§ 7.17   Informal complaints; form and content.

   Link to an amendment published at  83 FR 44842 , September 4, 2018.

   (a) An informal complaint alleging a violation of section 255 of the
   Act or this subpart may be transmitted to the Commission by any
   reasonable means, e.g., letter, facsimile transmission, telephone
   (voice/TRS/TTY), Internet e-mail, ASCII text, Internet e-mail,
   audio-cassette recording, and braille.

   (b) An informal complaint shall include:

   (1) The name and address of the complainant;

   (2) The name and address of the manufacturer or provider against whom
   the complaint is made;

   (3) A full description of the telecommunications equipment or CPE
   and/or the telecommunications service about which the complaint is
   made;

   (4) The date or dates on which the complainant either purchased,
   acquired or used, or attempted to purchase, acquire or use the
   telecommunications equipment, CPE or telecommunications service about
   which the complaint is being made;

   (5) A complete statement of the facts, including documentation where
   available, supporting the complainant's allegation that: such
   telecommunications service, or such telecommunications equipment or
   CPE, is not accessible to, or usable by, a person with a particular
   disability or persons with disabilities within the meaning of this
   subpart and section 255 of the Act; or that the defendant has otherwise
   failed to comply with the requirements of this subpart.

   (6) The specific relief or satisfaction sought by the complainant, and

   (7) The complainant's preferred format or method of response to the
   complaint by the Commission and defendant (e.g., letter, facsimile
   transmission, telephone (voice/TRS/TTY), Internet e-mail, ASCII text,
   audio-cassette recording, braille; or some other method that will best
   accommodate the complainant's disability).

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