§  64.4003   Notification obligations of IXCs.

   To the extent that the information is reasonably available to an IXC,
   the IXC shall provide to a LEC the customer account information
   described in this section consistent with § 64.4004. Nothing in this
   section shall prevent an IXC from providing additional customer account
   information to a LEC to the extent that such additional information is
   necessary for billing purposes or to properly execute a customer's PIC
   Order.

   (a) IXC-submitted PIC Order. When a customer contacts an IXC to
   establish interexchange service on a presubscribed basis, the IXC
   selected must submit the customer's properly verified PIC Order (see 47
   CFR 64.1120(a)) to the customer's LEC, instructing the LEC to install
   or change the PIC for the customer's line(s) to that IXC. The
   notification provided by the IXC to the LEC must contain all of the
   information necessary to properly execute the Order including but not
   limited to:

   (1) The customer's billing telephone number or working telephone number
   associated with the lines or terminals that are to be presubscribed to
   the IXC;

   (2) The date of the IXC-submitted PIC Order;

   (3) The jurisdictional scope of the PIC Order (i.e, intraLATA and/or
   interLATA and/or international); and

   (4) The carrier identification code of the submitting IXC.

   (b) Customer contacts IXC to cancel PIC and to select no-PIC status.
   When an end user customer contacts an IXC to discontinue interexchange
   service on a presubscribed basis, the IXC must confirm that it is the
   customer's desire to have no PIC and, if that is the case, the IXC must
   notify the customer's LEC. The IXC also is encouraged to instruct the
   customer to notify his LEC. An IXC may satisfy this requirement by
   establishing a three-way call with the customer and the customer's LEC
   to confirm that it is the customer's desire to have no PIC and, where
   appropriate, to provide the customer the opportunity to withdraw any
   PIC freeze that may be in place. The notification provided by the IXC
   to the LEC must contain the customer account information necessary to
   properly execute the cancellation Order including but not limited to:

   (1) The customer's billing telephone number or working telephone number
   associated with the lines or terminals that are affected;

   (2) The date of the IXC-submitted PIC removal Order;

   (3) The jurisdictional scope of the PIC removal Order (i.e., intraLATA
   and/or interLATA and/or international); and

   (4) The carrier identification code of the submitting IXC.

   [ 70 FR 32263 , June 2, 2005;  70 FR 54301 , Sept. 14, 2005]