Goto Section: 64.603 | 64.605 | Table of Contents
FCC 64.604
Revised as of October 1, 2008
Goto Year:2007 |
2009
Sec. 64.604 Mandatory minimum standards.
The standards in this section are applicable December 18, 2000, except as
stated in paragraphs (c)(2) and (c)(7) of this section.
(a) Operational standards —(1) Communications assistant (CA). (i) TRS
providers are responsible for requiring that all CAs be sufficiently trained
to effectively meet the specialized communications needs of individuals with
hearing and speech disabilities.
(ii) CAs must have competent skills in typing, grammar, spelling,
interpretation of typewritten ASL, and familiarity with hearing and speech
disability cultures, languages and etiquette. CAs must possess clear and
articulate voice communications.
(iii) CAs must provide a typing speed of a minimum of 60 words per minute.
Technological aids may be used to reach the required typing speed. Providers
must give oral-to-type tests of CA speed.
(iv) TRS providers are responsible for requiring that VRS CAs are qualified
interpreters. A “qualified interpreter” is able to interpret effectively,
accurately, and impartially, both receptively and expressively, using any
necessary specialized vocabulary.
(v) CAs answering and placing a TTY-based TRS or VRS call must stay with the
call for a minimum of ten minutes. CAs answering and placing an STS call
must stay with the call for a minimum of fifteen minutes.
(vi) TRS providers must make best efforts to accommodate a TRS user's
requested CA gender when a call is initiated and, if a transfer occurs, at
the time the call is transferred to another CA.
(vii) TRS shall transmit conversations between TTY and voice callers in real
time.
(2) Confidentiality and conversation content. (i) Except as authorized by
section 705 of the Communications Act, 47 U.S.C. 605, CAs are prohibited
from disclosing the content of any relayed conversation regardless of
content, and with a limited exception for STS CAs, from keeping records of
the content of any conversation beyond the duration of a call, even if to do
so would be inconsistent with state or local law. STS CAs may retain
information from a particular call in order to facilitate the completion of
consecutive calls, at the request of the user. The caller may request the
STS CA to retain such information, or the CA may ask the caller if he wants
the CA to repeat the same information during subsequent calls. The CA may
retain the information only for as long as it takes to complete the
subsequent calls.
(ii) CAs are prohibited from intentionally altering a relayed conversation
and, to the extent that it is not inconsistent with federal, state or local
law regarding use of telephone company facilities for illegal purposes, must
relay all conversation verbatim unless the relay user specifically requests
summarization, or if the user requests interpretation of an ASL call. An STS
CA may facilitate the call of an STS user with a speech disability so long
as the CA does not interfere with the independence of the user, the user
maintains control of the conversation, and the user does not object.
Appropriate measures must be taken by relay providers to ensure that
confidentiality of VRS users is maintained.
(3) Types of calls. (i) Consistent with the obligations of
telecommunications carrier operators, CAs are prohibited from refusing
single or sequential calls or limiting the length of calls utilizing relay
services.
(ii) Relay services shall be capable of handling any type of call normally
provided by telecommunications carriers unless the Commission determines
that it is not technologically feasible to do so. Relay service providers
have the burden of proving the infeasibility of handling any type of call.
(iii) Relay service providers are permitted to decline to complete a call
because credit authorization is denied.
(iv) Relay services shall be capable of handling pay-per-call calls.
(v) TRS providers are required to provide the following types of TRS calls:
(1) Text-to-voice and voice-to-text; (2) VCO, two-line VCO, VCO-to-TTY, and
VCO-to-VCO; (3) HCO, two-line HCO, HCO-to-TTY, HCO-to-HCO.
(vi) TRS providers are required to provide the following features: (1) Call
releasefunctionality; (2) speed dialing functionality; and (3) three-way
calling functionality.
(vii) Voice mail and interactive menus. CAs must alert the TRS user to the
presence of a recorded message and interactive menu through a hot key on the
CA's terminal. The hot key will send text from the CA to the consumer's TTY
indicating that a recording or interactive menu has been encountered. Relay
providers shall electronically capture recorded messages and retain them for
the length of the call. Relay providers may not impose any charges for
additional calls, which must be made by the relay user in order to complete
calls involving recorded or interactive messages.
(viii) TRS providers shall provide, as TRS features, answering machine and
voice mail retrieval.
(4) Emergency call handling requirements for TTY-based TRS providers.
TTY-based TRS providers must use a system for incoming emergency calls that,
at a minimum, automatically and immediately transfers the caller to an
appropriate Public Safety Answering Point (PSAP). An appropriate PSAP is
either a PSAP that the caller would have reached if he had dialed 911
directly, or a PSAP that is capable of enabling the dispatch of emergency
services to the caller in an expeditious manner.
(5) STS called numbers. Relay providers must offer STS users the option to
maintain at the relay center a list of names and telephone numbers which the
STS user calls. When the STS user requests one of these names, the CA must
repeat the name and state the telephone number to the STS user. This
information must be transferred to any new STS provider.
(b) Technical standards —(1) ASCII and Baudot. TRS shall be capable of
communicating with ASCII and Baudot format, at any speed generally in use.
(2) Speed of answer. (i) TRS providers shall ensure adequate TRS facility
staffing to provide callers with efficient access under projected calling
volumes, so that the probability of a busy response due to CA unavailability
shall be functionally equivalent to what a voice caller would experience in
attempting to reach a party through the voice telephone network.
(ii) TRS facilities shall, except during network failure, answer 85% of all
calls within 10 seconds by any method which results in the caller's call
immediately being placed, not put in a queue or on hold. The ten seconds
begins at the time the call is delivered to the TRS facility's network. A
TRS facility shall ensure that adequate network facilities shall be used in
conjunction with TRS so that under projected calling volume the probability
of a busy response due to loop trunk congestion shall be functionally
equivalent to what a voice caller would experience in attempting to reach a
party through the voice telephone network.
(A) The call is considered delivered when the TRS facility's equipment
accepts the call from the local exchange carrier (LEC) and the public
switched network actually delivers the call to the TRS facility.
(B) Abandoned calls shall be included in the speed-of-answer calculation.
(C) A TRS provider's compliance with this rule shall be measured on a daily
basis.
(D) The system shall be designed to a P.01 standard.
(E) A LEC shall provide the call attempt rates and the rates of calls
blocked between the LEC and the TRS facility to relay administrators and TRS
providers upon request.
(iii) Speed of answer requirements for VRS providers are phased-in as
follows: by January 1, 2006, VRS providers must answer 80% of all calls
within 180 seconds, measured on a monthly basis; by July 1, 2006, VRS
providers must answer 80% of all calls within 150 seconds, measured on a
monthly basis; and by Janury 1, 2007, VRS providers must answer 80% of all
calls within 120 seconds, measured on a monthly basis. Abandoned calls shall
be included in the VRS speed of answer calculation.
(3) Equal access to interexchange carriers. TRS users shall have access to
their chosen interexchange carrier through the TRS, and to all other
operator services, to the same extent that such access is provided to voice
users.
(4) TRS facilities. (i) TRS shall operate every day, 24 hours a day. Relay
services that are not mandated by this Commission need not be provided every
day, 24 hours a day, except VRS.
(ii) TRS shall have redundancy features functionally equivalent to the
equipment in normal central offices, including uninterruptible power for
emergency use.
(5) Technology. No regulation set forth in this subpart is intended to
discourage or impair the development of improved technology that fosters the
availability of telecommunications to person with disabilities. TRS
facilities are permitted to use SS7 technology or any other type of similar
technology to enhance the functional equivalency and quality of TRS. TRS
facilities that utilize SS7 technology shall be subject to the Calling Party
Telephone Number rules set forth at 47 CFR 64.1600 et seq.
(6) Caller ID. When a TRS facility is able to transmit any calling party
identifying information to the public network, the TRS facility must pass
through, to the called party, at least one of the following: the number of
the TRS facility, 711, or the 10-digit number of the calling party.
(c) Functional standards —(1) Consumer complaint logs. (i) States and
interstate providers must maintain a log of consumer complaints including
all complaints about TRS in the state, whether filed with the TRS provider
or the State, and must retain the log until the next application for
certification is granted. The log shall include, at a minimum, the date the
complaint was filed, the nature of the complaint, the date of resolution,
and an explanation of the resolution.
(ii) Beginning July 1, 2002, states and TRS providers shall submit summaries
of logs indicating the number of complaints received for the 12-month period
ending May 31 to the Commission by July 1 of each year. Summaries of logs
submitted to the Commission on July 1, 2001 shall indicate the number of
complaints received from the date of OMB approval through May 31, 2001.
(2) Contact persons. Beginning on June 30, 2000, State TRS Programs,
interstate TRS providers, and TRS providers that have state contracts must
submit to the Commission a contact person and/or office for TRS consumer
information and complaints about a certified State TRS Program's provision
of intrastate TRS, or, as appropriate, about the TRS provider's service.
This submission must include, at a minimum, the following:
(i) The name and address of the office that receives complaints, grievances,
inquiries, and suggestions;
(ii) Voice and TTY telephone numbers, fax number, e-mail address, and web
address; and
(iii) The physical address to which correspondence should be sent.
(3) Public access to information. Carriers, through publication in their
directories, periodic billing inserts, placement of TRS instructions in
telephone directories, through directory assistance services, and
incorporation of TTY numbers in telephone directories, shall assure that
callers in their service areas are aware of the availability and use of all
forms of TRS. Efforts to educate the public about TRS should extend to all
segments of the public, including individuals who are hard of hearing,
speech disabled, and senior citizens as well as members of the general
population. In addition, each common carrier providing telephone voice
transmission services shall conduct, not later than October 1, 2001, ongoing
education and outreach programs that publicize the availability of 711
access to TRS in a manner reasonably designed to reach the largest number of
consumers possible.
(4) Rates. TRS users shall pay rates no greater than the rates paid for
functionally equivalent voice communication services with respect to such
factors as the duration of the call, the time of day, and the distance from
the point of origination to the point of termination.
(5) Jurisdictional separation of costs —(i) General. Where appropriate,
costs of providing TRS shall be separated in accordance with the
jurisdictional separation procedures and standards set forth in the
Commission's regulations adopted pursuant to section 410 of the
Communications Act of 1934, as amended.
(ii) Cost recovery. Costs caused by interstate TRS shall be recovered from
all subscribers for every interstate service, utilizing a shared-funding
cost recovery mechanism. Except as noted in this paragraph, with respect to
VRS, costs caused by intrastate TRS shall be recovered from the intrastate
jurisdiction. In a state that has a certified program under Sec. 64.606, the
state agency providing TRS shall, through the state's regulatory agency,
permit a common carrier to recover costs incurred in providing TRS by a
method consistent with the requirements of this section. Costs caused by the
provision of interstate and intrastate VRS shall be recovered from all
subscribers for every interstate service, utilizing a shared-funding cost
recovery mechanism.
(iii) Telecommunications Relay Services Fund. Effective July 26, 1993, an
Interstate Cost Recovery Plan, hereinafter referred to as the TRS Fund,
shall be administered by an entity selected by the Commission
(administrator). The initial administrator, for an interim period, will be
the National Exchange Carrier Association, Inc.
(A) Contributions. Every carrier providing interstate telecommunications
services shall contribute to the TRS Fund on the basis of interstate
end-user telecommunications revenues as described herein. Contributions
shall be made by all carriers who provide interstate services, including,
but not limited to, cellular telephone and paging, mobile radio, operator
services, personal communications service (PCS), access (including
subscriber line charges), alternative access and special access,
packet-switched, WATS, 800, 900, message telephone service (MTS), private
line, telex, telegraph, video, satellite, intraLATA, international and
resale services.
(B) Contribution computations. Contributors' contribution to the TRS fund
shall be the product of their subject revenues for the prior calendar year
and a contribution factor determined annually by the Commission. The
contribution factor shall be based on the ratio between expected TRS Fund
expenses to interstate end-user telecommunications revenues. In the event
that contributions exceed TRS payments and administrative costs, the
contribution factor for the following year will be adjusted by an
appropriate amount, taking into consideration projected cost and usage
changes. In the event that contributions are inadequate, the fund
administrator may request authority from the Commission to borrow funds
commercially, with such debt secured by future years' contributions. Each
subject carrier must contribute at least $25 per year. Carriers whose annual
contributions total less than $1,200 must pay the entire contribution at the
beginning of the contribution period. Service providers whose contributions
total $1,200 or more may divide their contributions into equal monthly
payments. Carriers shall complete and submit, and contributions shall be
based on, a “Telecommunications Reporting Worksheet” (as published by the
Commission in theFederal Register). The worksheet shall be certified to by
an officer of the contributor, and subject to verification by the Commission
or the administrator at the discretion of the Commission. Contributors'
statements in the worksheet shall be subject to the provisions of section
220 of the Communications Act of 1934, as amended. The fund administrator
may bill contributors a separate assessment for reasonable administrative
expenses and interest resulting from improper filing or overdue
contributions. The Chief of the Consumer & Governmental Affairs Bureau may
waive, reduce, modify or eliminate contributor reporting requirements that
prove unnecessary and require additional reporting requirements that the
Bureau deems necessary to the sound and efficient administration of the TRS
Fund.
(C) Data collection from TRS providers. TRS providers shall provide the
administrator with true and adequate data, and other historical, projected
and state rate related information reasonably requested by the
administrator, necessary to determine TRS Fund revenue requirements and
payments. TRS providers shall provide the administrator with the following:
total TRS minutes of use, total interstate TRS minutes of use, total TRS
operating expenses and total TRS investment in general accordance with part
32 of this chapter, and other historical or projected information reasonably
requested by the administrator for purposes of computing payments and
revenue requirements. The administrator and the Commission shall have the
authority to examine, verify and audit data received from TRS providers as
necessary to assure the accuracy and integrity of TRS Fund payments.
(D) [Reserved]
(E) Payments to TRS providers. TRS Fund payments shall be distributed to TRS
providers based on formulas approved or modified by the Commission. The
administrator shall file schedules of payment formulas with the Commission.
Such formulas shall be designed to compensate TRS providers for reasonable
costs of providing interstate TRS, and shall be subject to Commission
approval. Such formulas shall be based on total monthly interstate TRS
minutes of use. TRS minutes of use for purposes of interstate cost recovery
under the TRS Fund are defined as the minutes of use for completed
interstate TRS calls placed through the TRS center beginning after call
set-up and concluding after the last message call unit. In addition to the
data required under paragraph (c)(5)(iii)(C) of this section, all TRS
providers, including providers who are not interexchange carriers, local
exchange carriers, or certified state relay providers, must submit reports
of interstate TRS minutes of use to the administrator in order to receive
payments. The administrator shall establish procedures to verify payment
claims, and may suspend or delay payments to a TRS provider if the TRS
provider fails to provide adequate verification of payment upon reasonable
request, or if directed by the Commission to do so. The TRS Fund
administrator shall make payments only to eligible TRS providers operating
pursuant to the mandatory minimum standards as required in Sec. 64.604, and
after disbursements to the administrator for reasonable expenses incurred by
it in connection with TRS Fund administration. TRS providers receiving
payments shall file a form prescribed by the administrator. The
administrator shall fashion a form that is consistent with parts 32 and 36
procedures reasonably tailored to meet the needs of TRS providers. The
Commission shall have authority to audit providers and have access to all
data, including carrier specific data, collected by the fund administrator.
The fund administrator shall have authority to audit TRS providers reporting
data to the administrator. The formulas should appropriately compensate
interstate providers for the provision of VRS, whether intrastate or
interstate.
(F) TRS providers eligible for receiving payments from the TRS Fund are:
( 1 ) TRS facilities operated under contract with and/or by certified state
TRS programs pursuant to Sec. 64.606; or
( 2 ) TRS facilities owned by or operated under contract with a common
carrier providing interstate services operated pursuant to Sec. 64.604; or
( 3 ) Interstate common carriers offering TRS pursuant to Sec. 64.604; or
( 4 ) Video Relay Service (VRS) and Internet Protocol (IP) Relay providers
certified by the Commission pursuant to Sec. 64.606.
(G) Any eligible TRS provider as defined in paragraph (c)(5)(iii)(F) of this
section shall notify the administrator of its intent to participate in the
TRS Fund thirty (30) days prior to submitting reports of TRS interstate
minutes of use in order to receive payment settlements for interstate TRS,
and failure to file may exclude the TRS provider from eligibility for the
year.
(H) Administrator reporting, monitoring, and filing requirements. The
administrator shall perform all filing and reporting functions required in
paragraphs (c)(5)(iii)(A) through (c)(5)(iii)(J) of this section. TRS
payment formulas and revenue requirements shall be filed with the Commission
on May 1 of each year, to be effective the following July 1. The
administrator shall report annually to the Commission an itemization of
monthly administrative costs which shall consist of all expenses, receipts,
and payments associated with the administration of the TRS Fund. The
administrator is required to keep the TRS Fund separate from all other funds
administered by the administrator, shall file a cost allocation manual (CAM)
and shall provide the Commission full access to all data collected pursuant
to the administration of the TRS Fund. The administrator shall account for
the financial transactions of the TRS Fund in accordance with generally
accepted accounting principles for federal agencies and maintain the
accounts of the TRS Fund in accordance with the United States Government
Standard General Ledger. When the administrator, or any independent auditor
hired by the administrator, conducts audits of providers of services under
the TRS program or contributors to the TRS Fund, such audits shall be
conducted in accordance with generally accepted government auditing
standards. In administering the TRS Fund, the administrator shall also
comply with all relevant and applicable federal financial management and
reporting statutes. The administrator shall establish a non-paid voluntary
advisory committee of persons from the hearing and speech disability
community, TRS users (voice and text telephone), interstate service
providers, state representatives, and TRS providers, which will meet at
reasonable intervals (at least semi-annually) in order to monitor TRS cost
recovery matters. Each group shall select its own representative to the
committee. The administrator's annual report shall include a discussion of
the advisory committee deliberations.
(I) Information filed with the administrator. The administrator shall keep
all data obtained from contributors and TRS providers confidential and shall
not disclose such data in company-specific form unless directed to do so by
the Commission. Subject to any restrictions imposed by the Chief of the
Consumer & Governmental Affairs Bureau, the TRS Fund administrator may share
data obtained from carriers with the administrators of the universal support
mechanisms ( See 47 CFR 54.701 of this chapter), the North American
Numbering Plan administration cost recovery ( See 47 CFR 52.16 of this
chapter), and the long-term local number portability cost recovery ( See 47
CFR 52.32 of this chapter). The TRS Fund administrator shall keep
confidential all data obtained from other administrators. The administrator
shall not use such data except for purposes of administering the TRS Fund,
calculating the regulatory fees of interstate common carriers, and
aggregating such fee payments for submission to the Commission. The
Commission shall have access to all data reported to the administrator, and
authority to audit TRS providers. Contributors may make requests for
Commission nondisclosure of company-specific revenue information under
Sec. 0.459 of this chapter by so indicating on the Telecommunications Reporting
Worksheet at the time that the subject data are submitted. The Commission
shall make all decisions regarding nondisclosure of company-specific
information.
(J) The administrator's performance and this plan shall be reviewed by the
Commission after two years.
(K) All parties providing services or contributions or receiving payments
under this section are subject to the enforcement provisions specified in
the Communications Act, the Americans with Disabilities Act, and the
Commission's rules.
(6) Complaints —(i) Referral of complaint. If a complaint to the Commission
alleges a violation of this subpart with respect to intrastate TRS within a
state and certification of the program of such state under Sec. 64.606 is in
effect, the Commission shall refer such complaint to such state
expeditiously.
(ii) Intrastate complaints shall be resolved by the state within 180 days
after the complaint is first filed with a state entity, regardless of
whether it is filed with the state relay administrator, a state PUC, the
relay provider, or with any other state entity.
(iii) Jurisdiction of Commission. After referring a complaint to a state
entity under paragraph (c)(6)(i) of this section, or if a complaint is filed
directly with a state entity, the Commission shall exercise jurisdiction
over such complaint only if:
(A) Final action under such state program has not been taken within:
( 1 ) 180 days after the complaint is filed with such state entity; or
( 2 ) A shorter period as prescribed by the regulations of such state; or
(B) The Commission determines that such state program is no longer qualified
for certification under Sec. 64.606.
(iv) The Commission shall resolve within 180 days after the complaint is
filed with the Commission any interstate TRS complaint alleging a violation
of section 225 of the Act or any complaint involving intrastate relay
services in states without a certified program. The Commission shall resolve
intrastate complaints over which it exercises jurisdiction under paragraph
(c)(6)(iii) of this section within 180 days.
(v) Complaint procedures. Complaints against TRS providers for alleged
violations of this subpart may be either informal or formal.
(A) Informal complaints —( 1 ) Form. An informal complaint may be
transmitted to the Consumer & Governmental Affairs Bureau by any reasonable
means, such as letter, facsimile transmission, telephone (voice/TRS/TTY),
Internet e-mail, or some other method that would best accommodate a
complainant's hearing or speech disability.
( 2 ) Content. An informal complaint shall include the name and address of
the complainant; the name and address of the TRS provider against whom the
complaint is made; a statement of facts supporting the complainant's
allegation that the TRS provided it has violated or is violating section 225
of the Act and/or requirements under the Commission's rules; the specific
relief or satisfaction sought by the complainant; and the complainant's
preferred format or method of response to the complaint by the Commission
and the defendant TRS provider (such as letter, facsimile transmission,
telephone (voice/TRS/TTY), Internet e-mail, or some other method that would
best accommodate the complainant's hearing or speech disability).
( 3 ) Service; designation of agents. The Commission shall promptly forward
any complaint meeting the requirements of this subsection to the TRS
provider named in the complaint. Such TRS provider shall be called upon to
satisfy or answer the complaint within the time specified by the Commission.
Every TRS provider shall file with the Commission a statement designating an
agent or agents whose principal responsibility will be to receive all
complaints, inquiries, orders, decisions, and notices and other
pronouncements forwarded by the Commission. Such designation shall include a
name or department designation, business address, telephone number (voice
and TTY), facsimile number and, if available, internet e-mail address.
(B) Review and disposition of informal complaints. ( 1 ) Where it appears
from the TRS provider's answer, or from other communications with the
parties, that an informal complaint has been satisfied, the Commission may,
in its discretion, consider the matter closed without response to the
complainant or defendant. In all other cases, the Commission shall inform
the parties of its review and disposition of a complaint filed under this
subpart. Where practicable, this information shall be transmitted to the
complainant and defendant in the manner requested by the complainant (e.g.,
letter, facsmile transmission, telephone (voice/TRS/TTY) or Internet e-mail.
( 2 ) A complainant unsatisfied with the defendant's response to the
informal complaint and the staff's decision to terminate action on the
informal complaint may file a formal complaint with the Commission pursuant
to paragraph (c)(6)(v)(C) of this section.
(C) Formal complaints. A formal complaint shall be in writing, addressed to
the Federal Communications Commission, Enforcement Bureau,
Telecommunications Consumer Division, Washington, DC 20554 and shall
contain:
( 1 ) The name and address of the complainant,
( 2 ) The name and address of the defendant against whom the complaint is
made,
( 3 ) A complete statement of the facts, including supporting data, where
available, showing that such defendant did or omitted to do anything in
contravention of this subpart, and
( 4 ) The relief sought.
(D) Amended complaints. An amended complaint setting forth transactions,
occurrences or events which have happened since the filing of the original
complaint and which relate to the original cause of action may be filed with
the Commission.
(E) Number of copies. An original and two copies of all pleadings shall be
filed.
(F) Service. ( 1 ) Except where a complaint is referred to a state pursuant
to Sec. 64.604(c)(6)(i), or where a complaint is filed directly with a state
entity, the Commission will serve on the named party a copy of any complaint
or amended complaint filed with it, together with a notice of the filing of
the complaint. Such notice shall call upon the defendant to satisfy or
answer the complaint in writing within the time specified in said notice of
complaint.
( 2 ) All subsequent pleadings and briefs shall be served by the filing
party on all other parties to the proceeding in accordance with the
requirements of Sec. 1.47 of this chapter. Proof of such service shall also be
made in accordance with the requirements of said section.
(G) Answers to complaints and amended complaints. Any party upon whom a copy
of a complaint or amended complaint is served under this subpart shall serve
an answer within the time specified by the Commission in its notice of
complaint. The answer shall advise the parties and the Commission fully and
completely of the nature of the defense and shall respond specifically to
all material allegations of the complaint. In cases involving allegations of
harm, the answer shall indicate what action has been taken or is proposed to
be taken to stop the occurrence of such harm. Collateral or immaterial
issues shall be avoided in answers and every effort should be made to narrow
the issues. Matters alleged as affirmative defenses shall be separately
stated and numbered. Any defendant failing to file and serve an answer
within the time and in the manner prescribed may be deemed in default.
(H) Replies to answers or amended answers. Within 10 days after service of
an answer or an amended answer, a complainant may file and serve a reply
which shall be responsive to matters contained in such answer or amended
answer and shall not contain new matter. Failure to reply will not be deemed
an admission of any allegation contained in such answer or amended answer.
(I) Defective pleadings. Any pleading filed in a complaint proceeding that
is not in substantial conformity with the requirements of the applicable
rules in this subpart may be dismissed.
(7) Treatment of TRS customer information. Beginning on July 21, 2000, all
future contracts between the TRS administrator and the TRS vendor shall
provide for the transfer of TRS customer profile data from the outgoing TRS
vendor to the incoming TRS vendor. Such data must be disclosed in usable
form at least 60 days prior to the provider's last day of service provision.
Such data may not be used for any purpose other than to connect the TRS user
with the called parties desired by that TRS user. Such information shall not
be sold, distributed, shared or revealed in any other way by the relay
center or its employees, unless compelled to do so by lawful order.
[ 65 FR 38436 , June 21, 2000, as amended at 65 FR 54804 , Sept. 11, 2000; 67 FR 13229 , Mar. 21, 2002; 68 FR 50977 , Aug. 25, 2003; 69 FR 5719 , Feb. 6,
2004; 69 FR 53351 , Sept. 1, 2004; 69 FR 55985 , Sept. 17, 2004; 69 FR 57231 ,
Sept. 24, 2004; 70 FR 51658 , Aug. 31, 2005; 70 FR 76215 , Dec. 23, 2005; 72 FR 43559 , Aug. 6, 2007; 73 FR 3202 , Jan. 17, 2008; 73 FR 21252 , Apr. 21,
2008; 73 FR 21258 , Apr. 21, 2008]
Goto Section: 64.603 | 64.605
Goto Year: 2007 |
2009
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