§  9.18   Emergency Call Center service.

   (a) Providers of Mobile-Satellite Service to end-user customers (47 CFR
   part 25, subparts A through D) must provide Emergency Call Center
   service to the extent that they offer real-time, two way switched voice
   service that is interconnected with the public switched network and use
   an in-network switching facility which enables the provider to reuse
   frequencies and/or accomplish seamless hand-offs of subscriber calls.
   Emergency Call Center personnel must determine the emergency caller's
   phone number and location and then transfer or otherwise redirect the
   call to an appropriate public safety answering point. Providers of
   Mobile-Satellite Services that use earth terminals that are not capable
   of use while in motion are exempt from providing Emergency Call Center
   service for such terminals.

   (b) Each Mobile-Satellite Service carrier that is subject to the
   provisions of paragraph (a) of this section must maintain records of
   all 911 calls received at its emergency call center. By October 15, of
   each year, Mobile-Satellite Service carriers providing service in the
   1.6/2.4 GHz and 2 GHz bands must submit a report to the Commission
   regarding their call center data, current as of September 30 of that
   year. By June 30, of each year, Mobile-Satellite Service carriers
   providing service in bands other than 1.6/2.4 GHz and 2 GHz must submit
   a report to the Commission regarding their call center data, current as
   of May 31 of that year. These reports must include, at a minimum, the
   following:

   (1) The name and address of the carrier, the address of the carrier's
   emergency call center, and emergency call center contact information;

   (2) The aggregate number of calls received by the call center each
   month during the relevant reporting period;

   (3) An indication of how many calls received by the call center each
   month during the relevant reporting period required forwarding to a
   public safety answering point and how many did not require forwarding
   to a public safety answering point.

   

Subpart H—Resiliency, Redundancy, and Reliability of 911 Communications