Goto Section: 64.2117 | 64.2201 | Table of Contents
FCC 64.2119
Revised as of September 1, 2021
Goto Year:2020 |
2022
§ 64.2119 Intermediate provider service quality standards.
Any intermediate provider that offers or holds itself out as offering
the capability to transmit covered voice communications from one
destination to another and that charges any rate to any other entity
(including an affiliated entity) for the transmission must abide by the
following service quality standards:
(a) Duty to complete calls. Intermediate providers must take steps
reasonably calculated to ensure that all covered voice communications
that traverse their networks are delivered to their destination. An
intermediate provider may violate this duty to complete calls if it
knows, or should know, that calls are not being completed to certain
areas, and it engages in acts or omissions that allow, or effectively
allow, these conditions to persist.
(b) Rural call completion performance monitoring. For each intermediate
provider with which it contracts, an intermediate provider shall:
(1) Monitor the intermediate provider's performance in the completion
of call attempts to rural telephone companies; and
(2) Based on the results of such monitoring, take steps that are
reasonably calculated to correct any identified performance problem
with the intermediate provider, including removing that provider for
sustained poor performance.
(c) Registration of subsequent intermediate providers. Intermediate
providers shall ensure that any additional intermediate providers to
which they hand off calls are registered with the Commission pursuant
to § 64.2115.
[ 84 FR 25706 , June 4, 2019]
Subpart W—Ring Signaling Integrity
Source: 78 FR 76241 , Dec. 17, 2013, unless otherwise noted.
Goto Section: 64.2117 | 64.2201
Goto Year: 2020 |
2022
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