§  76.1602   Customer service--general information.

   (a) A cable franchise authority may enforce the customer service
   standards set forth in paragraph (b) of this section against cable
   operators. The franchise authority must provide affected cable
   operators 90 days written notice of its intent to enforce standards.

   (b) Effective July 1, 1993, the cable operator shall provide written
   information on each of the following areas at the time of installation
   of service, at least annually to all subscribers, and at any time upon
   request:

   (1) Products and services offered;

   (2) Prices and options for programming services and conditions of
   subscription to programming and other services;

   (3) Installation and service maintenance policies;

   (4) Instructions on how to use the cable service;

   (5) Channel positions of programming carried on the system; and

   (6) Billing and complaint procedures, including the address and
   telephone number of the local franchise authority's cable office.

   (c) Subscribers shall be advised of the procedures for resolution of
   complaints about the quality of the television signal delivered by the
   cable system operator, including the address of the responsible officer
   of the local franchising authority.