§ 64.2119   Intermediate provider service quality standards.

   Any intermediate provider that offers or holds itself out as offering
   the capability to transmit covered voice communications from one
   destination to another and that charges any rate to any other entity
   (including an affiliated entity) for the transmission must abide by the
   following service quality standards:

   (a) Duty to complete calls. Intermediate providers must take steps
   reasonably calculated to ensure that all covered voice communications
   that traverse their networks are delivered to their destination. An
   intermediate provider may violate this duty to complete calls if it
   knows, or should know, that calls are not being completed to certain
   areas, and it engages in acts or omissions that allow, or effectively
   allow, these conditions to persist.

   (b) Rural call completion performance monitoring. For each intermediate
   provider with which it contracts, an intermediate provider shall:

   (1) Monitor the intermediate provider's performance in the completion
   of call attempts to rural telephone companies; and

   (2) Based on the results of such monitoring, take steps that are
   reasonably calculated to correct any identified performance problem
   with the intermediate provider, including removing that provider for
   sustained poor performance.

   (c) Registration of subsequent intermediate providers. Intermediate
   providers shall ensure that any additional intermediate providers to
   which they hand off calls are registered with the Commission pursuant
   to § 64.2115.

   [ 84 FR 25706 , June 4, 2019]

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Subpart W—Ring Signaling Integrity

   Source:  78 FR 76241 , Dec. 17, 2013, unless otherwise noted.

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