§ 68.108   Incidence of harm.

   Should terminal equipment, inside wiring, plugs and jacks, or
   protective circuitry cause harm to the public switched telephone
   network, or should the provider of wireline telecommunications
   reasonably determine that such harm is imminent, the provider of
   wireline telecommunications shall, where practicable, notify the
   customer that temporary discontinuance of service may be required;
   however, wherever prior notice is not practicable, the provider of
   wireline telecommunications may temporarily discontinue service
   forthwith, if such action is reasonable under the circumstances. In
   case of such temporary discontinuance, the provider of wireline
   telecommunications shall:

   (a) Promptly notify the customer of such temporary discontinuance;

   (b) Afford the customer the opportunity to correct the situation which
   gave rise to the temporary discontinuance; and

   (c) Inform the customer of his right to bring a complaint to the
   Commission pursuant to the procedures set forth in subpart E of this
   part.

   [ 55 FR 28630 , July 12, 1990, as amended at  66 FR 7583 , Jan. 24, 2001]

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