the complaint and Comcast responded on October 16, 2007. We find that, based on Comcast's response, Comcast did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Comcast IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001798 filed September 6, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-373A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-373A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-373A1.txt
  • fully absolved the Complainant of all charges assessed by Vartec in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vartec IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001807, filed September 16, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-374A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-374A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-374A1.txt
  • notified Qwest of the complaint and Qwest responded on October 19, 2007. We find that, based on Qwest's response coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285458, filed September 13, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-375A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-375A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-375A1.txt
  • notified MCI of the complaint and MCI responded on November 29, 2007. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285458, filed October 15, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-376A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-376A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-376A1.txt
  • response and find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDCB IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285280, filed October 16, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-381A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-381A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-381A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Qwest of the complaint, and Qwest responded on September 18, 2007. Based on Qwest's response, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications Corp. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0282535, filed August 20, 2007. See 47 C.F.R.
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  • this Order, NECC must notify the Commission and Complainant accordingly. NECC also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T, Inc. must forward to NECC an amount equal to 150% of all charges paid by the subscriber along with
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  • for service provided after this 30-day period shall be paid by the subscriber to the authorized carriers at the rate(s) the subscriber should have been paying to the authorized carriers for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Verizon must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-411A1.txt
  • addition, Complainant's LEC stated that its records indicated Complainant selected Qwest as his long distance and local toll provider on November 30, 2006. Because there was no unauthorized switch, we deny Complainant's Petition. IV. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361,1.106 1.719, the Petition for Reconsideration filed by Complainant on October 23, 2007, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Complainant (filed October 23, 2007) (Petition)
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  • unknown reseller) requested that the customer's toll and long distance services be switched, and Global's ANI maintenance activity indicates a switch on that date from Primo to Startec. Accordingly, we deny Primo's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Primo Communications on November 8, 2007, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Primo Communications (filed November
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  • VRS providers through April 30, 2008. Based on Snap's and Verizon's requests for waiver, this should provide Snap and Verizon with a sufficient transition period to complete implementation of the speed dialing feature. ordering clauses 4. Accordingly, IT IS ORDERED that, pursuant to section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 1.3, this ORDER IS ADOPTED. 5. IT IS FURTHER ORDERED that the waiver of the speed dialing requirement for VRS providers is extended through April 30, 2008. 6. IT IS FURTHER ORDERED that this Order shall be effective upon release. . FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief
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  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-491A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-491A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-491A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company, L.P. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-539A1.txt
  • we notified Sprint of the complaints and Sprint Nextel Corporation responded. We find that, based on Sprint's responses, coupled with information received from Complainants' local exchange carriers (LECs), Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 07-S0283504 September 10, 2007 October 5, 2007 December 14,
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  • customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except that the 30-day timeframes for doing so are waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Telescape Communications, Inc., on March 5, 2008, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-636A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-636A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-636A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • response states that new service was involved, which is confirmed by Complainant's statement that he moved. The slamming rules do not cover new service. Thus, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0284368, filed September 25, 2007. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-638A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-638A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-638A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Accxx Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-639A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-639A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-639A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Virtual Reach Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • find that Consumer Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant Therefore, we find that Consumer Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285701, filed October 23, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-641A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-641A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-641A1.txt
  • on Verizon Complainant's local exchange carrier (LEC), and Verizon responded on February 25, 2008. Based on Comcast's response coupled with information received from Complainant's LEC, we find that Comcast did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286604, filed November 5, 2007. See 47 C.F.R. §§
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  • given. We find that OneLink has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that OneLink's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink Communications, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286931, filed November 13, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-643A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-643A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-643A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Connections USA, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-644A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-644A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-644A1.txt
  • find that Consumer Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Reduced Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287272, filed November 21, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-645A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-645A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-645A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • given. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0288128, filed December 5,
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Horizon for a refund of all charges paid to Horizon. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-648A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-648A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-648A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telrite Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-649A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-649A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-649A1.txt
  • find that Reduced Rate has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Reduced Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0289053, filed December 26, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-650A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-650A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-650A1.txt
  • dismissed without further review. The letter indicates that the parties have entered into a settlement that resolves their dispute regarding ETFs and terminates the underlying litigation that gave rise to the petitions. In light of the parties' settlement agreement, we dismiss the SunCom and Edwards petitions as requested and close the docket number for this proceeding. Accordingly, pursuant to Sections 0.361 and 1.2 of the Commission's rules, 47 C.F.R. §§ 0.361 and 1.2, IT IS ORDERED that the Petition for Declaratory Ruling filed by SunCom Operating Company, L.L.C. filed on February 22, 2005, and the Cross-Petition for Declaratory Ruling filed by Debra Edwards filed on March 4, 2005, ARE DISMISSED WITHOUT PREJUDICE and WT Docket No. 05-193 IS CLOSED. FEDERAL COMMUNICATIONS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-654A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cavalier Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-655A1.txt
  • response and find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289066, filed January 8, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-656A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor NorthStar may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NorthStar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-657A1.txt
  • response and find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001911, filed December 28, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-658A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-659A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289058, filed December 31, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-660A1.txt
  • find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America Net's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001915, filed January 2, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-661A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-662A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-663A1.txt
  • Complainant's telephone number was ported to Comcast, but due to the cancellation request the telephone number was not activated. Based on information received from Comcast, we find that Comcast did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287469, filed November 28, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-664A1.txt
  • response and find that RRLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that RRLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RRLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001920, filed January 7, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-665A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-665A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-665A1.txt
  • on AT&T, Inc. (AT&T), Complainant's LEC, and AT&T responded on January 15, 2008. Based on the information we received from Sprint Nextel and AT&T, we find that Sprint Nextel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Nextel, Inc. IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0285705, filed October 15, 2007. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-666A1.txt
  • response and find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290191, filed January 23, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-667A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-667A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-667A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-675A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-675A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-675A1.txt
  • authorizations were given. We find that NSBI has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NSBI's actions did not result in unauthorized changes in Complainants' telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-676A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-676A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-676A1.txt
  • given. We find that BNLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that BNLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290878, filed January 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-677A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-677A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-677A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against CSP for a refund of all charges paid to CSP. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CSP Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-678A1.txt
  • Long Distance on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-679A1.txt
  • Long Distance Savings has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Long Distance Savings's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Protel Advantage, Inc. d/b/a Long Distance Savings IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291507, filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-680A1.txt
  • find that Clear World has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Clear World's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World Communications IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001869, filed November 8, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-681A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-681A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-681A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001926, filed January 26, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-682A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001954, filed March 4, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-685A1.txt
  • given. We find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Network Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287274, filed November 20, 2007.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-686A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-687A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-688A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0288960, filed January 3, 2008.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-689A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-689A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-689A1.txt
  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on March 14, 2008. Based on Excel's response coupled with information received from Complainant's LEC, we find that Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289041, filed January 7, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-690A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-690A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-690A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-691A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-691A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-691A1.txt
  • fully absolved the Complainants of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaints referenced herein have been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation ARE RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-692A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-692A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-692A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified AT&T of the complaint and AT&T responded on January 23, 2008. Based on AT&T's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287765, filed November 30, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-693A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-693A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-693A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Global of the complaint and Global responded on February 8, 2008. Based on Global's response, we find that Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287765, filed November 30, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-694A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-694A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-694A1.txt
  • response on AT&T, Inc., Complainant's local exchange carrier (LEC), and the LEC responded on January 24, 2008. Based on MCI's response and the LEC's response, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001855, filed October 22, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-695A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-695A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-695A1.txt
  • AT&T's response on Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on January 31, 2008. Based on AT&T's response and the LEC's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0286115, filed October 29, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-696A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-696A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-696A1.txt
  • complaints and AT&T's response on Complainant's local exchange carriers (LECs), and the LECs responded We find that, based on AT&T's responses, coupled with information received from Complainant's LECs, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the Complaints filed by Complainants against AT&T Corporation ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF DATE OF COMPLAINT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-698A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-698A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-698A1.txt
  • response and find that RRLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that RRLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RRLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0287769, filed December 3, 2007. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-699A1.txt
  • by NSB on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-700A1.txt
  • authorizations were given. We find that NLDS has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that NLDS's actions did not result in unauthorized changes in Complainants' telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Nationwide Long Distance Service Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT
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  • by Horizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Horizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-715A1.txt
  • notified MCI of the complaint and MCI responded on November 26, 2007. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001836, filed October 12, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-716A1.txt
  • of the Commission's rules. The fact that the person on the third party verification recording gave an incorrect name was beyond the control of UAT. We find that UAT has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT Telecom Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289059, filed December 31, 2007. See 47 C.F.R. §§ 64.1100-64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-717A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-717A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-717A1.txt
  • response and find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289529, filed January 10, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-718A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-718A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-718A1.txt
  • notified Cavalier of the complaint and Cavalier responded on November 16, 2007. We find that, based on Cavalier's response coupled with information received from Complainant's local exchange carrier, Cavalier did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cavalier IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-F0284965S, filed October 5, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-719A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-719A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-719A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289049, filed December 26, 2007. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-720A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-720A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-720A1.txt
  • Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Main Street for a refund of all charges paid to Main Street. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Main Street Telephone Company IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-721A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-721A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-721A1.txt
  • and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Consumer Telecom's actions did not result in an unauthorized change in Complainant's telecommunications service and we discuss Consumer Telecom's liability below. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289201, filed January 9, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-722A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-722A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-722A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint, and Verizon responded on February 27, 2008. Based on Verizon's response, we find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289721, filed January 15, 2008. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-723A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-723A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-723A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cordia for a refund of all charges paid to Cordia. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-725A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-725A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-725A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against World-Link Solutions IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-726A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-726A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-726A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290728, filed February 12, 2008.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-727A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-727A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-727A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290729, filed January 30, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-728A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-728A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-728A1.txt
  • given. We find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Network Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290818, filed January 29, 2008.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-729A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-729A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-729A1.txt
  • given. We find that NLDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NLDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291137, filed February 5,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-730A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-730A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-730A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CloseCall America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-731A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-731A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-731A1.txt
  • given. We find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Services Billing, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290728, filed February 12, 2008.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-733A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-733A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-733A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-784A1.txt
  • contention. Given that AT&T, acting as an executing carrier, violated the Commission's carrier change rules, it is irrelevant whether AT&T also violated these rules as a submitting carrier. Accordingly, we deny AT&T's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by AT&T on behalf of AT&T Corporation on December 21, 2007, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-812A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-812A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-812A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to IDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-821A1.txt
  • by section 64.604(a)(4), must implement a manual system for doing so, to the extent feasible, that accomplishes the proper routing of emergency 711-dialed calls as efficiently as possible. ordering clauses Accordingly, IT IS ORDERED that, pursuant to Sections 1, 2, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, and 225, and Sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.316 & 1.3, this Order IS ADOPTED. IT IS FURTHER ORDERED that interconnected VoIP providers ARE GRANTED a waiver, until March 31, 2009, of the requirement to route 711-dialed calls to an appropriate relay center, but only in the context of 711-dialed calls in which the calling party is using
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-830A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-830A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-830A1.txt
  • by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-918A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-972A1.txt
  • of our rules, we notified BellSouth of the complaint and AT&T, Inc. on behalf of BellSouth responded on February 22, 2008. Based on AT&T's response, we find that BellSouth did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BellSouth Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290197, filed January 18, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-973A1.txt
  • charges. Any charges imposed by Broadwing on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadwing Communications, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-976A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-976A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-976A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primo IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-977A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-978A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-978A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-978A1.txt
  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on March 19, 2008. Based on Qwest's response coupled with information received from Complainant's LEC, we find that Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290194, filed January 23, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-979A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-979A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-979A1.txt
  • is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor Line Systems may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-980A1.txt
  • response and find that CNBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CNBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0289722, filed January 16, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-981A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-981A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-981A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor UAT may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-982A1.txt
  • response and find that VLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that VLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290727, filed January 31, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-983A1.txt
  • find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America Net's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net, LLC IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001962, filed March 10, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-984A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-984A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-984A1.txt
  • given. We find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S001958, filed March 10, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-985A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-985A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-985A1.txt
  • Inc. (AT&T), Complainant's local exchange carrier (LEC), and AT&T responded on March 21, 2008. Based on VarTec's response coupled with information received from Complainant's LEC, we find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0288865, filed January 1, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-986A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-986A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-986A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cavalier for a refund of all charges paid to Cavalier. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-987A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-987A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-987A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-988A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-988A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-988A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-989A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-989A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-989A1.txt
  • find that Consumer Telecom has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Reduced Rate's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0290877, filed January 30, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-990A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-990A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-990A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-991A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-991A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-991A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-992A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-992A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-992A1.txt
  • given. We find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Verizon's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0291506, filed February 4, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-993A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-993A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-993A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Horizon Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-994A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-994A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-994A1.txt
  • by McLeadUSA on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against McLeadUSA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-995A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-995A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-995A1.txt
  • notified Sprint of the complaint and Sprint responded on January 24, 2008. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001902, filed December 10, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-996A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-996A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-996A1.txt
  • by Qwest on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Communications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-997A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-997A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-997A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-998A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-998A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-998A1.txt
  • given. We find that NALD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NALD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Access Long Distance, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0292157, filed February 28,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-999A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-999A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-999A1.txt
  • notified MCI of the complaint and MCI responded on January 10, 2008. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S001889, filed November 27, 2007. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1093A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1093A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1093A1.txt
  • instant case, the service in question was voice over internet protocol (VoIP). The Commission's carrier change rules have not been extended to VoIP. Therefore, we reverse the Division Order and grant the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by MCC Telephony of Illinois, LLC (Mediacom), a subsidiary of Mediacom Communications Corporation, on April 10, 2009, IS GRANTED and the complaint filed against Mediacom on November 6, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1094A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1094A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1094A1.txt
  • frame. Accordingly, we affirm the finding of the Division Order that MCI violated the Commission's carrier change rules for failing to respond to the complaint within 30 days. We therefore deny the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Verizon on March 30, 2009, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Verizon (filed March 30, 2009)
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1097A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1097A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1097A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1133A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1133A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1133A1.txt
  • response and find that SBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that SBA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against SBA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002117, filed July 15, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1134A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1134A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1134A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1135A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1135A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1135A1.txt
  • by Silv on the subscribers for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against Silv ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants' are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the relevant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1136A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1136A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1136A1.txt
  • charges imposed by Telrite on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Telrite Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1137A1.txt
  • this Order, Embarq must notify the Commission and Complainant accordingly. Embarq also must notify the Complainant of his or her right to pursue a claim against TCNC for a refund of all charges paid to TCNC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TCNC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TCNC must forward to Embarq an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1138A1.txt
  • by Spectrotel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Spectrotel may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1139A1.txt
  • given. We find that Onelink has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Onelink's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Onelink Communications, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294693, filed October 29, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1140A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against QCC Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainants'
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1141A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1142A1.txt
  • responded on October 13, 2008. We find that the complaint involves a toll restriction due to non-payment and not a switch of presubscribed long distance service. Thus, Hawaiian Telcom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Hawaiian Telcom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294388, filed September 5, 2008. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1143A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1144A1.txt
  • and Advantage responded on January 21, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Advantage did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Advantage IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294910, filed December 8, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1145A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1146A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1146A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1146A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom-i-Net Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1147A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1147A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1147A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against InfoDial Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1148A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1148A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1148A1.txt
  • notified LDD of the complaints and LDD responded. We find that the complaints involve dial-around long distance services and not a switch of presubscribed long distance services. Thus, LDD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDD, Inc. ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
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  • a Director of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Geemarc's waiver request. Geemarc may therefore proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models AMPLIPOWER40, AMPLIPOWER50, and AMPLIPOWER60+, filed by Geemarc Telecom International Ltd., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1165A1.txt
  • fully absolved the Complainant of all charges assessed by Embarq in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Embarq IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002160, filed September 2, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1166A1.txt
  • fully absolved the Complainant of all charges assessed by Embarq in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Embarq IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002119, filed July 17, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1168A1.txt
  • and Qwest responded on January 26, 2009. We find that, based on its response, the account was a new service order and there was no unauthorized switch. Thus, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002267, filed December 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1169A1.txt
  • by BNLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLDI may not pursue
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  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MLDI may not pursue
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  • by CNBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CNBI may not pursue
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  • responded on April 8, 2009. We find that, based on its response, the charges in question were a result of collect calls and not an unauthorized switch. Thus, Evercom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Evercom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295403, filed March 9, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1173A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1173A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1173A1.txt
  • responded on April 20, 2009. We find that, based on its response, the charges in question were a result of collect calls and not an unauthorized switch. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295404, filed March 9, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1174A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1174A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1174A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on May 1, 2009. We find that, based on its response MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295416, filed March 16, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1175A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1175A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1175A1.txt
  • fully absolved the Complainant of all charges assessed by Consumer in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Consumer IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295232, filed February 17, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1176A1.txt
  • by ATS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATS may not pursue
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  • notified Sprint of the complaint and Sprint responded on March 27, 2009. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295304, filed March 2, 2009. See 47 C.F.R. §§
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  • and Connect responded on April 22, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Connect did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Connect IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295310, filed March 2, 2009. See 47 C.F.R. §§
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDS for a refund of all charges paid to LDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
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  • of the complaint and MCI responded on April 20, 2009. We find that, based on its response, there was a billing error and not an unauthorized switch. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295359, filed March 6, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1181A1.txt
  • notified MCI of the complaint and MCI responded on March 6, 2009. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002300, filed January 27, 2009. See 47 C.F.R. §§
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  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to CNB at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Communications Network Billing, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • authorizations were given. We find that Inmark has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Inmark's actions did not result in unauthorized changes in Complainants' telecommunications services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Inmark, Inc. d/b/a Preferred Billing ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 08-S002228 November 15, 2008 December 17, 2008 08-S0295052 January
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  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to RRLD at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Reduced Rate Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on January 6, 2009. Based on Verizon's response, we find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002229, filed November 17, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1187A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1187A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1187A1.txt
  • MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate(s) the subscriber should have been paying to AT&T for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unreasonable delay occurred and AT&T nor
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  • imposed by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cavalier at the rate(s) the subscriber was paying at the time of the alleged unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unreasonable delay occurred and neither Cavalier nor
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  • local exchange carrier (LEC), AT&T Inc., and the LEC responded on March 12, 2009. We find that, based on Global's response coupled with information received from Complainant's LEC, Global did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Global Crossing Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294925, filed December 15, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1190A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on March 27, 2009. We find that, based on VarTec's response coupled with information received from Complainant's LEC, VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294904, filed December 3, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1191A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NSB for a refund of all charges paid to RRLDfor those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Reduced Rate Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • the complaints and LDDI responded. We find that the complaints involve a calling card for long distance services and not a switch of presubscribed long distance services. Thus, LDDI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Long Distance Depot, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 08-S002234 November 22, 2008 January 20, 2009 09-S0295166 January 30,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1194A1.txt
  • by LDS on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Legent Communications Corporation d/b/a Long Distance Services ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1196A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1196A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1196A1.txt
  • given. We find that CTI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CTI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consumer Telecom, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294890, filed November 26, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1197A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1197A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1197A1.txt
  • by New Century on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Birch Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • a Director of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Geemarc's waiver request. Geemarc may therefore proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model AMPLIDECT 260, filed by Geemarc Telecom International Ltd., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the telephone
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  • Period filed by Sorenson Communications, Inc., IS GRANTED to the extent indicated herein. Comments are now due by July 6, 2009, and reply comments are due by July 20, 2009. 5. This action is taken pursuant to the authority provided in Section 1.46 of the Commission's rules, 47 C.F.R. § 1.46, and under delegated authority pursuant to Sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361. 6. To request materials in accessible formats (such as Braille, large print, electronic files, or audio format), send an e-mail to fcc504@fcc.gov or call the Consumer & Governmental Affairs Bureau at 202-418-0530 (voice), 202-418-0432 (TTY). This Order can also be downloaded in Word and Portable Document Format at . FEDERAL COMMUNICATIONS
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  • for Internet-based TRS users. We believe that the extension granted here reasonably balances the concerns raised in the Joint Petition against the public safety implications of further delay. ordering clauses Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 4(i) and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i), 225, and sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, that this Order is ADOPTED. IT IS FURTHER ORDERED that the June 30, 2009, Internet-based TRS registration deadline is EXTENDED UNTIL NOVEMBER 12, 2009. IT IS FURTHER ORDERED that the Petition to Extend Relay Registration Deadline, filed by AT&T, Inc., CAC, CSDVRS, LLC, Hamilton Relay, Inc., Purple Communications,
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  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MLDI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1406A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against VLD, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NLDS may not pursue
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
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  • and TCI responded on May 12, 2009. We find that the complaint involved an underlying carrier change provider and not a switch of presubscribed long distance service. Thus, TCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against TCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295299, filed February 27, 2009. See 47 C.F.R. §§
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  • and Cheap2Dial responded on April 20, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Cheap2Dial did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cheap2Dial IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002337, filed March 9, 2009. See 47 C.F.R. §§
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NCT must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NALD for a refund of all charges paid to NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NALD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
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  • Project Manager of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Primatronix's waiver request. Primatronix may therefore proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model HerPlus 317ci, filed by Primatronix LTD, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the telephone in such
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  • reasonable, we also adopt NECA's recommendation for a total funding requirement of $890,992,075 and carrier contribution factor of 0.01137, which will result in a total Fund size of approximately $981 million. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to the authority contained in section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361, and 64.604(c)(5)(iii) of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 64.604(c)(5)(iii), that this ORDER IS hereby ADOPTED. IT IS FURTHER ORDERED that NECA shall compensate providers of interstate traditional TRS for the July 1, 2009 through June 30, 2010 Fund year, at the rate of $1.8311 per completed interstate conversation minute. IT IS FURTHER ORDERED that NECA shall
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  • at: http://www.fcc.gov/cgb/dro/trs.html#orders. For further information, please contact Dana Wilson, Consumer & Governmental Affairs Bureau, Disability Rights Office, at (202) 418-2247 (voice), (202) 418-7898 (TTY), or e-mail at Dana.Wilson@fcc.gov. ordering clauses Accordingly, IT IS ORDERED that, pursuant to sections 1, 2, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, and 225, and sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.316 & 1.3, this Order IS ADOPTED. IT IS FURTHER ORDERED that section 64.604(a)(4) of the Commission's rules, 47 C.F.R. § 64.604(a)(4), to the extent that it requires traditional TRS Providers to implement a system to automatically and immediately call an appropriate PSAP when receiving an emergency 711-dialed call via
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  • response and find that CTI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that CTI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against CTI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295764, filed May 1, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1464A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • by CNBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CNBI may not pursue
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  • and UCPI responded on May 20, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, UCPI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against UCPI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002389, filed April 30, 2009. See 47 C.F.R. §§
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  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1468A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1468A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1468A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1469A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1469A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1469A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1470A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1470A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1470A1.txt
  • notified Comtel of the complaint and Comtel responded on May 18, 2009. We find that, based on Comtel's response coupled with information received from Complainant's local exchange carrier, Comtel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Comtel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295667, filed April 17, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1471A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1471A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1471A1.txt
  • and SCLDI responded on June 18, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, SCLDI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against SCLDI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296019, filed June 1, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1472A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1472A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1472A1.txt
  • 64.1150 of the rules, we served the complaints and AT&T's responses on Complainants' LECs. We find that, based on AT&T's responses coupled with information received from Complainants' LECs, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T, Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED LOCAL COMPLAINT COMPLAINT RESPONSE CARRIER
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  • responded on May 19, 2009. We find that the complaint involved a calling card for long distance services and not a switch of presubscribed long distance services. Thus, UCPI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Universal Call Plan, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295780, filed May 6, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1475A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1475A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1475A1.txt
  • given. We find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295630, filed February 12, 2009.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1476A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1476A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1476A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the AT&T nor NLDS may pursue any collection against Complainant for those charges.
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  • local exchange carrier (LEC), Hawaiian Telecom and the LEC responded on June 9, 2009. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295163, filed January 27, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1478A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1478A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1478A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1479A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1479A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1479A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communications Network Billing, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-150A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-150A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-150A1.txt
  • charges. Any charges imposed by Startec on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec Global Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-151A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-151A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-151A1.txt
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294521, filed October 1, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-152A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on August 26, 2008. Based on Verizon's response, we find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293864, filed July 7, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-153A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Advantage of the complaint and Advantage responded on December 24, 2008. Based on Advantage's response, we find that Advantage did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294709, filed November 3, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-154A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Sure of the complaint and Sure responded on December 17, 2008. Based on Sure's response, we find that Sure did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sure Connection IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002231, filed November 19, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-155A1.txt
  • carrier must notify the Commission and Complainant accordingly. The authorized carrier also must notify the Complainant of his or her right to pursue a claim against Clearworld for a refund of all charges paid to Clearworld. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-156A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-156A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-156A1.txt
  • charges imposed by VZLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Yestel at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to Comcast at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on December 2, 2008. Based on MCI's response, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294559, filed October 14, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-159A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on November 24, 2008. Based on MCI's response, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294558, filed October 14, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-160A1.txt
  • charges imposed by TeleUno on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-161A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-161A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-161A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on December 9, 2008. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294190, filed August 25, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-163A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-163A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-163A1.txt
  • Complainant's local exchange carrier (LEC), Qwest, and the LEC responded on December 12, 2008. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294508, filed September 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1647A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1647A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1647A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1649A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1649A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1649A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-164A1.txt
  • charges imposed by Call on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Call for Less, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1650A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1650A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1650A1.txt
  • and LDDI responded on April 22, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, LDDI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDDI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002366, filed April 7, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1651A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1651A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1651A1.txt
  • charges imposed by QCC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against QCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1652A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1652A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1652A1.txt
  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1654A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1654A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1654A1.txt
  • charges imposed by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1655A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1656A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1656A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1656A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1657A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1657A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1657A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1658A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1658A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1658A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MLDI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1659A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1659A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1659A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor NLDS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-165A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1660A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1660A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1660A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv Communications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1661A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1661A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1661A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1662A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1662A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1662A1.txt
  • and Mainstreet responded on April 21, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Mainstreet did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Mainstreet IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002347, filed March 26, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1663A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1663A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1663A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1664A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1664A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1664A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NLDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1665A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1665A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1665A1.txt
  • and Cheap2Dial responded on July 9, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Cheap2Dial did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cheap2Dial IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296011, filed June 3, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1666A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1668A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1668A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1668A1.txt
  • by NECC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NECC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NECC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1669A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1669A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1669A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-166A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1671A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1671A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1671A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ATS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1672A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1672A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1672A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UTI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and UTI Communications Inc. may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1676A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1676A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1676A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1677A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1677A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1677A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NLDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1678A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1678A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1678A1.txt
  • response and find that ONETouch has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ONETouch's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against ONETouch IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295272, filed February 20, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1679A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1679A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1679A1.txt
  • responded on June 19, 2009. We find that the complaint involved a calling card for long distance services and not a switch of presubscribed long distance services. Thus, ADT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecommunications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002233, filed November 20, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-167A1.txt
  • VarTec's response on AT&T, Complainant's local exchange carrier (LEC), and the LEC responded on December 18, 2008. Based on VarTec's response and the LEC's response, we find that VarTec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VarTec Telecom IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002197, filed October 10, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1680A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1680A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1680A1.txt
  • the Complainant of all charges assessed by United American Technologies in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against United American Technologies IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002247, filed December 10, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1681A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1681A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1681A1.txt
  • this Order, Qwest must notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the Qwest nor Silv may pursue any collection against Complainant for those charges. IT IS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1682A1.txt
  • charges imposed by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1683A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1683A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1683A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Startec Global Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1684A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1684A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1684A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1685A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1685A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1685A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against NSB for a refund of all charges paid to NSB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Service Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the Verizon nor NSB may pursue any collection against Complainant for those charges. IT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1686A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1686A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1686A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Startec Global Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1687A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1687A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1687A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Primus for a refund of all charges paid to Primus. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primus Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Primus must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1688A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1688A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1688A1.txt
  • the United States and, as such, did not require any change in the preferred carrier for Complainant's telephone number. Based on Main Street's response, we find that Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Main Street IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002410, filed May 26, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1689A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1689A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1689A1.txt
  • charges imposed by PLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-168A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on September 30, 2008. We find that, based on BNLD's response coupled with information received from Complainant's LEC, BNLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002111, filed July 9, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1690A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1690A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1690A1.txt
  • charges imposed by ISI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Integrated Services Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred ISI nor Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1691A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1691A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1691A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NSB for a refund of all charges paid to NSB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Service Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NSB must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1692A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1692A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1692A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1693A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1693A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1693A1.txt
  • by UTI on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against United Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1698A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1698A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1698A1.txt
  • on June 15, 2009. We find that, based on its response, the charges in question were a result of operator assisted calls and not an unauthorized switch. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002399, filed May 12, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1699A1.txt
  • response and find that SBA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that SBA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against SBA IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295785, filed May 6, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-169A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on December 9, 2008. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294370, filed September 2, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1700A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1701A1.txt
  • and MSTC responded on June 23, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, MSTC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MSTC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296003, filed June 3, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1702A1.txt
  • by BRW on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BRW IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BRW may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1703A1.txt
  • on May 22, 2009. We find that, based on its response, the charges in question were a result of operator assisted calls and not an unauthorized switch. Thus, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295818, filed May 12, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1705A1.txt
  • on June 3, 2009. We find that, based on its response, the charges in question were a result of operator assisted calls and not an unauthorized switch. Thus, KTNT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against KTNT IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295819, filed May 12, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1706A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1707A1.txt
  • by PLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and PLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1708A1.txt
  • and MSTC responded on June 29, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, MSTC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MSTC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002417, filed June 1, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1710A1.txt
  • response and find that Spectrotel has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Spectrotel's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Spectrotel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296009, filed June 3, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1711A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1713A1.txt
  • notified Sprint of the complaint and Sprint responded on April 1, 2009. We find that, based on Sprint's response coupled with information received from Complainant's local exchange carrier, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295298, filed February 27, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1714A1.txt
  • by CNBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CNBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1715A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1716A1.txt
  • notified MCI of the complaint and MCI responded on May 7, 2009. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002359, filed April 4, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1887A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1887A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1887A1.txt
  • fully absolved the Complainant of all charges assessed by Credo in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Credo IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0295459, filed March 13, 2009. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1890A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1890A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1890A1.txt
  • notified Cheap2Dial of the complaints and Cheap2Dial responded. We find that the complaints involve dial-around long distance service and not a switch of presubscribed long distance service. Thus, Cheap2Dial did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cheap2Dial ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 09-S0296105
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1892A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1892A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1892A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Select IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1893A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1893A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1893A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1894A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1894A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1894A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1895A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1895A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1895A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1896A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1896A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1896A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1897A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1897A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1897A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1898A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1898A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1898A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against FRLD for a refund of all charges paid to FRLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against FRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that FRLD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1899A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1899A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1899A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against FRLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1900A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1900A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1900A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDMI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1901A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1901A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1901A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1902A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1903A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1903A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1903A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1904A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1904A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1904A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1905A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1905A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1905A1.txt
  • find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America Net's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002048, filed May 27, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1906A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1906A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1906A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1907A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1907A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1907A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1908A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1908A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1908A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1909A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1909A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1909A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CRC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1910A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1910A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1910A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against LDC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1911A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1911A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1911A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296012, filed June 3, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1912A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1912A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1912A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1913A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1913A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1913A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1914A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1914A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1914A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1915A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1915A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1915A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1918A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1919A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1919A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1919A1.txt
  • and Universal responded on August 17, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Universal did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Universal IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296409, filed July 27, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1920A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1920A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1920A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1921A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1921A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1921A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CRC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1923A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1923A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1923A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1924A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1924A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1924A1.txt
  • by Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Sprint Nextel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1925A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1925A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1925A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against TeleDias for a refund of all charges paid to TeleDias. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against TeleDias Communications, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleDias must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1927A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1927A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1927A1.txt
  • responded on July 9, 2009. We find that the complaint involves a calling card for long distance services and not a switch of presubscribed long distance services. Thus, LDM did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance Mart, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002455, filed June 25, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1947A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1947A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1947A1.txt
  • by CNB on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Communications Network Billing, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1948A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1948A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1948A1.txt
  • charges imposed by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to AT&T at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1949A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002239, filed November 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1950A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vonage IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002407, filed May 17, 2009. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1951A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on August 7, 2009. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295805, filed May 11, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1952A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002322, filed February 22, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1953A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1953A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1953A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clear Rate America, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1954A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cordia ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1955A1.txt
  • charges imposed by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to AT&T at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1956A1.txt
  • and Cheap2Dial responded on March 23, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Cheap2Dial did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cheap2Dial IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002320, filed February 18, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1957A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1957A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1957A1.txt
  • by LDCs on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCs IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDCs may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2059A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2059A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2059A1.txt
  • Ahlman, President of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants ClearSounds' waiver request. ClearSounds may therefore proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models CSC1000 and XL-2098FDP, filed by ClearSounds Communications, Inc., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2060A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2060A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2060A1.txt
  • Quality Manager of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Clarity's waiver request. Clarity may therefore proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models W425P and W425D, filed by Clarity, A Division of Plantronics, Inc., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2084A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2084A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2084A1.txt
  • sort described in the Purple Rulemaking Petition is currently the subject of a criminal investigation. Therefore, we decline to address the other issues raised in the Petition for Rulemaking, which remain pending. Accordingly, IT IS ORDERED that, pursuant to the authority contained in Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 1.401 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361 & 1.401, this Order IS hereby ADOPTED. IT IS FURTHER ORDERED that the Purple Rulemaking Petition IS DISMISSED IN PART to the extent provided herein. IT IS FURTHER ORDERED that this Order be effective upon release. . FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer and Governmental Affairs Bureau
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2105A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2105A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2105A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on August 7, 2009. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002387, filed April 27, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2106A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2106A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2106A1.txt
  • on August 21, 2009. AT&T's response states that the complaint involves a billing issue and not a charge of presubscribed services. Based on AT&T's response, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002486, filed July 16, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2107A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2107A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2107A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2108A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2108A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2108A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2110A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2110A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2110A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2112A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2112A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2112A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against PNG for a refund of all charges paid to PNG. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PowerNet Global IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2114A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2114A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2114A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2116A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2116A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2116A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to IBN Intertele at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2141A1.txt
  • this Order, FreedomStar must notify the Commission and Complainant accordingly. FreedomStar also must notify the Complainant of his or her right to pursue a claim against VoiceNet for a refund of all charges paid to VoiceNet. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against VoiceNet IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that VoiceNet must forward to FreedomStar an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2142A1.txt
  • response and find that NSBI has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NSBI's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against NSBI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296350, filed July 13, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2143A1.txt
  • response and find that Silv has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Silv's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Silv IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296113, filed June 18, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2306A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2306A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2306A1.txt
  • DC Communications must notify the Commission and Complainant accordingly. DC Communications also must notify the Complainant of his or her right to pursue a claim against MLDI for a refund of all charges paid to MLDI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that MLDI must forward to DC Communications an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2307A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2307A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2307A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against CNBI for a refund of all charges paid to CNBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2308A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2308A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2308A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2309A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2309A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2309A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2310A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2310A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2310A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clearworld IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2311A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2311A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2311A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NCT must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2312A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2312A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2312A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2313A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2313A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2313A1.txt
  • and FRLD responded on August 14, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, FRLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against FRLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296419, filed June 27, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2314A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2314A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2314A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleDias IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2315A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2315A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2315A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleDias IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2316A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2316A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2316A1.txt
  • responded on August 18, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Call for Less did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Call for Less IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296410, filed July 27, 2009. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2317A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2317A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2317A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2318A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2318A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2318A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2319A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2319A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2319A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NCT must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2320A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2320A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2320A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2321A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2321A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2321A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2322A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2322A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2322A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2323A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2324A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2324A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2324A1.txt
  • and Comtel responded on December 10, 2008. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Comtel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Comtel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294694, filed October 28, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2325A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2325A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2325A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2326A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2327A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2328A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2328A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2328A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NSBI for a refund of all charges paid to NSBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NSBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2329A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NLDS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2330A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2330A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2330A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv Communications Inc. may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2333A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2333A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2333A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CRCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2334A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2334A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2334A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv Communications Inc. may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2335A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2335A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2335A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified TeleUno of the complaint and TeleUno responded on July 9, 2009. We find that, based on its response TeleUno did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against TeleUno IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002415, filed May 30, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2336A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2336A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2336A1.txt
  • notified Verizon of the complaint and Verizon responded on April 9, 2009. We find that, based on Verizon's response coupled with information received from Complainant's local exchange carrier, Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002323, filed February 26, 2009. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2337A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2337A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2337A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on June 15, 2009. We find that, based on its response, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295770, filed May 4, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2338A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2338A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2338A1.txt
  • LP (Comtel) of the complaint and Vartec responded on July 28, 2009. We find that, based on Vartec's response coupled with information received from Complainant's local exchange carrier, Vartec did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Vartec IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002460, filed July 3, 2009. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2341A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2341A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2341A1.txt
  • Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither their authorized carrier nor NET may pursue any collection against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NET IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred to the Complainant
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2342A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2342A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2342A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2343A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2343A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2343A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2345A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2345A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2345A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2346A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2346A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2346A1.txt
  • carriers must notify the Commission and Complainant accordingly. The authorized carriers also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2347A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2347A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2347A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDAI for a refund of all charges paid to LDAI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Access Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2348A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2348A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2348A1.txt
  • by Pulse on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Pulse IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Pulse may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2349A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2349A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2349A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against TeleDias Communication Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and TeleDias may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2350A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2350A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2350A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002357, filed April 2, 2009. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2351A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2351A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2351A1.txt
  • notified VoiceNet of the complaints and VoiceNet responded. We find that the complaints involve dial-around long distance services and not a switch of presubscribed long distance services. Thus, VoiceNet did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against VoiceNet, Inc. ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2352A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2352A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2352A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2353A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2353A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2353A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NSB for a refund of all charges paid to Silvfor those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2354A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2354A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2354A1.txt
  • by UAT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2355A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2355A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2355A1.txt
  • Cheap2Dial of the complaints and Cheap2Dial responded. We find that the complaints involve a dial-around long distance service and not a switch of presubscribed long distance services. Thus, Cheap2Dial did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Inmark, Inc. d/b/a Preferred Billing ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 09-S002501 July 28, 2009 September 1, 2009 09-S002519 August
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2389A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2389A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2389A1.txt
  • available to Internet-based TRS providers for several months, we find that neither Hamilton nor Purple has demonstrated good cause to waive this requirement. ordering clauses Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 151, 225, and 251(e) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Order is ADOPTED. IT IS FURTHER ORDERED that the Petition for Declaratory Ruling or Limited Waiver of the Commission's Rules filed by Sorenson Communications, Inc. on April 13, 2009, is granted to the extent described herein. IT IS FURTHER ORDERED that the Petition for
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2408A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2408A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2408A1.txt
  • imposed by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to MCI, Inc. at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2459A1.txt
  • this Order, Cox must notify the Commission and Complainant accordingly. Cox also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T must forward to Cox an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2460A1.txt
  • charges imposed by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2461A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2461A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2461A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on June 4, 2009. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002345, filed March 23, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2477A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2477A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2477A1.txt
  • Project Manager of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Primatronix's waiver request. Primatronix may therefore proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Model MemoryPlus319iph, filed by Primatronix LTD, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the telephone in such a
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  • the relief sought by the TDI Coalition in its Petition for Emergency Stay, that petition is dismissed as moot. Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, 251(e), and 255 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, 251(e), and 255, and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Order is ADOPTED. IT IS FURTHER ORDERED that the Petition for Emergency Stay, filed by the TDI Coalition on October 27, 2009, is dismissed as moot. IT IS FURTHER ORDERED that the Request to Return to the Status Quo Ante, filed by the TDI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2550A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2550A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2550A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2555A1.txt
  • fully absolved the Complainant of all charges assessed by Verizon in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294952, filed December 16, 2008. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2634A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2634A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2634A1.txt
  • of the type of CPE. We extend this waiver until July 1, 2010, or until the Commission addresses pending petitions regarding CPE portability, whichever comes first. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to sections 151, 225, and 251(e) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, and 1.3, this ORDER IS ADOPTED. IT IS FURTHER ORDERED that, for VRS, the waivers of the one-line VCO, VCO-to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, and equal access to interexchange carrier requirements are hereby extended for six
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-443A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-443A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-443A1.txt
  • charges imposed by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-444A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-444A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-444A1.txt
  • on Verizon, Complainant's local exchange carrier (LEC), and the LEC responded on January 6, 2009. Based on Sprint Nextel's response and the LEC's response, we find that Sprint Nextel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Nextel Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294688, filed October 29, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-445A1.txt
  • MCI's response on Windstream, Complainant's local exchange carrier (LEC), and the LEC responded on December 22, 2008. Based on MCI's response and the LEC's response, we find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294510, filed September 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-446A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-446A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-446A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cox Arizona at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against New Century Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-447A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-447A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-447A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the Verizon nor Silv may pursue any collection against Complainant for those charges. IT IS
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  • Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against US Telecom for a refund of all charges paid to US Telecom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against U.S. Telecom Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the Verizon nor US Telecom may pursue any collection against Complainant for
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-449A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the Verizon nor Silv may pursue any collection against Complainant for those charges. IT IS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-450A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-450A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-450A1.txt
  • given. We find that LDS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance America IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294646, filed October 20, 2008. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-451A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-451A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-451A1.txt
  • Pulse Telecom must notify the Commission and Complainant accordingly. Pulse Telecom also must notify the Complainant of his or her right to pursue a claim against Cox for a refund of all charges paid to Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Pulse Telecom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-452A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-452A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-452A1.txt
  • charges imposed by Primo on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to WDT at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Primo Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-453A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-453A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-453A1.txt
  • given. We find that ATS has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that ATS's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against American Telecommunications Systems, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294767, filed November 6, 2008.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-455A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-455A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-455A1.txt
  • find that Preferred Billing has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred Billing's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Inmark, Inc. d/b/a Preferred Billing IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294794, filed November 12,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-457A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-457A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-457A1.txt
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294700, filed October 31, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-458A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-458A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-458A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Service Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-459A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-459A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-459A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-460A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-460A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-460A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Buggs Island Telephone Cooperative IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-462A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-462A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-462A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to USA Datanet at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate Technological Systems, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-463A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-463A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-463A1.txt
  • fully absolved the Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint Communications Company IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 8-S002133, filed July 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-464A1.txt
  • exchange carrier (LEC), AT&T, and the LEC responded on December 18, 2008. We find that, based on VZLD's response coupled with information received from Complainant's LEC, Verizon Long Distance did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon Long Distance IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S294565, filed October 15, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-465A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-465A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-465A1.txt
  • charges imposed by Cavalier on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Sprint at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-466A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-466A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-466A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-480A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-480A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-480A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-481A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-481A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-481A1.txt
  • by Broadview on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Broadview may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-482A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-482A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-482A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against LDC Telecom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-483A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-483A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-483A1.txt
  • and LDD responded on February 4, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, LDD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295035, filed January 6, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-484A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-484A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-484A1.txt
  • response and find that Cox has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cox's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cox IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0295021, filed December 23, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-485A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-485A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-485A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-486A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-486A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-486A1.txt
  • by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-487A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-487A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-487A1.txt
  • by PNG on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and PNG may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-495A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-495A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-495A1.txt
  • could have been presented during the established 30-day time frame. We believe strict enforcement of the filing time frame is necessary to promote the public's interest in the quick resolution of these complaints. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Reduced Rate Long Distance, LLC on August 29, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Reduced
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-496A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-496A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-496A1.txt
  • incur charges would not meet the specific procedural requirement that the third party verifier ``confirm that the person on the call is authorized to make the carrier change.'' Accordingly, we deny RRLD's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Reduced Rate Long Distance, LLC on August 29, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Reduced
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-497A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-497A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-497A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sure Connection LD, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sure
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-498A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-498A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-498A1.txt
  • after this 30-day period shall be paid by each subscriber to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cordia ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorize carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-499A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-499A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-499A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDC Telecommunications, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC Telecommunications,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-500A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-500A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-500A1.txt
  • confirmed through third party verifications (TPVs). We have reviewed the TPVs submitted by Preferred Billing with its responses and find that Preferred Billing has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Preferred Billing ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT RESPONSE CARRIER NUMBER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-501A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-501A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-501A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Multiline IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-502A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-502A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-502A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-503A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-503A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-503A1.txt
  • fully absolved the Complainant of all charges assessed by MetTel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MetTel Telecommunications Company IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 8-S0294556, filed October 9, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-504A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-504A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-504A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-505A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-505A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-505A1.txt
  • of the complaint and Excel responded on January 20, 2009. We find that, based on Excel's response, there was a billing error and not an unauthorized switch. Thus, Excel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Excel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294698, filed October 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-506A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-506A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-506A1.txt
  • and 64.1150 of our rules, we then notified Complainant's LEC, of the complaint and Verizon responded. Based on Qwest's response, coupled with information received from Verizon, we find Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293847, filed July 1, 2008. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-507A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-507A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-507A1.txt
  • incur charges would not meet the specific procedural requirement that the third party verifier ``confirm that the person on the call is authorized to make the carrier change.'' Accordingly, we deny RRLD's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Reduced Rate Long Distance, LLC on August 29, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Reduced
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-508A1.txt
  • Line System on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Line System IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Line System may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-509A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-509A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-509A1.txt
  • by LightWave on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LightWave IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LightWave may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-510A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-510A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-510A1.txt
  • ESBI responded on August 22, 2008. ESBI states that Complainant used ESBI carrier assess code to make long distance calls on a per call basis; we find that ESBI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ESBI Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002142, filed August 6, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-511A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-511A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-511A1.txt
  • and Cheap2Dial responded on October 23, 2008. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Cheap2Dial did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cheap2Dial Telephone, LLC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S002171, filed September 20, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-512A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-512A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-512A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Broadview IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-513A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-513A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-513A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-514A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-514A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-514A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-515A1.txt
  • imposed by Nationwide on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Sprint Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Service Billing Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-516A1.txt
  • for notifying the subscriber of any changes(s) to the rates, terms, and conditions of the subscribers' service. We find, therefore, that MetTel's streamlined procedure filing was deficient and, accordingly, we deny MetTel's Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by Manhattan Telecommunications Corporation d/b/a Metropolitan Telecommunications on September 23, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Manhattan Telecommunications
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  • Division Order. Therefore, we grant the Petition in part. We make no determination with respect to whether Nationwide - a party not affiliated with Alliance - separately violated the Commission's carrier change rules. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by Alliance Group Services, Inc. on September 29, 2008, IS GRANTED to the extent indicated above. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-518A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-518A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-518A1.txt
  • provided by Embarq also indicated no change of service from IDT to AT&T. It appears the complaint resulted from a billing issue and not a switch of carriers. Accordingly, we grant the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by Embarq on November 20, 2008, IS GRANTED and the complaint filed against Embarq on April 21, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-519A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-519A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-519A1.txt
  • Qwest provides no mitigating circumstances for not responding to the complaint. Thus, we affirm the finding of the Division Order that Qwest violated the Commission's carrier change rules and we deny the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Qwest Communications on December 1, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel, Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Qwest (filed December 1,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-520A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-520A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-520A1.txt
  • erroneously found that it switched Complainant's long distance carrier, and that the Division Order should be reversed. Consequently, there was no violation of the Commission's carrier change rules. Accordingly, we grant the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by Main Street Telephone Company on January 21, 2009, IS GRANTED and the complaint filed against Main Street Telephone Company on September 2, 2008, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Catherine W. Seidel,
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  • 754 70.5 0.285 Noncompetitive Communities Basic cable service 434 24.9 0.470 434 24.6 0.462 Cable programming service 434 45.7 0.484 434 45.5 0.491 Expanded basic service 434 70.6 0.311 434 70.0 0.321 Communities relieved from rate regulation Basic cable service 320 24.0 0.449 320 24.2 0.498 Cable programming service 320 50.0 0.463 320 49.7 0.516 Expanded basic service 320 74.0 0.361 320 73.9 0.360 Second cable operator subgroup (overall) Basic cable service 108 23.4 0.850 108 23.4 0.869 Cable programming service 108 51.5 0.870 108 50.7 0.926 Expanded basic service 108 74.9 0.472 108 74.1 0.490 Second cable operator subgroup (incumbents) Basic cable service 54 23.7 0.988 54 23.0 0.919 Cable programming service 54 50.9 0.987 54 50.5 0.945 Expanded basic
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  • the company. Based on this letter, we conclude that it is appropriate that the requested waiver be granted. This Order therefore grants Fanstel's waiver request. As a result, Fanstel may proceed with either TCB certification or Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models Fanstel T56 and Fanstel T44, filed by Fanstel Corporation, Taipei, IS GRANTED to the extent stated herein. IT IS FURTHER ORDERED that the petition for waiver IS GRANTED SUBJECT TO THE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-698A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-698A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-698A1.txt
  • charges. Any charges imposed by NSB on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against Network Service Billing, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-699A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-699A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-699A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Line System, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Line Systems,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-700A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-700A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-700A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against cordial Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-701A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-701A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-701A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-702A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-702A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-702A1.txt
  • imposed by Zoom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Birch Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Zoom-I-Net IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Birch
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-703A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-703A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-703A1.txt
  • charges. Any charges imposed by FRLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Flat Rate Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-704A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-704A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-704A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-705A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to the authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Telecommunications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-706A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Mediacom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-707A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-708A1.txt
  • charges imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-709A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Consolidated Billing Co. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-710A1.txt
  • given. We find that LDA has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDA's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent Communications Corp d/b/a Long Distance America Services IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294770,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-711A1.txt
  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to NSB at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Network Services Billing, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-712A1.txt
  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to Silv at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communications Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-713A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NSB for a refund of all charges paid to NSBfor those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Service Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-714A1.txt
  • charges. Any charges imposed by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-715A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-715A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-715A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the Verizon nor Silv may pursue any collection against Complainant for those charges. IT IS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-716A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-716A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-716A1.txt
  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to BNLD at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-720A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-720A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-720A1.txt
  • notified FRLD of the complaints and FRLD responded. We find that the complaints involve dial-around long distance services and not a switch of presubscribed long distance services. Thus, FRLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against FRLD, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 09-S002275 January 2, 2009 February 5, 2009 09-S0295086 December 17, 2008 February
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-721A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-721A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-721A1.txt
  • response and find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Verizon's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0295024, filed December 29, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-722A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-722A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-722A1.txt
  • by Touchtone on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Touchtone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Touchtone may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-723A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-723A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-723A1.txt
  • response and find that Preferred has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Preferred IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295127, filed January 23, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-724A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-724A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-724A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Cordia Communication Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-725A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-725A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-725A1.txt
  • by Zoom on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Zoom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Zoom may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-726A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-726A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-726A1.txt
  • by Cordia on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Cordia may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-727A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-727A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-727A1.txt
  • by Quasar on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Quasar may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-749A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-749A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-749A1.txt
  • at: http://www.fcc.gov/cgb/dro/trs.html#orders. For further information, please contact Dana Wilson, Consumer & Governmental Affairs Bureau, Disability Rights Office, at (202) 418-2247 (voice), (202) 418-7898 (TTY), or e-mail at Dana.Wilson@fcc.gov. ordering clauses Accordingly, IT IS ORDERED that, pursuant to sections 1, 2, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, and 225, and sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.316 & 1.3, this Order IS ADOPTED. IT IS FURTHER ORDERED that the traditional TRS Providers ARE GRANTED an extension of time, until June 29, 2009, to implement a system, as set forth in section 64.604(a)(4) of the Commission's rules, 47 C.F.R. § 64.604(a)(4), to automatically and immediately call an
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-902A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-902A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-902A1.txt
  • conditioned upon Verizon's provision of customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except the 30-day periods waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon New York, Inc., on April 13, 2009, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Erica H. McMahon, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-918A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-918A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-918A1.txt
  • by Dialtone on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Dialtone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Dialtone may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-919A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-919A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-919A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-920A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-920A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-920A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UCP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-921A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-921A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-921A1.txt
  • find that America Net has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that America Net's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0293835, filed June 30, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-922A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-922A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-922A1.txt
  • response and find that VLD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that VLD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against VLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002297, filed January 23, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-923A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-923A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-923A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-924A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-924A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-924A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-925A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-925A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-925A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-926A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-926A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-926A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-927A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-927A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-927A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-928A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-928A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-928A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NCT may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-929A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-929A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-929A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-932A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-932A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-932A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-933A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-933A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-933A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-934A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-934A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-934A1.txt
  • by MCC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MCC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-935A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-935A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-935A1.txt
  • notified Qwest of the complaint and Qwest responded on January 26, 2009. We find that, based on Qwest's response coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002278, filed January 5, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-938A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-938A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-938A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-939A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-939A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-939A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Dialtone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-940A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-940A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-940A1.txt
  • by LSI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LSI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-941A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-941A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-941A1.txt
  • by LSI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LSI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-942A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-942A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-942A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-943A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-943A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-943A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CWC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-944A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-944A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-944A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CWC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-945A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-945A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-945A1.txt
  • charges. Any charges imposed by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against Network Service Billing, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-946A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-946A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-946A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-947A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-947A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-947A1.txt
  • this Order, Embarq must notify the Commission and Complainant accordingly. Embarq also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBA must forward to Embarq an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-948A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-948A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-948A1.txt
  • and CFLI responded on March 20, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, CFLI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against CFLI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295368, filed March 9, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-949A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-949A1.txt
  • and MSTC responded on March 12, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, MSTC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MSTC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002328, filed March 3, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-950A1.txt
  • and LDD responded on March 11, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, LDD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LDD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295231, filed February 17, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-951A1.txt
  • response and find that Preferred has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Preferred's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Preferred IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295246, filed February 19, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-952A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-953A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-953A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-953A1.txt
  • and Sure responded on April 15, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Sure did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sure IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295495, filed March 24, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-954A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-954A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-954A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against NALD for a refund of all charges paid to NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBA must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-955A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-955A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-955A1.txt
  • AT&T, Inc. must notify the Commission and Complainant accordingly. AT&T, Inc. also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that SBA must forward to AT&T, Inc. an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-956A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-956A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-956A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-957A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-957A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-957A1.txt
  • by AOI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AOI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AOI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-958A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-958A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-958A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Integrated IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-959A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv Communications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-960A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Business
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-961A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-961A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-961A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-962A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-962A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-962A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-963A1.txt
  • imposed by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to BigRedWire.Com, Inc. at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-964A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-964A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-964A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Service Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-965A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-965A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-965A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-966A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-966A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-966A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Consumer Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Consumer may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-967A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-967A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-967A1.txt
  • carriers on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to Silv at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-968A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-968A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-968A1.txt
  • charges. Any charges imposed by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-969A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-969A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-969A1.txt
  • complaint and Primus responded on November 6, 2008. We find that the complaint pertains to a billing issue and not a switch of carriers. Therefore, we find that Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Primus Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294517, filed September 30, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-970A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-970A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-970A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified PNG of the complaint and PNG responded on January 21, 2009. Based on PNG's response, we find that PNG did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Power Net Global IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294900, filed December 2, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-971A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-971A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-971A1.txt
  • for service provided after this 30-day period shall be paid by the subscriber to AT&T and Total Call at the rates the subscriber was paying to their authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-972A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-972A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-972A1.txt
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T, Inc. IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294862, filed September 4, 2008. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-973A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-973A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-973A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Multiline Long Distance, Inc. GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-974A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-974A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-974A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Cavalier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier Telephone, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-975A1.txt
  • local exchange carrier (LEC), AT&T, Inc., and the LEC responded on February 2, 2009. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294703, filed October 31, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-976A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-976A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-976A1.txt
  • charges. Any charges imposed by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the AT&T nor Silv Communications may pursue any collection against Complainant for those charges. IT
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-977A1.txt
  • charges. Any charges imposed by XO on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against XO Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred nor XO
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-978A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-978A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-978A1.txt
  • charges. Any charges imposed by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-979A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-979A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-979A1.txt
  • charges imposed by Credo on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Credo Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-980A1.txt
  • AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-981A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-981A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-981A1.txt
  • AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-982A1.txt
  • MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CenturyTel Solutions, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-983A1.txt
  • Total on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Total
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-984A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-984A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-984A1.txt
  • Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-985A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-985A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-985A1.txt
  • Net must notify the Commission and Complainant accordingly. ABA Net also must notify the Complainant of his or her right to pursue a claim against NECC for a refund of all charges paid to NECC. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NECC Telecom, Inc. IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NECC must forward to ABA Net an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-986A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-986A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-986A1.txt
  • carrier (LEC), Alaska Communications Systems, and the LEC responded on March 9, 2009. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T, Inc. did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S294418, filed September 15, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-987A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-987A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-987A1.txt
  • notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against NLDS for a refund of all charges paid to the unauthorized carriers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Nationwide Long Distance Service ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1096A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1096A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1096A1.txt
  • Director for the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants GTC's waiver request. GTC may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models LA4829HER1, LA4829HER2, LA4821HER1, PowerTel 500, PowerTel 502, and PowerTel 501, filed by Global China Technology Limited, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1153A1.txt
  • charges imposed by Birch on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Birch Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1154A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against LSI for a refund of all charges paid to LSI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Line Systems, Inc. must forward to Verizon an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1155A1.txt
  • by LSI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1156A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1156A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1156A1.txt
  • charges imposed by PLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1158A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to MCI at the rates the subscriber was paying to MCI at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1159A1.txt
  • charges imposed by MLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Multiline Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1160A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Service Billing Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1199A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1199A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1199A1.txt
  • by UTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and UTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1200A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1200A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1200A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against United Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1201A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1201A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1201A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1202A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1203A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1203A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1203A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified MCI of the complaint and MCI responded on May 27, 2010. We find that MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002751, filed April 24, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1204A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1204A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1204A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1205A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1205A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1205A1.txt
  • of the complaint and MCI responded on April 30, 2010. We find that the complaint involves new service and not a switch of presubscribed long distance service. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297659, filed March 22, 2010. See 47 C.F.R. §§ 64.1100
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  • 64.1150 of the rules, we served the complaints and AT&T's responses on Complainants' LECs. We find that, based on AT&T's responses coupled with information received from Complainants' LECs, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T, Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED LOCAL COMPLAINT COMPLAINT RESPONSE CARRIER
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1207A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1207A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1207A1.txt
  • Preferred Billing on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Preferred Billing may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1208A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1208A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1208A1.txt
  • exchange carrier (LEC), Qwest Communications, Inc., and the LEC responded on April 6, 2010. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297534, filed February 16, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1209A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1209A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1209A1.txt
  • this Order, Sprint must notify the Commission and Complainant accordingly. Sprint also must notify the Complainant of his or her right to pursue a claim against CBS for a refund of all charges paid to CBS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CBS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CBS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1210A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1210A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1210A1.txt
  • Street responded on March 25, 2010. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Main Street IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297602, filed March 2, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1211A1.txt
  • by PNG on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PNG IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and PNG may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1212A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1212A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1212A1.txt
  • charges imposed by Pioneer on the subscribers for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to Verizon at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Telecom Management, Inc. d/b/a Pioneer Telephone ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1213A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1213A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1213A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleDias IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1214A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1214A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1214A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1215A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1215A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1215A1.txt
  • on Complainant's local exchange carrier (LEC), Verizon, and Verizon responded on April 22, 2010. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297443, filed January 25, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1216A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1216A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1216A1.txt
  • by Preferred on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Preferred nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1217A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1217A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1217A1.txt
  • and FRLD responded on April 20, 2010. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, FRLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against FRLD IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002738, filed March 30, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1218A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1218A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1218A1.txt
  • (LEC), TDS Telephone & Telegraph Co., and the LEC responded on April 21, 2010. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297075, filed October 22, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1219A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1219A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1219A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1220A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1220A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1220A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1221A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1221A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1221A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Clear Rate IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1222A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1222A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1222A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1235A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1235A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1235A1.txt
  • used to access their services. We extend this waiver until July 1, 2011, or until the Commission addresses pending petitions regarding CPE portability, whichever comes first. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to sections 151, 225, and 251(e) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, and 1.3, this ORDER IS ADOPTED. IT IS FURTHER ORDERED that, for VRS, the waivers of the one-line VCO, VCO-to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, and equal access to interexchange carrier requirements are hereby extended for one
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1297A1.txt
  • customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except that the 30-day timeframes for doing so are waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon New York Inc., on June 8, 2010, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1382A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1382A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1382A1.txt
  • to AT&T at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. AT&T must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MCI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1383A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1383A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1383A1.txt
  • and find that FSN obtained Complainant's electronic authorization to submit the carrier change in accordance with the Commission's rules. Therefore, we find that FSN's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against FSN IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297552, filed February 22, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1384A1.txt
  • notified Qwest of the complaint and Qwest responded on February 3, 2010. We find that, based on Qwest's response coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297382, filed January 14, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1385A1.txt
  • without Complainant's authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on May 21, 2010. We find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297882, filed April 17, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1386A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MLD Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1387A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1387A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1387A1.txt
  • by LDAI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDAI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDAI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1388A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1388A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1388A1.txt
  • by CRC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CRC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CRC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1389A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1389A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1389A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Silv may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1390A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1390A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1390A1.txt
  • by Birch on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Birch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Birch may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1391A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1391A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1391A1.txt
  • response, and telephone bill submitted by Complainant, the charge in question was a result of an operator assisted collect call from Mexico and not an unauthorized switch. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002721, filed March 8, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1392A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1392A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1392A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UTI Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1393A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1393A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1393A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1394A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1394A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1394A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MLDI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1395A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1396A1.txt
  • by NALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NALD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1397A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against TeleUno International ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the TeleUno
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1399A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1400A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1400A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1400A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1404A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1405A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MLDI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1406A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1406A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1406A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LaurenTel. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1407A1.txt
  • find that, based on AT&T's response coupled with information received from Complainant's local exchange carrier, the complaint involves a billing error and not a change in carriers. Thus, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297642, filed March 8, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1409A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Preferred Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Preferred Billing may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1411A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1412A1.txt
  • the authorized carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of their right to pursue a claim against NSB for a refund of all charges paid to NSB. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NSBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1413A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1413A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1413A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T, Inc. nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1414A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1414A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1414A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T, Inc. nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1415A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1415A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1415A1.txt
  • TeleUno on the subscribers for services provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to the the authorized carriers at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against TeleUno ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized changes occurred and TeleUno International nor the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1416A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1416A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1416A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Multiline Long Distance, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1419A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1419A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1419A1.txt
  • charges imposed by NALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Access Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1420A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1420A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1420A1.txt
  • charges imposed by NSB on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Service Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1421A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1421A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1421A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1422A1.txt
  • Inc. at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. AT&T Illinois must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Illinois IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1424A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1424A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1424A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1425A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1425A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1425A1.txt
  • to Qwest at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Qwest must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1427A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1427A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1427A1.txt
  • in question were a result of operator assisted calls and not an unauthorized switch. Moreover, Global Tel*Link's response is supported by the phone bill submitted by Complainant. Thus, GTL did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against GTL IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296046, filed June 10, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1428A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1428A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1428A1.txt
  • Street responded on August 31, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Main Street Telephone Company IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296428, filed July 30, 2009. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1429A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1429A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1429A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against TeleUno for a refund of all charges paid to TeleUno. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that TeleUno must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1430A1.txt
  • by CRC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CRC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CRC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1431A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1431A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1431A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1432A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1432A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1433A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1433A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1433A1.txt
  • by LSI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Line Systems Inc. may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1434A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1434A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1434A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1445A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1445A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1445A1.txt
  • VRS. Accordingly, we extend the waiver regarding treatment of toll free numbers in the iTRS Directory for an additional six months. Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, and 251(e), of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Order is ADOPTED, and that the Commission's requirement that toll free numbers and ten-digit geographic numbers not be directed to the same URI in the iTRS Directory is waived until February 4, 2011. or call the Consumer and Governmental Affairs Bureau . FEDERAL COMMUNICATIONS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1517A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1517A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1517A1.txt
  • more focused discussion. Accordingly, IT IS ORDERED, that the Motion for Extension of Comment Period, filed by CSDVRS, LLC, Convo Communications, LLC, Purple Communications, Inc. and Snap Telecommunications, Inc., IS DENIED. This action is taken pursuant to the authority provided in Section 1.46 of the Commission's rules, 47 C.F.R. § 1.46, and under delegated authority pursuant to Sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361. To request materials in accessible formats (such as Braille, large print, electronic files, or audio format), send an e-mail to fcc504@fcc.gov or call the Consumer and Governmental Affairs Bureau at 202-418-0530 (voice), 202-418-0432 (TTY). This Order can also be downloaded in Word and Portable Document Format at http://www.fcc.gov/cgb/dro/trs.html#orders. FEDERAL COMMUNICATIONS COMMISSION
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-158A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-158A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-158A1.txt
  • Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Consumer Telcom for a refund of all charges paid to Consumer Telcom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Consumer Telcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Consumer Telcom must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-159A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-160A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1613A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1613A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1613A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against UTI Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1614A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1614A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1614A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1615A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1615A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1615A1.txt
  • our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint's responses, coupled with information received from Complainants' local exchange carriers (LECs), Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 10-S002712 March 4, 2010 March 22, 2010 April 9,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1616A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1616A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1616A1.txt
  • MCI of the complaints, and Verizon responded on behalf of MCI. We find that, based on Verizon's responses, coupled with information received from Complainants' local exchange carriers (LECs), MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against MCI ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 10-S002725 March 11, 2010 April 22, 2010 July 23,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1617A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1617A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1617A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against SelecTel ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and SelecTel may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1618A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1618A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1618A1.txt
  • Street responded on April 16, 2010. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Main Street IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297765, filed March 30, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1619A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1619A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1619A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-161A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-161A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-161A1.txt
  • notified Airnex of the complaint and Airnex responded on July 13, 2009. We find that, based on Airnex's response coupled with information received from Complainant's local exchange carrier, Airnex did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Airnex IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295993, filed May 29, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1620A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1620A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1620A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1621A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1621A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1621A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1622A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1622A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1622A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1623A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1623A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1623A1.txt
  • on January 28, 2010. We find that, based on its response, a switch did not occur. Moreover, Complainant did not provide evidence indicating a switch to BNLD. Thus, BNLD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against BNLD IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297479, filed October 30, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1624A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1624A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1624A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1625A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1625A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1625A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDAI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1626A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1626A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1626A1.txt
  • to Windstream at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Windstream must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Windstream IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1627A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1627A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1627A1.txt
  • by UTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and UTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1628A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1628A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1628A1.txt
  • Level 3 Communications LLC (Level 3), and the LEC responded on July 23, 2010. We find that, based on Qwest's response coupled with information received from Complainant's LEC, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297852, filed April 12, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-162A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-162A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-162A1.txt
  • notified Primus of the complaint and Primus responded on August 3, 2009. We find that, based on Primus's response coupled with information received from Complainant's local exchange carrier, Primus did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Primus IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296241, filed July 6, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1632A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1632A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1632A1.txt
  • complaint and Verizon responded on behalf of MCI on April 29, 2009. We find that, based on Verizon's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297633, filed March 15, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1633A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1633A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1633A1.txt
  • complaint and Verizon responded on behalf of MCI on December 30, 2009. We find that, based on Verizon's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297177, filed December 1, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1636A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1636A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1636A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1637A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1637A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1637A1.txt
  • charges imposed by PLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1638A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1638A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1638A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1639A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1639A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1639A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Multiline for a refund of all charges paid to Multiline. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Multiline Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Multiline must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-163A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-163A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-163A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Consumer Telcom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1640A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1640A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1640A1.txt
  • WilTel's response on Complainant's local exchange carrier, AT&T, and AT&T responded on April 8, 2010. We find that, based on WilTel's response coupled with information received from AT&T, WilTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against WilTel Communications IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297283, filed December 15, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-165A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MLDI Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-166A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-166A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-166A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-167A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NCT for a refund of all charges paid to NCT. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NCT must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-168A1.txt
  • Preferred Billing on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-169A1.txt
  • by LDA on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither LDA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-170A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-170A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-170A1.txt
  • by LDA on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither LDA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-171A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-171A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-171A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Online Savings ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Online Savings may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-172A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-172A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-172A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Preferred Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Preferred Billing may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-173A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-173A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-173A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-174A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-174A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-174A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CSP IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-175A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-175A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-175A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-176A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-176A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-176A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against ATS ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ATS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-177A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-177A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-177A1.txt
  • Cox on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Sprint at the rate(s) the subscriber should have been paying to Sprint for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Sprint nor Cox
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-178A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-178A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-178A1.txt
  • by LDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-179A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-179A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-179A1.txt
  • by Preferred on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Preferred may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-180A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-180A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-180A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1817A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1817A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1817A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against United Telecom Inc., ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-181A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-181A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-181A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1820A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Birch IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-182A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-182A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-182A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-183A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-183A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-183A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against BNLD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-184A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-184A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-184A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1851A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1851A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1851A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communication Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1852A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1852A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1852A1.txt
  • by ANL on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America Net LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1853A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1853A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1853A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Cox for a refund of all charges paid to Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Cox must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1854A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1854A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1854A1.txt
  • charges imposed by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network Service Billing Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1855A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1855A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1855A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1856A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1856A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1856A1.txt
  • of the complaint and AT&T responded on May 7, 2010. We find that the complaint involves new service and not a switch from one carrier to another. Thus, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297737, filed March 29, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1857A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1857A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1857A1.txt
  • and LDD responded on December 3, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, LDD did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Long Distance Depot IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002631, filed November 20, 2009. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1858A1.txt
  • and CDL responded on July 29, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, CDL did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Connect Direct LD, Inc. IS DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296249, filed July 9, 2009.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1859A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1859A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1859A1.txt
  • customer notification and certification to the Commission that complies with all requirements of section 64.1120(e), except that the 30-day timeframes for doing so are waived herein. Ordering Clauses Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154, 258, and the authority delegated under sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, the waiver request filed by Verizon New England Inc., on September 2, 2010, IS GRANTED to the extent indicated herein. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Colleen Heitkamp, Chief Consumer Policy Division Consumer & Governmental Affairs Bureau See 2000 Biennial
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-185A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-185A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-185A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1864A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1864A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1864A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1865A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1865A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1865A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NLDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1866A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1866A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1866A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1867A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1867A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1867A1.txt
  • by Preferred on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Preferred may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1868A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1868A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1868A1.txt
  • by NetOne on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NetOne IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NetOne may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1869A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1869A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1869A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-186A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-186A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-186A1.txt
  • by LSI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LSI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LSI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1870A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1870A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1870A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1871A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1871A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1871A1.txt
  • by UTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and UTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1872A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1872A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1872A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1873A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1873A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1873A1.txt
  • fully absolved the Complainant of all charges assessed by ACN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ACN IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297646, filed March 17, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1874A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1874A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1874A1.txt
  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296761, filed September 2, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1875A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1875A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-1875A1.txt
  • on Complainant's local exchange carrier (LEC), Verizon, and Verizon responded on July 23, 2010. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002750, filed April 24, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-188A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-188A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-188A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296039, filed June 2, 2009. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-189A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-189A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-189A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CRCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-190A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-190A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-190A1.txt
  • to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaint and Verizon responded on August 12, 2009. We find that, based on Verizon's response, Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296245, filed July 6, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-191A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-191A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-191A1.txt
  • Complainant's local exchange carrier (LEC), Comcast, and the LEC responded on December 4, 2009. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002546, filed September 8, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-192A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-192A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-192A1.txt
  • by LDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-193A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-193A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-193A1.txt
  • response and find that LDCB has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that LDCB's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 08-S0294398, filed February 19, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-194A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-194A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-194A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2076A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2076A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2076A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2077A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2077A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2077A1.txt
  • by MLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and MLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2078A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2078A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2078A1.txt
  • by Comcast on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Comcast nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2079A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2079A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2079A1.txt
  • and Advantage responded on July 30, 2010. We find that the complaint involves a discount calling card service and not a switch of presubscribed long distance service. Thus, Advantage did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Advantage Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S02684415, filed June 1, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2081A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2081A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2081A1.txt
  • by United on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against United Telecom Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2083A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2083A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2083A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against America for a refund of all charges paid to America. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America Net LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that America must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2084A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2084A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2084A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Pulse Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2085A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2085A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2085A1.txt
  • charges imposed by CNBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Network Billing Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2086A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2086A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2086A1.txt
  • Street responded on June 21, 2010. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Main Street did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Main Street IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002784, filed June 2, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2087A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2087A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2087A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297028, filed October 27, 2009. See 47 C.F.R. §§ 64.1100
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2202A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2202A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2202A1.txt
  • Manager for the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Plantronics' waiver request. Plantronics may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models XLC3.4, XLC3.1, and XLC2, filed by Plantronics, Inc., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-225A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-225A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-225A1.txt
  • ... beginning after call set-up and concluding after the last message call unit'' (i.e., conversation time). Accordingly, IT IS ORDERED that, pursuant to the authority granted by sections 1, 4(i), 4(j), 5, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 155 and 225, and pursuant to the authority delegated in sections 0.141., 0.361, and 64.604 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361 and 64.604, the Interstate TRS Fund Administrator SHALL REMIT [REDACTED] to CSDVRS, attention William Banks, General Counsel, 600 Cleveland Street, Suite 1000, Clearwater, FL 33755 within 10 days of the date of this letter. . Sincerely, Joel Gurin Chief, Consumer and Governmental Affairs Bureau Letter from William Banks, General
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2288A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2288A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2288A1.txt
  • AT&T and Granite must notify the Commission and Complainant accordingly. AT&T and Granite also must notify the Complainant of its right to pursue a claim against BullsEye for a refund of all charges paid to BullsEye. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BullsEye Telecom, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BullsEye must forward to AT&T and Granite an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2379A1.txt
  • necessary to prepare full and informed comments and reply comments in this proceeding. Therefore, the revised comment and reply comment deadlines for the Bill Shock NPRM are January 10, 2011 and February 8, 2011, respectively. Accordingly, IT IS ORDERED that, pursuant to sections 4(i), 4(j), and 5(c) of the Communications Act, 47 U.S.C. §§ 154(i), 154(j), 155(c) and sections 0.141, 0.361, and 1.46 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and 1.46, the Joint Request for Extension of Comment and Reply Comment Deadlines filed by CTIA, the National Telecommunications Cooperative Association, the Rural Cellular Association, and the Rural Telecommunications Group in CG Docket Nos. 10-207 and 09-158 IS GRANTED. Federal Communications Commission Joel Gurin Chief, Consumer and Governmental Affairs
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2392A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2392A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2392A1.txt
  • LEC's response, the charges in question pertains to a billing problem relating to a calling card, and not a complaint involving an unauthorized switch of telecommunications services. Thus, UAT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against United American Technology IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297726, filed November 23, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2395A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2396A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber to TDS at the rates the subscriber was paying to TDS at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TDS nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2397A1.txt
  • by CRCI on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Clear Rate Communications, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2398A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2398A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2398A1.txt
  • by Clearworld on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Clearworld Communication ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the Clearworld
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2399A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2399A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2399A1.txt
  • ATC's response, the charges in question pertains to a billing problem relating to a calling card, and not a complaint involving an unauthorized switch of telecommunications services. Thus, ATC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Advantage Telecommunications Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002993, filed August 19, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2401A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2401A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2401A1.txt
  • on June 7, 2010. We find that, based on its response, the complaint involves a voice message service and not a switch of presubscribed telecommunications service. Thus, Lauren Tel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Lauren Tel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002766, filed May 18, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2402A1.txt
  • Complainant's local exchange carrier (LEC), Qwest, and the LEC responded on September 9, 2010. We find that, based on Qwest's response coupled with information received from Complainant's LEC, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel Telecommunications, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296732, filed August 24, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-2404A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear World Communications ISGRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-253A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-253A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-253A1.txt
  • is inapplicable, and there is therefore no reason to waive the telephone directory requirement. ordering clause Accordingly, IT IS ORDERED that, pursuant to sections 4(i) and 713 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i) and 613, section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, and the authority delegated pursuant to sections 0.141 and 0.361 of the Commission's rules (47 C.F.R. §§ 0.141 and 0.361), 47 C.F.R. § 79.1(i)(1) and (i)(2) IS WAIVED to the extent described herein. FEDERAL COMMUNICATIONS COMMISSION Joel Gurin Chief Consumer and Governmental Affairs Bureau 47 C.F.R. § 79.1. See Closed Captioning of Video Programming, Closed Captioning Requirements for Digital Television Receivers, CG Docket No. 05-231, ET Docket No. 99-254, Declaratory
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-301A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-301A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-301A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communications, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-302A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-302A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-302A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Silv must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-314A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-314A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-314A1.txt
  • with hearing or speech disabilities residing in the United States may obtain from them, and be registered with, a ten-digit NANP number. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to the authority contained in Sections 1, 2, 4(i), and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, 154(i), and 225, and Sections 0.141, 0.361 and 1.2 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361 and 1.2, this Declaratory Ruling IS hereby ADOPTED. IT IS FURTHER ORDERED that this Declaratory Ruling shall become effective upon release. or call the Consumer and Governmental Affairs Bureau . FEDERAL COMMUNICATIONS COMMISSION Joel Gurin Chief Consumer and Governmental Affairs Bureau TRS is defined in section 225 of the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-320A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-320A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-320A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-321A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-321A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-321A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-322A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-322A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-322A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NALD for a refund of all charges paid to NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NALD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-323A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-323A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-323A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-324A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-324A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-324A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CNBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-325A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-325A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-325A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against ISI for a refund of all charges paid to ISI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ISI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ISI must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-326A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-326A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-326A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-327A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-327A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-327A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-328A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-328A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-328A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MLDI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-329A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-329A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-329A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ISI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-330A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-330A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-330A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-331A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-331A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-331A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that BNLD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-332A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-332A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-332A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-333A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-333A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-333A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-334A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-334A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-334A1.txt
  • this Order, Williams must notify the Commission and Complainant accordingly. Williams also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NLDS must forward to Williams an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-335A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-335A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-335A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NSBI for a refund of all charges paid to NSBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NSBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-336A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-336A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-336A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ISI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-337A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-337A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-337A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-338A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-338A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-338A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-339A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-339A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-339A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-508A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-508A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-508A1.txt
  • this Order, Pulse must notify the Commission and Complainant accordingly. Pulse also must notify the Complainant of his or her right to pursue a claim against AT&T for a refund of all charges paid to AT&T. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that AT&T must forward to Pulse Telecom an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-509A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-509A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-509A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against CTI for a refund of all charges paid to CTI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Consumer Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CTI must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-511A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-511A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-511A1.txt
  • by Inmark on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Inmark, Inc. d/b/a Preferred Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-512A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-512A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-512A1.txt
  • by Verizon on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-513A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-513A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-513A1.txt
  • carriers must notify the Commission and Complainants accordingly. The authorized carriers also must notify the Complainants of his or her right to pursue a claim against Inmark for a refund of all charges paid to Inmark. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Inmark, Inc. d/b/a Preferred Billing ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Inmark must forward to the authorized carriers an amount equal to 150% of all charges paid by the subscribers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-514A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-514A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-514A1.txt
  • charges imposed by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-515A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-515A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-515A1.txt
  • charges imposed by LCC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legents Communications Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-516A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-516A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-516A1.txt
  • by Spectrotel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor Spectrotel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-517A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-517A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-517A1.txt
  • by ISI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Integrated Services, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ISI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-518A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-518A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-518A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-519A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-519A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-519A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-525A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-525A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-525A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to the authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Century Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-526A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-526A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-526A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Multiline Long Distance, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-527A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-527A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-527A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-528A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-528A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-528A1.txt
  • Sprint Nextel must notify the Commission and Complainant accordingly. Sprint Nextel also must notify the Complainant of his or her right to pursue a claim against LDC for a refund of all charges paid to LDC. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDC must forward to Sprint Nextel an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-529A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-529A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-529A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002436, filed June 11, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-532A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-532A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-532A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-533A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-533A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-533A1.txt
  • charges imposed by NALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Access Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-537A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-537A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-537A1.txt
  • charges imposed by LDA on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither LDA
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-538A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-538A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-538A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-539A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-539A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-539A1.txt
  • charges imposed by NALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against National Access Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-544A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-544A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-544A1.txt
  • Online Savings on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Online Savings, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-545A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-545A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-545A1.txt
  • by NCT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither NCT nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-546A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-546A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-546A1.txt
  • U.S. Telecom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against U.S. Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither U.S. Telecom
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-547A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-547A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-547A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against TeleUno IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-548A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-548A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-548A1.txt
  • KoolTel responded on October 22, 2009. We find that the complaint involves voiceover internet provider (VIP) service and not a switch of Complainant's presubscribed long distance service. Thus, KoolTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against KoolTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296839, filed September 15, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-549A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-549A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-549A1.txt
  • and Norristown responded on October 27, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Norristown did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Norristown IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296952, filed October 13, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-550A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-550A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-550A1.txt
  • and Mainstreet responded on November 9, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Mainstreet did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Mainstreet IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002600, filed October 18, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-551A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-551A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-551A1.txt
  • the complaint and U.S. Telecom responded on July 7, 2009. We find that, based on U.S. Telecom's response coupled with information received from Complainant's local exchange carrier, U.S. Telecom did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against U.S. Telecom IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295997, filed June 2, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-552A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-552A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-552A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-553A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-553A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-553A1.txt
  • this Order, Cox must notify the Commission and Complainant accordingly. Cox also must notify the Complainant of his or her right to pursue a claim against Quasar for a refund of all charges paid to Quasar. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Quasar must forward to Cox an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-554A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-554A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-554A1.txt
  • by Startec on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Startec may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-555A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-555A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-555A1.txt
  • Tele Circuit on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Tele Circuit IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Tele Circuit may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-559A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-559A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-559A1.txt
  • by Startec on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Startec may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-560A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-560A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-560A1.txt
  • by PTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against PTI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and PTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-561A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-561A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-561A1.txt
  • our rules, we notified Sprint of the complaints and Sprint responded. We find that, based on Sprint's responses, coupled with information received from Complainants' local exchange carriers (LECs), Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 09-S002576 October 7, 2009 November 2, 2009 December 18,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-562A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-562A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-562A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CTI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CTI may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-563A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-563A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-563A1.txt
  • notified AT&T of the complaint and AT&T responded on August 21, 2009. We find that, based on AT&T's response coupled with information received from Complainant's local exchange carrier, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002494, filed July 22, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-564A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-564A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-564A1.txt
  • notified MCI of the complaint and MCI responded on October 9, 2009. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002548, filed September 9, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-593A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-593A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-593A1.txt
  • we do not think that such a lengthy extension will be necessary, and so grant a second four-month extension. Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, 251(e), and 255 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, 251(e), and 255, and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Order is ADOPTED, and that the Commission's requirement that toll free numbers and ten-digit geographic numbers not be directed to the same URI in the iTRS Directory is waived until August 4, 2010. IT IS FURTHER ORDERED that the Request to Extend Waiver filed
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-705A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-705A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-705A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against MLD for a refund of all charges paid to MLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither MLD
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-706A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-706A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-706A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against Preferred for a refund of all charges paid to Preferred. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-707A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-707A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-707A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-708A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-708A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-708A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Access IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-709A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-709A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-709A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Legent Communications Corporation d/b/a Long Distance America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-710A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-710A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-710A1.txt
  • this Order, Centurylink must notify the Commission and Complainant accordingly. Centurylink also must notify the Complainant of his or her right to pursue a claim against MLDI for a refund of all charges paid to MLDI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Business Network Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-711A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-711A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-711A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NALD for a refund of all charges paid to NALD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither NALD
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-712A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-712A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-712A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Integrated Services, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-713A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-713A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-713A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-714A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-714A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-714A1.txt
  • by UAT on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither UAT nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-741A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-741A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-741A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against MLD for a refund of all charges paid to MLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Multiline Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Multiline Long Distance must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-742A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-742A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-742A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Opex Communications at the rates the subscriber was paying to Opex Communications at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against New Century Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Opex
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-743A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-743A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-743A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ACN Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-744A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-744A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-744A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • Engineer of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Fanstel's waiver request. Fanstel may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models C5630 and C5626, filed by Fanstel Corporation, Taipei, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-92A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-92A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-92A1.txt
  • of Appendix B in the Wireless Microphone Report and Order. We hereby adopt the consumer disclosure text as required by the Commission. The consumer disclosure text is in the Appendix to this order. Accordingly, IT IS ORDERED that, pursuant to Section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), and Sections 0.131, 0.141, 0.331, and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.131, 0.141, 0.331, and 0.361, the consumer disclosure text in the Appendix to this ORDER is hereby ADOPTED. FEDERAL COMMUNICATIONS COMMISSION Ruth Milkman Chief Wireless Telecommunications Bureau Joel Gurin Chief Consumer and Governmental Affairs Bureau APPENDIX - Consumer Disclosure Text CONSUMER ALERT . Revisions to Rules Authorizing the Operation of Low Power Auxiliary
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-92A1_Rcd.pdf
  • Appendix B. 367 Federal Communications Commission DA 10-92 and Order.4We hereby adopt the consumer disclosure text as required by the Commission. The consumer disclosure text is in the Appendix to this order. 4. Accordingly, IT IS ORDERED that, pursuant to Section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), and Sections 0.131, 0.141, 0.331, and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.131, 0.141, 0.331, and 0.361, the consumer disclosure text in the Appendix to this ORDER is hereby ADOPTED. FEDERAL COMMUNICATIONS COMMISSION Ruth Milkman Chief Wireless Telecommunications Bureau Joel Gurin Chief Consumer and Governmental Affairs Bureau 4Id. at ¶ 99. 368 Federal Communications Commission DA 10-92 APPENDIX ­Consumer Disclosure Text CONSUMER ALERT Most users
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  • to Sections 1.719 and 64.1150 of our rules, we notified HTSC of the complaint and HTSC responded on June 5, 2009. We find that, based on its response HTSC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against HTSC IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295662, filed April 23, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-945A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-945A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-945A1.txt
  • without Complainants' authorization. Pursuant to Sections 1.719 and 64.1150 of our rules, we notified Verizon of the complaints and Verizon responded. Based on Verizon's responses, we find that Verizon did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Verizon, Inc. ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE 09-S002571 September 29, 2009 November 6, 2009 09-S0296866 September 23, 2009 October
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  • fully absolved the Complainant of all charges assessed by MCI in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI, Inc. IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 9-S002437, filed June 12, 2009. See 47 C.F.R. §§
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  • to Consolidated at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Consolidated must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Consolidated IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither PNG
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-948A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-948A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-948A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Sprint
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-949A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-949A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-950A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-950A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-950A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Network IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-951A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-951A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-951A1.txt
  • by NALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NALD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-952A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-952A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-952A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NSBI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NSBI may not pursue
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  • by ISI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ISI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and ISI may not pursue
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  • responded on September 24, 2009. We find that, based on its response, the complaint involved new service and not a change from an earlier carrier to AT&T. Thus, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002530, filed August 22, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-959A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-959A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-959A1.txt
  • on October 26, 2009. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Call For Less Inc. did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Call For Less Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296864, filed September 22, 2009. See
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-960A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-960A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-960A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Com Tech, LLC at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Qwest or
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  • charges imposed by Startec on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T Corporation IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • Complainant's local exchange carrier (LEC), AT&T, and the LEC responded on April 8, 2010. We find that, based on Qwest's response coupled with information received from Complainant's LEC, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002574, filed October 2, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-963A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-963A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-963A1.txt
  • ... beginning after call set-up and concluding after the last message call unit'' (i.e., conversation time). Accordingly, IT IS ORDERED that, pursuant to the authority granted by sections 1, 4(i), 4(j), 5, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 155 and 225, and pursuant to the authority delegated in sections 0.141., 0.361, 1.3 and 64.604 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3 and 64.604, the Interstate TRS Fund Administrator SHALL REMIT to Sorenson by electronic funds transfer at the next regularly monthly disbursement. If you have any questions concerning this matter, please contact Gregory Hlibok, Disability Rights Office, Consumer and Governmental Affairs Bureau, FCC, at (202) 559-5158 (voice or
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against BNLD for a refund of all charges paid to BNLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Business Network Long Distance must forward to Verizon an amount equal to 150% of all charges paid by the subscriber
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  • by UTI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against United Telecom, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
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  • Complainant's local exchange carrier (LEC), AT&T, and the LEC responded on April 2, 2010. We find that, based on MCI's response coupled with information received from Complainant's LEC, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against MCI IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002588, filed October 10, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-968A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-968A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-968A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on March 25, 2010. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297102, filed November 10, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-975A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-975A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-975A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against CNBI ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-976A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-976A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-976A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T, Inc. at the rates the subscriber was paying to AT&T, Inc. at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-977A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-977A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-977A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NSBI Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-978A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-978A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-978A1.txt
  • 30-day period shall be paid by the subscribers to the their respective authorized carrier at the rates the subscribers were paying to the respective authorized carrier at the time of unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against New Century Telecom, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-979A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-979A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-979A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MLDI Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-980A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-980A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-980A1.txt
  • by Advantage on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Advantage Long Distance, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-981A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-981A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-981A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against UTI, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-982A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-982A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-982A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Line Systems, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-983A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-983A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-983A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against SBA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-984A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-984A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-10-984A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Silv Communication, Inc. ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1159A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1159A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1159A1.txt
  • used to access their services. We extend this waiver until July 1, 2012, or until the Commission addresses pending petitions regarding CPE portability, whichever comes first. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to sections 151, 225, and 251(e) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, and 1.3, this ORDER IS ADOPTED. IT IS FURTHER ORDERED that, for VRS, the waivers of the one-line VCO, VCO-to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, and equal access to interexchange carrier requirements are hereby extended for one
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1278A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1278A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1278A1.txt
  • fully absolved the Complainant of all charges assessed by Sprint in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Sprint IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295078, filed January 14, 2008. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1279A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1279A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1279A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002630, filed November 17, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1280A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1280A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1280A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Qwest IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1281A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1281A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1281A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1282A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1282A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1282A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1283A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1283A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1283A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NCT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1284A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1284A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1284A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against PLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1285A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1285A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1285A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BRW IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1286A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1286A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1286A1.txt
  • by LDA on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither LDA nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1287A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1287A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1287A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1288A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1288A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1288A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Comcast IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1290A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1290A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1290A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1292A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1292A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1292A1.txt
  • by NSBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Frontier at the rates the subscriber was paying to Frontier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Network Service Billing, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1293A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1293A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1293A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1294A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1294A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1294A1.txt
  • by Frontier on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Frontier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Frontier may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1295A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1295A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1295A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Zoom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Zoom may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1296A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1296A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1296A1.txt
  • response and find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Verizon's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 11-S2993849, filed February 23, 2011. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1297A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1297A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1297A1.txt
  • rules, we served each Complainant's local exchange carrier (LEC), and the LEC responded. We find that, based on AT&T's response coupled with information received from each Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF DATE OF LEC COMPLAINT COMPLAINT RESPONSE RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1298A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1298A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1298A1.txt
  • response and find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 11-S3100158, filed April 14, 2011. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1299A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1299A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1299A1.txt
  • AT&T's response coupled with information received from Complainant's LEC, the complaint pertains to a billing issue and not a switch of presubscribed telecommunications services. Therefore, we find that AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S003030, filed October 15, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1300A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1300A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1300A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on June 30, 2009. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295620, filed April 6, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1301A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1301A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1301A1.txt
  • carrier (LEC), Qwest Communications, Inc. (Qwest), and the LEC responded on April 8, 2009. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297089, filed November 5, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1302A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1302A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1302A1.txt
  • rules, we served each Complainant's local exchange carrier (LEC), and the LEC responded. We find that, based on Sprint's response coupled with information received from each Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Sprint ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF DATE OF LEC COMPLAINT COMPLAINT RESPONSE RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1303A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1303A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1303A1.txt
  • reviewed the TPVs and find that Cordia has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Therefore, we find that Cordia's actions did not result in unauthorized changes in Complainants' telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against National Access Long Distance, Inc. ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF COMPLAINT COMPLAINT RESPONSE
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1304A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1304A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1304A1.txt
  • fully absolved the Complainant of all charges assessed by FSN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Full Service Network IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2844741, filed October 28, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1305A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1305A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1305A1.txt
  • America Net on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1306A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1306A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1306A1.txt
  • by TeleDias on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleDias Communications, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TeleDias
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1307A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1307A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1307A1.txt
  • by TeleUno on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleUno, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TeleUno nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1308A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1308A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1308A1.txt
  • response and find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cordia's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cordia IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2865147, filed November 15, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1334A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1334A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1334A1.txt
  • by MLDI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Multiline Long Distance, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1335A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1335A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1335A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-137A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-137A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-137A1.txt
  • charges imposed by LDCB on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Integra at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDCB IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither LDCB
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1387A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1387A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1387A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to VTX Telecom at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Airnex Communications, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1388A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1388A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1388A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Startec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1389A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1389A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1389A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDCB for a refund of all charges paid to LDCB. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Long Distance Consolidated Billing Co., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDCB must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-138A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-138A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-138A1.txt
  • charges imposed by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Integra at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither NLDS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1390A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1390A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1390A1.txt
  • by LDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Services IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1391A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1391A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1391A1.txt
  • America Net on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1394A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1394A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1394A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1395A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1395A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1395A1.txt
  • Preferred Billing on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Preferred Billing IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1396A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1396A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1396A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Billing Services of America ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-139A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-139A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-139A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Nationwide Long Distance Services ISGRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1404A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1404A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1404A1.txt
  • by AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1405A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1405A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1405A1.txt
  • by ISI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ISI, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1407A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1407A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1407A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against ISI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1408A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1408A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1408A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1409A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1409A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1409A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-140A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-140A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-140A1.txt
  • to Cox at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Cox must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1410A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1410A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1410A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against NALD ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NALD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1411A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1411A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1411A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Business
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1412A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1412A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1412A1.txt
  • notified MCI of the complaint and MCI responded on February 18, 2010. We find that, based on MCI's response coupled with information received from Complainant's local exchange carrier, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297445, filed January 25, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-141A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-141A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-141A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Charter IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1422A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1422A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1422A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BNLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BNLD may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-142A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-142A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-142A1.txt
  • by CWCC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CWCC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither CWCC nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-143A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-143A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-143A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Convergia IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-144A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-144A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-144A1.txt
  • imposed by MCI on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Time Warner at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Time
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-145A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-145A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-145A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Qwest at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. c/o Intercontrollers, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-146A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-146A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-146A1.txt
  • the subscriber for service provided after this 30-day period shall be paid by the subscriber to Century Tel at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1472A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1472A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1472A1.txt
  • Director of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Xingtel's waiver request. Xingtel may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models Amplidect350 and Amplidect350HS, filed by Xingtel Xiamen Group Co., Ltd., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-148A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-148A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-148A1.txt
  • Qwest's response on Complainant's local exchange carrier, Verizon, and Verizon responded on November 24, 2010. We find that, based on Qwest's response coupled with information received from Verizon, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest Communications, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0295926, filed May 27, 2009. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-149A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-149A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-149A1.txt
  • IDT's response on Complainant's local exchange carrier, AT&T, and AT&T responded on November 23, 2010. We find that, based on IDT's response coupled with information received from AT&T, IDT did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against IDT Corporation IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296885, filed September 25, 2009. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-150A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-150A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-150A1.txt
  • We find that, based on AT&T's response coupled with information received from Verizon, the complaint involves a billing issue, and not a switch of presubscribed telecommunications services. Therefore, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2746919, filed August 9, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-151A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-151A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-151A1.txt
  • find that, based on AT&T's response, the complaint pertains to a service problem relating to VoIP service, which currently is not subject to the Commission's slamming rules. Thus, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T, Inc. IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2721413, filed July 15, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-152A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-152A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-152A1.txt
  • Verizon, and Verizon responded on November 24, 2010. We find that, based on AT&T's response coupled with information received from Verizon, the complaint involves a billing issue. Therefore, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2784447, filed September 7, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-153A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-153A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-153A1.txt
  • response, the charges in question pertains to a toll free number for dial around, and not a complaint involving an unauthorized switch of telecommunications services. Thus, Talk for Less did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Talk for Less IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002995, filed September 1, 2010. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1542A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1542A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1542A1.txt
  • waiver request will not undermine the purposes of the rules and goals of the VRS program. ordering clauses ACCORDINGLY, IT IS ORDERED that, pursuant to the authority contained in sections 1, 2, 4 and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, 154 and 225, and pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361, the requests for waiver filed by Deaf Link, Inc., NorthStar Relay, LLC, and ONE Technologies, LLC, of section 64.604(c)(5)(iii)(N)(1)(i), (ii), and (iv), as applicable, ARE DENIED, and the requests for waiver of section 64.604(c)(5)(iii)(N)(1)(iii) ARE DISMISSED AS MOOT. IT IS FURTHER ORDERED that, pursuant to authority delegated under sections 0.141
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-154A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-154A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-154A1.txt
  • exchange carrier (LEC), Qwest Communications, Inc., and the LEC responded on September 9, 2010. We find that, based on LCR's response coupled with information received from Complainant's LEC, LCR did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LCR IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002728, filed March 19, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-155A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-155A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-155A1.txt
  • complaint and OSBA responded on October 6, 2010. We find that, based on its response, the complaint does not involve a switch of presubscribed telecommunications service provider. Thus, OSBA did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Official Small Business Association IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2806974, filed August 16, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-160A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-160A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-160A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against NLDS for a refund of all charges paid to NLDS. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nationwide Long Distance Service, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that NLDS must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-161A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-161A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-161A1.txt
  • the complaint and Frontier Communications Solutions (Frontier) responded on September 10, 2010. We find that, based on Qwest's response coupled with information received from Complainant's local exchange carrier, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2685142, filed June 15, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-162A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-162A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-162A1.txt
  • exchange carrier (LEC), AT&T Illinois (AT&T), and the LEC responded on September 29, 2010. We find that, based on Qwest's response coupled with information received from Complainant's LEC, Qwest did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Qwest IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0297237, filed December 9, 2009. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-163A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-163A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-163A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Communicate Technological Systems, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-164A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-164A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-164A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to CenturyLink at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LDC Telecommunications, Inc. c/o Intercontroller, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-165A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-165A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-165A1.txt
  • this Order, Cox must notify the Commission and Complainant accordingly. Cox also must notify the Complainant of his or her right to pursue a claim against TeleDias for a refund of all charges paid to TeleDias. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against TeleDias IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TeleDias nor Cox
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1666A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1666A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1666A1.txt
  • upon Sprint's Response and the information provided by AT&T, we find that Sprint's actions did not violate the Commission's carrier change rules. Accordingly, we set aside the Division Order and grant the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Sprint on July 7, 2009, IS GRANTED and the complaint filed against Sprint on April 14, 2009, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION William D. Freedman Acting Deputy Chief Consumer
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  • by the Commission. Accordingly, we affirm the finding of the Division that BNLD violated the Commission's carrier change rules by not responding to the complaint within 30 days. We therefore deny the Petition. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the Petition for Reconsideration filed by Business Network Long Distance on July 10, 2009, IS DENIED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION William D. Freedman Acting Deputy Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of
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  • the Commission alleging a violation of the Act must do within two years of the violation.'' We agree that the complaint was not filed within the required two years of the alleged violation. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by LoTel, Inc. d/b/a Coordinated Billing Services on July 27, 2010, IS GRANTED and the complaint filed against LoTel, Inc. d/b/a Coordinated Billing Services on March 18, 2010, IS DISMISSED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS
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  • a VoIP provider, Charter did not violate the Commission's carrier change rules, which do not apply to such services. Therefore, we set aside the Division Order, grant the Petition, and dismiss the complaint. III. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361, 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.106, 1.719, the petition filed by Charter Communications on February 22, 2011, IS GRANTED and the complaint filed against Charter on November 22, 2010, IS DISMISSED. IT IS FURTHER ORDERED that this Order is effective UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION William D. Freedman Acting Deputy Chief Consumer &
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  • by America on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against America Net, LLC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-167A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-167A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-167A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Nationwide Long Distance Service ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-168A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-168A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-168A1.txt
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-169A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-169A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-169A1.txt
  • charges imposed by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Qwest at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Nationwide Long Distance Service IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
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  • notified Norristown of the complaints and Norristown responded. We find that the complaints involve dial-around long distance services and not a switch of presubscribed long distance services. Thus, Norristown did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Norristown Telephone ARE DENIED. 6. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF AUTHORIZED COMPLAINT COMPLAINT CARRIER CARRIER
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  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Silv for a refund of all charges paid to Silv. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv Communication IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Silv must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies of any
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-173A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-173A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-173A1.txt
  • Complainant's local exchange carrier, Hawaiian Telecom, and Hawaiian Telecom responded on April 9, 2010. We find that, based on AT&T's response coupled with information received from Hawaiian Telecom, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T, Inc. IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002676, filed January 9, 2010. See 47 C.F.R.
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  • of the Convo Waiver Request pertaining to section 64.604(a)(7). ordering clauses ACCORDINGLY, IT IS ORDERED that, pursuant to sections 1, 2, 4 and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, 154 and 225, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, and pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361, the request for temporary waiver filed by Convo Communications, LLC of section 64.604(c)(5)(iii)(N)(1)(i-ii) of the Commission's rules IS GRANTED to the extent discussed above. IT IS FURTHER ORDERED that the request for waiver of section 64.604(c)(5)(iii)(N)(1)(iii) IS DISMISSED AS MOOT. IT IS FURTHER ORDERED that the request of Convo Communications,
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  • by HTSC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Hawaiian Telcom Services Company IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1815A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1815A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1815A1.txt
  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC Telecommunications, Inc. c/o Intercontrollers, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
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  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against ISI for a refund of all charges paid to ISI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Network Billing Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ISI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1817A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1817A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1817A1.txt
  • response and find that NALD has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that NALD's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against National Access Long Distance, Inc., IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296365, filed July 16, 2009.
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  • by CNBI on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Network Billing Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CNBI
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1820A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against CNBI for a refund of all charges paid to CNBI. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Communications Network Billing Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that CNBI must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1821A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Optic Internet Protocol, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1849A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1849A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1849A1.txt
  • by LDCB on the subscriber for service provided after this 30-day period shall be paid by the subscribers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against LDCB Net, LLC ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1860A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1860A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1860A1.txt
  • circumstances, we conclude that granting a 14-day extension of time to December 5, 2011 to file reply comments serves the public interest and extend the reply comment deadline to Monday, December 5, 2011. 4. Accordingly, IT IS ORDERED, pursuant to Sections 4(i) and 4(j) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i), (j), and Sections 0.141, 0.361, and 1.46 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361, 1.46, that the Motion for Extension of Time to File Reply Comments filed by the National Association of State Utility Consumer Advocates IS GRANTED to the extent indicated herein and IS OTHERWISE DENIED, and the deadline for filing reply comments in response to the Cramming NPRM IS EXTENDED to
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1868A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1868A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1868A1.txt
  • exists for further extension of the stay. ACCORDINGLY, IT IS ORDERED that, pursuant to the authority contained in sections 1, 2, 4 and 225 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 152, 154 and 225, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, and pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141 and 0.361, the Motion to Extend Stay filed by Gallaudet University IS DENIED. IT IS FURTHER ORDERED that this Order SHALL BE EFFECTIVE upon release. FEDERAL COMMUNICATIONS COMMISSION Joel Gurin Chief, Consumer and Governmental Affairs Bureau See Gallaudet University, Motion to Extend Stay, CG Docket No. 10-51 (filed Oct. 31, 2011) (Motion).
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2064A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2064A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2064A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Access Point at the rates the subscriber was paying to Access Point at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Access Point
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2065A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2065A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2065A1.txt
  • by BCN on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against BCN Telecom, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and BCN may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2066A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2066A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2066A1.txt
  • by NLDS on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against NLDS IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and NLDS may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2067A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2067A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2067A1.txt
  • charges imposed by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC Telecom IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither LDC Telecom,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2068A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2068A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2068A1.txt
  • fully absolved the Complainant of all charges assessed by Verizon in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Verizon Long Distance, IS RESOLVED. IT IS FURTHERED ORDERED that this Order is effective upon release FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296349, filed July 13, 2009. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2081A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2081A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2081A1.txt
  • by Advantage on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Advantage Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2082A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2082A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2082A1.txt
  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to TDS Telecom at the rates the subscriber was paying to TDS Telecom at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Quasar Communications Corp. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither TDS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2083A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2083A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2083A1.txt
  • by Spectrotel on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Spectrotel IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Spectrotel
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2084A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2084A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2084A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Verizon may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2085A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2085A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-2085A1.txt
  • fully absolved the Complainant of all charges assessed by RRLD in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Reduced Rate Long Distance IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S0296682, filed August 11, 2009. See 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-211A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-211A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-211A1.txt
  • interest. Specifically, a six-month extension will allow the Commission to consider the record in response to our iTRS Toll Free NPRM. Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, and 251(e), of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Order IS ADOPTED, and that the Commission's requirement that toll free numbers and ten-digit geographic numbers not be directed to the same URI in the iTRS Directory is waived until August 4, 2011. or call the Consumer and Governmental Affairs Bureau . FEDERAL COMMUNICATIONS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-269A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-269A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-269A1.txt
  • generally is required. Other requirements pertaining to oral and written presentations are set forth in section 1.1206(b) of the rules. . Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, and 251(e), of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Order IS ADOPTED, and that comments in this proceeding are now due on February 28, 2011, and replies are due on March 7, 2011. IT IS FURTHER ORDERED, pursuant to sections 1, 4(i) and 251(e) of the Communications Act of 1934, as amended, 47
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-355A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-355A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-355A1.txt
  • spare pool where they will become available on a first-come, first-served basis to any subscriber, including EPS, via a RespOrg request. Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, and 251(e), of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Declaratory Ruling IS ADOPTED. FEDERAL COMMUNICATIONS COMMISSION Sharon E. Gillett Chief Wireline Competition Bureau Transaction Network Services, Inc., TSYS Acquiring Solutions, LLC, and Electronic Payment Systems, LLC, Regarding FCC Jurisdiction and RespOrg Responsibilities to Comply with Part 52 of the FCC's Rules and the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-362A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-362A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-362A1.txt
  • Director for the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants GTC's waiver request. GTC may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models VL4834PER1, LL4824HER1, VG4831PER0, LG4821HER1, PowerTel 680, PowerTel 580 combo, PowerTel 601, and PowerTel 501, filed by Global China Technology Limited, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-363A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-363A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-363A1.txt
  • Director for the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants GTC's waiver request. GTC may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models LL4822HER1, LL4822HER2, LG4821HER1, PowerTel 580 and PowerTel 501, filed by Global China Technology Limited, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-364A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-364A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-364A1.txt
  • Director for the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants GTC's waiver request. GTC may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models GL4823HER0. GL4820HER0, PowerTel 58, and PowerTel 57, filed by Global China Technology Limited, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-366A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-366A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-366A1.txt
  • Management for the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants CCT's waiver request. CCT may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models 30233SE1 and 30234SE1, filed by CCT Tech USA, Inc., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-374A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-374A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-374A1.txt
  • fully absolved the Complainant of all charges assessed by FSN in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Full Service Network IS RESOLVED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0297732, filed March 24, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-375A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-375A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-375A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2814988, filed October 14, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-376A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-376A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-376A1.txt
  • this Order, Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against DLD for a refund of all charges paid to DLD. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against DLD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that ALD must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-377A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-377A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-377A1.txt
  • by Reliant on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Reliant Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-378A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-378A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-378A1.txt
  • by ALD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against ALD IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither ALD nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-379A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-379A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-379A1.txt
  • to LaJicarita at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. LaJicarita must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against LaJicarita IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LaJicarita may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-380A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-380A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-380A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-381A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-381A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-381A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against MCI IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-383A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-383A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-383A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on November 24, 2010. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002999, filed September 11, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-384A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-384A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-384A1.txt
  • response and find that Verizon has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Verizon's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2754999, filed August 17, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-385A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-385A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-385A1.txt
  • Complainant's local exchange carrier (LEC), AT&T, and the LEC responded on December 30, 2010. We find that, based on WilTel's response coupled with information received from Complainant's LEC, WilTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against WilTel IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2741315, filed July 29, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-386A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-386A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-386A1.txt
  • exchange carrier (LEC), Cox Communications, Inc., and the LEC responded on November 19, 2010. We find that, based on Sprint's response coupled with information received from Complainant's LEC, Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2736705, filed July 30, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-387A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-387A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-387A1.txt
  • response and find that Cordia has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that Cordia's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Cordia IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S003042, filed November 9, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-388A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-388A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-388A1.txt
  • (LEC), Alaska Power & Telephone (APT), and the LEC responded on December 29, 2010. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002713, filed February 23, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-389A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-389A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-389A1.txt
  • exchange carrier (LEC), Qwest Communications, Inc.(Qwest), and the LEC responded on November 5, 2010. We find that, based on ATC's response coupled with information received from Complainant's LEC, ATC did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against ATC IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2736671, filed July 30, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-464A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-464A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-464A1.txt
  • Director of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Geemarc's waiver request. Geemarc may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models Ampli100VM and Dallas100VM filed by Geemarc Telecom International Ltd, IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-497A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-497A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-497A1.txt
  • by Frontier on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Frontier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Frontier may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-655A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-655A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-655A1.txt
  • administrator filing requirement for VRS payment formulas and revenue requirements immediately. After considering the issues before it, the Commission will provide further guidance to the Fund administrator in a subsequent order. Accordingly, IT IS ORDERED that, pursuant to sections 4(i)-(j), 225, and 303(r) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i)-(j), 225, and 303(r), and sections 0.361, 1.3 and 64.604(c)(5)(iii) of the Commission's rules, 47 C.F.R. §§ 0.361, 1.3, and 64.604(c)(5)(iii), this Order IS ADOPTED. IT IS FURTHER ORDERED that the Fund administrator's May 1, 2011 filing deadline for VRS payment formulas and revenue requirements, pursuant to section 64.604(c)(5)(iii)(E) and (H) of the Commission's rules, 47 C.F.R. § 64.604(c)(5)(iii)(E), (H), IS WAIVED as provided herein. FEDERAL COMMUNICATIONS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-757A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-757A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-757A1.txt
  • fully absolved the Complainant of all charges assessed by AT&T in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S26899493, filed June 28, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-758A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-758A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-758A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred Long Distance, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-759A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-759A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-759A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred Long Distance, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-760A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-760A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-760A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against CRC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-761A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-761A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-761A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications, IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-762A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-762A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-762A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Clear Rate Communications, Inc. IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-763A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-763A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-763A1.txt
  • the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-764A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-764A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-764A1.txt
  • to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-765A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-765A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-765A1.txt
  • the subscriber to Cavalier at the rates the subscriber was paying to Cavalier at the time of the unauthorized change. Verizon must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Verizon IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-766A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-766A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-766A1.txt
  • charges imposed by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Integra at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Silv
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-767A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-767A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-767A1.txt
  • by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv Communication IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-768A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-768A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-768A1.txt
  • charges imposed by Silv on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Integra at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Silv
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-769A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-769A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-769A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against America for a refund of all charges paid to America. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that America must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-770A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-770A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-770A1.txt
  • by America on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against America IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither America nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-771A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-771A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-771A1.txt
  • America Net on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against America Net, LLC IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-772A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-772A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-772A1.txt
  • United Telecom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United Telecom Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-772A2.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-772A2.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-772A2.txt
  • United Telecom on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against United Telecom Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-773A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-773A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-773A1.txt
  • charges imposed by Rodeo on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to Integra at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Rodeo IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Rodeo
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-774A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-774A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-774A1.txt
  • by Surftone on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Surftone IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Surftone may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-775A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-775A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-775A1.txt
  • by CenturyLink on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against CenturyLink IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and CenturyLink may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-776A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-776A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-776A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against RCN IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-777A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-777A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-777A1.txt
  • notify the Commission and Complainant accordingly. Qwest also must notify the Complainant of his or her right to pursue a claim against Long Distance Services for a refund of all charges paid to Long Distance Services. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Long Distance Services IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Long Distance Services must forward to Qwest an amount equal to 150% of all charges paid by the subscriber
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-778A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-778A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-778A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cavalier IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-779A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-779A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-779A1.txt
  • AT&T on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate(s) the subscriber should have been paying to AT&T for the time period in question. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unreasonable delay and AT&T may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-780A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-780A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-780A1.txt
  • by Preferred on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Preferred IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Preferred nor their
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-781A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-781A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-781A1.txt
  • Sprint on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying at the time of the unauthorized change against Complainant for those charges. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox Virginia Telcom, LLC., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and that
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-782A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-782A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-782A1.txt
  • this Order, AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against LDA for a refund of all charges paid to LDA. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDA IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that LDA must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of any telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-783A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-783A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-783A1.txt
  • by Airnex on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Airnex IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Airnex may not pursue
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-784A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-784A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-784A1.txt
  • Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Online Savings for a refund of all charges paid to Online Savings. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Online Savings, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Online Savings must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-785A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-785A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-785A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cordia Communications IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-787A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-787A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-787A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Business
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-788A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-788A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-788A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Business
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-789A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-789A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-789A1.txt
  • complaint and Advantage responded on December 3, 2010. We find that the complaint involves a calling card service and not a switch of presubscribed long distance service. Thus, Advantage did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Advantage Telecommunications IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S003040, filed November 4, 2010. See 47 C.F.R.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-790A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-790A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-790A1.txt
  • Sprint's response coupled with information received from Complainant's LEC, the complaint pertains to a billing issue and not a switch of presubscribed telecommunications services. Therefore, we find that Sprint did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Sprint IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2885052, filed December 7, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-791A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-791A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-791A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on November 24, 2010. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2780496, filed August 31, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-792A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-792A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-792A1.txt
  • Complainant's local exchange carrier (LEC), Verizon, and the LEC responded on February 17, 2011. We find that, based on AT&T's response coupled with information received from Complainant's LEC, AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against AT&T IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S003068, filed December 7, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-793A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-793A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-793A1.txt
  • notified Complainant's local exchange carrier, Verizon, of the complaint and Verizon responded on November 12, 2010. Verizon states that it updated the underlying CIC codes. We find that Verizon has not violated our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Verizon IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2787019, filed September 8, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-794A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-794A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-794A1.txt
  • find that, based on Verizon's response coupled with information received from Complainant's LEC, the complaint pertains to dial-around calls and not a switch of presubscribed telecommunications service. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S2746930, filed July 29, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-795A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-795A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-795A1.txt
  • find that, based on Verizon's response coupled with information received from Complainant's LEC, the complaint pertains to dial-around calls and not a switch of presubscribed telecommunications service. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S003025, filed October 8, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-796A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-796A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-796A1.txt
  • find that, based on Verizon's response coupled with information received from Complainant's LEC, the complaint pertains to dial-around calls and not a switch of presubscribed telecommunications service. Thus, MCI did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against MCI IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002760, filed May 11, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-797A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-797A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-797A1.txt
  • of the complaint and LaurenTel responded on March 2, 2011. The complaint involves a voice message service and not a switch of presubscribed telecommunications service. We find that LaurenTel did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against LaurenTel IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S0298306, filed November 8, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-798A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-798A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-798A1.txt
  • and Norristown responded on December 15, 2010. We find that the complaint involves a dial-around long distance service and not a switch of presubscribed long distance service. Thus, Norristown did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by against Norristown IS DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S003050, filed November 17, 2010. See 47 C.F.R. §§
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-873A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-873A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-873A1.txt
  • time requested by the Colville Tribes serves the public interest. We therefore extend the comment deadline to Monday, June 20, 2011, and the reply comment deadline to Thursday, August 4, 2011. 4. Accordingly, IT IS ORDERED that, pursuant to Sections 4(i) and 4(j) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i) and (j), and Sections 0.141, 0.361, and 1.46 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361, and 1.46, the Request for Extension of Time filed by the Confederated Tribes of the Colville Reservation IS GRANTED, and the deadlines for filing comments and reply comments in response to the Native Nations NOI ARE EXTENDED to June 20, 2011 and August 4, 2011, respectively. FEDERAL COMMUNICATIONS COMMISSION
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1018A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1018A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1018A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Charter IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1019A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1019A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1019A1.txt
  • by LDCB on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1020A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1020A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1020A1.txt
  • fully absolved the Complainant of all charges assessed by Excel in a manner consistent with the Commission's liability rules. Based on the information before us, we therefore find that the complaint referenced herein has been resolved. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Excel IS RESOLVED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 10-S002985, filed August 13, 2010. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996, Pub.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1021A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1021A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1021A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Silv IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1022A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1022A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1022A1.txt
  • the subscriber to AT&T at the rates the subscriber was paying to AT&T at the time of the unauthorized change. AT&T must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither AT&T
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1023A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1023A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1023A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against UAT IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's authorized carrier
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1024A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1024A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1024A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1025A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1025A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1025A1.txt
  • our rules, we notified AT&T of the complaints and AT&T responded. We find that, based on AT&T's responses, coupled with information received from Complainants' local exchange carriers (LECs), AT&T did not violate our carrier change rules. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against AT&T ARE DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL COMPLAINT NUMBER DATE OF COMPLAINT DATE OF CARRIER RESPONSE DATE OF LEC RESPONSE 11-S003190 August 5, 2011 September 15, 2011 October 17,
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1026A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1026A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1026A1.txt
  • subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying to their authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against AT&T IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Complainant's
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1027A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1027A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1027A1.txt
  • the subscriber to Charter at the rates the subscriber was paying to Charter at the time of the unauthorized change. Charter must also switch the subscriber to the desired carrier at no cost to the subscriber. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Charter IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Charter
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1042A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1042A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1042A1.txt
  • by OneLink on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink Communications, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and OneLink may
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1043A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1043A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-1043A1.txt
  • AT&T must notify the Commission and Complainant accordingly. AT&T also must notify the Complainant of his or her right to pursue a claim against OneLink for a refund of all charges paid to OneLink. unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against OneLink Communications, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that OneLink must forward to AT&T an amount equal to 150% of all charges paid by the subscriber along with copies of
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-263A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-263A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-263A1.txt
  • Hard of Hearing, Inc., filed on February 13, 2012, is GRANTED TO THE EXTENT DESCRIBED HEREIN, and the deadline for filing comments in response to the Further Notice of Proposed Rulemaking is EXTENDED to March 9, 2012, and the deadline for filing reply comments to March 30, 2012. This action is taken under delegated authority pursuant to Sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361. FEDERAL COMMUNICATIONS COMMISSION Kris Monteith Acting Chief, Consumer and Governmental Affairs Bureau See Structure and Practices of the Video Relay Service Program, CG Docket No. 10-51, Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123, Further Notice of Proposed Rulemaking, FCC 11-184 (Dec.
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-2A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-2A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-2A1.txt
  • (629) (417) (671) Contour/Market Measure 2005 0.288 0.349 * 0.359 * (1081) (453) (281) 2007 0.263 0.329 * 0.345 * (824) (438) (455) Market Rank 101 - 200 Market Measure 2005 0.463 0.396 * 0.379 * (410) (313) (444) 2007 0.398 0.426 0.348 * (353) (277) (553) Contour Measure 2005 0.317 0.405 * 0.514 * (409) (340) (418) 2007 0.290 0.361 * 0.463 * (374) (317) (492) Contour/Market Measure 2005 0.374 0.423 * 0.496 * (601) (324) (242) 2007 0.328 0.402 * 0.450 * (535) (331) (317) Market Rank > 200 Market Measure 2005 0.509 0.515 0.484 (415) (279) (231) 2007 0.508 0.475 0.470 (314) (325) (311) Contour Measure 2005 0.438 0.497 * 0.629 * (425) (255) (245) 2007 0.405 0.491
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-397A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-397A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-397A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Business
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-402A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-402A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-402A1.txt
  • and copies of the same and Confidential Information shall not be construed to apply to the Commission or its staff. Authority. This Order is issued pursuant to section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), Section 4 of the Freedom of Information Act, 5 U.S.C. § 552(b)(4), and authority delegated under sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361, and is effective upon its adoption. FEDERAL COMMUNICATIONS COMMISSION Kris Anne Monteith Acting Chief, Consumer and Governmental Affairs Bureau APPENDIX A Acknowledgment of Confidentiality CG Docket Nos. 03-123 and 10-51 I hereby acknowledge that I have received and read a copy of the foregoing Protective Order in the above-captioned proceeding, and
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  • Manager of the company. Based on this letter, we conclude that it is appropriate to grant the requested waiver. This Order therefore grants Sorenson's waiver request. Sorenson may therefore proceed with either TCB certification or a Self-Declaration of Conformity pursuant to Part 68 of the Commission's rules. Accordingly, IT IS ORDERED that, pursuant to authority delegated in sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, the request for waiver of section 68.317(f) for Models 57T and 57Tx, filed by Sorenson Communications, Inc., IS GRANTED SUBJECT TO THE FOLLOWING CONDITIONS: (1) the volume reset override switch shall be labeled as such and located on the telephone
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-430A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-430A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-430A1.txt
  • requirement associated with Section 64.610(f)(2) of our rules, which will be modified as a result of the waiver and thus is subject to the Paperwork Reduction Act, shall become effective when the Commission publishes a notice in the Federal Register announcing OMB approval and the relevant effective dates. This action is taken under delegated authority pursuant to Sections 0.141 and 0.361 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361. FEDERAL COMMUNICATIONS COMMISSION Kris Anne Monteith Acting Chief, Consumer and Governmental Affairs Bureau See 47 C.F.R. § 64.610(f)(2). See Pub. L. No. 111-260, 124 Stat. 2751 (2010) (as codified in various sections of 47 U.S.C.); see also Pub. L. 111-265, 124 Stat. 2795 (2010) (technical corrections to the CVAA). Section 105
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-449A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-449A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-449A1.txt
  • provided after this 30-day period shall be paid by the subscribers to the authorized carrier at the rates the subscribers were paying to the authorized carriers at the time of unauthorized change of telecommunications service provider. Accordingly, IT IS ORDERED that, pursuant to section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against Business Network Long Distance ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and Business
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-682A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-682A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-682A1.txt
  • date. In this case we believe that an extension is necessary to afford all interested parties an opportunity to comment on a topic that will affect them. Therefore, we extend the deadline for all comments and reply comments to June 4, and June 19, 2012, respectively. This action is taken under delegated authority pursuant to Sections 0.61, 0.141, 0.283, and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.61, 0.141, 0.283, 0.361. FEDERAL COMMUNICATIONS COMMISSION William T. Lake, Chief, Media Bureau Kris Monteith, Acting Chief, Consumer and Governmental Affairs Bureau Media Bureau and Consumer and Governmental Affairs Bureau Seek Comment on Second VPAAC Report: Video Description and Access to Emergency Information, DA 12-636 (PN rel. April 24, 2012). Media Bureau and
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  • requirements would impose an undue burden on the Fund administrator. We therefore extend the May 1, 2012 Fund administrator filing requirement for VRS payment formulas and revenue requirements pending further guidance. Accordingly, IT IS ORDERED that, pursuant to sections 4(i)-(j), 225, and 303(r) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i)-(j), 225, and 303(r), and sections 0.361, 1.3, and 64.604(c)(5)(iii) of the Commission's rules, 47 C.F.R. §§ 0.361, 1.3, and 64.604(c)(5)(iii), this Order IS ADOPTED. IT IS FURTHER ORDERED that the Fund administrator's May 1, 2012 filing deadline for VRS payment formulas and revenue requirements, pursuant to section 64.604(c)(5)(iii)(E) and (H) of the Commission's rules, 47 C.F.R. § 64.604(c)(5)(iii)(E), (H), IS EXTENDED as provided herein. FEDERAL COMMUNICATIONS
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-697A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-697A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-697A1.txt
  • stated in that regard. Ordering clauseS Accordingly, it is ORDERED that, pursuant to sections 227 and 405 of the Communications Act of 1934, as amended; 47 U.S.C. §§ 227 and 405; 5 U.S.C. § 554(e); and sections 1.2, 1.429 and 64.1200 of the Commission's rules, 47 C.F.R. §§ 1.2, 1.429, and 64.1200 and the authority delegated in sections 0.141 and 0.361, 47 C.F.R. §§ 0.141, 0.361, that the Petition for Declaratory Ruling filed by Anda, Inc. on November 30, 2010, IS DISMISSED for the reasons set forth herein. Federal Communications Commission Kris Anne Monteith Acting Chief Consumer & Governmental Affairs Bureau We use ``fax'' in this order to mean ``facsimile.'' See Petition for Declaratory Ruling to Clarify That 47 U.S.C. §
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  • service from a different carrier. For the reasons stated above, we affirm the Division Orders and deny CTI's Petition. ORDERING CLAUSES Accordingly, IT IS ORDERED, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, Sections 1.106 and 1.719 of the Commission's rules, 47 C.F.R. §§ 1.106, 1.719, and authority delegated by Sections 0.141, 0.361, of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, that the Petition for Reconsideration filed by Consumer Telcom, Inc., on March 1, 2010, IS DENIED. IT IS FURTHER ORDERED that this Order is EFFECTIVE UPON RELEASE. FEDERAL COMMUNICATIONS COMMISSION Mark Stone Deputy Chief Consumer & Governmental Affairs Bureau See Petition for Reconsideration of Consumer Telcom, Inc. (filed March 1, 2010)
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  • find good cause to grant NASA's petition for limited waiver to the extent described herein. Ordering clauseS Accordingly, it is ORDERED that, pursuant to sections 4(i) and 4(j) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i), (j), and section 1.3 of the Commission's rules, 47 C.F.R. § 1.3, and the authority delegated in sections 0.141 and 0.361 of the rules, 47 C.F.R. §§ 0.141, 0.361, the petition for limited waiver of section 64.1601(b) of the Commission's rules, 47 C.F.R. § 64.1601(b), filed by the National Aeronautics and Space Administration, John F. Kennedy Space Center, in CC Docket No. 91-281, IS GRANTED SUBJECT TO THE CONDITIONS DESCRIBED IN PARAGRAPH 13 and as set forth herein. IT IS FURTHER
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  • Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against United Telecom for a refund of all charges paid to United Telecom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against United Telecom Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither United
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-820A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-820A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-820A1.txt
  • after this 30-day period shall be paid by the subscribers to their authorized carrier at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized changes of telecommunications service providers. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed against United Telecom, Inc., ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither the
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-821A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-821A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-821A1.txt
  • Verizon must notify the Commission and Complainant accordingly. Verizon also must notify the Complainant of his or her right to pursue a claim against Rodeo Telecom for a refund of all charges paid to Rodeo Telecom. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Rodeo Telecom Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(b) of the Commission's rules, 47 C.F.R. § 64.1170(b), that Rodeo Telecom must forward to Verizon an amount equal to 150% of all charges paid by the subscriber along with copies
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-858A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-858A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-12-858A1.txt
  • copies of the same and Highly Confidential Information shall not be construed to apply to the Commission or its staff. Authority. This Order is issued pursuant to section 4(i) of the Communications Act of 1934, as amended, 47 U.S.C. § 154(i), Section 4 of the Freedom of Information Act, 5 U.S.C. § 552(b)(4), and authority delegated under sections 0.141 and 0.361 of the Commission's Rules, 47 C.F.R. §§ 0.141, 0.361, and is effective upon its adoption. FEDERAL COMMUNICATIONS COMMISSION Kris Anne Monteith Acting Chief, Consumer and Governmental Affairs Bureau APPENDIX A Highly Confidential Information and Documents of the Second Protective Order, only information and documents set forth in this Appendix and that otherwise meet the definition of Highly Confidential Information or
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  • the waiver to the duration of the contract with RLSA will ensure an appropriate limitation on the duration of the waiver. Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, and 251(e), of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that section 64.613(a)(4) of the Commission's rules is WAIVED as provided herein. or call the Consumer and Governmental Affairs Bureau . FEDERAL COMMUNICATIONS COMMISSION Kris Anne Monteith Acting Chief Consumer and Governmental Affairs Bureau Sharon E. Gillett Chief Wireline Competition Bureau 47 C.F.R. § 64.613(a)(4). The
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  • by LDC on the subscriber for service provided after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the subscriber was paying at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against LDC Telecommunications, Inc., IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and LDC may
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  • used to access their services. We extend this waiver until July 1, 2013, or until the Commission addresses pending petitions regarding CPE portability, whichever comes first. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to sections 151, 225, and 251(e) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, and 1.3, this ORDER IS ADOPTED. IT IS FURTHER ORDERED that, for VRS, the waivers of the one-line VCO, VCO-to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, and equal access to interexchange carrier requirements are hereby extended for one
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  • charges imposed by Cox on the subscriber for service provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to Verizon at the time of Cox. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against Cox IS GRANTED. IT IS FURTHER ORDER that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. §64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon nor
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  • provided after this 30-day period shall be paid by the subscriber to Verizon at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized conversion of Complainant's long distance service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against eLec IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither Verizon
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  • after this 30-day period shall be paid by the subscribers to their authorized carriers at the rates the subscribers were paying to their authorized carriers at the time of the unauthorized conversion of their telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainants against WorldCom ARE GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainants are entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither their
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  • SBCLD of the complaints and SBCLD responded. SBCLD states that authorization was received and confirmed through third party verifications. We find that SBCLD has produced clear and convincing evidence of valid authorized carrier changes by Complainants. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaints filed by Complainants against SBCLD ARE DENIED. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau APPENDIX A INFORMAL DATE OF DATE OF CARRIER COMPLAINT COMPLAINT RESPONSE NUMBER
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  • S & T TEL COOP ASSN 6,453,195 3,038 2,124.16 4,026,143 0.355 411829 C R S & A TEL CO INC Mid-South Telecommunication Company 1,156,858 919 1,258.82 621,479 0.055 411831 C R S. CENTRAL TEL - KS South Central Tel. Co. 3,679,663 1,924 1,912.51 2,244,391 0.198 411833 C R SOUTHERN KANSAS TEL Southern Kansas Tel. Co., Inc. 7,289,529 5,085 1,433.54 4,105,101 0.361 411835 C R SUNFLOWER TEL CO FairPoint Communications, Inc. 3,677,433 5,644 651.56 1,246,258 0.110 411839 C R TRI-COUNTY TEL ASSN Tri-County Telephone Association - KS 2,828,437 3,525 802.39 1,177,116 0.104 411840 C R TWIN VALLEY TEL INC 2,237,661 2,331 959.96 1,053,871 0.093 411841 C R UNITED TEL ASSN 6,805,383 5,930 1,147.62 3,515,637 0.310 411842 C R UTC OF KANSAS United
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  • S & T TEL COOP ASSN 6,453,195 3,038 2,124.16 4,026,143 0.355 411829 C R S & A TEL CO INC Mid-South Telecommunication Company 1,156,858 919 1,258.82 621,479 0.055 411831 C R S. CENTRAL TEL - KS South Central Tel. Co. 3,679,663 1,924 1,912.51 2,244,391 0.198 411833 C R SOUTHERN KANSAS TEL Southern Kansas Tel. Co., Inc. 7,289,529 5,085 1,433.54 4,105,101 0.361 411835 C R SUNFLOWER TEL CO FairPoint Communications, Inc. 3,677,433 5,644 651.56 1,246,258 0.110 411839 C R TRI-COUNTY TEL ASSN Tri-County Telephone Association - KS 2,828,437 3,525 802.39 1,177,116 0.104 411840 C R TWIN VALLEY TEL INC 2,237,661 2,331 959.96 1,053,871 0.093 411841 C R UNITED TEL ASSN 6,805,383 5,930 1,147.62 3,515,637 0.310 411842 C R UTC OF KANSAS United
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-287688A1.pdf
  • And Data Systems, Inc. 2,004,630 3,651 549.06 342,077 0.031 280451 A Y DECATUR TEL CO -MS 810,012 1,906 424.98 21,539 0.002 280452 C Y DELTA TEL CO TELAPEX, Inc. 3,153,471 4,037 781.14 1,080,923 0.099 280453 C Y WINDSTREAM MS Windstream Corporation 6,131,100 11,709 523.62 883,053 0.081 280454 C Y FRANKLIN TEL CO - MS TELAPEX, Inc. 8,846,516 8,413 1,051.53 3,958,708 0.361 280455 C Y FULTON TEL CO Fail, Inc. 3,878,511 7,774 498.91 461,426 0.042 280456 C Y GEORGETOWN TEL CO American Georgetown, Inc. 829,369 401 2,068.25 494,468 0.045 280457 C Y LAKESIDE TEL. CO. Sunflower Enterprises 708,570 357 1,984.79 417,865 0.038 280458 C Y CENTURYTEL - N. MISS CenturyTel, Inc. 17,082,433 23,101 739.47 5,463,423 0.498 280460 A Y FRONTIER-MISSISSIPPI Citizens Communications
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-287688A5.pdf
  • And Data Systems, Inc. 2,004,630 3,651 549.06 342,077 0.031 280451 A Y DECATUR TEL CO -MS 810,012 1,906 424.98 21,539 0.002 280452 C Y DELTA TEL CO TELAPEX, Inc. 3,153,471 4,037 781.14 1,080,923 0.099 280453 C Y WINDSTREAM MS Windstream Corporation 6,131,100 11,709 523.62 883,053 0.081 280454 C Y FRANKLIN TEL CO - MS TELAPEX, Inc. 8,846,516 8,413 1,051.53 3,958,708 0.361 280455 C Y FULTON TEL CO Fail, Inc. 3,878,511 7,774 498.91 461,426 0.042 280456 C Y GEORGETOWN TEL CO American Georgetown, Inc. 829,369 401 2,068.25 494,468 0.045 280457 C Y LAKESIDE TEL. CO. Sunflower Enterprises 708,570 357 1,984.79 417,865 0.038 280458 C Y CENTURYTEL - N. MISS CenturyTel, Inc. 17,082,433 23,101 739.47 5,463,423 0.498 280460 A Y FRONTIER-MISSISSIPPI Citizens Communications
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  • on the subscriber for service provided after this 30-day period shall be paid by the subscriber to AT&T at the rate(s) the subscriber should have been paying to AT&T for the time period in question. 6. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications ACT of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and l.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Cox Arizona Telecom, LLC IS GRANTED. 7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and
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  • exclusivamente residentes en los Estados Unidos puedan obtenerlos e inscribirse con un número NANP de diez dígitos. CLÁUSULAS DE ORDENACIÓN Por consiguiente, SE ORDENA, conforme a la autoridad contenida en las secciones 1, 2, 4(i) y 225 de la Ley de Comunicaciones de 1934, según enmiendas, título 47, secciones 151, 152, 154(i), y 225 del Código Federal y secciones 0.141, 0.361 y 1.2 de las reglas de la Comisión, título 47, secciones 0.141, 0.361 y 1.2 del Código Federal, LA APROBACIÓN de la presente Decisión Declaratoria. SE ORDENA ADEMÁS que la presente Decisión Declaratoria entre en vigencia al momento de su publicación. . COMISIÓN FEDERAL DE COMUNICACIONES Joel Gurin Jefe Oficina de Asuntos Gubernamentales y del Consumidor En la sección 225
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  • the response of AT&T Illinois, the complaint involves a billing error and, therefore, there was no violation of our carrier changes rule. Accordingly, we deny Complainant's complaint. Paragraph 5 is omitted. Paragraph 6 reads as follows: Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Illinois IS DENIED. Paragraph 7 is omitted. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 09-S002586, filed October 8, 2009. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 C.F.R. § 1.719
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  • or the complainant has expressly indicated that it wants this Commission to resolve its complaint. See Appendix A, §64.1150(d). Id. Id. We note that the factual determinations made by the FCC on slamming complaints filed pursuant to new section 1.719 of the Commission's rules will be made by the Consumer Information Bureau pursuant to its delegated authority. 47 C.F.R. § 0.361. 47 C.F.R. § 1.720-36. See Appendix A, §64.1160. In recognition of the statutory language of section 258(b) establishing liability of unauthorized carriers to authorized carriers ``in an amount equal to all charges paid by the subscriber after'' a slamming violation, we concluded in the Section 258 Order that different liability procedures are necessary depending upon if the subscriber has or
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  • Affairs Bureau. 30. Section 0.357 is revised to read as follows: § 0.357 Record of actions taken. The official record of all actions taken by the Chief Administrative Law Judge in docketed proceedings pursuant to §0.351 is contained in the original docket folder, which is maintained by the Reference Information Center of the Consumer and Governmental Affairs Bureau. 31. Section 0.361 is amended by revising the Bureau name, the introductory text to read as follows: CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU § 0.361 Authority delegated. The Chief, Consumer and Governmental Affairs Bureau, is delegated authority to perform all functions of the Bureau, described in §0.141, provided that the following matters shall be referred to the Commission en banc for disposition: * *
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  • the open question of the appropriate cost recovery methodology for VRS, i.e., whether VRS providers should continue to be compensated on a per-minute basis, as is the case with the other types of TRS, or on some other basis (e.g., lump sum). See Sprint Petition at 9-12; Hands On Petition at 10. Sprint Petition at 9 (quoting 47 C.F.R. § 0.361(c)). Id. at 9. Id. at 9-10. Id. at 11-12. Hands On Petition at 10. Id. Id. 47 C.F.R. § 64.604(c)(5)(iii)(E). See 47 C.F.R. §§ 64.604(c)(5)(iii)(B) & (I); 64.605(a). See Appendix D; see also 5 U.S.C. § 553(b) (notice and comment rulemaking requirements do not apply to rules of agency organization, procedure, or practice). ``[T]he reviewing court shall ... hold unlawful
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  • that the Commission adequately analyzed the relationship between CMRS providers and their subscribers in reaching this decision. Further, as the Commission concluded in the CAN-SPAM Order, the CAN-SPAM rules do not violate CMRS providers' First Amendment rights. For these reasons, we deny Cingular's petition. MATERIALS IN ACCESSIBLE FORMATS . VI. ORDERING CLAUSES Accordingly, IT IS ORDERED that, pursuant to sections 0.361 and 1.429 of the Commission's rules, 47 C.F.R. §§ 0.361 and 1.429, the petition for reconsideration of Cingular Wireless, LLC, filed in CG Docket No. 04-53, IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Marlene H. Dortch Secretary Rules and Regulations Implementing the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003, CG Docket No. 04-53, Rules and Regulations Implementing the
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  • appropriate emergency personnel. Finally, because the provision of section 64.605(c) waived herein terminates as of December 31, 2008, the waiver granted herein to VRS providers shall also terminate on that date. ordering clauses Accordingly, IT IS ORDERED, pursuant to the authority contained in section 225 of the Communications Act of 1934, as amended, 47 U.S.C. § 225, and sections 0.141, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.3, that this Order is ADOPTED. IT IS FURTHER ORDERED that the Petition for Limited Waiver of Interim Section 64.605(c) of the Commission's Rules, filed by Sorenson Communications, Inc. on July 11, 2008, is granted to the extent described above and is extended to all VRS providers. IT IS
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  • may also be purchased from BCPI, telephone (202) 488-5300, facsimile (202) 488-5563, TTY (202) 488-5562, e-mail fcc@bcpiweb.com. Ordering Clauses Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 4(j), 225, 251(e), and 255 of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 154(j), 225, 251(e), and 255, and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission's rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, 1.3, that this Notice of Proposed Rulemaking IS ADOPTED. IT IS FURTHER ORDERED that the Commission's Consumer and Governmental Affairs Bureau, Reference Information Center, SHALL SEND a copy of this Notice, including the Initial Regulatory Flexibility Analysis, to the Chief Counsel for Advocacy of the Small Business
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  • program compliance and effectiveness. The summary of types of complaints received can be provided using brief descriptions, e.g., ``equipment not available'' or ``equipment not working.'' See Section IX, infra. The costs of these regular audits are reimbursable. See para. 92, supra. NDBEDP NPRM, 26 FCC Rcd at 708, ¶ 53. Id. AADB Comments at 11. See 47 C.F.R. §§ 0.141(f), 0.361. Informal complaints alleging a violation of the Commission's rules implementing Section 719 of the Act may be transmitted to the Commission via any reasonable means, e.g., letter, facsimile transmission, telephone (202-418-2517 (voice); 202-418-2922 (TTY)), Internet-email (dro@fcc.gov), audio-cassette recording, and Braille. NDBEDP NPRM, 26 FCC Rcd at 708-09, ¶¶ 54-55. Id. at 708, ¶ 54. . ; NDBEDP NPRM, 26 FCC
• http://transition.fcc.gov/Bureaus/Common_Carrier/Orders/2000/fcc00135.doc http://transition.fcc.gov/Bureaus/Common_Carrier/Orders/2000/fcc00135.pdf http://transition.fcc.gov/Bureaus/Common_Carrier/Orders/2000/fcc00135.txt
  • or the complainant has expressly indicated that it wants this Commission to resolve its complaint. See Appendix A, §64.1150(d). Id. Id. We note that the factual determinations made by the FCC on slamming complaints filed pursuant to new section 1.719 of the Commission's rules will be made by the Consumer Information Bureau pursuant to its delegated authority. 47 C.F.R. § 0.361. 47 C.F.R. § 1.720-36. See Appendix A, §64.1160. In recognition of the statutory language of section 258(b) establishing liability of unauthorized carriers to authorized carriers ``in an amount equal to all charges paid by the subscriber after'' a slamming violation, we concluded in the Section 258 Order that different liability procedures are necessary depending upon if the subscriber has or
• http://transition.fcc.gov/cgb/dro/csd_letter.html
  • completed calls beginning after call set-up and concluding after the last message call unit" (i.e., conversation time).4 Accordingly, IT IS ORDERED that, pursuant to the authority granted by sections 1, 4(i), 4(j), 5, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. 151, 154(i), 154(j), 155 and 225, and pursuant to the authority delegated in sections 0.141., 0.361, and 64.604 of the Commission's rules, 47 C.F.R. 0.141, 0.361 and 64.604, the Interstate TRS Fund Administrator SHALL REMIT [REDACTED] to CSDVRS, attention William Banks, General Counsel, 600 Cleveland Street, Suite 1000, Clearwater, FL 33755 within 10 days of the date of this letter.5 __________________________________________________________________ 1 Letter from William Banks, General Counsel, CSDVRS, to Thomas Chandler, Chief, Disability Rights Office
• http://transition.fcc.gov/ownership/roundtable_docs/waldfogel-b.pdf
  • Size Non-Hispanic White-Targeted Stations Black-Targeted Stations Stations Hisp.-Targeted Stations coef s.e. coef s.e. coef s.e. coef s.e. Constant 20.5044.024 -1.9091.124 13.2554.106 5.629 1.164 Population (millions) White (Non-Black) 4.639 0.792 -0.5560.221 Black -12.7834.100 6.916 1.145 Non-Hispanic 3.089 0.563 -0.6200.160 Hispanic -2.5612.031 5.609 0.576 Northeast 2.714 1.390 0.047 0.388 3.863 1.400 -1.7390.397 North Central -3.4871.428 0.023 0.399 -2.4301.422 -1.7580.403 South -4.2211.291 1.897 0.361 -1.9131.223 -1.3930.347 Percent Driving to Work 5.170 9.731 6.740 2.717 21.2759.913 -7.9082.810 N 246 246 246 246 R-sq 0.348 0.394 0.275 0.470 42 Table 7: What Formats Do Listening Minorities Choose in the Absence of Minority- Targeted Programming? (1997 Listening Data) Black Listening non-Black Listening Number of Black-Targeted Stations 0 1 2 3 4+ 0 1 2 3 4+ Percent
• http://www.fcc.gov/Bureaus/Common_Carrier/Orders/2000/fcc00135.doc http://www.fcc.gov/Bureaus/Common_Carrier/Orders/2000/fcc00135.pdf http://www.fcc.gov/Bureaus/Common_Carrier/Orders/2000/fcc00135.txt
  • or the complainant has expressly indicated that it wants this Commission to resolve its complaint. See Appendix A, §64.1150(d). Id. Id. We note that the factual determinations made by the FCC on slamming complaints filed pursuant to new section 1.719 of the Commission's rules will be made by the Consumer Information Bureau pursuant to its delegated authority. 47 C.F.R. § 0.361. 47 C.F.R. § 1.720-36. See Appendix A, §64.1160. In recognition of the statutory language of section 258(b) establishing liability of unauthorized carriers to authorized carriers ``in an amount equal to all charges paid by the subscriber after'' a slamming violation, we concluded in the Section 258 Order that different liability procedures are necessary depending upon if the subscriber has or
• http://www.fcc.gov/Bureaus/Common_Carrier/Public_Notices/2000/da002764.doc http://www.fcc.gov/Bureaus/Common_Carrier/Public_Notices/2000/da002764.txt
  • (USAC) submitted the following projections of demand and administrative expenses for the first quarter of 2001: ($ millions) Program Projected Program Support Admin. Expenses Application Of Interest Income Application of Periodic True-Ups Total Program Collection Schools and Libraries 553.229 9.271 (23.848) (11.917) 526.735 Rural Health Care 2.425 0.706 (0.029) (1.287) 1.815 High-Cost 667.223 1.488 (1.400) (6.431) 660.880 Low Income 168.607 0.361 (0.800) (3.803) 164.365 TOTAL 1391.484 11.826 (26.077) (23.438) 1353.795 USAC reports that, based on current data, it does not believe that it will need to disburse the full amount of funds that it was authorized to collect for the first year of the schools and libraries program and second year of the rural health care program. Specifically, USAC estimates that
• http://www.fcc.gov/Bureaus/Common_Carrier/Reports/FCC-State_Link/Intl/4361-f00.pdf
  • 16,250 99,634 41,820 0.001 Chibardun Telephone Cooperative, Inc. 2,529 19,229 24,506 0.000 Chickasaw Long Distance Company 9,375 125,790 30,855 0.000 Chippewa County Telephone Company 1,343 5,624 894 0.000 Choice One Communications, Inc. Choice One Communications International, Inc. 1,167,480 3,186,622 546,071 0.007 US Xchange, L.L.C. 286,810 915,236 351,071 0.005 CIMCO Communications, Inc. 334,218 1,138,081 570,184 0.008 Cingular Wireless 14,520,524 51,714,209 26,625,853 0.361 Citizens Long Distance 523,441 2,814,305 279,993 0.004 Citizens Long Distance Company 440 4,447 2,270 0.000 Citizens Long Distance, Inc. 3,892 16,552 5,296 0.000 Claircom Networks, Inc. 9,509,804 40,416,503 13,592,660 0.185 CL Tel Long Distance, Inc. 3,891 25,692 9,410 0.000 Coastal Communications Coastal Long Distance Services, Inc. 21,084 173,707 124,880 0.002 Coin Telecom, Inc. 208 1,126 210 0.000 Comanche County Telecommunications,
• http://www.fcc.gov/Bureaus/Common_Carrier/Reports/FCC-State_Link/Monitor/mr04-3.pdf
  • 550,327,407 1,453,606 378.59 59,164,741 5.538 California 4,197,603,360 22,684,649 185.04 36,781,051 3.443 Colorado 1,001,977,936 2,808,697 356.74 33,624,510 3.147 Connecticut 584,572,487 2,322,733 251.67 0 0.000 Delaware 132,508,550 580,535 228.25 0 0.000 District of Columbia 86,463,630 897,193 96.37 0 0.000 Florida 3,081,004,863 11,051,084 278.80 10,745,211 1.006 Georgia 1,739,929,097 4,952,969 351.29 47,308,480 4.428 Guam 21,555,303 70,975 303.70 0 0.000 Hawaii 181,251,453 706,080 256.70 3,861,187 0.361 Idaho 236,930,970 742,213 319.22 21,431,856 2.006 Illinois 1,468,613,838 7,988,559 183.84 14,027,008 1.313 Indiana 836,181,609 3,723,570 224.56 9,098,649 0.852 Iowa 381,676,460 1,659,718 229.96 13,573,882 1.270 Kansas 536,282,807 1,572,621 341.01 62,997,137 5.896 Kentucky 728,919,572 2,162,127 337.13 18,699,344 1.750 Louisiana 815,024,377 2,499,254 326.11 50,799,877 4.755 Maine 233,171,851 877,024 265.87 5,744,980 0.538 Maryland 782,021,570 3,843,853 203.45 334,879 0.031 Massachusetts 802,895,431 4,189,345 191.65 158,999 0.015
• http://www.fcc.gov/Bureaus/Common_Carrier/Reports/FCC-State_Link/SOCC/01socc.pdf
  • 128.7 77.8 25.1 24.5 127.3 1.386IN Iowa 23.1 10.8 12.3 (3.6) 18.6 8.3 3.6 6.6 18.5 0.090IA Kansas 73.1 (5.2) 78.4 63.0 1.6 1.4 (0.1) 0.3 1.6 (0.005)KS Kentucky 225.8 321.4 (95.6) (104.7) 61.8 39.9 9.2 13.8 62.8 (1.064)KY Louisiana 332.0 171.0 161.0 153.7 39.1 25.5 4.9 8.3 38.7 0.402LA Maine 8.7 4.1 4.6 (10.6) 18.3 8.2 3.2 6.5 17.9 0.361ME Maryland (128.8) 71.6 (200.5) (256.4) 110.7 46.3 18.3 45.7 110.2 0.439MD Massachusetts 329.5 14.8 314.7 202.4 114.3 31.9 18.6 62.6 113.0 1.295MA Michigan (1,324.8) (292.0) (1,032.8) (1,068.3) 135.9 90.9 24.4 19.7 135.0 0.912MI Minnesota 552.9 579.1 (26.2) (62.0) 56.2 26.7 8.5 20.7 56.0 0.249MN Mississippi 106.4 154.1 (47.7) (56.8) 25.1 16.9 3.3 4.7 24.9 0.271MS Missouri 97.0 117.1 (20.0) (52.0)
• http://www.fcc.gov/cgb/dro/csd_letter.html
  • completed calls beginning after call set-up and concluding after the last message call unit" (i.e., conversation time).4 Accordingly, IT IS ORDERED that, pursuant to the authority granted by sections 1, 4(i), 4(j), 5, and 225 of the Communications Act of 1934, as amended, 47 U.S.C. 151, 154(i), 154(j), 155 and 225, and pursuant to the authority delegated in sections 0.141., 0.361, and 64.604 of the Commission's rules, 47 C.F.R. 0.141, 0.361 and 64.604, the Interstate TRS Fund Administrator SHALL REMIT [REDACTED] to CSDVRS, attention William Banks, General Counsel, 600 Cleveland Street, Suite 1000, Clearwater, FL 33755 within 10 days of the date of this letter.5 __________________________________________________________________ 1 Letter from William Banks, General Counsel, CSDVRS, to Thomas Chandler, Chief, Disability Rights Office
• http://www.fcc.gov/fcc-bin/audio/DA-07-380A1.doc http://www.fcc.gov/fcc-bin/audio/DA-07-380A1.pdf
  • given. We find that AT&T has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that AT&T's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against AT&T Corporation IS DENIED. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 06-S0253018, filed October 24, 2006. See 47 C.F.R. §§ 64.1100 - 64.1190. 47 U.S.C. § 258(a); Telecommunications Act of 1996,
• http://www.fcc.gov/fcc-bin/audio/DA-07-4144A1.doc http://www.fcc.gov/fcc-bin/audio/DA-07-4144A1.pdf
  • given. We find that OneTouch has produced clear and convincing evidence of a valid authorized carrier change by Complainant. Therefore, we find that OneTouch's actions did not result in an unauthorized change in Complainant's telecommunications service. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed by Complainant against OneTouch IS DENIED. IT IS FURTHERED ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION Nancy A. Stevenson, Deputy Chief Consumer Policy Division Consumer & Governmental Affairs Bureau Informal Complaint No. IC 07-S0272291, filed April 2,, 2007. See 47 C.F.R.
• http://www.fcc.gov/fcc-bin/audio/DA-11-168A1.doc http://www.fcc.gov/fcc-bin/audio/DA-11-168A1.pdf
  • by BNLD on the subscriber for service provided after this 30-day period shall be paid by the subscriber at the rates the subscriber was paying to the authorized carrier at the time of the unauthorized change. Accordingly, IT IS ORDERED that, pursuant to Section 258 of the Communications Act of 1934, as amended, 47 U.S.C. § 258, and Sections 0.141, 0.361 and 1.719 of the Commission's rules, 47 C.F.R. §§ 0.141, 0.361, 1.719, the complaint filed against Business Network Long Distance IS GRANTED. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the Commission's rules, 47 C.F.R. § 64.1170(d), Complainant is entitled to absolution for the charges incurred during the first thirty days after the unauthorized change occurred and neither
• http://www.fcc.gov/fcc-bin/audio/DA-12-2A1.doc http://www.fcc.gov/fcc-bin/audio/DA-12-2A1.pdf
  • (629) (417) (671) Contour/Market Measure 2005 0.288 0.349 * 0.359 * (1081) (453) (281) 2007 0.263 0.329 * 0.345 * (824) (438) (455) Market Rank 101 - 200 Market Measure 2005 0.463 0.396 * 0.379 * (410) (313) (444) 2007 0.398 0.426 0.348 * (353) (277) (553) Contour Measure 2005 0.317 0.405 * 0.514 * (409) (340) (418) 2007 0.290 0.361 * 0.463 * (374) (317) (492) Contour/Market Measure 2005 0.374 0.423 * 0.496 * (601) (324) (242) 2007 0.328 0.402 * 0.450 * (535) (331) (317) Market Rank > 200 Market Measure 2005 0.509 0.515 0.484 (415) (279) (231) 2007 0.508 0.475 0.470 (314) (325) (311) Contour Measure 2005 0.438 0.497 * 0.629 * (425) (255) (245) 2007 0.405 0.491
• http://www.fcc.gov/mb/peer_review/prlpfm_rpt_economic_study.pdf
  • 0.337 * (629) (417) (671) Contour/Market Measure2005 0.288 0.349 * 0.359 * (1081) (453) (281) 2007 0.263 0.329 * 0.345 * (824) (438) (455) Market Rank 101 -200 Market Measure 2005 0.463 0.396 * 0.379 * (410) (313) (444) 2007 0.398 0.426 0.348 * (353) (277) (553) Contour Measure 2005 0.317 0.405 * 0.514 * (409) (340) (418) 2007 0.290 0.361 * 0.463 * (374) (317) (492) Contour/Market Measure2005 0.374 0.423 * 0.496 * (601) (324) (242) 2007 0.328 0.402 * 0.450 * (535) (331) (317) Market Rank > 200 Market Measure 2005 0.509 0.515 0.484 (415) (279) (231) 2007 0.508 0.475 0.470 (314) (325) (311) Contour Measure 2005 0.438 0.497 * 0.629 * (425) (255) (245) 2007 0.405 0.491 *
• http://www.fcc.gov/mb/peer_review/prrespstudy4.pdf
  • changed their primary network affiliation at least once. Six stations changed their market (DMA) at least once. 8 Table I.6R Analysis of News Minutes Provided - Three-Way Group Fixed Effects Model N1: Controlled for Market & Network Variable Coefficient Robust Std. Error p-value TotPop1000s 2.06 ** 0.87 0.019 PopPercentBlack 916.06 *** 257.07 0.000 PopPercentHisp -31.55 135.50 0.816 DMAPerCapitaIncome -0.07 0.08 0.361 UnrelatedStationsinDMACount 394.74 *** 121.68 0.001 UnrelatedStationsinDMANewsMin -0.37 *** 0.04 0.000 ParentStationsCount -3.72 *** 1.29 0.004 ParentRevenueMillions 0.27 *** 0.05 0.000 OtherCoOwnedStationsinDMACount 338.43 *** 123.48 0.007 OtherCoOwnStationsinDMANewsMin -0.34 *** 0.04 0.000 Local Marketing Agreement 10.67 63.46 0.867 MultiNetworkAffil -123.64 87.27 0.158 Locally Owned -88.03 ** 42.89 0.041 O and O Big Four 307.00 ** 121.21 0.012 TV-Radio Crossowned 29.52 36.11 0.415
• http://www.fcc.gov/ownership/roundtable_docs/waldfogel-b.pdf
  • Size Non-Hispanic White-Targeted Stations Black-Targeted Stations Stations Hisp.-Targeted Stations coef s.e. coef s.e. coef s.e. coef s.e. Constant 20.5044.024 -1.9091.124 13.2554.106 5.629 1.164 Population (millions) White (Non-Black) 4.639 0.792 -0.5560.221 Black -12.7834.100 6.916 1.145 Non-Hispanic 3.089 0.563 -0.6200.160 Hispanic -2.5612.031 5.609 0.576 Northeast 2.714 1.390 0.047 0.388 3.863 1.400 -1.7390.397 North Central -3.4871.428 0.023 0.399 -2.4301.422 -1.7580.403 South -4.2211.291 1.897 0.361 -1.9131.223 -1.3930.347 Percent Driving to Work 5.170 9.731 6.740 2.717 21.2759.913 -7.9082.810 N 246 246 246 246 R-sq 0.348 0.394 0.275 0.470 42 Table 7: What Formats Do Listening Minorities Choose in the Absence of Minority- Targeted Programming? (1997 Listening Data) Black Listening non-Black Listening Number of Black-Targeted Stations 0 1 2 3 4+ 0 1 2 3 4+ Percent