§  64.611   Internet-based TRS registration.

   (a) Default provider registration. Every provider of VRS or IP Relay
   must, no later than December 31, 2008, provide users with the
   capability to register with that VRS or IP Relay provider as a “default
   provider.” Upon a user's registration, the VRS or IP Relay provider
   shall:

   (1) Either:

   (i) Facilitate the user's valid number portability request as set forth
   in 47 CFR 52.34; or, if the user does not wish to port a number,

   (ii) Assign that user a geographically appropriate North American
   Numbering Plan telephone number; and

   (2) Route and deliver all of that user's inbound and outbound calls
   unless the user chooses to place a call with, or receives a call from,
   an alternate provider.

   (b) Mandatory registration of new users. As of December 31, 2008, VRS
   and IP Relay providers must, prior to the initiation of service for an
   individual that has not previously utilized VRS or IP Relay, register
   that new user as described in paragraph (a) of this section.

   (c) Obligations of default providers and former default providers. (1)
   Default providers must:

   (i) Obtain current routing information, including IP addresses or
   domain names and user names, from their Registered Internet-based TRS
   Users;

   (ii) Provision such information to the TRS Numbering Directory; and

   (iii) Maintain such information in their internal databases and in the
   TRS Numbering Directory.

   (2) Internet-based TRS providers (and, to the extent necessary, their
   Numbering Partners) must:

   (i) Take such steps as are necessary to cease acquiring routing
   information from any VRS or IP Relay user that ports his or her number
   to another VRS or IP Relay provider or otherwise selects a new default
   provider;

   (ii) Communicate among themselves as necessary to ensure that:

   (A) Only the default provider provisions routing information to the
   central database; and

   (B) VRS and IP Relay providers other than the default provider are
   aware that they must query the TRS Numbering Directory in order to
   obtain accurate routing information for a particular user of VRS or IP
   Relay.

   (d) Proxy numbers. After December 31, 2008, a VRS or IP Relay provider:

   (1) May not assign or issue a proxy or alias for a NANP telephone
   number to any user; and

   (2) Must cease to use any proxy or alias for a NANP telephone number
   assigned or issued to any Registered Internet-based TRS User.

   (e) Toll free numbers. A VRS or IP Relay provider:

   (1) May not assign or issue a toll free number to any VRS or IP Relay
   user.

   (2) That has already assigned or provided a toll free number to a VRS
   or IP Relay user must, at the VRS or IP Relay user's request,
   facilitate the transfer of the toll free number to a toll free
   subscription with a toll free service provider that is under the direct
   control of the user.

   (3) Must within one year after the effective date of this Order remove
   from the Internet-based TRS Numbering Directory any toll free number
   that has not been transferred to a subscription with a toll free
   service provider and for which the user is the subscriber of record.

   (f) CPE. (1) Every VRS or IP Relay provider must ensure that all CPE
   they have issued, leased, or otherwise provided to VRS or IP Relay
   users delivers routing information or other information only to the
   user's default provider, except as is necessary to complete or receive
   “dial around” calls on a case-by-case basis.

   (2) All CPE issued, leased, or otherwise provided to VRS or IP Relay
   users by Internet-based TRS providers must be capable of facilitating
   the requirements of this section.

   (g) User notification. Every VRS or IP Relay provider must include an
   advisory on its website and in any promotional materials addressing
   numbering or E911 services for VRS or IP Relay.

   (1) At a minimum, the advisory must address the following issues:

   (i) The process by which VRS or IP Relay users may obtain ten-digit
   telephone numbers, including a brief summary of the numbering
   assignment and administration processes adopted herein;

   (ii) The portability of ten-digit telephone numbers assigned to VRS or
   IP Relay users;

   (iii) The process by which persons using VRS or IP Relay may submit,
   update, and confirm receipt by the provider of their Registered
   Location information;

   (iv) An explanation emphasizing the importance of maintaining accurate,
   up-to-date Registered Location information with the user's default
   provider in the event that the individual places an emergency call via
   an Internet-based relay service;

   (v) The process by which a VRS or IP Relay user may acquire a toll free
   number, or transfer control of a toll free number from a VRS or IP
   Relay provider to the user; and

   (vi) The process by which persons holding a toll free number request
   that the toll free number be linked to their ten-digit telephone number
   in the TRS Numbering Directory.

   (2) VRS and IP Relay providers must obtain and keep a record of
   affirmative acknowledgment by every Registered Internet-based TRS User
   of having received and understood the advisory described in this
   subsection.

   [ 73 FR 41295 , July 18, 2008, as amended at  76 FR 59557 , Sept. 27, 2011]

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