§  6.19   Answers to informal complaints.

   Any manufacturer or provider to whom an informal complaint is directed
   by the Commission under this subpart shall file an answer within the
   time specified by the Commission. The answer shall:

   (a) Be prepared or formatted in the manner requested by the complainant
   pursuant to § 6.17, unless otherwise permitted by the Commission for
   good cause shown;

   (b) Describe any actions that the defendant has taken or proposes to
   take to satisfy the complaint;

   (c) Advise the complainant and the Commission of the nature of the
   defense(s) claimed by the defendant;

   (d) Respond specifically to all material allegations of the complaint;
   and

   (e) Provide any other information or materials specified by the
   Commission as relevant to its consideration of the complaint.

   [ 64 FR 63251 , Nov. 19, 1999, as amended at  72 FR 43559 , Aug. 6, 2007;
    73 FR 21252 , Apr. 21, 2008]