FCC 76.1622 Revised as of October 1, 2007
Goto Year:2006 |
2008
Sec. 76.1622 Consumer education program on compatibility.
Cable system operators shall provide a consumer education program on
compatibility matters to their subscribers in writing, as follows:
(a) The consumer information program shall be provided to subscribers at the
time they first subscribe and at least once a year thereafter. Cable
operators may choose the time and means by which they comply with the annual
consumer information requirement. This requirement may be satisfied by a
once-a-year mailing to all subscribers. The information may be included in
one of the cable system's regular subscriber billings.
(b) The consumer information program shall include the following
information:
(1) Cable system operators shall inform their subscribers that some models
of TV receivers and videocassette recorders may not be able to receive all
of the channels offered by the cable system when connected directly to the
cable system. In conjunction with this information, cable system operators
shall briefly explain, the types of channel compatibility problems that
could occur if subscribers connected their equipment directly to the cable
system and offer suggestions for resolving those problems. Such suggestions
could include, for example, the use of a cable system terminal device such
as a set-top channel converter. Cable system operators shall also indicate
that channel compatibility problems associated with reception of programming
that is not scrambled or encrypted programming could be resolved through use
of simple converter devices without descrambling or decryption capabilities
that can be obtained from either the cable system or a third party retail
vendor.
(2) In cases where service is received through a cable system terminal
device, cable system operators shall indicate that subscribers may not be
able to use special features and functions of their TV receivers and
videocassette recorders, including features that allow the subscriber to:
view a program on one channel while simultaneously recording a program on
another channel; record two or more consecutive programs that appear on
different channels; and, use advanced picture generation and display
features such as “Picture-in-Picture,” channel review and other functions
that necessitate channel selection by the consumer device.
(3) In cases where cable system operators offer remote control capability
with cable system terminal devices and other customer premises equipment
that is provided to subscribers, they shall advise their subscribers that
remote control units that are compatible with that equipment may be obtained
from other sources, such as retail outlets. Cable system operators shall
also provide a representative list of the models of remote control units
currently available from retailers that are compatible with the customer
premises equipment they employ. Cable system operators are required to make
a good faith effort in compiling this list and will not be liable for
inadvertent omissions. This list shall be current as of no more than six
months before the date the consumer education program is distributed to
subscribers. Cable operators are also required to encourage subscribers to
contact the cable operator to inquire about whether a particular remote
control unit the subscriber might be considering for purchase would be
compatible with the subscriber's customer premises equipment.
Subpart U—Documents to be Maintained for Inspection
Source: 65 FR 53621 , Sept. 5, 2000, unless otherwise noted.
CiteFind - See documents on FCC website that
cite this rule
Want to support this service?
Thanks!
Report errors in
this rule. Since these rules are converted to HTML by machine, it's possible errors have been made. Please
help us improve these rules by clicking the Report FCC Rule Errors link to report an error.