§  54.406   Activities of representatives of eligible telecommunications
carriers.

   (a) Enrollment representative registration. An eligible
   telecommunications carrier must require that enrollment representatives
   register with the Universal Service Administrative Company before the
   enrollment representative can provide information directly or
   indirectly to the National Lifeline Accountability Database or the
   National Verifier.

   (1) As part of the registration process, eligible telecommunications
   carriers must require that all enrollment representatives must provide
   the Universal Service Administrative Company with identifying
   information, which may include first and last name, date of birth, the
   last four digits of his or her social security number, email address,
   and residential address. Enrollment representatives will be assigned a
   unique identifier, which must be used for:

   (i) Accessing the National Lifeline Accountability Database;

   (ii) Accessing the National Verifier;

   (iii) Accessing any Lifeline eligibility database; and

   (iv) Completing any Lifeline enrollment or recertification forms.

   (2) Eligible telecommunications carriers must ensure that enrollment
   representatives shall not use another person's unique identifier to
   enroll Lifeline subscribers, recertify Lifeline subscribers, or access
   the National Lifeline Accountability Database or National Verifier.

   (3) Eligible telecommunications carriers must ensure that enrollment
   representatives shall regularly recertify their status with the
   Universal Service Administrative Company to maintain their unique
   identifier and maintain access to the systems that rely on a valid
   unique identifier. Eligible telecommunications carriers must also
   ensure that enrollment representatives shall update their registration
   information within 30 days of any change in such information.

   (4) Enrollment representatives are not required to register with the
   Universal Service Administrative Company if the enrollment
   representative operates solely in a state that has been approved by the
   Commission to administer the Lifeline program without reliance on the
   Universal Service Administrative Company's systems. The exemption in
   this paragraph (a)(4) will not apply to any part of a state's
   administration of the Lifeline program that relies on the Universal
   Service Administrative Company's systems.

   (b) Prohibition of commissions for enrollment representatives. An
   eligible telecommunications carrier shall not offer or provide to
   enrollment representatives or their direct supervisors any commission
   compensation that is based on the number of consumers who apply for or
   are enrolled in the Lifeline program with that eligible
   telecommunications carrier.

   [ 84 FR 71328 , Dec. 27, 2019]