§ 32.6623   Customer services.

   (a) This account shall include costs incurred in establishing and
   servicing customer accounts. This includes:

   (1) Initiating customer service orders and records;

   (2) Maintaining and billing customer accounts;

   (3) Collecting and investigating customer accounts, including
   collecting revenues, reporting receipts, administering collection
   treatment, and handling contacts with customers regarding adjustments
   of bills;

   (4) Collecting and reporting pay station receipts; and

   (5) Instructing customers in the use of products and services.

   (b) This account shall also include amounts paid by interexchange
   carriers or other exchange carriers to another exchange carrier for
   billing and collection services. Subsidiary record categories shall be
   maintained in order that the entity may separately report interstate
   and intrastate amounts. Such subsidiary record categories shall be
   reported as required by part 43 of this Commission's rules and
   regulations.

   [ 69 FR 44608 , July 27, 2004]

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