§ 64.615   TRS User Registration Database and administrator.

   (a) TRS User Registration Database. (1) VRS providers shall validate
   the eligibility of the party on the video side of each call by querying
   the TRS User Registration Database on a per-call basis. Emergency 911
   calls are excepted from this requirement.

   (i) Validation shall occur during the call setup process, prior to the
   placement of the call.

   (ii) If the eligibility of at least one party to the call is not
   validated using the TRS User Registration Database, the call shall not
   be completed, and the VRS provider shall either terminate the call or,
   if appropriate, offer to register the user if they are able to
   demonstrate eligibility.

   (iii) Calls that VRS providers are prohibited from completing because
   the user's eligibility cannot be validated shall not be included in
   speed of answer calculations and shall not be eligible for compensation
   from the TRS Fund.

   (2) The administrator of the TRS User Registration Database shall
   assign a unique identifier to each user in the TRS User Registration
   Database.

   (3) Data integrity.

   (i) Each VRS provider shall request that the administrator of the TRS
   User Registration Database remove from the TRS User Registration
   Database user information for any registered VRS user or hearing
   point-to-point video user:

   (A) Who informs its default provider that it no longer wants use of a
   ten-digit number for TRS or (in the case of a hearing point-to-point
   video user) for point-to-point video service; or

   (B) For whom the provider obtains information that the user is not
   eligible to use the service.

   (ii) The administrator of the TRS User Registration Database shall
   remove the data of:

   (A) Any user that has neither placed nor received a VRS or point to
   point call in a one year period; and

   (B) Any user for which a VRS provider makes a request under paragraph
   (a)(3)(i) of this section.

   (4) VRS providers may query the TRS User Registration Database only for
   the purposes provided in this subpart, and to determine whether
   information with respect to its registered users already in the
   database is correct and complete.

   (5) User verification. (i) The TRS User Registration Database shall
   have the capability of performing an identification verification check
   when a VRS provider or other party submits a query to the database
   about an existing or potential user.

   (ii) VRS providers shall not register individuals that do not pass the
   identification verification check conducted through the TRS User
   Registration Database.

   (iii) VRS providers shall not seek compensation for calls placed by
   individuals that do not pass the identification verification check
   conducted through the TRS User Registration Database.

   (b) Administration—(1) Terms of administration. The administrator of
   the TRS User Registration Database shall administer the TRS User
   Registration Database pursuant to the terms of its contract.

   (2) Compensation. The TRS Fund, as defined by § 64.604(a)(5)(iii) of
   this subpart, may be used to compensate the administrator of the TRS
   User Registration Database for the reasonable costs of administration
   pursuant to the terms of its contract.

   [ 78 FR 40609 , July 5, 2013, as amended at  82 FR 17764 , Apr. 13, 2017]

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