Goto Section: 25.283 | 25.285 | Table of Contents
FCC 25.284
Revised as of October 2, 2015
Goto Year:2014 |
2016
§ 25.284 Emergency Call Center Service.
(a) Providers of Mobile-Satellite Service to end-user customers (part 25,
subparts A-D) must provide Emergency Call Center service to the extent that
they offer real-time, two way switched voice service that is interconnected
with the public switched network and utilize an in-network switching
facility which enables the provider to reuse frequencies and/or accomplish
seamless hand-offs of subscriber calls. Emergency Call Center personnel must
determine the emergency caller's phone number and location and then transfer
or otherwise redirect the call to an appropriate public safety answering
point. Providers of Mobile-Satellite Services that utilize earth terminals
that are not capable of use while in motion are exempt from providing
Emergency Call Center service for such terminals.
(b) Beginning February 11, 2005, each Mobile-Satellite Service carrier that
is subject to the provisions of paragraph (a) of this section must maintain
records of all 911 calls received at its emergency call center. Beginning
October 15, 2005, and on each following October 15, Mobile-Satellite Service
carriers providing service in the 1.6/2.4 GHz and 2 GHz bands must submit a
report to the Commission regarding their call center data, current as of
September 30 of that year. Beginning June 30, 2006, and on each following
June 30, Mobile-Satellite Service carriers providing service in bands other
than 1.6/2.4 GHz and 2 GHz must submit a report to the Commission regarding
their call center data, current as of May 31 of that year. These reports
must include, at a minimum, the following:
(1) The name and address of the carrier, the address of the carrier's
emergency call center, and emergency call center contact information;
(2) The aggregate number of calls received by the call center each month
during the relevant reporting period;
(3) An indication of how many calls received by the call center each month
during the relevant reporting period required forwarding to a public safety
answering point and how many did not require forwarding to a public safety
answering point.
[ 69 FR 6582 , Feb. 11, 2004, as amended at 69 FR 54042 , Sept. 7, 2004; 78 FR 8431 , Feb. 6, 2013]
return arrow Back to Top
Goto Section: 25.283 | 25.285
Goto Year: 2014 |
2016
CiteFind - See documents on FCC website that
cite this rule
Want to support this service?
Thanks!
Report errors in
this rule. Since these rules are converted to HTML by machine, it's possible errors have been made. Please
help us improve these rules by clicking the Report FCC Rule Errors link to report an error.
hallikainen.com
Helping make public information public