Goto Section: 64.709 | 64.801 | Table of Contents
FCC 64.710
Revised as of October 2, 2015
Goto Year:2014 |
2016
§ 64.710 Operator services for prison inmate phones.
(a) Each provider of inmate operator services shall:
(1) Identify itself and disclose, audibly and distinctly to the consumer, at
no charge and before connecting any interstate, non-access code operator
service call, how to obtain the total cost of the call, including any
surcharge or premises-imposed-fee. The oral disclosure required in this
paragraph shall instruct consumers that they may obtain applicable rate and
surcharge quotations either, at the option of the provider of inmate
operator services, by dialing no more than two digits or by remaining on the
line. The phrase “total cost of the call,” as used in this paragraph, means
both the variable (duration-based) charges for the call and the total
per-call charges, exclusive of taxes, that the carrier, or its billing
agent, may collect from the consumer for the call. Such phrase shall include
any per-call surcharge imposed by the correctional institution, unless it is
subject to regulation itself as a common carrier for imposing such
surcharges, if the contract between the carrier and the correctional
institution prohibits both resale and the use of pre-paid calling card
arrangements.
(2) Permit the consumer to terminate the telephone call at no charge before
the call is connected; and
(3) Disclose immediately to the consumer, upon request and at no charge to
the consumer—
(i) The methods by which its rates or charges for the call will be
collected; and
(ii) The methods by which complaints concerning such rates, charges or
collection practices will be resolved.
(b) As used in this subpart:
(1) Consumer means the party to be billed for any interstate call from an
inmate telephone;
(2) Inmate telephone means a telephone instrument set aside by authorities
of a prison or other correctional institution for use by inmates.
(3) Inmate operator services means any interstate telecommunications service
initiated from an inmate telephone that includes, as a component, any
automatic or live assistance to a consumer to arrange for billing or
completion, or both, of an interstate telephone call through a method other
than:
(i) Automatic completion with billing to the telephone from which the call
originated; or
(ii) Completion through an access code used by the consumer, with billing to
an account previously established with the carrier by the consumer;
(4) Provider of inmate operator services means any common carrier that
provides outbound interstate operator services from inmate telephones.
[ 63 FR 11617 , Mar. 10, 1998, as amended at 67 FR 2820 , Jan. 22, 2002]
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Subpart H—Extension of Unsecured Credit for Interstate and Foreign
Communications Services to Candidates for Federal Office
Authority: Secs. 4, 201, 202, 203, 218, 219, 48 Stat. 1066, 1070, 1077; 47
U.S.C. 154, 201, 202, 203, 218, 219; sec. 401, 86 Stat. 19; 2 U.S.C. 451.
Source: 37 FR 9393 , May 10, 1972, unless otherwise noted.
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Goto Section: 64.709 | 64.801
Goto Year: 2014 |
2016
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